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Freezing cannot be prevented when the power plug 

is unplugged. Do not remove the power plug from 

the wall outlet.

Freezing will be prevented regardless of whether 

the   button is ON or OFF.

•  In normal operation, freezing is prevented within 

the Water Heater automatically unless the 

outside temperature without wind is below -30°F 

(-35°C) when supplying combustion air from the 

outdoor (Direct Vent) or  -4°F (-20°C) when the 

Water Heater is installed outdoors.

•  For indoor installation, when supplying 

combustion air from the indoors, the room 

temperature must be greater than 32°F (0°C) to 

prevent freezing and the room inside must not 

have negative pressure.

•  The freeze prevention heaters will not prevent 

the plumbing external to the Water Heater from 

freezing. Protect this plumbing with insulation, 

heat tape or electric heaters, solenoids, or pipe 

covers. If there remains a freezing risk, contact 

the nearest Noritz agent.  

This method can protect not only the Water Heater, 

but also the water supply, water piping and mixing 

valves.

*  Outside temperature including wind chill factor less 

than  -30°F (-35°C) when supplying combustion air 

from the outdoor (Direct Vent) or  -4°F (-20°C) when 

the Water Heater is installed outdoors.

Take the measures below for extremely 

cold temperatures*.

Preventing Damage from Freezing

•  Damage can occur from frozen water within 

the appliance and pipes even in warm 

environments. Be sure to read below for 

appropriate measures.

•  Repairs for damage caused by freezing are not 

covered by the warranty.

NOTICE

Freezing is prevented within the device 

automatically by the freeze prevention 

heater.

NOTE

•  Remember to set mixing valves 

and fixtures to their original levels 

before using the Water Heater 

again to prevent scalding.

•  If there is still a risk that the Water 

Heater will freeze, drain the Water 

Heater as shown on the next page.

1.  Turn off the   button.

2.  Close the gas supply valve.

3.  Open a hot water fixture/faucet, and keep a 

small stream of hot water running. (0.1 gallon 

(400 mL)/minute or about 0.2 in. (4 mm) 

thick.)

 

•  If there is a mixing 

valve, set it to the 

highest level.

 

•  When linking 

multiple Water 

Heaters, discharge 

water equivalent to 

(0.1 gallon (400 mL)/

minute per Water Heater.)

4.  The flow may become unstable from time to 

time. Check the flow 30 minutes later.

 

•  In general, it is not advisable to run water 

through the Water Heater when it is 

OFF (See page 5), but in this case freeze 

prevention is more important.

0.2 in. (4 mm)

thick

Hot water fixture/faucet

NOTE

If the Water Heater or the piping is 

frozen, do not use the Water Heater 

or it may get damaged.

1.  Close the gas and water valves.

2.  Turn off the   button.

3.  Open the water supply valve from time to time 

to check whether water is running.

4.  When the water is flowing again, check for 

water leaks from the Water Heater and piping 

before using.

If water will not flow because it is frozen

Preventing Damage from Freezing

Preventing Damage from Freezing

Summary of Contents for EZ111

Page 1: ...or the Canadian Standard CAN CSA Z240 MH Mobile Homes Series M86 Noritz America reserves the right to discontinue or change at any time the designs and or specifications of its products without notice NORITZ America Corporation Owner s Guide CONDENSING TANKLESS GAS Water Heater Models EZ111DV GQ C3260WX FF US EZ98DV GQ C2860WX FF US Do not store or use gasoline or other flammable vapors and liquid...

Page 2: ... area near the Water Heater Keep flammable products 1 Far away from the Water Heater 2 In approved containers 3 Tightly closed 4 Out of children s reach Vapors 1 Cannot be seen 2 Vapors are heavier than air 3 Go a long way on the floor 4 Can be carried from other rooms to the main burner by air currents After the Water Heater has been out of use for a long time make sure that you fill the condensa...

Page 3: ...replace it Do not plug or remove the valve Failure to follow these instructions can result in fire or explosion and personal injury or death Check the temperature of the running hot water before entering the shower Check the temperature before stepping into the bathtub To prevent burns or scalding turn off the button and wait until the appliance cools before performing maintenance WARNING Do not p...

Page 4: ... or cause incomplete combustion damage to the electrical components or electric leakage Do not turn off the Water Heater while someone is bathing Do not cover the Water Heater and the exhaust vent terminal store trash or debris near it or in any way block the flow of fresh air to the appliance Do not touch the exhaust vent pipe and exhaust vent terminal during or immediately after operation of the...

Page 5: ...ts For single handle fixtures you d turn the handle to the left This appliance is configured for installations up to 2 000 ft above sea level without changes For installations above 2 000 ft above sea levels contact Noritz America for Instructions NOTICE Do not disassemble the Remote Controller Do not use chlorine based acidic alkaline detergents organic solvents such as benzine and thinner or Mel...

Page 6: ...ion 9 Using the Water Heater 9 Setting Hot Water Temperature 10 Customizable Settings 11 Limiting the Maximum Output Temperature 11 Muting the Remote Controller 11 Flow Meter Alarm 11 Preventing Damage from Freezing 12 Regular Maintenance 14 Troubleshooting 16 Follow up Service 19 Specifications 21 Warranty 22 Contents ...

Page 7: ...t gas and the resulting water is discharged from the condensate drain pipe approximately 2 gallons h 7 5 L h maximum It is not a water leak Do not plug or block the drain line as it must always be allowed to freely flow Note The condensate discharged is acidic with a pH level of approximately 2 3 A condensate neutralizer may be required by local code prior to disposal During combustion white steam...

Page 8: ...llation Manual 1 POWER Button Indicator For turning the Water Heater ON OFF 2 SETTINGS Button For setting the flow meter alarm and other settings 3 Buttons For setting the hot water temperature the flow meter alarm and other settings 4 PRIORITY Indicator When this indicator is displayed the hot water temperature can be set 5 BURNER ON Indicator When burning the indicator is displayed 6 Temperature...

Page 9: ...caution when using the Water Heater again after setting to 125 F 52 C or higher Always check the set temperature before use Do not allow anyone to change the water temperature while hot water is running DANGER Operation The POWER indicator is displayed The previously set hot water supply temperature is shown The setting temperature displayed may vary from the actual temperature at the fixture depe...

Page 10: ...rature is set e g 125 F Setting Hot Water Temperature NOTE Hot water temperatures shown are approximate and may differ from the actual temperature at the fixture depending on external factors such as the season and length of piping in the system When low temperatures are set for washing dishes etc if the incoming water temperature is already quite high it may be difficult to ensure the outgoing wa...

Page 11: ... to prevent overfilling Operation Check the current setting temperature The flow meter setting will be blinking The alarm will not sound if it is set for 990 gal 990 L The level can only be adjusted while the flow meter setting is blinking After 10 seconds the Remote Controller will again display the temperature The flow meter alarm cannot be muted The high temperature warning tone when setting th...

Page 12: ...pipes even in warm environments Be sure to read below for appropriate measures Repairs for damage caused by freezing are not covered by the warranty NOTICE Freezing is prevented within the device automatically by the freeze prevention heater NOTE Remember to set mixing valves and fixtures to their original levels before using the Water Heater again to prevent scalding If there is still a risk that...

Page 13: ... displayed 4 Press the button The display will change from oF to on 5 Close the water supply valve 6 Fully open all hot water fixtures faucets 7 Open all drain plugs and drain the water out of the Water Heater 8 When the water is completely drained reattach all drain plugs and close the hot water fixtures faucets e g 120 F Hot water fixture faucet 9 Close the gas valve and disconnect the electrica...

Page 14: ... During normal use of the Water Heater condensate will begin to discharge from the condensate drain pipe within 15 minutes of use However depending on the season and or installation site conditions it may take longer NOTE If water does not appear at the end of the drain line a qualified service technician must clean the condensate line Do not touch the power cord with wet hands WARNING Periodic In...

Page 15: ... acidic alkaline detergents organic solvents such as benzine and thinner or Melamin Sponge to clean the Remote Controller discoloration deformation scratches or cracks may occur The Remote Controller is water resistant but not water proof Keep it as dry as possible Water Drain Valve with Water Filter If the water drain valve with water filter is covered with debris the hot water may not run smooth...

Page 16: ...ess Sulfate 250 mg L or less Residual chlorine 4 mg L or less Source EPA National Secondary Drinking Water Regulations 40 CFR Part 143 3 Maximum limit suggested by Noritz Water Quality and Maintenance Initial Operation Troubleshooting The Water Heater does not attempt to ignite when water is running Check for reversed plumbing or crossed pipes Check the water filter See page 15 The Water Heater at...

Page 17: ... When hot water is demanded at other fixtures the amount available may be reduced The maximum flow available from EZ111DV GQ C3259WX FF US is 8 7 GPM 33 L min at a 45 F 25 C temperature rise The maximum flow available from EZ98DV GQ C2859WX FF US is 7 6 GPM 29 L min at a 45 F 25 C temperature rise Pressure fluctuations and other plumbing conditions can cause the temperature and pressure at a fixtu...

Page 18: ...questions Error Code 11 Cause Ignition failure Action Check whether the gas valve is open Press the button to turn the Water Heater off open a hot water fixture faucet and turn the Water Heater back on If the blinking number doesn t return the problem is solved Error Code 90 Cause When supplying combustion air from the indoors The air supply vent may be clogged Action Check air supply vent for blo...

Page 19: ...lled in a location where working on the Water Heater may be dangerous Contact a plumber If you move to a region that uses a different type of gas or if the local gas supply is converted replacement of the gas manifold and adjustment of the appliance will be necessary This work must be performed by either Noritz or a qualified service agency and will be charged for even during the warranty period T...

Page 20: ...s will be made to ensure safe and efficient operation 6 Once this is completed a final gas leak check will be performed to confirm that all parts have been securely installed NOTE Make sure that all parts are replaced and properly installed by a qualified service agency A Noritz Remote Controller and a digital gas manometer are required to complete the installation Do not proceed if this Water Hea...

Page 21: ...Prevention 114 W NG 75 W LP 64 W Freeze Prevention 114 W Maximum Current 4 Amps Materials Casing Front Cover Hot dipped zinc aluminum magnesium alloy coated steel w Polyester Coating Casing Zincified Steel Plate Polyester Coating Flue Collar PP Primary Heat Exchanger Stainless Steel Sheeting Stainless Steel Tubing Secondary Heat Exchanger Stainless Steel Sheeting Stainless Steel Tubing Safety Devi...

Page 22: ... is the one used for a commercial capacity Condition C above 8 10 years or 12 500 operational burn hours whichever occurs first 9 5 years or 6 500 operational burn hours whichever occurs first 10 A reasonable labor rate will be paid by Noritz to service repair professional on Noritz approved Warranty repairs subject to Noritz s schedule of approved labor allowances Warranty Period for Heat Exchang...

Page 23: ...RICA CORP 11160 Grace Avenue Fountain Valley CA 92708 Phone 714 433 2905 Fax 714 241 1514 4 What is Not Covered by this Warranty Please refer to the Installation Manual and Owner s Guide supplied with your new Noritz Product In addition this Warranty becomes null and void if any of the following are determined to be contributing factors to failure of the Product under this Warranty Product purchas...

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