Nomadix Access Gateways, User Manual, Page: 309 / 330

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Appendix A: Technical Support
We have tried to ensure that you get the most up-to-date information available about the Access
Gateway, and we hope this User Guide has met all your operational and performance needs.
However, we understand that occasionally you may run into problems that require additional
technical support.
“Troubleshooting” on page 291 provides some basic troubleshooting information and
procedures that will help you to diagnose and solve your problem (if the problem is related to
the Access Gateway). Additionally, you should check with your network documentation to
verify that the network components are functioning correctly.
If you cannot resolve the problem with your documentation resources, try connecting to our
corporate Web site. We may have new information posted here that addresses your issues.
If you are still having problems, our friendly and experienced technical support team is always
ready to assist you.
Contact Information
You can contact us by Email, fax, telephone, or regular mail.
Telephone
++1.818.575.2590
E-mail
support@nomadix.com
Fax
++1.818.597.1502
Address
Nomadix, Inc.
30851 Agoura Rd, Suite 102
Agoura Hills, CA 91301
USA
Attn: Technical Support
When contacting technical support, please have your Access Gateway’s serial
number available. The serial number is located on the bottom panel of your
Access Gateway.