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CONTENTS

PEN*KEY

6622 Pen Computer User’s Guide

SECTION 6

Troubleshooting

6-1

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The power lamp does not light

6-2

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The display is blank.

6-2

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The system will not start up.

6-2

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The correct date and time are not displayed.

6-2

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Data cannot be written to or read from a floppy disk.

6-3

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Data cannot be written to or read from the hard disk.

6-4

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An expansion device or peripheral device does not function.

6-4

. . . .

Output cannot be directed to the printer.

6-4

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The device connected to the RS 232C connector does not work.

6-5

Infrared communications do not work.

6-5

. . . . . . . . . . . . . . . . . . . . . .

PC Cards Do Not Function (in MS DOS Mode)

6-5

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FIGURES

Figure 1-1 The PEN*KEY 6622 Pen Computer

1-3

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Figure 1-2 Top Cover

1-5

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Figure 1-3 Locking the Top Cover

1-6

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Figure 1-4 Top Cover Stand

1-7

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Figure 1-5 Top Cover Release Lever

1-8

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Figure 1-6 Removing the Top Cover

1-9

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Figure 1-7 Front View

1-10

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Figure 1-8 Pen Removal

1-12

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Figure 1-9 Side View

1-13

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Figure 1-10 Rear View

1-14

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Figure 1-11 Bottom View

1-15

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Figure 1-12 Reset Switch

1-16

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Figure 1-13 AC Adapter/Recharger

1-17

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Figure 2-1 AC Adaptor/Recharger

2-3

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Figure 2-2 Pen Operation

2-4

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Figure 4-1 Battery Pack Capacity Check

4-2

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Figure 4-2 Inserting the Battery

4-3

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Figure 4-3 Charging Batteries in the Pen Computer

4-4

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Figure 4-4 Charging Battery Packs

4-5

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Figure 4-5 Inserting the Battery

4-6

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Figure 4-6 Battery Pack Capacity

4-7

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Figure 4-7 Inserting the PC Card

4-12

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Figure 4-8 Card Eject Button

4-13

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Summary of Contents for PEN*KEY 6622

Page 1: ...PEN KEYR 6622 Pen Computer USER S GUIDE NPN 961 028 094 Edition 1 0 March 1997 ...

Page 2: ... errors some may occur When reporting a specific problem please describe it briefly and include the book title and part number as well as the paragraph or figure number and the page number Send your comments to Publications Department Norand Corporation 550 Second Street SE Cedar Rapids Iowa 52401 Telephone 319 369 3100 Faxsimile 319 369 3453 Ò Registered trademark Marca Registrada by Norand Corpo...

Page 3: ...ined by turning our equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the radio or television receiving antenna Increase the separation between the computer equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the radio or television receiver is connected Cons...

Page 4: ... lignes ou systèmes téléphoniques Pour votre sécurité personnelle et pour protéger l équipement de tout dommage électrique ou physique potentiel NE PAS brancher un ordinateur tablette électronique ou ses périphériques aux lignes téléphoniques ou équipements avant que les avertissements suivants aient été lus compris et observés Ne jamais installer de câblage téléphonique pendant un orage électriqu...

Page 5: ...t replacée de manière incorrecte Elle ne doit être remplacée que par une batterie identique ou similaire WARNING Les batteries au lithium peuvent exploser ou prendre feu si elles sont trop chargées à cause d une mauvaise installation de la station d accueil ...

Page 6: ......

Page 7: ...on 5 Connecting Peripheral Equipment 1 2 Section 6 Troubleshooting 1 2 Overview 1 3 The PEN KEYR 6622 Pen Computer 1 3 Computer Description 1 5 Opening the Top Cover 1 5 Lock 1 6 Removing the Top Cover 1 8 Top Cover Release Lever 1 8 Front View 1 10 Power Button 1 10 Power Lamp 1 11 Battery Lamp 1 11 Speaker 1 11 Touch Pen 1 12 Side View 1 13 Rear View 1 14 Infrared Communications Port 1 14 Right ...

Page 8: ... 1 General Information 3 1 Software Included with the 6622 Pen Computer 3 1 Windows 95 3 1 MS DOS Screen 3 1 MS DOS Prompt 3 2 MS DOS Mode 3 2 Windows 95 Help 3 2 Help With Operating Procedures 3 2 Contents 3 3 Keyword 3 3 Help Regarding Items on the Screen 3 4 Changing the Screen Background 3 4 Setup Utility 3 5 Pen Key Tool 3 6 Adjusting the Backlight and Checking Capacity 3 7 Suspend Execution ...

Page 9: ...onfirming the Remaining Battery Pack Capacity 4 7 Insufficient Remaining Battery Pack Capacity 4 9 Charging and Operating Times 4 10 PC Cards 4 11 Fax modem Card 4 11 Network Interface Card 4 11 SCSI Interface Card 4 11 ATA Device 4 11 SRAM Memory Card 4 11 Flash Memory Card 4 11 Inserting a PC Card 4 12 Removing a PC Card 4 13 SECTION 5 Connecting Peripheral Equipment 5 1 Notes on Handling the Eq...

Page 10: ...Figure 1 1 The PEN KEY 6622 Pen Computer 1 3 Figure 1 2 Top Cover 1 5 Figure 1 3 Locking the Top Cover 1 6 Figure 1 4 Top Cover Stand 1 7 Figure 1 5 Top Cover Release Lever 1 8 Figure 1 6 Removing the Top Cover 1 9 Figure 1 7 Front View 1 10 Figure 1 8 Pen Removal 1 12 Figure 1 9 Side View 1 13 Figure 1 10 Rear View 1 14 Figure 1 11 Bottom View 1 15 Figure 1 12 Reset Switch 1 16 Figure 1 13 AC Ada...

Page 11: ...ntroduction About this Manual This manual is divided into six sections Section 1 Overview Section 2 Using the Pen Computer for the First Time Section 3 Software Section 4 Operating the Pen Computer Section 5 Connecting Peripheral Equipment Section 6 Troubleshooting ...

Page 12: ...section describes how to use the setup utility and also provides an overview of the software included with the pen computer and an explanation of the power management functions etc Section 4 Operating the Pen Computer This section explains the operation of the power supply the hard disk drive the display system the PC card slots and other functions Section 5 Connecting Peripheral Equip ment This s...

Page 13: ... features Windows 95 operating system and supports a variety of com mercial software development environments Sophisticated power management functions that conserve bat tery power by automatically blocking the supply of power and clock signals to peripheral devices and system components that are not currently in use Serial and parallel devices a floppy disk drive support an exter nal keyboard and ...

Page 14: ...em compliant 16 bit audio system an audio input output jack and a monaural speak er 8 4 inch color TFT liquid crystal display with640 x 480 dots that can display up to 65 536 colors Numeric keypad input Accepts pen input thanks to its highly effective handwriting rec ognition capabilities Support for both the ASK system and the IrDA system for in frared communications ...

Page 15: ... Computer User s Guide 1 5 Computer Description Opening the Top Cover Perform the procedure described below to open the top cover 1 Slide open the lock located on the top cover of the pen comput er then open the cover Figure 1 2 Top Cover ...

Page 16: ...top cover is secured in place Figure 1 3 Locking the Top Cover Lock B CAUTION Do not block the air vents on the bottom of the pen computer with the top cover for an extended period of time Doing so could cause the internal temperature of the pen computer to rise resulting in damage to it When using the pen computer on a desk unfold the stand so that the unit is raised ...

Page 17: ... cover slide open the lock on the bottom of the pen computer and then reverse the process of opening the top cover The top cover can also be used as a base for the stand Unfold one of the stands on the bottom of the pen computer and then set it in one of the notches on the top cover The stands can be adjusted so that the pen computer stands at an angle of 10_ 20_ or 35_ Figure 1 4 Top Cover Stand ...

Page 18: ...erform the procedure described below to remove the top cover Figure 1 5 Top Cover Release Lever Top Cover Release Lever Slide the release lever in the direction indicated by the arrow then release the top cover To re attach the top cover simply reverse the process by which you removed it ...

Page 19: ...iew PEN KEYR 6622 Pen Computer User s Guide 1 9 Figure 1 6 Removing the Top Cover B CAUTION When carrying the pen computer be careful not to let it bump into things Bumping the display in particular can damage the LCD ...

Page 20: ... suspend resume switch based on the setup settings Depending on the state that the pen computer is in the power button might not function In that case use the RESET switch on the bottom of the pen computer to turn off the power See page 1 15 for a de scription of the bottom of the pen computer If pressing the RESET switch also fails to turn off the power the pen computer is malfunction ...

Page 21: ...red or green Doing so will cause the program and data in memory to be lost Battery Lamp When this lamp is green it indicates that power is being supplied by the AC adapter recharger In addition if the battery pack is installed in the pen computer the battery pack is being charged too When this lamp is off it indicates that the pen computer is running off battery power When this lamp is red it indi...

Page 22: ...sh the pen all of the way in until it locks in place so that it will not fall out unexpectedly Figure 1 8 Pen Removal NOTE Clean the tip of the touch pen and the screen before using the touch pen on the screen If you use the touch pen on the screen while either is dirty the display could become scratched or the pen might not move smoothly on the display surface B CAUTION Use only the touch pen pro...

Page 23: ...SECTION 1 Overview PEN KEYR 6622 Pen Computer User s Guide 1 13 Side View Figure 1 9 Side View ...

Page 24: ...r computers and IR printers NOTE The Pen Key 6622 infrared communications capabilities cannot be used while the floppy disk drive is operating and vice versa NOTE If the infrared communications port is dirty wipe it with a dry soft cloth Communications errors may result if the port is used while it is dirty Right Mouse Button Holding down this button and then tapping the screen has the same functi...

Page 25: ...EN KEYR 6622 Pen Computer User s Guide 1 15 Bottom View Figure 1 11 Bottom View The air vents allow the pen computer to dissipate internal heat Do not block these vents with the top cover etc for an extended period of time ...

Page 26: ...r button and software reset do not work press this switch with the tip of the touch pen in to turn off the power Figure 1 12 Reset Switch NOTE If the RESET switch is pressed any data in memory is lost NOTE Be careful not to inadvertently press the reset switch when folding in the stand etc ...

Page 27: ...an AC power supply When this lamp is off the AC adapter recharger is not connected to an AC power supply If flashing an abnormality has occurred Unplug the AC adapter re charger wait at least 10 seconds and then plug it back in If this lamp still flashes a malfunction has occurred Disconnect the AC adapter recharger and the battery packs and then contact your dealer or a No rand service center ...

Page 28: ...is charging If one of the external battery pack lamps is flashing slowly the corresponding battery packs installed in the AC adapter recharger is waiting for charging If any of these lamps is flashing quickly at about a 0 3 second interval an abnormal ity has occurred Make sure that the battery packs are installed cor rectly and that there is no foreign matter on any of the battery termi nals Then...

Page 29: ...r s Guide 2 1 Section 2 Using the Pen Computer for the First Time This chapter provides essential information that you need to know before using the pen computer and also explains the necessary proce dures for using the pen computer ...

Page 30: ...e the included power cord or use a minimum 6 foot or 10 foot long maximum UL approved type SPT 2 2 18 AWG cord which is in conformity with NEC and rated plug 125V 10A and connector 125V 7A B CAUTION Always grasp the plug when plugging in or unplugging the power cord B CAUTION In order to prevent data from being damaged due to a power failure etc when using an AC power supply always have at least o...

Page 31: ...SECTION 2 Using the Pen Computer for the First Time PEN KEYR 6622 Pen Computer User s Guide 2 3 Figure 2 1 AC Adaptor Recharger ...

Page 32: ...t to clicking the left mouse button This operation is used to select menu items click but tons and select icons Making two consecutive taps is called double tapping A double tap is equivalent to double clicking the left mouse button This opera tion is used to start up programs etc Moving Items Resizing Windows To move an item touch the touch pen to the item and then slide the touch pen over the sc...

Page 33: ...executes its Power On Self Test POST This test checks the pen computer s memory system board and other devices before initiating normal operations 2 Windows 95 starts up 3 The first time Windows 95 starts up perform the Windows 95 setup process To set up Windows follow the instructions dis played on the screen An icon named Onscreen Keyboard is displayed on the setup screen If you double click thi...

Page 34: ... s Guide 4 Input your name company name and the product ID from the Certificate of Authenticity 5 Indicate your acceptance of the licensing terms for using Win dows 95 6 Make environment settings such as the printer date and time etc After completing the setup process restart your system ...

Page 35: ...rmatted and the following software is installed The folders on the hard disk are organized as shown below Windows Windows 95 system CIC handwriting recognition Windows 95 A computer s operating system is the basic software that controls the computer so that it can run application software The pen computer uses Microsoft s Windows 95 as its operating system Application soft ware must be compatible ...

Page 36: ... in the dialog box when Shut Down is selected from the Start menu Compared to the MS DOS prompt MS DOS mode offers better com patibility with MS DOS applications NOTE For details on the MS DOS prompt and MS DOS mode refer to the Windows 95 Help function Windows 95 Help The Help function is one of the main information resources for Win dows 95 There are two types of help help that explains specific...

Page 37: ...ter User s Guide 3 3 Contents Use this to find information from a list of topics grouped by area Keyword Use this to input the first few letters of the target word and to search for the desired information from an alphabetized list of keywords ...

Page 38: ...play in the background are included in the pen computer You can select whichever one suits your own taste 1 Under Settings on the Start menu tap Control Panel 2 Double tap Display 3 Specify a file from the Wallpaper list The names of wallpaper files created for this pen computer are listed below You can use Browse to specify one of these files Directory C Wallpaper File names sea bmp 1 6 million c...

Page 39: ...ined by the internal backup battery these settings are not lost even if the power is turned off or the system is reset When the system power is turned on the system reads the information stored in CMOS RAM and compares the information with that obtained through the environment check performed by the Power On Self Test POST If an error is detected an error message is displayed on the screen and ins...

Page 40: ...e backlight the battery sus pend execution key changes etc There are two methods for starting up this tool Tap on either the battery icon or the Pen Key tool icon in the Windows 95 taskbar if they are displayed When the system is running off of AC power Tap the Pen Key tool in the Program menu under the Start menu ...

Page 41: ...ges the brightness of the backlight when AC power is connected in the same way as the Auto setting in the BIOS setup If this checkbox is checked the backlight brightness can not be adjusted NOTE The remaining battery capacity is not displayed if the AC adapter re charger is connected NOTE For details on how to check the remaining capacity of a battery pack refer to Battery Packs on page 4 1 NOTE T...

Page 42: ...TION 3 Software 3 8 PEN KEYR 6622 Pen Computer User s Guide Suspend Execution 1 Tap the Suspend Execution tab 2 Tap the circle in front of Suspend 3 Tap Execute Suspend 4 The suspend operation is executed ...

Page 43: ... to F1 the 2 key could be changed to F2 etc 1 Tap the Key Change tab 2 Tap the button for the key that is to be changed 3 Confirm which pen computer key is to be changed 4 Tap the circle in front of the type function key alphanumeric key or other 5 Tap the key to be assigned 6 After confirming the key to be changed the type and the as signed key tap Execute To redo any of the selections tap STOP N...

Page 44: ...rsion of the Pen Key hardware Exiting the Pen Key Tool Tap either OK or Cancel at the bottom of the Pen Key tool screen CIC Handwriting Recognition The HandwriterR Recognition System software is preinstalled on the Pen Key 6622 and is used with software products enabled for hand writing recognition and verification The HRS is supported by Windows for Pen Computing or Windows 95 Pen Services ...

Page 45: ...ttery packs or AC adapter rechargers could result in fire or equipment damage NOTE Even when using an AC power supply you should always install at least one battery pack in the pen computer to prevent data loss due to a pow er failure Charging Battery Packs There are three ways to charge battery packs Install a battery pack in the AC adapter recharger Install a battery pack in the pen computer Ins...

Page 46: ...rging lamps flash slowly at about a 0 9 second interval to indicate that the battery packs in the AC adapter recharger are waiting to be charged Once the battery packs in the pen computer are fully charged the in ternal battery pack charging lamp turns off and the external battery pack charging lamps light orange indicating that the battery packs in the AC adapter recharger are now being charged B...

Page 47: ...et The power lamp lights green 2 Install a battery pack in the AC adapter recharger oriented as shown in the diagram 3 The external battery pack charging lamp lights orange 4 When charging is complete the charging lamp turns off Be cause the battery packs are still not fully charged after the lamps turn off allow charging to continue for at least an additional hour About 3 5 hours are required to ...

Page 48: ...ies in the Pen Computer 1 Plug the AC power cord of the AC adapter recharger into an AC power outlet The power lamp lights green 2 Connect the AC adapter recharger to the pen computer with a battery pack already installed in the pen computer 3 The internal battery pack charging lamp lights orange 4 When charging is complete the charging lamp turns off ...

Page 49: ...charger 4 The internal battery pack charging lamp lights orange and the external battery pack charging lamps start flashing slowly Once the internal battery packs in the pen computer is charged the internal battery pack charging lamp turns off The external bat tery pack in the AC adapter recharger is charged next 5 The external battery pack charging lamp lights orange When charging is complete the...

Page 50: ...t surface 3 Release the catch on the battery pack cover with your finger and open the cover 4 Insert the battery pack s facing in the direction indicated by the arrow 5 Close the battery pack cover Figure 4 5 Inserting the Battery B CAUTION If a battery pack is inserted incorrectly damage to the battery pack or a fire could result B CAUTION Always be sure to use the specified type of battery pack ...

Page 51: ...y pack capacity can be checked by the following method The battery icon on the taskbar shows a rough check of the re maining battery pack capacity The battery mark on the left indicates the remaining capacity of battery 1 and the battery mark on the right indicates the remaining capacity of battery 2 The remaining capacity of each is indicated by the following colors Light blue 100 to 75 Yellow 75...

Page 52: ...will be 100 Therefore if only one fully charged battery pack is installed the value indicated will be 50 If the AC adapter recharger is connected the remaining capacity of the battery packs is not displayed Double tapping on the battery setting panel icon displays the battery meter NOTE The remaining capacity that is displayed is based on the battery voltage some error in the reading might be pres...

Page 53: ...PC card slots the hard disk drive or the floppy disk drive are in use the battery packs may exhaust their re maining capacity faster than the system estimates If you continue to use the pen computer after the insufficient remaining battery pack ca pacity warning is issued the pen computer automatically executes a suspend to disk regardless of the setup setting and then shuts off the power The cont...

Page 54: ...harging time when there are two battery packs installed in the pen computer and two battery packs installed in the AC adapter re charger for a total of four battery packs the maximum is seven hours The operating time varies according to the power management set tings the application software being used etc B CAUTION The lithium ion batteries used in these battery packs suffer a clear deterioration...

Page 55: ...rotating or a solid state mass storage device Even when an ATA device is removed from the pen computer s PC card slot it does not require an external power supply in order to retain its internal data NOTE Because these cards require a comparatively large amount of current the AC adapter recharger should be used to supply power to the system when they are installed in the pen computer SRAM Memory C...

Page 56: ...in the bottom Type III cards These types of cards can only be installed in the bottom slot When one of these cards is installed the top slot cannot be used NOTE The first time that you use a particular PC memory card or ATA card it is necessary to format them 1 Open the PC card slot cover on the right side of the pen comput er 2 Insert the card into the slot pushing it in as far as it will go 3 Wh...

Page 57: ...art menu 2 Double tap PC Card PCMCIA 3 In the list tap the name of the PC card that you want to re move and then tap EXIT 4 If the message This device can be safely removed is dis played tap OK 5 Press the PC card slot eject button When the edge of the card pops out of the slot pull out the card and store it properly Figure 4 8 Card Eject Button ...

Page 58: ...SECTION 4 Operating the Pen Computer 4 14 PEN KEYR 6622 Pen Computer User s Guide ...

Page 59: ...ipment This chapter explains how to connect peripheral devices to the PEN KEYR 6622 pen computer Practically any peripheral devices that can be connected to a serial port a parallel port or a PS 2 port can be connected to the pen computer including a printer a keyboard and a mouse ...

Page 60: ... to touch the pins or con nectors of the expansion device Do not remove any antistatic material covering an expansion device until the last possible moment before installing the de vice When storing an expansion device cover it with the original anti static material or with other conductive protective material such as aluminum foil After removing a RAM board from its anti static bag place it on a ...

Page 61: ...ables always be sure to turn off the power for the pen computer first 1 Turn off the power for both the pen computer and the peripheral device 2 Open the connector cover on the rear of the pen terminal and confirm which connector you want to use 3 Connect the cable for the peripheral device to the pen terminal 4 Tighten the two screws on the cable connector 5 Turn on the power for both the pen com...

Page 62: ...nual provided with the serial device and make the neces sary operating environment settings so that the device will be recog nized Serial Port Setting The settings for the pen computer s serial port depend on the settings made by the Setup utility When connecting a serial mouse to the seri al port set COM Port to COM1 in the Advanced menu of the Set up utility ...

Page 63: ...t side of the pen terminal and confirm the connector or jack that you want to use 3 Connect the cable for the peripheral device to the pen computer connector or jack 4 Turn on the power for both the pen computer and the peripheral device Keyboard Mouse NOTE Do not connect a PS 2 device or disconnect a PS 2 device to the pen computer while the power is on Doing so will cause erratic operation Conne...

Page 64: ...SECTION 5 Connecting Peripheral Equipment 5 6 PEN KEYR 6622 Pen Computer User s Guide ...

Page 65: ... User s Guide 6 1 Section 6 Troubleshooting Sometimes a careful check will reveal that what you thought was a malfunction actually was not Before requesting repairs carefully con sult this section and try to resolve the problem ...

Page 66: ...he pen computer Check the brightness of the display If you try all of the above measures and the display is still blank turn off the pen computer wait 10 seconds and then turn the power back on The system will not start up Confirm that the floppy disk in the floppy disk drive if any con tains the operating system Confirm that the system files have not been deleted from the hard disk The correct da...

Page 67: ...rite to the floppy disk it is possible that the floppy disk is full Try using a different floppy disk Confirm that under the Main menu of the Setup utility Dis kette A is set to 1 44 3 1 2 and that under Integrated Periph erals in the Advanced menu Parallel Port is set to FDD Confirm that under the Security menu of the Setup utility Dis kette access is not set to Supervisor If using a double densi...

Page 68: ... is correct or not in the Setup util ity If the message is displayed when starting up from a hard disk drive insert a boot floppy disk start up the system and then check the status of the hard disk drive An expansion device or peripheral de vice does not function Confirm that the device is installed properly Refer to Section 5 Connecting Peripheral Equipment Confirm that the device driver required...

Page 69: ...th another computer IrDA1 0 or IrDA1 1 confirm that the infrared communications ports on the pen computer and the other device are directly facing each oth er that they are separated by only 5 to 30cm 2 to12 and that there are no obstructions between the two ports If communicating with a PDA personal digital assistant device confirm that there are batteries in the PDA and that it is set to persona...

Page 70: ...SECTION 6 Troubleshooting 6 6 PEN KEYR 6622 Pen Computer User s Guide ...

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