Supervisor features
36
To display information on your ACD queue:
Figure 4 shows the ACD queue status.
Figure 4: Current status of ACD queue
The LCD indicator beside the
Display Queue
key gives you a visual
indication of the number of calls in the ACD queue. Table 2 lists the four
states for this LCD indicator.
Press the
Display Queue
key.
Information on your current ACD queue
appears on the display.
Table 2: States of LCD indicator (Part 1 of 2)
Indicator
Queue status
Description
Off
Light
There are few or no
calls waiting.
On
Normal
An acceptable
number of calls are
waiting.
DisplayQue
WAITING MAND LWAIT
TOFQ
12
9 0:20
0
Length of
time first call
has waited
Calls time
overflowed
into this queue
Calls waiting
Number of
manned
positions
Summary of Contents for 1140E
Page 1: ...Nortel Communication Server 1000 IP Phone 1140E Call Center User Guide Title page ...
Page 2: ......
Page 4: ...Revision history 4 ...
Page 44: ...Terms you should know 44 ...
Page 47: ......