Nortel 1140E, User Manual

Page: 29 / 48

Agent features
29
To place a call to your supervisor:
To return to the ACD call:
To conference in your supervisor during a call in progress:
To transfer a call to your supervisor during a call in progress:
Press the
Supervisor
key.
Note:
Calls are automatically put on hold
when you use the
Supervisor
key.
Press the
InCalls
key.
1. Press the
Supervisor
key to talk
privately with your supervisor.
2. Press the
Supervisor
key again for a
conference call with you, your
supervisor, and the other caller.
1. Press the
Supervisor
key.
2. When your supervisor answers, press
the
Supervisor
key again.
3. Press the
Goodbye
key to terminate
your access to the call.
Supervisor
2260
Supervisor
Supervisor
Supervisor
Supervisor
(Goodbye)