Nortel Express Call Center, Installation Manual

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32 Symposium Express Call Center
Media Card Standard 2.0
4 Type **** to exit from the overlay.
5 Repeat this procedure for each voice services port that corresponds to the
ACD.
6 Load Overlay 43 by typing LD 43 .
7 Type EDD to execute a data dump to back up the data you entered.
DES d..d Designator (that is, VPS)
CUST 0–99 Customer Number
...
TGAR 0 Trunk Group Access Restriction
CLS FLXA The FLXA class of service is required for ports
16–24 if configured.
...
KEY 0 ACD xxxx 0
yyyy
Key 0 is defined as an ACD key specifying
queue ID (xxxx) and position ID (yyyy).
Note : The position ID must not be greater than
4 digits in length or less than 2 digits in length.
Position IDs outside of this range result in
channel logon failures.
KEY 1 SCR xxxx Single Call Ringing (DN) key
KEY 2 TRN Transfer key. Incoming Calls will be transferred
to a Default DN if contact is lost with
Symposium Express Call Center.
KEY 3 MSB Make Set Busy key. The voice services port
must be logged off the ACD Queue and must
not receive any calls while not controlled by
Symposium Express Call Center. Incoming
calls are diverted to the Night Service DN for
the ACD queue.
KEY 4–15 UNCONFIGURED
Prompt Response Description