NewLine IB SERIES, User Manual

Page: 67 / 72

62
Symptom Possible Cause Solution
The covering area of the
nib does not meet the
requirement or the nib is
too small.
Change the nib or use a
pen with larger covering
area.
The infrared tube is
blocked. Check if infrared tubes
are blocked.
Strong light or infrared
interference exists.
Remove the interference
source or change the
using environment.
The handwriting
cannot be displayed.
The color of the pen is
the same as or similar to
the background color.
Change the color of the
pen.
You hand or other
objects are on the
display when you are
writing.
You are advised to use
the pen rather than a
finger to write. Hold the
pen as far to the nib
as possible. The angle
between the pen and
display needs to be
greater than 60 degrees.
Do not touch the display
with your sleeve or wrist.
Strong light or infrared
interference
Remove the interference
source or change the
using environment.
The writing method is
incorrect.
You are advised to use
the pen rather than a
finger to write. Hold the
pen as far to the nib
as possible. The angle
between the pen and
display needs to be
greater than 60 degrees.
Do not touch the display
with your sleeve or wrist.