Nokia IP30 - Satellite Plus - Security Appliance, User Manual

Page: 128 / 164

5
Troubleshooting
128 IP30
The following suggestions will work only if the router is connected
to the WAN port of the IP30:
„
If the router has a “DMZ Computer” option, set it to the IP30
external IP address.
„
Set the router to direct all incoming connections to the external
IP address of IP30.
Keep in mind that if you use the IP30 behind another NAT device,
you may lose some of the advantages of the IP30, such as broad
application support and high performance.
I cannot open http://my.firewall page when the LAN address is
changed what should I do?
Renew the IP address of the computer using ipconfig
I cannot connect to the HTTPS server in the DMZ. What
should I do?
Ensure that HTTPS access to the Device is disabled.
I cannot establish HTTPS session to the device even when the
HTTPS access to the Device is permitted what should I do?
Ensure that the Browser supports 128 bit cipher strength.
I cannot send SMTP or POP3 traffic across the Box what
should I do?
Do ONE of the following. (The solutions are listed in order of
preference.):
„
If Anti Virus scanning is on, try turning it off.
„
If the anti virus is required then make sure that the CVP server
and SMTP server in the Server page of SMC are correctly
configured.
I cannot send HTTP traffic across the IP30. What do I do?
Do ONE of the following. (The solutions are listed in order of
preference.):
„
If Web Filtering scanning are on, try turning it off.