19
We will need to know:
•
The Model
Check the rating plate (See page 4 for the
location of the label)
•
Date of purchase
See the warranty
•
Details of problem
Blinking error codes, etc., in much detail as
possible
•
Your name, address, and telephone number
•
Desired date of visit
Follow-up Service
First follow the instructions in the troubleshooting
section. (See pages 16-18)
If the error is not corrected, contact Noritz America
Technical Support at 1-866-766-7489.
The warranty registration information is shown on
page 22 of this owner’s guide. Be sure that installer
name, date of purchase and other necessary
information are filled in when registering your
product.
Read the content carefully, and keep this owner’s
guide in a safe place.
For repairs after the warranty period, there will be
a charge on any service, and service will only be
performed if the unit is deemed repairable.
Noritz will stock repair and maintenance parts for
this unit for the time period from the date of the
original installation as follows: twelve (12) years for
the Heat Exchanger and ten (10) years for remaining
parts.
If you want to reinstall the appliance at a different
location, confirm that the gas and power supply
indicated on the rating plate are available at the
new location. If you are not sure, consult the local
utility company.
Requesting Service
Warranty
Period of Time for Stocking Repair Parts
Reinstallation
NOTE
A request for service may be rejected
if the Water Heater is installed in a
location where working on the Water
Heater may be dangerous. Contact a
plumber.
• If you move to a region that uses a different type
of gas or if the local gas supply is converted,
replacement of the gas manifold and adjustment
of the appliance will be necessary.
• This work must be performed by either Noritz or
a qualified service agency and will be charged for
even during the warranty period. The qualified
installer will also be responsible for purchasing
the gas conversion kit directly from the
manufacturer.
• For more information, contact Noritz America
Technical Support at 1-866-766-7489.
Gas Conversion
* A qualified service agency is any individual, firm,
corporation, or company which either in person
or through a representative is engaged in and is
responsible for the connection, utilization, repair or
servicing of gas utilization equipment or accessories;
who is experienced in such work, familiar with all
precautions required, and has compiled with all of the
requirements of the authority having jurisdiction.
• The gas conversion kit shall be installed by
a qualified service agency* in accordance
with the manufacturer’s instructions and all
applicable codes and requirements of the
authority having jurisdiction.
• The information in the instructions must
be followed to minimize the risk of fire or
explosion or to prevent property damage,
personal injury, or death.
• The qualified service agency is responsible for
the proper installation of this kit.
• The installation is not proper and complete
until the operation of the converted appliance
is checked as specified in the manufacturer’s
instructions supplied with the kit.
WARNING
Follow-up Service
Summary of Contents for EZ111
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