Voice Services on Media Card Installation Guide
27
March 2005
Media Card
To determine the loadware version
1
Log on to the Media Card, and then run the command
swInfoGet
.
Result:
The
swInfoGet
command indicates the version. The following is an
example:
Media Card Hardware
SECC Voice Services Rev: MC01:08a
XA Version = MC Firmware Rls 6.5
DSP 0 Software Version:0.1
DSP 1 Software Version:0.1
DSP 2 Software Version:0.1
DSP 3 Software Version:0.1
value = 0 = 0x0
To upgrade the loadware
Use this procedure to upgrade the voice services application loadware if
commissioning the card for the first time. If you are not commissioning the card
for the first time, ensure that you make the changes in a scheduled maintenance
slot.
To upgrade the loadware, follow this procedure on the Symposium Express Call
Center server:
1
From the Windows Start menu, choose Programs
➝
MSDOS Prompt.
Result:
The MSDOS Prompt window appears.
2
Type
ftp
, and then press Enter.
3
Type
open
<aaa.bbb.ccc.ddd>
, and then press Enter.
<aaa.bbb.ccc.ddd>
is the IP address of the Media Card.
4
Type
vpsdseuser
, and then press Enter.
Result:
The
password>
prompt appears.
5
Type
welcome2vp
, and then press Enter.
6
Initiate a HyperTerminal session with the Media Card.
7
To check the current directory, at the
➝
prompt, type
pwd
, and then press
Enter.
Summary of Contents for Express Call Center
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