Nokia IP290 - Security Appliance, Installation Manual

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7
Troubleshooting
70 Nokia IP290 Security Platform Installation Guide
Problem Wrong terminal settings.
Solution Verify terminal settings: 8 data bits, 1 stop bit, no parity, 9600 bps.
Problem Terminal set for flow control.
Solution The IP290 appliance does not use flow control. The terminal should be set for no
flow control.
Problem Defective IP290 appliance or file system.
Solution Contact the Nokia customer support site listed in “Nokia Contact Information” on
page 3.
Login Prompt Appears, But Password Not Accepted
Problem Database is corrupt
Solution Return to default settings or contact the Nokia customer support site listed in “Nokia
Contact Information” on page 3.
Problem Entered wrong password.
Solution Obtain a valid password or set the password to a default value.
Note
You must have local serial access to your appliance console to perform this procedure. With
a keyboard and monitor directly connected to the appliance, the boot prompt does not
appear, and you cannot perform this procedure.
For information about how to reset the admin password to a default value or how to reset the
default database settings, see the
Nokia Network Voyager Reference Guide or CLI Reference
Guide for the version of IPSO you are using.
Do Not Receive a Login Prompt—Error Messages Appear
Problem
The IP290 appliance is defective, or the file system on the appliance is defective.
Solution Contact the Nokia customer support site listed in “Nokia Contact Information” on
page 3.