Understanding client feature server performance
Standard 2.0
20
Nortel Networks Symposium Agent
Introduction
To optimize the performance of the Symposium Agent system you need to
consider certain operating conditions in order to determine the memory and disk
storage requirements of the Symposium Agent Server.
Optimum performance of the Symposium Agent system is governed by four key
factors:
1) Standalone server configuration vs. server coresidency with the Symposium
TAPI Service Provider
2) The number of users who will be logged in and active simultaneously
3) The number of users who will be using call logs
4) The size and location of the web applications that will be used inside the
framework of Symposium Agent
These factors are discussed on the following pages.
Key performance factors
Standalone server vs. coresidency with TAPI server
Nortel Networks recommends that the Symposium Agent Server software reside
on the same server as the Symposium TAPI Service Provider for M1 software or
the Symposium TAPI Driver for ICM software when the number of Symposium
Agent users is less than 500. Establishing coresidency in this way minimizes LAN
traffic and eases administration. When the number of users exceeds 500, it is
recommended that separate sever platforms be used. In all cases the server
platforms must be in the same domain as the agent PC that wishes to control the
phone. If the agent PC is not in the same domain then a two-way trust relationship
must exist between the domains.
The number of concurrent users
The Symposium Agent Server, when started by a single user, will launch two
instances of the Microsoft Transaction Server service. Each MTX.EXE that is
started will consume 5600 Kbytes of memory (5.6 Mbytes) initially. The amount
of actual memory needed by the MTX.EXE services can grow based on the
amount of use and information requested by the agent applications.
The amount of memory per agent login is approximately 500 Kbytes per client.
Summary of Contents for Symposium Agent
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