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This chapter describes some common problems you may encounter when using the
Newton Backup Utility. For problems related to your Newton PDA, see the
handbook that came with your Newton PDA. For the latest product and
troubleshooting information, see the Read Me file located in the NBU directory.
An error message appears when I try to install the Newton Backup Utility.
m
Make sure your computer meets the installation requirements. See “Installation
Requirements” in Chapter 1.
m
Make sure you have turned on your computer’s file-sharing and virtual memory
options. See the Appendix for more information about turning on these functions.
I can’t establish a connection from my Newton PDA.
m
Check your connection cables to make sure they’re connected properly. See
“Connecting a Newton PDA to Your Computer” in Chapter 1.
m
Make sure you’ve selected the correct type of connection on your computer. See
“Preparing Your Computer” in Chapter 1.
m
Make sure you’ve selected the correct type of connection on your Newton PDA.
See “Preparing Your Newton PDA” in Chapter 1.
I can’t choose menu commands or click buttons in the Newton Backup Utility window.
m
Most menu commands and buttons are dimmed in the Newton Backup Utility
until you establish a connection from your Newton PDA. See “Establishing a
Connection” in Chapter 1.
A backup file was created even though I didn’t click Backup.
m
When you connect a Newton PDA that uses a version of the Newton operating
system earlier than 2.0, your Newton PDA is backed up automatically. You don’t
need to click Backup.
5
Troubleshooting
