Nortel i2021 Series User Manual Download

Page: 6 / 77

2021 ISDN Teleset

TABLE OF CONTENTS

View ............................................................................................60

Protecting Keys from Being Overwritten .........................................61

Disabling the Automatic Download .................................................62

Protecting Specific Keys from an Automatic Download....................62

Key Clicks ....................................................................................63

Disable Logging............................................................................63

Testing.........................................................................................63

MAINTAINING THE TELESET..........................................................65

Checking the FW Version ..............................................................65

Loading FW ..................................................................................65

Troubleshooting Problems.............................................................65

GLOSSARY .....................................................................................67

INDEX...............................................................................................II

TABLE OF FIGURES

. 1: T

OUCHTONE

EYPAD

................................................................... 3

. 2: L

INE AND

OWER

ACKS

.............................................................. 5

. 3: NT1 L

EADS

................................................................................ 6

. 4: P

OWERING A

ELESET

(S/T)

WITH AN

XTERNAL

OWER

UPPLY

....... 6

. 5: T

ERMINATING

ESISTOR

ANGE

.................................................... 7

. 6: T

ERMINATING

ESISTOR

ETTINGS FOR

ARTHEST

ELESET

............. 8

. 7: T

ERMINATING

ESISTOR

ETTINGS FOR

QUAL

ISTANCE

ELESETS

.. 8

. 8: C

ALLING

ARTY

UMBER

.............................................................44

. 9: C

ALLING

ARTY

AME

.................................................................45

Summary of Contents for i2021 Series

Page 1: ...i2021 ISDN Telelset i2021 Series ISDN Teleset User s Guide i2021 Comcodes Black 300411246 Misty Cream 300131661 7 22 02 004 LUC I0001 B...

Page 2: ......

Page 3: ...vance to give you an opportunity to maintain uninterrupted telephone service If you experience trouble with this telephone equipment please contact your telephone equipment distributor for repairs The...

Page 4: ...electrical shock never push objects of any kind through slots or openings in the product Do not disassemble this product Opening the product can expose hazardous voltage which may cause an electrical...

Page 5: ...THE i2021 AUTO INSTALL 13 Connecting the i2021 MANUAL INSTALL 16 Setting Up the Teleset 24 Password Selection 38 Changing the Language on Keycaps and Display 40 OPERATIONS 41 Voice Operation 41 Terms...

Page 6: ...cking the FW Version 65 Loading FW 65 Troubleshooting Problems 65 GLOSSARY 67 INDEX II TABLE OF FIGURES FIG 1 TOUCHTONE KEYPAD 3 FIG 2 LINE AND POWER JACKS 5 FIG 3 NT1 LEADS 6 FIG 4 POWERING A TELESET...

Page 7: ...al NT1 Network Terminator Your local telephone equipment provider may furnish this device FEATURES The i2021 Teleset offers an extensive list of features They include the following n CROSS COMPATIBILI...

Page 8: ...TURE KEYS Such features as Hold Transfer Drop and Conference are supported on the Teleset n CALL STATUS LAMPS Each programmable hardkey contains a two state red green lamp to show the status of Call A...

Page 9: ...Forwarding Auto Callback and Call Pickup may be available through your service provider n MULTI LANGUAGE Replaceable keycaps along with display options allow the Teleset to support English French and...

Page 10: ...ox and packing material should a return be necessary ISDN Interfaces A little background information sometimes helps Your ISDN service comes to you over ordinary telephone line wiring That makes it le...

Page 11: ...S2 switch Your equipment provider should also be asked about using or disabling the Teleset terminating resistors TR SWITCH SETTINGS n POWER SWITCH The PS1 PS2 power switch is located on the bottom of...

Page 12: ...n external 48 volt DC power supply Contact your service provider or system administrator if an external power supply is required Connect as follows Figure 4 and set the PS1 PS2 switch to PS2 Fig 4 Pow...

Page 13: ...set Terminating Resistors account for many of the problems with ISDN service The short version of this explanation is that both ends of a bus or circuit must be terminated Your choices of terminating...

Page 14: ...he NT1 Fig 7 Terminating Resistor Settings for Equal Distance Telesets Line Configuration To ensure the proper operation of your Teleset several operating parameters must be met This information can b...

Page 15: ...n one Call Appearance of a Directory Number Check with the system administrator or service provider for information and multiple Directory Numbers With National 2 and 3 ISDN many of the required setti...

Page 16: ...i2021 ISDN Teleset 10 Installing the Logo Plate...

Page 17: ...i2021 ISDN Teleset 11 Assembling the i2021...

Page 18: ...eys because their function changes according to the menu In one menu a key may set the time while in another menu the same key is used to choose a feature This will become clearer as you begin using t...

Page 19: ...d to the S T jack on your NT1 or ISDN telephone wall jack 5 Remove the protective film on the display 6 Label and install the designation card AUTO INSTALL The i2021 is equipped with an Auto Install f...

Page 20: ...e 2 nd ring Option Select Continuous Partial or No Ring n Set Primary Call Appearances n Set Priority Call Appearances n Set Terminate Only Call Appearance n Set an Intercom Key n Set Speed Dial Keys...

Page 21: ...vailable on the line in the following format If the SPID displayed is not the correct SPID for your application press the Next key Pressing the Detail softkey will display the SPID the Primary Directo...

Page 22: ...Resistor TR switch is set correctly See page 6 for further information on setting the TR switch 4 Connect one end of the eight pin mounting cord to the ISDN Line In jack on the bottom of the Teleset C...

Page 23: ...the SPID Pressing Change will not erase the displayed SPID until the new SPID is entered from the keypad Press Clear if you want to erase the entire existing SPID Press Bkspc to erase SPID digits one...

Page 24: ...be entered These setup characteristics include conference drop transfer and Call Appearances You must enter these parameters manually if the download fails Press MENU to return to the idle power up sc...

Page 25: ...with your system administrator to see how your Teleset is provisioned at the switch You will have at least one Directory Number DN and at least one or more Call Appearances CA Both the Directory Numbe...

Page 26: ...vice of Speech and the third will have a Bearer Service of Audio To enter the first DN press Change and enter the first DN Enter the DN in a seven digit format no area code After the DN has been enter...

Page 27: ...ctions press Save The display will now allow you to move to the second DN Press the Next softkey All of the Call Appearance keys will be unlit The display will now show The second DN has four Call App...

Page 28: ...ey to save the entries Press MENU to exit MANUALLY PROGRAMMING FEATURE KEYS Most ISDN Teleset installations will have a number of switch features Common features are Conference Drop Transfer Call Pick...

Page 29: ...he features on the display 3 The following features PkUp Call Pickup FwdOn Call Forwarding Confr Conference Transfer Drop and MsgWait Message Waiting are enabled as you scroll though them If the switc...

Page 30: ...splay to a lower position by pressing down on the top of the display case not the display window SETTING THE CONTRAST The display contrast is adjusted by pressing MENU then MORE The following display...

Page 31: ...hen the dynamic backlighting feature is enabled the display is backlit whenever the handset is off hook or the Teleset is ringing In the dynamic setting the display is backlit for a period of 30 secon...

Page 32: ...time and date The graphic flowchart may be useful in setting the time Set the time as follows 1 Press the MENU hardkey 2 Pressing Clock returns the next screen The digit set is two characters long ho...

Page 33: ...le 4 Enter the clock digits and press Save Pressing Save returns the following screen RINGING PATTERNS Your Teleset has up to ten different ringing patterns to signal incoming calls Set the pattern as...

Page 34: ...n returns a screen prompting you to select a ringing pattern 0 9 As an example we press the digit 3 on the keypad We confirm 3 on the following screen and press Accept to enter your choice NOTE Before...

Page 35: ...you are already off hook on an active call The choices are Continuous Ring Partial Ring and No Ring With Continuous Ring the Teleset will sound the 2 nd Ring beep with every ring cycle With Partial Ri...

Page 36: ...ger receives an incoming call If the manager and secretary both have each other s telephone number appearing on their phone the oldest call will be answered first This is no problem if the secretary a...

Page 37: ...R or Confr key is pressed A word of caution is appropriate here The next available Call Appearance may be someone else s Shared Primary Call Appearance To avoid this problem press MENU MORE MORE Confi...

Page 38: ...he Key chosen is available as an Intercom Call Appearance it will light green The Intercom is available as either an Automatic Answer or as a Manual Answer Intercom With Automatic Answer the Intercom...

Page 39: ...individual hardkeys Programmable hardkeys may only be assigned to a single function feature If a hardkey is already assigned it cannot also be used for a Speed Dial key This activity should be coordi...

Page 40: ...eds the 21 digits displayed the display scrolls to the left and show the last 21 digits entered The first of the digits will be scrolled off of the display NOTE If you select an unlit key that is not...

Page 41: ...the complete number Pressing the LEFT side of the VOL key will cause the display to shift to the FRONT or left most digit of the telephone number Pressing the RIGHT side of the VOL key will cause the...

Page 42: ...flowchart for a graphic representation of the programming sequence You can set an alarm to sound at a specific time or at the same time every day A maximum of ten alarms may be set NOTE If the teleph...

Page 43: ...i2021 ISDN Teleset 37 1 Press MENU Alarm 2 Press Change 3 Enter the date you want the alarm to sound or press Daily then press Save...

Page 44: ...and NEVER share it The flowchart can show you a graphic view of programming THERE ARE THREE LEVELS OF PASSWORD PROTECTION 1 LEVEL 1 No password protection default All menus are available to anyone wi...

Page 45: ...Write it down You are prompted to confirm the password 6 To begin Level 2 protection press the MENU key now 7 To begin Level 3 protection press the LockAll softkey Level 3 protects the Teleset s enti...

Page 46: ...SOUR MUTE HOLD ATTENT ESPERA REDIAL RECOMP VOL LL CHANGING THE KEYCAPS Using a small screwdriver or similar flat blade unsharpened carefully pry up the existing keycap by the indentation on the side R...

Page 47: ...indicators hardkeys are described in the following table LED State Meaning Off Idle State Red Flashing Slow Incoming Call Red Flashing Fast Call on Hold Local Green Flashing Fast Call on Hold Shared G...

Page 48: ...until changed again n HOLD The HOLD key lets you answer or place a second call without losing the original connection This is not the key used when transferring or making conference calls other keys...

Page 49: ...ialed 2 Press Cancel to abort the dialing process or use Bkspc to correct the dialed number one digit at a time 3 When you are sure that your dialed number is correct go Off Hook The number is dialed...

Page 50: ...ing or dial tone is requested The phone will not automatically select a Call Appearance DISPLAY INFORMATION Incoming calls will display Calling Line ID as a Calling Party Number or a Calling Party Nam...

Page 51: ...ress a Call Appearance key and complete the call 3 Return to the original call by pressing the flashing hardkey 4 Go On Hook after the call is complete Transfer Conference and Drop These very useful f...

Page 52: ...Appearance 3 Dial the number of the second party 4 Press the Join key to complete the conference This display is shown after the second call is ringing NOTE You may announce the transferred call befor...

Page 53: ...the phone adds dial tone from another Call Appearance Ignore the dial tone 5 Press the first outgoing Call Appearance and the dial tone stops 6 Press the Join key and the conference is completed CONFE...

Page 54: ...ect the current call and cause the i2021 to revert back to dial tone n When on an active conference call and the controller of the conference pressing the Drop key will disconnect the last party added...

Page 55: ...placed in the Directory n A name may be up to 20 characters in length n A Directory Number DN can be 32 digits long n The directory capacity is 100 entries stored in alphabetical order n Search hint I...

Page 56: ...wing screen If the directory is empty the next screen appears At this point the user may either press Next or Prev to scroll through the entries or press Add to enter a name from the keypad When the k...

Page 57: ...this case D Use the same method to enter subsequent letters then press Find The directory will be empty until you add names to it To return to the previous screen where Directory was chosen press the...

Page 58: ...directions From the startup screen press the CalLog or NewLog softkey Choose Unans to view the unanswered calls Answer to view calls that were answered or Outgoing to view calls that were originated...

Page 59: ...through the entries Pressing the Time key will display the date and time the call was logged The Edit softkey allows modifying the telephone number for dialing To delete a logged call press Clear DIAL...

Page 60: ...it of the telephone number and then wrap back to the front of the number Use the Del key to delete digits Press the Dial softkey to dial the number The i2021 will automatically go off hook and dial th...

Page 61: ...he Directory you have an opportunity to edit the name n Use the key to enter an asterisk or a hyphen n Use the key to enter a pound sign or apostrophe n Use the 0 key to enter a space n Use the DN sof...

Page 62: ...e the DN must be edited For convenience 4 digit 5 digit and 7 digit dialing options are provided Use the edit key to effect the changes DSS BLF OPERATION After you answer the incoming call press the T...

Page 63: ...softkey to scroll through the list of features When the feature softkey to be removed is displayed press Clear In the following display FwdOn Call Forward was cleared NOTE The SetKey feature list is l...

Page 64: ...softkey on the i2021 Teleset Key Mapping will allow Feature Key 57 to be mapped to a hardkey on the i2021 This may be useful since the Teleset would now light the hardkey s adjacent LED when Call Forw...

Page 65: ...ry the serving switch as to what features or Call Appearances are assigned to a particular key on the Teleset NOTE Only feature keys can be mapped to a different key Call Appearances cannot be remappe...

Page 66: ...wed by a sign on the keypad The switch then displays the Call Appearance or feature assigned to key 60 INSPECT OR VIEW The i2021 Teleset has a local inspect feature built into the Teleset The local in...

Page 67: ...hem This is helpful when checking Multiple Call Appearances or labeling the Teleset Protecting Keys from Being Overwritten Once the Teleset has been completely programmed it is possible for the servin...

Page 68: ...To prevent the switch from changing any keys on a key by key basis press MENU and then dial 99 on the touchtone keypad Press SelKey The display prompts you to Select Keys to Protect Select the Program...

Page 69: ...l logging DISABLE CALL LOGS ON SHARED CALL APPEARANCE Call Logs can be disabled on Shared Call Appearances by changing the Shared Call Appearances from Prime Call Appearances to General Call Appearanc...

Page 70: ...ce has error has occurred in self test If the error code displayed is 1C it would mean a Flash RTC and an S Interface error has occurred in self test CODE ERROR TYPE MEANING 01 RAM Error Failure in RA...

Page 71: ...is restored To stop the flash press MENU Clock Save The clock maintains the correct time even though power has been lost NO DISPLAY n Contrast control is improperly adjusted n The Teleset has no powe...

Page 72: ...Only General Call Appearances can be changed 1 Go to PrimCA and set the desired Call Appearances to General Call Appearances 2 Set the new CA Type CAN T SET CALL APPEARANCES BACK TO PRIMCA n The Call...

Page 73: ...vice offered by the local telephone company CENTREX offers many Electronic Key Telephone features to enhance the operation of the i2021 Directory Number DN Also known as a telephone number Electronic...

Page 74: ...face Shared Call Appearance SCA A Call Appearance that appears on more than one ISDN telephone Similar to an extension phone in an analog telephone application Service Profile IDentifier SPID A code p...

Page 75: ...l Timer 3 Calls Answering Incoming 43 Placing Off Hook 43 On Hook 43 clock 65 Clock 2 Conference 23 31 45 47 Configurations Line 8 Connections Line Power 5 Contrast 24 Cross Compatability 1 D Date Tim...

Page 76: ...ey 1 44 No 44 Ringing Line 43 Liquid Crystal Display LCD 25 Local Features 2 Logo Plate Installing 10 M Manual Install 16 Manual SPID 17 Manual Switch Settings 18 Memory Non Volatile 2 Menu 41 Message...

Page 77: ...l 33 34 SPID 8 15 Switch Settings 5 6 9 18 Switch Type 9 System Configurations 7 T Teleset 11 65 Terminating Resistors 6 TermOnly Call Appearance 31 Testing 63 Tilting Display 2 24 Time Date Setting 2...

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