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Modem Web Interface

MDM2200

User Manual MDM2200 R3.2 v1.1

4.9 Diagnostics

You can create a Diagnostic Report by simply clicking the Show Report button.

The Diagnostic Report consists of the elements described in the following sections.

4.9.1 The Short Diagnostic Report

The short Diagnostic Report exists out of following information:

•

Terminal Identification

•

Terminal Status

•

Terminal Configuration

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Summary of Contents for MDM2200

Page 1: ...MDM2200 IP Satellite Modem User Manual MDM2200 R3 2 v1 1...

Page 2: ...Ethernet LED 11 4 4 2 Satellite LED 11 4 4 3 Software LED 11 4 4 4 Rebooting the Modem 12 4 5 Terminal Status 13 4 5 1 Introduction 13 4 5 2 Overview 14 4 5 2 1 Ethernet Overview 14 4 5 2 2 Satellite...

Page 3: ...Parameters 39 4 7 3 3 Edit Outdoor Unit Parameters 43 4 7 3 4 Add Outdoor Unit Parameters 44 4 7 4 Multicast 45 4 7 4 1 View the Multicast Configuration 45 4 7 4 2 The Multicast Parameters 45 4 7 4 3...

Page 4: ...rized by Newtec Cy N V All Rights Reserved No part of this document may be photocopied reproduced stored in a retrieval system or transmitted in any form or by any means whether electronic mechanical...

Page 5: ...ing symbols appear in this manual A caution message indicates a hazardous situation that if not avoided may result in minor or moderate injury It may also refer to a procedure or practice that if not...

Page 6: ...3 63 About this Manual MDM2200 User Manual MDM2200 R3 2 v1 1 2 2 Important Safety Precautions Please first read the safety precautions which can be found on the CD ROM provided with your modem...

Page 7: ...satellite signaling receiving 2 TX indicator LED Blue blinking traffic transmitting via the satellite link 3 Warning LED Yellow continuous when the terminal is not logged on to the satellite network 4...

Page 8: ...tion for the receive coax cable 4 Micro SD For future use not yet supported 5 Ethernet cable connector Connection for the LAN type RJ 45 Ethernet cable 6 Reset button Multi functional button Press onc...

Page 9: ...ser Manual MDM2200 R3 2 v1 1 3 3 Power Supply Universal input range nominal 100 240 Volt 50 60 Hz IEC60320 C14 socket CE approved Output 18V 2A ILB2110 ILB2120 ILB2121 or 24 V 2 5 A ILB2140 ILB2141 IL...

Page 10: ...computer s Ethernet ports Connect the power adapter provided in the box gently to the modem and a wall outlet The result should resemble like the figure below Check if your computer is set to DHCP Th...

Page 11: ...r modem starts up you are re directed to the Terminal Installation page If your modem has already been installed before you are re directed to the Status page of the terminal When the terminal is not...

Page 12: ...and the languages in which the GUI can be displayed B Status bar The status bar always shows the most important status LEDs This information will be specified in the body of the Status page C Menu str...

Page 13: ...terface Check and alter the Ethernet interface configuration Satellite Interface Check and alter the Satellite interface configuration Outdoor Unit Check and alter the Outdoor Unit configuration Multi...

Page 14: ...nnectivity no valid signal received Yellow A valid signal was received The terminal is busy logging in on the satellite network Green The system is operational and the user is logged in on the satelli...

Page 15: ...m See section Modem Back Panel on page 5 for similarities with the hardware button reboot Click the Reboot link at the right of the status bar to reboot the terminal The modem will reboot and return t...

Page 16: ...1 1 4 5 Terminal Status 4 5 1 Introduction The Status Page contains two parts as shown in the figure below Overview This part gives an overview of the modem demodulator and software state Interface St...

Page 17: ...Modem State Description Awaiting installer action The terminal is waiting for an action of the installer Satellite network lookup The terminal is looking for the satellite network Synchronizing The t...

Page 18: ...twork name as specified by the Network Operator 4 5 2 3 Software version The running software version is indicated by its version number 4 5 3 Interface Statistics Modem State Description Interfaces E...

Page 19: ...ted to the Terminal Installation page The installation procedure must be performed step by step and starts with selecting an outdoor unit see section Selecting the Outdoor Unit on page 17 If your mode...

Page 20: ...na and iLNB Select the outdoor unit type which will be connected to your modem and confirm Selecting an incorrect outdoor unit type may prevent the modem from logging onto the network The supported ou...

Page 21: ...l MDM2200 R3 2 v1 1 4 6 3 Selecting the Spot Beam The spot beams are predefined in factory If for some reason a new beam has to be added please contact your Service Provider Select the beam identifier...

Page 22: ...he modem Note The TX interfaces should not yet be connected If two pointing carriers have been preconfigured keep the pre selected carrier If pointing fails during the procedure you will need to repea...

Page 23: ...tenna points to the correct satellite and is receiving the strongest signal Some fine pointing might still be required to find the optimal position of the antenna highest tone within the high uninterr...

Page 24: ...is still switched off Switch on the Point Play tool by slowly turning the volume wheel until the green LED illuminates Put on the earphone and adjust the volume if necessary Ensure that the volume of...

Page 25: ...If the antenna is not yet optimally pointed the message Correct satellite not pointed optimally is displayed Continue the pointing procedure until optimal pointing is achieved In case of problems ref...

Page 26: ...ally You can proceed to the next step Validating the Installation If a newer software version is available download will start automatically Once the download is complete the new software is written t...

Page 27: ...s validation is required or not is determined by your Service Provider If validation is not required this step is skipped automatically The following screen appears Your modem is now installed Dependi...

Page 28: ...pting the Disclaimer As this validation procedure involves sensitive information such as geographical location of the terminal which is subject to legal restrictions a disclaimer is presented Please r...

Page 29: ...ss Option 2 Enter your location s latitude and longitude Option 1 Enter your Address Enter the address where the terminal is located At a minimum your city and country are required A list of one or mo...

Page 30: ...Modem Web Interface MDM2200 User Manual MDM2200 R3 2 v1 1 Click Confirm to accept and proceed If this is not your location refer to the Troubleshooting Guide available on the CD ROM provided with your...

Page 31: ...Option 2 Enter your Location Enter your location s latitude and longitude These values should be entered in degrees minutes and seconds notation or in decimal form using a dot as a separator Positive...

Page 32: ...4 6 6 3 Validation Once the location is confirmed the validation of the installation starts When the validation is successful the following screen is shown If the validation fails refer to the Trouble...

Page 33: ...erface MDM2200 User Manual MDM2200 R3 2 v1 1 4 7 Terminal Configuration 4 7 1 Ethernet Interface This section describes the interface between the computer and the modem 4 7 1 1 View the Ethernet Inter...

Page 34: ...rk the modem belongs to An MDM22X0 can belong to 4 different networks Gateway Address IPv4 IPv4 address used as gateway address for the connected CPEs Customer Premises Equipment within that network G...

Page 35: ...ation Every satellite interface setting consists of Initial Receive Carrier This is the initial receive carrier through which the modem will try to gain access to the network Pointing Carrier This car...

Page 36: ...isplayed the preferred initial receive carrier is marked green If two pointing carriers are enabled and displayed the default pointing carrier is marked green The pointing carrier that is used for poi...

Page 37: ...34 63 Modem Web Interface MDM2200 User Manual MDM2200 R3 2 v1 1...

Page 38: ...t West selection Satellite Latitude Variance Only applicable in case of automatic pointing Value which is typically used for inclined orbit satellites Check with your satellite operator to know this v...

Page 39: ...ansport Mode DVB S DVB S2 CCM DVB S2 ACM Time Slice Number Future use Frequency Initial receive frequency GHz Symbol Rate Initial receive symbol rate Mbaud Polarization Reflects the polarization of th...

Page 40: ...the Edit button is not present and the configuration settings are read only Edit the parameters to be changed At least the preferred initial receive carrier and default pointing carrier must be enable...

Page 41: ...ng the installation procedure see Terminal Installation on page 16 If multiple types are predefined then the user can select the ODU he is actually using via a dropdown list during the installation pr...

Page 42: ...of the ODU which was selected during installation are displayed by default If multiple outdoor unit types are defined you can use the dropdown box to select the ODU for which you want to display the...

Page 43: ...is 72 5 This means that when the elevation is 17 5 the reference plane is 17 5 72 5 90 which is vertical Reflector Type Used with Newtec Terminal Installation app We support the following 2 antenna ty...

Page 44: ...visible when using the 24 Vout power supply Polarization selection Only visible when using the 24 Vout power supply Low Band L O Local oscillator frequency in GHz used when the LNB is operating in lo...

Page 45: ...ncy used by the LNB when operating in high band Only applicable if Band selection is used in 22 kHz or Voltage settings If Band selection is not used then only set one RF Stop frequency as there is no...

Page 46: ...to edit the parameters on page 39 of an existing outdoor unit type Entering incorrect settings can prevent your modem from logging onto the network Only change outdoor unit settings when requested by...

Page 47: ...b by the Network Operator If an outdoor unit type in the modem has no matching entry in the hub the modem will possibly be prevented from logging onto the network Please contact your Service Provider...

Page 48: ...es if needed IGMP A protocol that lets you receive multicast sessions maximum 10 without entering specific IP addresses 4 7 4 1 View the Multicast Configuration 4 7 4 2 The Multicast Parameters The di...

Page 49: ...ck Save in the Web Interface Edit Multicast configuration to save the new settings In case an invalid multicast IP address is replacing a valid multicast IP address the last valid multicast IP address...

Page 50: ...n of the parameters in the Software menu Parameter Description Software version Currently Running Software Version The currently installed software version is displayed Alternate Software Version Only...

Page 51: ...ding satellite link initialization might take up to 10 minutes If the web interface doesn t refresh automatically navigate back to the Status page 4 8 2 Hardware Below are given the displayed paramete...

Page 52: ...gnostic Report by simply clicking the Show Report button The Diagnostic Report consists of the elements described in the following sections 4 9 1 The Short Diagnostic Report The short Diagnostic Repor...

Page 53: ...modem driver Terminal initial configuration Terminal operational configuration Running processes Ethernet link status Memory usage info Network configuration IP interface Addresses Multicast Addresses...

Page 54: ...d in the logfile The expert has the possibility to filter in terms of severity level buffer size and data type Filter the required logs by choosing level buffer size and data filter The possible sever...

Page 55: ...er Description Counter 1 Total RX bytes Counter 2 Total Rx packets Counter 3 Total RX errors Counter 4 Total RX packets dropped Counter 5 Total TX bytes Counter 6 Total TX packets Counter 7 Total TX e...

Page 56: ...Modem Web Interface MDM2200 User Manual MDM2200 R3 2 v1 1 4 9 4 Test To view the functioning status of the satellite terminal or to identify problems that may occur several tests can be run on the ter...

Page 57: ...t least one of the measured currents falls outside the expected range This indicates a problem in the receive and or transmit path If the hardware test has failed please always verify the installation...

Page 58: ...mber of TCP sessions is active a warning message is displayed In the example shown below the maximum number was set to 500 If the number of active TCP sessions exceeds the maximum number set by the Ne...

Page 59: ...over the satellite to the hub site The DNS traffic test resolves a URL via a name server at the hub site The HTTP get traffic test verifies the TCP acceleration and pre fetching The HTTP get traffic...

Page 60: ...nt to run Click on the START button to start the execution of the tests During and after test execution the state of the tests is shown on screen see table below until finally are results are availabl...

Page 61: ...Manual MDM2200 R3 2 v1 1 4 9 4 3 Export Test Results Click Export To Text File to export the on screen test results A web page with the test results in text format will be provided This page can now b...

Page 62: ...r Satellite DVB S2 Improved version of DVB S standard GHz GigaHertz GUI Graphical User Interface HTTP Hyper Text Transfer Protocol IGMP Internet Group Management Protocol iLNB Interactive Low Noise Bl...

Page 63: ...3 Appendix B Licenses MDM2200 User Manual MDM2200 R3 2 v1 1 6 Appendix B Licenses GNU software is used in this product You can download GNU Wget from the following location http www gnu org software w...

Page 64: ...horizontal In order to preserve the voltage convention for Receive polarization selection regardless of the Transmit polarization there is an internal polarization switch in the iLNB which is preset...

Page 65: ...n Switch MDM2200 User Manual MDM2200 R3 2 v1 1 Remove the sealing plug with a 5 mm Allen key Use a small screwdriver to move the position of the polarization switch Make sure to move the switch in the...

Page 66: ...Put the sealing plug back and tighten it enough to avoid moisture insertion Please note that the switch at the left of the sealing plug only serves as an indicator to reflect the position of the inte...

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