Nortel Express Call Center, Installation Manual

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Voice Services on Media Card Installation Guide 31
March 2005 Media Card
4 Type **** to exit from the overlay.
5 Log off the switch.
To configure voice services ports
Overlay 11 is used to configure voice services ports. You configure voice
services ports when you are commissioning the card for the first time.
Note: The number of Voice Services ports configured must exactly match the
number of keycoded Voice Services ports.
1 Log on to the switch.
2 Load Overlay 11 by typing LD 11 at the prompt.
3 Respond to the prompts as shown in the following table. If a prompt
appears that is not in the table, press Enter to accept the default value:
CUST 0 Customer number
AID YES Enables agent ID. This mode allows agents to
specify an agent ID when logging on to a set.
- IDLB 0001 Agent ID Lower Boundary. The lowest Agent ID
that can log on to the queue. Set to a low value
to allow more valid agent IDs.
- IDUB 9999 Agent ID Upper Boundary. The highest Agent
ID that can log on to the queue. Set to a high
value to allow more valid agent IDs.
LOG xxxx Login Maximum. The maximum number of
agents that can be logged on at any one time.
Prompt Response Description
REQ: NEW CHG Add or change.
TYPE: 2616 Ports must be configured as M2616.
TN l s c u Terminal Number
Prompt Response Description