Nortel Nortel IP Phone 1230 User Manual Download Page 156

Page: 156 / 188

Troubleshooting your IP Phone 1230

156

Troubleshooting your IP Phone
1230

This section provides basic information about troubleshooting your IP
Phone 1230 if Virtual Office causes a problem. For additional help, see

“How to get help” on page 22

Virtual Office

Virtual Office can cause error messages to display on-screen.

Table 10 on page 156

lists error messages and describes actions to

correct the causes.

Table 10: Troubleshooting Virtual Office (Part 1 of 4)

Displayed
message

Probable cause

Action

Busy, try again

Remote IP Phone is
active (not idle).

Wait for remote IP
Phone to become idle
and try again.

ACD is logged on.

Log off ACD IP Phone
before you initiate
Virtual Office from
another IP Phone.

Make Set Busy is
inactive on ACD IP
Phone.

Configure Make Set
Busy active on ACD IP
Phone.

Summary of Contents for Nortel IP Phone 1230

Page 1: ...Nortel Communication Server 1000 IP Phone 1230 User Guide Title page ...

Page 2: ......

Page 3: ...Stim 4 0 features and Release 5 5 features UNIStim 4 0 Release 6 0 documentation is also used for Release 5 5 May 2009 Standard 03 01 This document is up issued to support Nortel Communication Server 1000 Release 6 0 April 2008 Standard 02 01 This document is up issued to support Nortel Communication Server 1000 Release 5 5 for UNIStim 3 0 April 2008 Standard 01 09 This document is up issued to su...

Page 4: ...er 1000 Release 5 5 and to contain updates to the document December 2007 Standard 01 04 This document is up issued to support Nortel Communication Server 1000 Release 5 5 and to contain updates to the document December 2007 Standard 01 03 This document is up issued to support Nortel Communication Server 1000 Release 5 5 and to contain description of the Copy key December 2007 Standard 01 02 This d...

Page 5: ...e notification 33 Call features and Flexible Feature Codes 33 Installing your IP Phone 1230 34 Attaching the foot stand optional 36 Connecting the handset 36 Connecting the headset optional 36 Connecting the power optional 37 Connecting the LAN Ethernet cable 38 Connecting the PC Ethernet cable 38 Wall mounting the IP Phone optional 39 Customizing your IP Phone 1230 basic features 40 Telephone Opt...

Page 6: ...nfiguring the name display format 62 Configuring Live Dialpad 63 Customizing your IP Phone 1230 advanced features 66 Managing your Station Control Password 67 Configuring an Electronic Lock on your IP Phone 69 Customizing the Personal Directory 71 Configuring the Local Tools menu 76 Using Virtual Office 81 Operating your IP Phone 1230 87 Entering and editing text 87 Making a call 88 Answering a ca...

Page 7: ...Override features 142 Using Centrex services 146 Miscellaneous call features 147 Troubleshooting your IP Phone 1230 156 Virtual Office 156 Flexible Feature Codes 159 IP Phone 1200 LCD Expansion Module 161 Basic features 161 Keys and descriptions 162 Appendix 165 Terms you should know 175 Index 183 ...

Page 8: ...Contents 8 ...

Page 9: ... Phone 1230 basic features on page 40 Customizing your IP Phone 1230 advanced features on page 66 Operating your IP Phone 1230 on page 87 Troubleshooting your IP Phone 1230 on page 156 IP Phone 1200 LCD Expansion Module on page 161 In this guide self labeled line or programmable feature key labels are displayed beside the keys and context sensitive soft key labels are displayed directly above the ...

Page 10: ...ator for further details six specialized fixed keys Quit Directory Message Inbox Redial Services Conference six fixed call processing keys Mute Handsfree Goodbye Applications Headset Hold wall mountable LCD display screen high quality speaker phone volume control keys to adjust the ringer speaker handset and headset volume hearing aid compatibility Second Page Functionality to access a second page...

Page 11: ...0 Ethernet ports one Ethernet port for LAN connection one Ethernet port for optional PC connection Power over Ethernet PoE or power through a supported AC adapter support to Network Diagnostic Utility Accessory Expansion Module AEM port to connect the Expansion Module Figure 1 on page 9 shows the IP Phone 1230 ...

Page 12: ...Welcome 12 Figure 2 IP Phone 1230 ...

Page 13: ...e equipment off and on you are encouraged to try to correct the interference by performing one or more of the following measures Reorient or relocate the receiving antenna Increase the distance between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced technician for help This Clas...

Page 14: ... requirements European Community EN 60950 1 A11 ITE equipment Safety Part 1 General requirements Australia New Zealand AS NZS 60950 1 2003 Safety of Information Technology Equipment Table 1 EMC compliance for various jurisdictions Part 1 of 2 Jurisdiction Standard Description United States FCC CFR 47 Part 15 Class B Emissions FCC Rules for Radio Frequency Devices Canada ICES 003 Class B Emissions ...

Page 15: ...2 Limits for harmonic current emissions equipment input current 16 A per phase EN 61000 3 3 Limitation of voltage fluctuations and flicker in low voltage supply systems for equipment with rated current 16 A Japan VCCI Regulations for voluntary control measures Table 2 Safety compliance for various jurisdictions Part 1 of 2 Jurisdiction Standard Description United States UL 60950 1 Safety of Inform...

Page 16: ... corporate community environment life_cycle declarations html or Nortel Networks GmbH address Ingolstaedter Strasse 14 18 80807 Munich Germany Table 3 on page 16 lists EMC compliance for various jurisdictions Canada CSA 60950 1 03 Safety of Information Technology Equipment European Community EN 60950 1 ITE equipment Safety Part 1 General requirements Australia New Zealand AS NZS 60950 1 2003 Safet...

Page 17: ...sidential area is likely to cause harmful interference in which case Canada ICES 003 Class A Emissions Interference Causing Equipment Standard Digital Apparatus Australia New Zealand AS NZS 3548 CISPR 22 Class A Emissions Information technology equipment Radio disturbance European Community EN 55022 Class A Emissions Information technology equipment Radio disturbance EN 55024 Information technolog...

Page 18: ...equipment This Class A digital apparatus complies with Canadian ICES 003 Cet appareil numérique de la classe A est conforme à la norme NMB 003 du Canada Warnings This is a Class A product In a domestic environment this product can cause radio interference in which case the user must take adequate measures Operation is subject to the following two conditions 1 this device may not cause interference...

Page 19: ...sions of Directive 1999 5 EC A copy of the Declaration may be obtained from Nortel Networks GmbH address Ingolstaedter Strasse 14 18 80807 Munich Germany Canada CSA 60950 1 03 ITE equipment Safety Part 1 General requirements European Community EN 60950 1 A11 ITE equipment Safety Part 1 General requirements Australia New Zealand AS NZS 60950 1 2003 Safety of Information Technology Equipment Table 4...

Page 20: ...nc Model FSP025 1AD207A with the IP Phone Connecting to the Local Area Network Severe damage to your IP Phone can occur if you plug the phone into an ISDN connection Consult your system administrator to ensure you plug your IP Phone 1230 into a 10 100 BaseT Ethernet jack Operation The earpiece and mouthpiece of the handset can attract and retain small objects ...

Page 21: ...Regulatory and safety information 21 Location Nortel recommends that you install your IP Phone 1230 away from direct sunlight ...

Page 22: ...of new software and documentation for Nortel equipment open and manage technical support cases Getting Help over the phone from a Nortel Solutions Center If you do not find the required information on the Nortel Technical Support Web site and you have a Nortel support contract you can obtain help over the telephone from a Nortel Solutions Center In North America call 1 800 4NORTEL 1 800 466 7835 O...

Page 23: ...om erc Getting Help through a Nortel distributor or reseller If you purchased a service contract for your Nortel product from a distributor or an authorized reseller contact the technical support staff of the distributor or reseller ...

Page 24: ...How to get help 24 ...

Page 25: ... operate the new IP Phone 1230 Before you begin on page 25 IP Phone 1230 controls on page 26 IP Phone 1230 display on page 32 Installing your IP Phone 1230 on page 34 Before you begin Take the appropriate precautionary measures before you connect the IP Phone 1230 CAUTION Consult your system administrator to ensure that you plug your IP Phone into a 10 100BaseT Ethernet jack To avoid severe damage...

Page 26: ...oft key label indicates the feature is active Press the More key to access the next layer of context sensitive soft keys self labeled The ten keys on either side of the LCD are self labeled line or programmable feature keys with labels on the LCD These keys also function as line DN keys Press the Left or Right arrow keys to access the second page of feature keys This feature is called Second Page ...

Page 27: ...nctionality is enabled or disabled by your system administrator Contact your system administrator to determine if your Mute key is enabled If your Mute key is enabled press the Mute key to listen to the receiving party without transmitting your voice Press the Mute key again to return to two way conversation Note If your Mute key is not enabled pressing the Mute key places the call on hold Press t...

Page 28: ...t and Right keys to position the cursor In some dialog boxes that appear on your IP Phone you can also use the Left and Right keys to select editable fields Press the Right key to select the field below the current selection or the Left key to select the field above the current selection Press the Enter key at the center of the navigation key cluster to confirm menu selections In most menus you ca...

Page 29: ... to end an active call When a message is waiting or there is an incoming call the red Message Waiting Incoming Call Indicator LED at the top center of the IP Phone flashes The flash cadence for each alert is different Note You may also hear an audio Message Waiting Indicator stutter or beeping dial tone when you go off hook Press the Conference key to initiate conference Press the Quit key to exit...

Page 30: ...hone 1230 30 Press the Redial key to access the redial list Press the Message key to access your voice mailbox when the message waiting indicator flashes Press the Directory key to access directory services Directory ...

Page 31: ...adjustment Contrast adjustment Language Date Time Display diagnostics Local dialpad tone Telephone Information Diagnostics Call Log Options Ring type Call Timer On hook default path Change Feature Key Label Name Display Format Live Dialpad Caller ID display order Normal mode indication Password Admin Station Control Password Services ...

Page 32: ... is not available on all IP Phone 1230 phones Consult your system administrator Display Network Diagnostics Utilities Only your system administrator or service provider can use Display Network Diagnostics Utilities to perform Internet diagnostics Virtual Office Login and Virtual Office Logout if Virtual Office is configured Press the Services key twice to access the Local Tools menu and then use t...

Page 33: ...The window redisplays every 24 hours at 1 00 AM default The time and time frame can be configured when you provision the phone For information about provisioning the IP Phones see Nortel Communication Server 1000 IP Phones Fundamentals NN43001 368 Call features and Flexible Feature Codes Some features are not available on all telephones Call features and Flexible Feature Codes FFCs must be assigne...

Page 34: ...the following accessories foot stand handset handset cord 2 1 m 7 ft CAT5 Ethernet cable number plate and lens Figure 4 on page 35 displays the connections on an IP Phone 1230 CAUTION Ensure that the protective rubber cap on the Accessory Expansion Module AEM port is in place when the port is not in use An improper connector can damage the IP Phone Consult your system administrator for additional ...

Page 35: ...the phone and to install the phone Attaching the foot stand optional on page 36 Connecting the handset on page 36 Connecting the headset optional on page 36 Connecting the power optional on page 37 Connecting the LAN Ethernet cable on page 38 Connecting the PC Ethernet cable on page 38 Wall mounting the IP Phone optional on page 39 ...

Page 36: ... 4 on page 35 shows the slots on the back of the IP Phone 2 Press the foot stand into the slots until it snaps into place Connecting the handset Use the following procedure to connect the handset to the IP Phone 1230 1 Plug the end of the handset cord with the short straight section into the handset 2 Plug the other end of the handset cord with the long straight section into the handset jack marke...

Page 37: ...PoE your connected LAN must support PoE Note Your IP Phone 1230 supports AC power and PoE options including IEEE 802 3 standard power To use local AC power you can order the optional AC adapter separately To use PoE where power is delivered over the CAT5 cable the LAN must support PoE and you do not need an AC adapter 1 Connect the DC barrel connector to the power jack on the back of the IP Phone ...

Page 38: ...net port on the back of your IP Phone marked with the symbol 2 Thread the cable through the channel in the foot stand 3 Connect the other end of the cable to your LAN Ethernet connection The LAN LED on the back of the IP Phone lights when a LAN connection is established 4 Connect the other end of the cable to your LAN Ethernet connection The LAN LED on the back of the IP Phone lights when a LAN co...

Page 39: ...mounted applications 1 Remove the foot stand 2 Ensure all cables are properly routed and the IP Phone 1230 is functioning 3 Make small marks on the wall where you want to align each keyhole slot 4 Insert the screws not provided so that they protrude slightly from the wall 5 Align the keyholes on the back of the IP Phone 1230 with the screws in the wall 6 Slide the IP Phone onto the screws to secur...

Page 40: ...item on the Services menu Press the Services key once to access the Services menu which has the following menu items Telephone Options You or your system administrator can use the Telephone Options menu to configure telephone preferences For more information see Telephone Options on page 41 Password Admin You or your system administrator can use the Password Admin menu to assign or modify the Stat...

Page 41: ...cessing display diagnostics on page 47 Selecting a local dialpad tone on page 48 Viewing IP Phone information on page 49 Performing diagnostics on page 50 Configuring Call Log Options on page 51 Selecting a ring type on page 58 Enabling or disabling Call Timer on page 59 Enabling OnHook Default Path on page 60 Changing feature key labels on page 60 Configuring the name display format on page 62 Co...

Page 42: ...es key 2 Press the Up or Down keys to scroll up or down and then select Telephone Options 3 Press the Enter key 4 Press the Up or Down keys to scroll and select an option for example Language Contrast adjustment Volume adjustment Language Date Time On hook default path Local Dialpad Tone Name Display Format Set Info Display diagnostics Change Feature Key label Live Dial Pad Diagnostics Call Log Op...

Page 43: ...lect soft key to save changes and return to the Telephone Options menu or Press the Cancel soft key to cancel the modifications 1 Press the Services key select Telephone Options and select Volume adjustment 2 Press the Up or Down keys to scroll up or down and then select one of the following Ringer Handset listen Handsfree listen Headset listen Buzzer 3 Press the Enter key or Cancel Select ...

Page 44: ... apply to the display screen contrast configuration of the Expansion Module Use the following procedure to adjust the display screen contrast or 4 To increase or decrease the volume perform one of the following actions Press the Up or Down soft keys Press the Up or Down navigation keys 5 Press the Select soft key to save the volume level and return to the Telephone Options menu or Press the Cancel...

Page 45: ... error message is displayed If you enter an incorrect password more than three times the password functionality is locked Contact your system administrator to unlock the password Use the following procedure to configure the language or 2 To increase or decrease the display contrast level press the Left or Right keys 3 Press the Select soft key to save the changes and return to the Telephone Option...

Page 46: ... example German Deutsche Note You cannot install some languages on your IP Phone Contact your system administrator for additional information about available languages 3 Press the Select soft key to save the desired language and return to the Telephone Options menu or Press the Cancel soft key to cancel the modifications or Cancel Select ...

Page 47: ...ostics command tests the IP Phone 1230 display screen and indicator lights 1 Press the Services key select Telephone Options and select Date Time 2 Press the Up or Down keys to scroll up or down and then select the desired date time format Sample date time formats appear on the upper right side of the display area 3 Press the Select soft key to save the format and return to the Telephone Options m...

Page 48: ...nd This is known as the Local Dialpad Tone Use the following procedure to choose a local dialpad tone 1 Press the Services key select Telephone Options and select Display Diagnostics 2 Press the Up or Down keys to scroll through the list to view display capabilities 3 Press the Cancel soft key to return to the Telephone Options menu 1 Press the Services key select Telephone Options and select Loca...

Page 49: ...rmation 2 Press the Up or Down keys to scroll up or down and then select one of the following dialpad tones None to disable all tones Short Click to enable a single tone for all keys DTMF to turn on a different DTMF tone for each key 3 Press the Select soft key to save the tone selection and return to the Telephone Options menu or Press the Cancel soft key to cancel the modifications 1 Press the S...

Page 50: ...ve or transmit QoS Stats Use the following procedure to view diagnostic information 2 Press the Up or Down keys to scroll through the list and view IP Phone information 3 Press the Cancel soft key to cancel the modifications 1 Press the Services key select Telephone Options and select Local Diagnostics 2 Press the Up or Down keys to scroll through the list of diagnostic information 3 Press the Can...

Page 51: ...s List to log all incoming calls including calls while your IP Phone is busy or only unanswered calls The default setting is Log all calls To log only unanswered calls To access Call Log options press the Services soft key select Telephone Options and select Call Log Options from the menu 1 Press the Up or Down keys to scroll up or down and then select the Incoming Calls option 2 Press the Up or D...

Page 52: ... keys to scroll and highlight Log calls if busy 4 Choose one of the following Press the Select soft key to save the configuration Press the Cancel soft key to keep existing configurations Configuring New Call Indication You can configure your IP Phone 1230 to display a message that indicates a new call By default this option is On Use the following procedure to configure New Call Indication 5 Pres...

Page 53: ...s to scroll up or down and then select the Incoming Calls option 3 Press the Up or Down keys to scroll up or down and then select the New Call Indication option 4 Press the Enter key 5 Press the Up or Down keys to scroll up or down and then select one of the following New call indication Off New call indication On 6 Press the Select soft key to save the configuration or Press the Cancel soft key t...

Page 54: ... to the area code followed by the telephone number This reordering applies when you scroll through your Callers List 1 Press the Services key select Telephone Options and select Call Log Options 2 Press the Up or Down keys to scroll up or down and then select Preferred Name Match 3 Press the Enter key 4 Press the Up or Down keys to scroll up or down and then select one of the following Preferred n...

Page 55: ... select Telephone Options and select Call Log Options 2 Press the Up or Down keys to scroll up or down and then select Area Code Setup 3 Press the Enter key 4 Press the Up or Down keys to scroll up or down and then select one of the following 1st Code 2nd Code 3rd Code 5 Press the Enter key 6 Use the dialpad to enter the number at the prompt Services ...

Page 56: ...ft key to keep existing configurations 1 Press the Services key select Telephone Options and select Call Log Options 2 Press the Up or Down keys to scroll up or down and then select Area Code Setup 3 Press the Enter key 4 Press the Up or Down keys to scroll up or down and then select one of the following 1st Code 2nd Code 3rd Code 5 Press the Enter key or Cancel Select Services ...

Page 57: ...ing your IP Phone 1230 basic features 57 6 Use the dialpad to edit the number 7 Press the Select soft key to save the configuration or Press the Cancel soft key to keep existing configurations or Cancel Select ...

Page 58: ...ons and select Ring type 2 Press the Up or Down keys to scroll up or down and then select one of the ring types 3 Press the Play soft key to sample the ring tone 4 Press the Select soft key to save the ring type and return to the Telephone Options menu or Press the Stop soft key and use the Up or Down keys to select a different ring type or Press the Cancel soft key to cancel the modifications Ser...

Page 59: ...ure to enable or disable Call Timer 1 Press the Services key select Telephone Options and select Call timer 2 Press the Up or Down keys to enable or disable the Call Timer 3 Press the Select soft key to save the configuration and return to the Telephone Options menu or Press the Cancel soft key to cancel the modifications Services or Cancel Select ...

Page 60: ...n also restore the default labels collectively or individually If the feature key label setting is password protected you must enter a password SCPW to change the feature key label If you enter an incorrect password an error message is displayed If you enter an 1 Press the Services key select Telephone Options and select On Hook default path 2 Press the Up or Down keys to select one of the followi...

Page 61: ... Press the Services key select Telephone Options and select Change Feature Key label 2 Press the Enter key 3 Press the feature key to change the label If you press a prime DN key an error message appears 4 Enter the new information for the feature key label To enter special characters press the Up key For information about entering text see Using the telephone dialpad on page 87 5 Press the Select...

Page 62: ...ervices key select Telephone Options and select Change Feature Key label 2 Press the Enter key 3 Use the Up or Down keys to scroll up or down and then select one of the following a To restore all key labels press the Yes soft key b To restore one key label Press the Select soft key Press the feature key Press the Yes soft key to change the selected feature key label to the default value Note If yo...

Page 63: ...he Handsfree key Use the following procedure to configure Live Dialpad 1 Press the Services key select Telephone Options and select Name Display Format 2 Press the Up or Down keys to scroll up or down and then select one of the following first name last name last name first name 3 Press the Select soft key to save the configuration or Press the Cancel soft key to cancel the modifications 1 Press t...

Page 64: ...elect Caller ID display order 2 Press the Up Down navigation keys to scroll up or down and then select one of the following Number name default Name number 3 Press the Select soft key to save the configuration else press the Cancel key to cancel the modifications 2 Press the Up or Down keys to scroll up or down and then select one of the following On Off default 3 Press the Select soft key to save...

Page 65: ...mal mode Use the following procedure to configure Normal mode indication 1 Press the Services key select Telephone Options and select Normal mode indication 2 Press the Up Down navigation keys to scroll up or down and then select one of the following On Off 3 Press the Select soft key to save the configuration else press the Cancel key to cancel the modifications ...

Page 66: ... Phone to secure your IP Phone and avoid misuse See Configuring an Electronic Lock on your IP Phone on page 69 Personal Directory Customize the Personal Directory to store your choice of names See Customizing the Personal Directory on page 71 Local Tools menu Use the Local Tools menu to configure personal preferences See Configuring the Local Tools menu on page 76 Virtual Office Login The Virtual ...

Page 67: ... Phone use password protected features such as customizing the Personal Directory using the Redial List and using the Callers List Note Your system administrator defines your initial SCPW Contact your system administrator for detailed information Assigning an SCPW Use the following procedure to assign an SCPW 1 Press the Services key 2 Press the Up or Down keys to scroll up or down and then select...

Page 68: ...phone dialpad on page 87 7 Press the Select soft key to accept the new password Note If you are locked out of your IP Phone 1230 or if you forget your SCPW contact your system administrator 1 Press the Directory key 2 Press the Up or Down keys to scroll up or down and then select Change Protection Mode 3 Enter your new password using the dialpad if Password Protection is enabled To enter special c...

Page 69: ...ature To change your Station Control Password see Managing your Station Control Password on page 67 Locking your IP Phone 1230 Use the following procedure to lock your IP Phone 1230 4 Press the Enter soft key 5 Press the Up or Down keys to scroll up or down and then select one of the following Enable Password Protection Disable Password Protection 6 Choose Yes to accept the selection or Choose No ...

Page 70: ...e following procedure to unlock your IP Phone 1230 2 Dial the Electronic Lock Activate FFC 3 Dial your Station Control Password or 4 If you dial locally press the Goodbye key or If you dial the FCC remotely dial your DN 1 Lift the handset 2 Dial the Electronic Lock Deactivate FFC Goodbye ...

Page 71: ...racters first name up to 24 characters telephone numbers up to 31 characters To use the Personal Directory press the Directory key and select Personal Directory Adding an entry Use the following procedure to add an entry to the Personal Directory 3 Dial your Station Control Password or 4 If you dial locally press the Goodbye key or If you dial the FCC remotely dial your DN 1 Press the Directory ke...

Page 72: ...y 3 Use the dialpad to enter the name To enter special characters press the Up navigation key For information about entering text see Using the telephone dialpad on page 87 4 Press the Next soft key 5 Use the dialpad to enter the telephone number 6 Press the Done soft key to save the new entry or Press the Cancel soft key to return to the Add screen without saving the new entry 1 Press the Directo...

Page 73: ...ect the desired entry 3 Press the Edit soft key and make the necessary changes 4 Press the Done soft key to save the changes or Press the Cancel soft key to return to the Personal Directory without saving your changes 1 Press the Directory key and select Personal Directory 2 Press the Up or Down keys to scroll up or down and then select the desired entry 3 Press the Del soft key Edit or Cancel Don...

Page 74: ...y without deleting the entry 1 Press the Directory key and select Personal Directory 2 Press the Up or Down keys to scroll up or down and then select the desired entry 3 Press the More soft key 4 Press the Copy soft key to configure the new entry 5 Use the dialpad to enter the name To enter special characters press the Up navigation key For information about entering text see Using the telephone d...

Page 75: ... Press the Done soft key to save the changes or Press the Cancel soft key to return to the Personal Directory without saving your changes 1 Press the Up or Down keys to scroll up or down and then select the desired entry 2 Press the Dial soft key to call the number or Press the Directory soft key to exit without calling or Cancel Done or Directory Dial ...

Page 76: ... and features through the Local Tools menu Press the Services key twice to access this menu Your system administrator can establish a password for the Local Tools menu When the password is enabled a password prompt appears when you attempt to access this menu If this happens contact your system administrator The Local Tools menu has the following menu options 1 Preferences on page 78 2 Local Diagn...

Page 77: ...ct the previous menu item Right arrow key Select the current menu item Left arrow key Close the menu Enter key Select the current menu item Enter digits on the dialpad Select the associated menu item Stop soft key Close the menu Cancel soft key Close the menu Select soft key Select the current menu item Table 6 Navigation key functions in dialog boxes Key Function Down arrow key Scroll down in the...

Page 78: ...eferences 1 Contrast 2 Language 1 Contrast Use the Contrast tool to alter the physical settings of the display Table 7 Navigation key functions in Edit mode Key Function Down arrow key Open the list Select the next menu item Up arrow key Select the previous menu item Right arrow key Select the current list item Move the cursor to the right Left arrow key Delete the prior character in the edit fiel...

Page 79: ...ltiple languages Use the following procedure to select a language 1 Press the Services key twice to open the Local Tools menu press the 1 key on the dialpad to select Preferences and press the 1 key to select Contrast 2 Press the right or left arrow keys to increase or decrease the contrast value 3 Press the Enter key to save the changes 1 Press the Services key twice to open the Local Tools menu ...

Page 80: ... IP Network Statistics View reports about network operation DHCP Information View information about DHCP License Information View information about licenses Press the Return soft key at any time to return to the previous Local Diagnostics submenu if you customize the IP Phone using the Local Diagnostics submenu You can gather information and run tests without exiting and re entering the Local Tool...

Page 81: ... Phone After you log on you can access the DNs and autodial numbers and you have the same key layout feature keys and voice mail features that are configured on your office IP Phone To use Virtual Office you need your DN and a preconfigured SCPW You must activate Virtual Office on your office IP Phone before you can connect to it from a remote IP Phone See Logging on to Virtual Office on page 82 C...

Page 82: ...estrictions IP Phone 2002 Yes with extra key restrictions IP Phone 2004 Yes with extra key restrictions IP Phone 2007 Yes with extra key restrictions IP Audio Conference Phone 2033 Yes with extra key restrictions IP SoftPhone 2050 Yes with extra key restrictions IP Phone 1210 Yes with extra key restrictions IP Phone 1220 Yes with extra key restrictions IP Phone 2210 Yes with extra key restrictions...

Page 83: ...Customizing your IP Phone 1230 advanced features 83 Figure 6 Virtual soft key 1 Press the Virtual soft key 2 At the prompt enter your user ID 3 Press the Enter key Virtual ...

Page 84: ...e 1120E that is logged on remotely to an IP Phone 1230 provides less information than the IP Phone 1230 because it has fewer display lines When an IP Softphone 2050 logs on remotely to an IP Phone 1230 the information display is arranged differently but all the information is visible at one time Regardless of the IP Phone model that you use as a remote IP Phone a user information line appears that...

Page 85: ...following procedure to disconnect your office IP Phone from a remote IP Phone Logging off Virtual Office To log out of Virtual Office press the Virtual soft key Automatic log out from Virtual Office Your remote Virtual Office IP Phone may be configured to automatically log out of Virtual Office after a predetermined period of inactivity When automatic logout is about to occur the following message...

Page 86: ... call while logged in to Virtual Office on a Remote IP Phone the call is placed to the local emergency service not to your home office emergency service Note Some IP Phones are configured as Virtual Office only telephones and have no assigned DN However these IP Phones can still be used to make emergency calls Emergency Calls only is displayed on the IP Phone display when not logged in to Virtual ...

Page 87: ...n you use features such as Personal Directory Redial List and Callers List For example to enter the letter A press the 2 key once To enter the letter C press the 2 key three times Note No letters are associated with the 1 or the 0 keys Using the soft keys You can use soft keys to edit text when you use features such as Personal Directory Redial List and Callers List Use the following procedure to ...

Page 88: ...30 Making a call This section describes the various ways you can make a call from your IP Phone 1230 Using the Callers List on page 89 Using the Redial List on page 91 Using Off hook dialing on page 93 Using On hook dialing on page 94 Using Handsfree dialing on page 95 Using the Corporate Directory on page 97 Table 9 Editing soft key description Soft key Description Cancel Cancel action Choose Sel...

Page 89: ... the following components the caller s last and first name if available the DN of the caller the time and date of the call the number of times the caller called Note If the caller name is not defined then only the telephone number is displayed Callers List entries are sorted by call arrival time The format of names in the Callers List depends on the configuration of Preferred Name Match The Callin...

Page 90: ... Callers List 1 Press the Up or Down keys to scroll up or down and then select the desired entry 2 Press the Dial soft key 1 Press the Up or Down keys to scroll up or down and then select the desired entry 2 Press the Del soft key 3 Press the Yes soft key to confirm the entry deletion or Press the No soft key to return to the Callers List without deleting the entry Dial Del or No Yes ...

Page 91: ... telephone number is displayed Entries in the Redial List are sorted based on the time of the call The format of names in the Redial List depends on the configuration of Preferred Name Match The Calling Party Name Display CPND appears according to the configuration settings on your IP Phone if Preferred Name Match is active on your IP Phone If Preferred Name Match is off the CPND appears as determ...

Page 92: ... entry in the Redial List 1 Press the Up or Down keys to scroll up or down and then select the desired entry 2 Press the Dial soft key 1 Press the Up or Down keys to scroll up or down and then select the desired entry 2 Press the Del soft key 3 Choose Yes to confirm the entry deletion or Choose No to return to the previous screen without entry deletion Dial Del or No Yes ...

Page 93: ...erform the following steps to make a call by using the handset 1 Press the Del soft key 2 Choose Yes to confirm the deletion of the entire Redial List or Choose No to return to the previous screen without deletion 1 Lift the handset 2 Dial the number or 3 To end the call return the handset to the cradle or Press the Goodbye key Del or No Yes Goodbye ...

Page 94: ... make a call without lifting the handset 1 Leave the handset in the cradle 2 Press the line DN key 3 Listen for the dial tone and dial the number 4 When the called party answers lift the handset 5 To end the call return the handset to the cradle or Press the Goodbye key 2493 or Goodbye ...

Page 95: ...page 95 Muting a handsfree call on page 96 Switching from handsfree to handset mode on page 96 Switching from handset mode to handsfree on page 96 Using a headset on page 96 Switching from handsfree to headset on page 97 Terminating a handsfree call Use the following procedure to terminate a handsfree call or 1 Press the Handsfree key or If a headset is connected press the Headset key 2 Dial the n...

Page 96: ... mode Switching from handset mode to handsfree Use the following procedure to switch from handset mode to handsfree Using a headset Use the following procedure to use a headset 1 Press the Mute key The LED indicator flashes 2 Press the Mute key again to return to a two way handsfree conversation 1 Lift the handset 1 Press the Handsfree key 2 Replace the handset 1 Connect the headset to the headset...

Page 97: ...rmation on each entry and dial Corporate Directory numbers To use the Corporate Directory press the Directory key and select Corporate Directory Searching for a specific number Use the following procedure to search for a specific number in the Corporate Directory 2 Press the Headset key 1 Press the Headset key 1 When prompted use the dialpad to enter the desired name in last name first name format...

Page 98: ...feature to store a maximum of 100 entries that consist of names and telephone numbers To use the 3 Press the Dial soft key to dial the resulting number Note If no match occurs to the search query start a new search or change the information in the initial search or Press the Cancel soft key to exit without dialing 1 Press the Up or Down keys to scroll up or down and then select a name in the Corpo...

Page 99: ...l using the Predial feature 1 Press the Up or Down keys to scroll up or down and then select a name in the Personal Directory 2 Press the Dial soft key to dial the resulting number or Press the Directory soft key to exit without dialing 1 Enter the number to be dialed without selecting the line key 2 Press a line key to dial the number 3 Lift the Handset when the called party answers or begin to s...

Page 100: ...e following procedure to make a call using the Autodial feature 1 Use the dialpad to enter the number 2 To erase all numbers press the Clear soft key Reenter the numbers to dial or To change one number at a time press the Delete soft key to backspace Re enter the number 3 Press a line key to dial the number 1 Lift the handset 2 Press an AutoDial key in the upper display area to dial the number ass...

Page 101: ...ad dial the telephone number including access code to store on the selected AutoDial key 3 Press the AutoDial key a second time to store the number on the selected key After you store a number the word Autodial disappears and the stored number appears 4 Assign a label to the key After you assign the label the number disappears and only the label appears on the screen next to the key 1 Press the Di...

Page 102: ...n Use the following procedure to activate Ring Again Calling a Ring Again party after notification Use the following procedure to call a Ring Again party after notification 1 Dial a number The called party does not answer or you receive a busy tone 2 Press the Ring Again soft key or Enter the Ring Again Activate Flexible Feature Code 1 After you receive the notification ring lift the handset or if...

Page 103: ...edial feature to automatically redial the most recently dialed number 2 Press the Ring Again soft key to automatically dial the number 1 Press the Ring Again soft key a second time or Press the Ring Again Deactivate FFC or 1 To redial using the handset lift the handset and press the line DN key 2 To redial without lifting the handset press the line DN key twice Ring Again or Ring Again 2498 2498 ...

Page 104: ... Call number Making a call using Speed Call Use the following procedure to make a call using Speed Call 1 Press the SpcCtl soft key The triangular icon flashes to indicate programming mode 2 At the prompt enter a one two or three digit code 0 999 3 If required dial the access code 4 Enter the phone number internal external or long distance number 5 Press the SpcCtl soft key again to save the code ...

Page 105: ...tLine Use the Hot Line feature to automatically dial a number 3 Dial the Speed Call code to automatically dial the number 1 Lift the handset 2 Press the System Speed Call soft key or Press the System Speed Call Controller SScCtl soft key 3 Dial the Speed Call code to automatically dial the number 1 Press the HotLine soft key to automatically dial the number or SScCtl SScUsr Hotline ...

Page 106: ...ke an intercom call Answering an intercom call during a call non intercom group line Use the following procedure to answer an intercom call during a call 1 Lift the handset 2 Press the Intrcm key 3 Dial the one or two digit code for the intercom group member or 1 Press the Hold key to put the current call on hold or Press the Goodbye key to end the call 2 Press the Intrcm key and begin to speak In...

Page 107: ...andle an incoming call using one of the following methods Using Automatic Answerback on page 107 Using Call Pickup on page 108 Using Automatic Answerback When the Automatic Answerback feature is active your IP Phone automatically answers the call in Handsfree mode after one ring or 1 Lift the handset or or Press the Handsfree button on the left side of the handset or or Press the line DN key besid...

Page 108: ... forwarded to the voice message service Using Call Pickup Use the Call Pickup feature to pick up calls in your pickup group or another pickup group from your IP Phone Answering a call in your own call pickup group Use the following procedure to answer a call in your own call pickup group 1 Press the AutoAns key 1 Press the AutoAns key 1 Lift the handset or 2 Press the Pickup key or Enter the Picku...

Page 109: ...ific extension in any pickup group Use the following procedure to answer a call at a specific extension in any call pickup group 1 Lift the handset 2 Press the GrpPkp soft key or Enter the Pickup Group FFC 3 Dial the pickup group number of the ringing IP Phone 1 Lift the handset or 2 Press the DN Pickup key or Enter the Pickup Directory Number Flexible Feature Code GrpPkp Pickup ...

Page 110: ...on page 115 Using Call Park on page 115 Recording a Calling Party Caller Number on page 118 Displaying call details on page 118 Using Call Hold Use the Hold feature to place the original call on hold and then answer the second call 3 Dial the DN of the IP Phone that is ringing and does not belong to your call pickup group If the pickup DN or group number is invalid you hear an overflow burst tone ...

Page 111: ...n incoming call when you are already on a call Call Waiting allows you to place the current call on hold while you answer the new call 1 Press the Hold key The LCD indicator flashes beside the line on hold Note Enabling Automatic Hold automatically places the active call on hold when you answer the second call or 1 Press the Hold key to place an active call on hold Press the Hold key again or pres...

Page 112: ...ansfer feature to redirect a call to the appropriate person 1 Upon receiving a call press the Hold key to place the current call on hold Note Enabling Automatic Hold automatically puts the active call on hold when you answer the second call 2 Press the Call Waiting key or 1 Press the Hold key to place the second call on hold or Press the Goodbye key to end the second call 2 Press the line DN key a...

Page 113: ...ve an automatic reminder tone when a transferred call is not answered 1 Press the Trans soft key during an active call The calling party is placed on hold You hear a dial tone The indicator icon flashes steadily 2 Dial the number to which you are transferring the call 3 When that telephone rings or a person answers the call press the Trans soft key The calling party is connected to the appropriate...

Page 114: ...if the transferred call is unanswered Use the following procedure to return to the original call if the transferred call is unanswered 1 Press the Trans soft key The call is placed on hold 2 Dial the number to which you are transferring the call or 3 Press the Trans soft key or Replace the handset before the extension answers Note If the transfer is complete the recall timer stops 1 Lift the hands...

Page 115: ...d park your active call temporarily and retrieve a call from any IP Phone Using Call Park does not tie up a line or 2 Press the Transfer soft key and retry call transfer or If the called party answers press the Goodbye key to complete the transfer 1 Press the Attendant Recall key and stay on the line until the attendant answers 2 Press the Goodbye key The caller connects to the attendant Trans Goo...

Page 116: ... System Park DN or own DN To park a call on a DN not System Park DN or own DN perform the following procedure 1 During an active call press the Park soft key twice The call is parked on your DN Note Enabling System Park DN automatically parks the calls on the system park DN 1 Press the Park soft key 2 Dial the DN on which to park the call 3 Press the Park soft key Park Park Park ...

Page 117: ...etwork wide you can use this feature across networks You can configure a System Park extension to automatically park most calls 1 Press the Trans soft key or Press the Conference soft key 2 Dial the Call Park FFC 3 To use an alternative DN from the System Park DN or your own DN dial the DN where you want to park the call Otherwise proceed to step 4 4 Press the Transfer soft key or Press the Confer...

Page 118: ...ble without interfering with the call 2 Press the Park soft key 3 Dial the DN where you parked the call If a parked call is not retrieved within a specific time it rings back to your IP Phone or to the attendant 1 Press the Call Party soft key The caller is placed on hold 2 Dial a charge account number or the caller number Note For information about using the Charge soft key see Using AutoDial Tra...

Page 119: ... Forward Use the Call Forward feature to direct incoming calls to ring on another line DN A call already on your IP Phone cannot be forwarded Activating Call Forward Use the following procedure to activate Call forward or change the call follow number 2 Press the flashing line DN key The call information appears If you use another feature you can use the Display key to access information associate...

Page 120: ...Use Internal Call Forward to forward only those calls that originate from internal DNs Calls that originate outside your IP Phone system External Calls ring on your IP Phone You cannot forward the currently active call 2 Dial the DN to which you want to forward your calls 3 Press the Fwd soft key or 1 Press the Fwd soft key or Lift the handset and enter the Call Forward All Calls Deactivate FFC 1 ...

Page 121: ...rward number Use the following procedure to reinstate an Internal Call Forward number or 1 Press the IntForward key or Lift the handset and enter the Internal Call Forward Activate FFC 2 Dial the DN to which you want to forward your internal calls 3 Press the IntForward key or 1 Press the IntForward key or Lift the handset and enter the Internal Call Forward Deactivate FFC 1 Press the IntForward k...

Page 122: ...dure to activate Remote Call Forward 1 Lift the handset 2 If you call from a telephone outside the system dial your direct system access number and wait for the dial tone 3 Dial the Remote Call Forward Activate FFC to activate the feature 4 Dial your Station Control Password You hear a dial tone 5 Dial your DN or To reinstate call forward to the previous call forward number press the key Do not pe...

Page 123: ...o forward the calls If the number dialed is invalid you hear a fast busy signal 7 Press the key 1 Lift the handset 2 If you call from a telephone outside the system dial the direct system access number and wait for the dial tone 3 Dial the Remote Call Forward Deactivate FFC 4 Dial your Station Control Password 5 After you hear the dial tone dial your DN ...

Page 124: ... 127 Using Call Join Use the Call Join feature to connect a new caller to an active call This connection creates a conference conversation involving more than two parties between the two callers and yourself 6 Press the key 1 To connect a call on hold to your current call press the Conf soft key 2 Press the line key of the caller you want to connect to your current call 3 Press the Conf soft key a...

Page 125: ... conference call Alternatively instead of dialing a number you can press the Directory key and use the Corporate Directory or Personal Directory Redial List and Callers List to find and dial the number of the person you want to add to the conference call You can talk to the called person privately without being heard by the party on hold 3 Press the Conference key again to connect all parties 4 If...

Page 126: ...ing a conference call press the Confdsp key to turn on the LCD indicator Each key press changes the screen to show a different active conferee This action has no effect on the display of other IP Phones involved in the conference 2 Press the Goodbye key If configured the Conference Count Display returns an updated count of conferees The LCD indicator turns off 1 During a conference call press the ...

Page 127: ...e LCD indicator turns off or For multiple conferees repeat steps 1 and 2 until all conferees are disconnected Then press the Goodbye key 1 Lift the handset 2 Press the GrpCl key or enter the Group Call FFC The feature automatically calls all group members The icon flashes until all members answer The telephone numbers of the group members appear on the display as they answer When the last person a...

Page 128: ...eceive three 10 second tones this is the notification of a group call on your IP Phone If you are on a call on another line when a group call is made you receive a long tone through the handset or speaker If you are already on a conference call or another group call you do not receive notification of a group call 1 Press the Goodbye key Note When the person who made the group call disconnects the ...

Page 129: ...IP Phone you can press the Deflect feature key to deflect your call if your IP Phone rings and you do not want to answer the call The call may be forwarded to your voice mail or to another telephone number depending on your system configuration Contact your system administrator to learn which treatment is configured for your IP Phone or 1 Press the MakeSetBsy key or Lift the handset and enter the ...

Page 130: ...Operating your IP Phone 1230 130 Figure 7 Call Deflect If you press the Deflect key and no special call treatment has been configured your caller receives a busy signal ...

Page 131: ...ification on page 135 Using Room Status on page 137 Configuring Automatic Wake Up Use the Automatic Wake Up feature to receive a timed reminder call You can program your IP Phone to automatically place a call at a predetermined time When you answer the call prerecorded music plays for 30 seconds followed by a prerecorded announcement or the attendant on the line Entering Automatic Wake Up call Use...

Page 132: ...24 hour time format hhmm You hear a tone to confirm your entered time To enter the time in a 24 hour time format enter the hours followed by the minutes For example to configure the time to 7 30 a m enter 0730 to configure it to 9 45 p m enter 2145 4 Press the Goodbye key 1 Lift the handset 2 Dial the Automatic Wake Up Quit FFC 3 Press the Goodbye key Goodbye Goodbye ...

Page 133: ...rs Use the following procedure to read meters 1 Lift the handset 2 Dial the Automatic Wake Up Verify FFC 3 Dial the Automatic Wake Up time in a 24 hour time format hhmm You hear a confirmation tone if your query matches the preset time To enter the time in a 24 hour time format enter the hours followed by the minutes For example to configure the time to 7 30 a m enter 0730 to configure it to 9 45 ...

Page 134: ...edure to change a meter 2 Dial the Directory Number DN of the IP Phone in the hotel room 3 Press the MRK key 1 Press the MRK key 2 Dial the Directory Number DN of the IP Phone in the hotel room 3 Dial the correct meter count 4 Press the key 5 Press the MRK key MRK MRK MRK ...

Page 135: ... to track the cleaning status of rooms The maid enters the information from the IP Phone in your room Entering cleaning status Use the following procedure to enter cleaning status 1 Press the MRK key 2 Dial the Directory Number DN of the IP Phone in the hotel room 3 Press the key 4 Press the MRK key 1 Press the RMK key 2 Dial the Directory Number DN of the room MRK MRK RMK ...

Page 136: ... 1 Cleaning requested 2 Cleaning in progress 3 Room cleaned 4 Room passed inspection 5 Room failed inspection 6 Cleaning skipped You hear an interrupted dial tone 4 Press the key 5 Dial the Maid ID If you dial the wrong Maid ID press the key and redial the ID 6 Press the RMK key RMK ...

Page 137: ...ss the RMK key 2 Dial the Directory Number DN for the room The DN appears followed by a two digit code The first digit indicates the occupancy status 0 Room vacant 1 Room occupied The second digit indicates the cleaning status of the room 1 Cleaning requested 2 Cleaning in progress 3 Room cleaned 4 Room passed inspection 5 Room failed inspection 6 Cleaning skipped 3 Press the RMK key RMK RMK ...

Page 138: ...tes the occupancy status 0 Room vacant 1 Room occupied The second digit indicates the cleaning status of the room 1 Cleaning requested 2 Cleaning in progress 3 Room cleaned 4 Room passed inspection 5 Room failed inspection 6 Cleaning skipped 3 Dial the status code for the room A three digit code appears The first digit indicates the occupancy status the second is the previous cleaning status and t...

Page 139: ...ake an announcement over a paging system Note A Page key on an attendant console overrides and disconnects the IP Phones The IP Phones must reaccess the page trunk Using Radio Page Use the Radio Page feature to page a user and stay on the line until the called party answers The paged user answers the call after entering a special Page Meet Me code from any IP Phone 1 Lift the handset 2 Dial the Pa...

Page 140: ...et 2 Dial the Radio Paging Access FFC You hear the paging tone two beeps followed by a dial tone 3 Dial the number of the party you want to page After dialing you hear the ringback tone The paged party can use any telephone to enter a Radio Paging Answer FFC and their own DN number 4 If your call remains unanswered for a preset time period during which you hear a 15 second high pitched tone sounds...

Page 141: ...ear the ringback tone The paged party can use any telephone to enter a Radio Paging Answer FFC and their own DN number 3 If your call remains unanswered for a preset time period during which you hear a 15 second high pitched tone followed by silence press the Goodbye key or replace the handset 1 Lift the handset 2 Dial the Radio Page Answer FFC You hear the paging tone 3 Dial your own DN to connec...

Page 142: ... You can connect to a user immediately or after their current call ends Some call override features are available only if your system administrator configures them Contact your system administrator to determine if the following call override features are available Overriding a busy signal on page 143 Using Forced Camp on feature on page 143 1 Lift the handset 2 Press the VceCall key and make the a...

Page 143: ...tomatically call a busy telephone internal or external immediately after the telephone disconnects from the current call 1 Dial a number You receive a busy tone 2 Press the EnhOvr key or Enter the Override FFC The person in the targeted call receives a tone for approximately 1 second After the Override feature connects you to the call a short tone repeats every 16 seconds 3 To terminate the call p...

Page 144: ... Enter the Override FFC to initiate a Forced Camp on The called party receives a tone You hear a ring signal or a busy signal depending on the options chosen You are now camped on to the number you dialed 3 Return the handset to the cradle 4 When the called party finishes the call your IP Phone automatically dials the number and both telephones ring 1 When your IP Phone rings lift the handset Note...

Page 145: ... initiate a Forced Camp on If either person on the call disconnects at this time you receive an overflow fast busy or engaged signal 3 Press the EnhOvr key again or Enter the Override FFC again The other two people on the call receive an override tone and a conference call is established between the three of you If anyone disconnects the other two people remain connected 4 To terminate the call pr...

Page 146: ...sh feature during an active call to use Call Transfer or Three Way Calling Using AutoDial Transfer Use the AutoDial Transfer feature to transmit digits to the Central Office after a Trunk Switchhook Flash You must be on a Central Office Exchange CO trunk call from or connected to a CO that offers Centrex or exchange line type features 1 During a call press the CentrexSHF key You hear a special dia...

Page 147: ...page 148 Using the Buzz signal on page 152 Using Privacy Release on page 153 Using External Server Applications on page 153 Using Record On Demand key on page 153 Using SAVE key on page 154 Tracing calls Use the Call Trace feature to trace malicious calls within your system Tracing with the Call Trace key Perform the following step to trace with the Call Trace key 2 Press the AutoDial key to call ...

Page 148: ...Charge feature charges long distance calls from an IP Phone that is restricted to local calls Charging a local or long distance call to an account before you dial Use the following procedure to charge a local or long distance call to an account before you dial 1 Press the Trans soft key or Press the Conf key 2 Dial the SPRE code followed by 83 or dial the Call Trace FFC to automatically reconnect ...

Page 149: ...all in progress or Dial the Call Detail Recording FFC 3 Dial the charge account number 4 When you hear the dial tone dial the number 1 Press the Trans soft key or Press the Conf soft key The call is placed on hold 2 Press the Charge soft key or Dial the Call Detail Recording FFC or Conf Trans or Charge ...

Page 150: ...re to charge a transferred call to an account 3 Dial the charge account number 4 Press the line DN key to return to the call 1 Press the Transfer soft key The call is placed on hold 2 Press the Charge soft key or Dial the Call Detail Recording FFC 3 Dial the charge account number 2498 Trans or Charge ...

Page 151: ...er you hear the dial tone dial the number to which you are transferring the call 5 Press the Transfer soft key when you hear the IP Phone ring You can talk privately to the person at the transfer number before you press the Transfer soft key 1 Press the Conf soft key The call is placed on hold 2 Press the Charge soft key or Dial the Call Detail Recording FFC Trans Conf or Charge ...

Page 152: ...uest Two linked IP Phones enable one person to signal the other The person signaled hears a buzz 3 Dial the charge account number 4 Dial the number of the person you want to add to the conference 5 Press the Conference soft key 1 Press the Buzz key The IP Phone linked to your IP Phone buzzes as long as you press the key Conf Buzz ...

Page 153: ...nal Server Applications see the Nortel IP Phone External Server Applications User Guide NN 10300 023 Using Record On Demand key If this feature is enabled you can use the Record on Demand ROD feature key to record your telephone conversation Press the ROD key to start or stop the call recording This key is associated with the active user ID and is displayed only if a call is active The ROD key bli...

Page 154: ...erations If the SAVE key is pressed during an active call the call is saved CR application in Bulk Record Save everything mode Recorded conversation is saved at the end of the call If the SAVE key is pressed then the call is not saved CR application in Bulk Record Delete everything mode Recorded conversation is deleted at the end of the call If the SAVE key is pressed then the call is saved The SA...

Page 155: ...Operating your IP Phone 1230 155 3 Press the SAVE key to save the conversation ...

Page 156: ...sages to display on screen Table 10 on page 156 lists error messages and describes actions to correct the causes Table 10 Troubleshooting Virtual Office Part 1 of 4 Displayed message Probable cause Action Busy try again Remote IP Phone is active not idle Wait for remote IP Phone to become idle and try again ACD is logged on Log off ACD IP Phone before you initiate Virtual Office from another IP Ph...

Page 157: ...rrect User ID User ID in Gatekeeper database points to originating Call Server Notify system administrator Locked from Login Three failed attempts to enter the correct Station Control Password Wait one hour for the lock to clear automatically or notify system administrator to clear lock Permission Denied 1 Remote IP Phone has no Station Control Password Notify system administrator Table 10 Trouble...

Page 158: ...2050 from an IP Phone 1230 some restrictions apply Go to an IP Phone 1120E or a IP Softphone 2050 and try again or consult your local system administrator Permission Denied 6 Incorrect User ID entered Enter correct User ID Incorrect Station Control Password entered Select Retry and try again with the correct Station Control Password Server Unreachable 1 Network problem Notify system administrator ...

Page 159: ...D configured on TN Remote IP Phone does not have VOUA Class of Service Notify system administrator Table 11 Flexible Feature Codes Part 1 of 2 FFC Feature FFC Feature Automatic Wake Up Activate Make Set Busy Activate Automatic Wake Up Deactivate Make Set Busy Deactivate Automatic Wake Up Verify Malicious Call Trace Call Detail Recording Charge Account Override Table 10 Troubleshooting Virtual Offi...

Page 160: ...dio Paging Access Electronic Lock Deactivate Radio Paging Answer Group Call Remote Call Forward Activate Internal Call Forward Activate Remote Call Forward Deactivate Internal Call Forward Deactivate RingAgain Activate RingAgain Deactivate Virtual Office Terminal Log Off Station Control Password Change Virtual Office Terminal Log On Table 11 Flexible Feature Codes Part 2 of 2 FFC Feature FFC Featu...

Page 161: ...ed by the IP Phone 1230 The LCD Expansion Module is a hardware accessory that connects to the IP Phone 1230 and provides additional line appearances and feature keys Basic features The LCD Expansion Module supports the following features 12 user defined feature keys wall or desk mountable a maximum of seven LCD Expansion Modules 12 key self labeling can be connected ...

Page 162: ...Phone 1200 LCD Expansion Module 162 Keys and descriptions For the location of the keys and components on the LCD Expansion Module see Figure 8 on page 162 Figure 8 LCD Expansion Module 12 key self labeling ...

Page 163: ...ure keys The keys on the Expansion Modules are programmable with LCD labels The system administrator programs these keys as either memory line or intercom keys A steadily lit icon beside a programmable line key indicates that the line is active A flashing icon indicates the line is on hold or that the feature is being programmed A steadily lit icon beside a feature key indicates that the feature i...

Page 164: ...IP Phone 1200 LCD Expansion Module 164 ...

Page 165: ...slogServer0 syslogServer FALSE 30 FALSE 86400 groupPagingPrefix groupPagingPrefix0 groupPagingPrefix TRUE conferenceServerAddress conferenceServerAddress0 conferenceServerAddress mohServer mohServer0 mohServer 15 FALSE application dtmf relay handsfree FALSE FALSE FALSE none natAddress natAddress0 natAddress 32782 TRUE none callParkExtension callParkExtension0 callParkExtension callRtrvPrefix callR...

Page 166: ...refixValue0 intercomPrefixValue alertInfoSecret alertInfoSecret0 alertInfoSecret 15 proxyAddress proxyAddress0 proxyAddress proxyPort 5060 proxyPort FALSE proxyAddress1 proxyAddress10 proxyAddress1 proxy1Port 5060 proxy1Port autoconfig autoConfigAddress autoConfigAddress0 autoConfigAddress autoConfigHttpProxy autoConfigHttpProxy0 autoConfigHttpProxy autoConfigHttpPort 8080 autoConfigHttpPort autoC...

Page 167: ...ailServerAddress voiceMailServerAddress0 voiceMailServerAddress registrarAddress registrarAddress0 registrarAddress FALSE 3600 TRUE FALSE FALSE FALSE 20 callForwardAddress callForwardAddress0 callForwardAddress authname authname1 authname authPassword authPassword1 authPassword authId authId1 authId displayname displayname1 displayname FALSE FALSE mwiReqUri mwiReqUri1 mwiReqUri 1 accProxyAddress a...

Page 168: ...authPassword authId authId2 authId displayname displayname2 displayname FALSE FALSE mwiReqUri mwiReqUri2 mwiReqUri 1 accProxyAddress accProxyAddress2 accProxyAddress accProxyPort 5060 accProxyPort voiceMailServerAddress voiceMailServerAddress2 voiceMailServerAddress registrarAddress registrarAddress2 registrarAddress FALSE 3600 TRUE FALSE FALSE FALSE 20 callForwardAddress callForwardAddress2 callF...

Page 169: ...gistrarAddress registrarAddress3 registrarAddress FALSE 3600 TRUE FALSE FALSE FALSE 20 callForwardAddress callForwardAddress3 callForwardAddress authname authname4 authname authPassword authPassword4 authPassword authId authId4 authId displayname displayname4 displayname FALSE FALSE mwiReqUri mwiReqUri4 mwiReqUri 1 accProxyAddress accProxyAddress4 accProxyAddress accProxyPort 5060 accProxyPort voi...

Page 170: ... displayname FALSE FALSE mwiReqUri mwiReqUri5 mwiReqUri 1 accProxyAddress accProxyAddress5 accProxyAddress accProxyPort 5060 accProxyPort voiceMailServerAddress voiceMailServerAddress5 voiceMailServerAddress registrarAddress registrarAddress5 registrarAddress FALSE 3600 TRUE FALSE FALSE FALSE 20 callForwardAddress callForwardAddress5 callForwardAddress authname authname6 authname authPassword auth...

Page 171: ...SE FALSE FALSE 20 callForwardAddress callForwardAddress6 callForwardAddress authname authname7 authname authPassword authPassword7 authPassword authId authId0 authId displayname displayname7 displayname FALSE FALSE mwiReqUri mwiReqUri7 mwiReqUri 1 accProxyAddress accProxyAddress7 accProxyAddress accProxyPort 5060 accProxyPort voiceMailServerAddress voiceMailServerAddress7 voiceMailServerAddress re...

Page 172: ...ProxyAddress accProxyAddress8 accProxyAddress accProxyPort 5060 accProxyPort voiceMailServerAddress voiceMailServerAddress8 voiceMailServerAddress registrarAddress registrarAddress8 registrarAddress FALSE 3600 TRUE FALSE FALSE FALSE 20 callForwardAddress callForwardAddress8 callForwardAddress authname authname9 authname authPassword authPassword9 authPassword authId authId9 authId displayname disp...

Page 173: ... accProxyAddress accProxyPort 5060 accProxyPort voiceMailServerAddress voiceMailServerAddress9 voiceMailServerAddress registrarAddress registrarAddress9 registrarAddress FALSE 3600 TRUE FALSE FALSE FALSE 20 callForwardAddress callForwardAddress9 callForwardAddress ...

Page 174: ...Sample configuration file 174 ...

Page 175: ...000BaseT GigE installations and is designated Cat 5e Cat5e cable normally has four pairs of copper wire Category 6 Cat6 Cable and associated connecting hardware capable of transmitting at speeds up to 200 MHz Designed specifically to support 1000BaseT GigE it is also compatible with 10BaseT 100BaseT4 and 100BaseTX installations The cable normally has four pairs of copper wire Communication Server ...

Page 176: ... active session Feature Status Lamp indicator An LCD or an LED that indicates a data message contact or feature status by a flash wink steady on or off Fixed key The hard labeled keys on your IP Phone Flexible Feature Codes FFCs Specialized codes entered using the dialpad that enable features for example Ring Again Goodbye key A fixed key used to end an active call Idle The phone is in idle mode w...

Page 177: ...st use the scroll keys to view the remaining text Interrupted dial tone A broken or pulsed dial tone that sounds when you access some features on your IP Phone IM Instant Message IP Internet Protocol LCD Liquid Crystal Display LED Light Emitting Diode A semiconductor used as a visual indicator Message Inbox A fixed key on your IP Phone 1140E that connects to your voice messaging system when the ke...

Page 178: ...pecial tone two beeps followed by dial tone that sounds when you use the Radio Paging feature Primary Line The first line to be registered by the user is the primary line that is assigned to the Line key at the bottom right of your phone s LCD Power Over Ethernet Provides power over the network cable that is also used for data communications Registrar See SIP registrar Ringback ring tone A sound i...

Page 179: ...ple net In fact a URI may contain what at least appears to be a telephone number e g sip 14085550100 172 16 0 222 Special Prefix code SPRE Special codes entered using the dialpad followed by a two digit access code that enable features for example Call Forward All Calls requires entry of SPRE code 74 Soft keys A set of keys programmed by your system administrator These four keys directly below the...

Page 180: ...atus Message is present Examples of Status Messages include Message Waiting All Lines Forwarded to 6453 Do Not Disturb On Ring Again active and Ringer is OFF System or Switch Your office communication system Switchhook A button on which the handset presses down disconnecting your call when you replace the handset The handset when lifted releases the switchhook and you either answer a call or you r...

Page 181: ... where voice and control signals are transmitted over an IP or Internet Protocol packet switched network This makes more efficient use of network resources and allows more sophisticated features than traditional telephone technology where audio is transmitted over a circuit switched network ...

Page 182: ...Terms you should know 182 ...

Page 183: ... your IP Phone 69 Configuring Call log options 51 Configuring Live Dialpad 63 Configuring New Call Indication 52 Configuring Preferred Name Match 53 Configuring the Area Codes 54 Configuring the Callers List log 51 Configuring the Local Tools Menu 76 Configuring the name display format 62 Context sensitive soft keys 26 Corporate Directory 97 Customizing the Personal Directory 71 D Date time displa...

Page 184: ... Local Area Network LAN 9 Local Diagnostics 80 Local Dialpad Tone 48 Logging off Virtual Office 85 Logging on to Virtual Office 82 M Maid Identification 135 Making a call 88 Managing calls during a call 110 Managing calls while away from your desk 119 Managing calls while busy at work 129 Managing calls while not on a call 107 Managing multiparty calls 124 Managing your Station Control Password 67...

Page 185: ...cial Prefix code SPRE 179 Station Control Password SCPW 180 Status Messages 180 Switchhook 180 Switching from handset mode to handsfree 96 Switching from handsfree to handset mode 96 Switching from handsfree to headset 97 System or Switch 180 T Telephone Options 31 Terminating a handsfree call 95 Tracing Calls 147 Transferring a Call 112 U User Interface 180 Using a headset 96 Using Attendant Reca...

Page 186: ...02 Using Speed Call 104 Using System Speed Call 105 Using the Callers List 89 Using the Corporate Directory 97 Using the Redial List 91 Using the soft keys 87 Using the telephone dialpad 87 Using Timed Reminder Recall 113 Using Virtual Office 81 Using Virtual Office on your office IP Phone 85 Using Virtual Office on your Remote IP Phone 84 V Viewing IP Phone information 49 Voice Call 142 Volume co...

Page 187: ......

Page 188: ...THOUT WARRANTY OR CONDITION OF ANY KIND EITHER EXPRESS OR IMPLIED The information and or products described in this document are subject to change without notice Nortel the Nortel logo the Globemark SL 1 Meridian 1 and Succession are trademarks of Nortel Networks All other trademarks are the property of their respective owners Publication Number NN43142 101 Document Release Standard 05 02 Date Jun...

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