Nortel 1140E, User Manual

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Agent and supervisor features
20
To log in:
1. Press the
InCalls
key.
2. Choose one of the following four login
options:
— For No Supervisor ID, No Priority,
dial your Agent ID # ACD DN 1 #
ACD DN 2 # ACD DN 3 # ACD DN 4
# ACD DN 5 # #.
— For Supervisor ID, No Priority, dial
your Agent ID # Supervisor ID #
ACD DN 1 # ACD DN 2 #
ACD DN 3 # ACD DN 4 #
ACD DN 5 # #.
— For No Supervisor ID, With Priority,
dial your Agent ID # ACD DN 1 #
Priority 1 # ACD DN 2 # Priority 2 #
ACD DN 3 # Priority 3 # ACD DN 4 #
Priority 4 # ACD DN 5 Priority 5 # #.
— For Supervisor ID, With Priority, dial
your Agent ID # Supervisor ID #
ACD DN 1 # Priority 1 # ACD DN 2 #
Priority # 2 ACD DN 3 # Priority 3 #
ACD DN 4 # Priority 4 #
ACD DN 5 # Priority 5 # #.
Note:
To choose the default Priority
value or Supervisor ID, enter
#
.
or
3. Choose one of the following:
— Press the
InCalls
key.
— Press the
NotReady
key to enter the
ACD queue.
2260
No Supervisor ID, No Priority
Supervisor ID, No Priority
No Supervisor ID, With Priority
Supervisor ID, With Priority
2260
NotReady