Chapter 1: Introduction
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Call Waiting allows the attendant to send a call waiting to the desired extension
along with a text message to notify the recipient of details about the call. The
recipient can choose from three possible options;
o
Take the call
o
Send to Voice Mail
o
Join as a Conference
From anywhere you have LAN or Web access; you have access to your Norstar or
BCM phone system. If you are using a Nortel Networks BCM, add an IP telephone
and begin answering and directing calls remotely.
Owners and Managers of an organization may login from home or half way around the
world to monitor call activity along with viewing Console.NET call reports.
Summary of Contents for Business Communications Manager (BCM) & Norstar
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