Chapter 6: Reports
Page 45
Select Criteria (filter)
Customer Number
The Customer Number is based upon the number sent by the Telco in Caller ID. Enter
a specific telephone number or a partial match that you are looking for from an inbound
call. If a partial number is entered such as an area code, all numbers from that area
code will be displayed in the report based upon the Time & Date criteria selected
below.
Customer Name
The Customer Name is based upon the name sent by the Telco in Caller ID. Enter a
specific customer name or a partial match that you are looking for from an inbound call.
If a partial number is entered such as an area code, all numbers from that area code
will be displayed in the report based upon the Time & Date criteria selected below.
NOTE
:
•
The above name and number searches are based upon the information
being presented from your TELCO vendor. In most cases, call display
name & number are optional subscription services.
•
If no name and or numbers filters are entered, all calls will be displayed in
the report.
Summary By Extensions
The Summary By Extensions report will provide a report on all call activity by
extensions. By Default, all extensions will be reported for the current month unless a
specific extension has been entered. If you wish to report on more than one extension
but not all of them, you must create a group in Directory Number Configuration.
Summary of Contents for Business Communications Manager (BCM) & Norstar
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