Nortel Symposium Agent, Reference Manual

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June 2001 Getting started
Planning and Engineering Guide 11
the Symposium Agent system. It must be
equipped with Internet Explorer 4.0 or
higher. TAPI SP and Symposium Agent
administrative tasks can be performed from
the same PC if the TAPI SP software is
installed on the same server as Symposium
Agent. Or, administrative tasks can be
performed from a Symposium Agent 2.3
Client PC.
5)Symposium Agent Client PC The Client PC must be equipped with
Internet Explorer 4.0 or higher.
Both the Symposium Agent Server and the switch resources related to
Symposium Agent need to be provisioned.
Required third-party software
Client
!
Windows 95, Windows 98, Windows NT 4.0 (with Service Pack 5.0, or
higher), or Windows 2000 Professional
!
Microsoft Data Access Components (MDAC)
!
DCOM (from Microsoft)
!
TAPI 2.1 Remote Service Provider upgrade for Windows 95 clients
Server
!
Windows NT 4.0 (SP 5.0) or higher operating system (configured as NTFS -
NT File System)
!
Windows 2000 Server
!
Microsoft IIS 4.0 or higher web server software
!
Sybase Adaptive Server 12
!
Microsoft Transaction Server software
Other
!
DMS/MSL-100 (release NA009 or MSL-08) or Meridian 1 (X11 Release 23
or higher)
!
Symposium Call Center Server, Symposium Express Call Center Server,
CompuCall ACD, or Meridian ACD
!
TAPI 2.1 Server
!
Direct connect (Ethernet AML), Meridian Link (Release 5 or higher),
CompuCall TAPI Driver (X.25), Symposium TAPI Driver for ICM (TCP/IP)
or Symposium Call Center Meridian Link Services Module (MLSM) on
Symposium Call Center Server or Symposium Express Call Center Server.