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New Rock Technologies WROC2000, User Manual

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New Rock Technologies WROC2000 User Manual Download Page 67

 

67

 

Up to 3 files each with max. 2MB in size can be captured. Files will be saved as dump.cap in WROC2000 
and click STOP to finish the capturing and download these files. The file will not be stored in WROC 
after downloading. 

1.

 

Click 

Mgmt 

on the home page. 

2.

 

Navigate to 

System tool > Data packet capture

. 

3.

 

Choose the capturing mode you want: 

 

SIP trunk & IP Extension (default) 

 

WAN port 

 

LAN port 

 

Wireless port 

4.

 

Click 

Start

 to start data capture. 

5.

 

Make the test call to reproduce the issue. 

6.

 

Click 

Stop

 to finish the capture procedure. 

7.

 

A downloading request window will pop up to allow you to download the captured packets to 
your PC. 

8.

 

Send the captured file to 

[email protected]

. Our technicians will help you to analyze and solve 

the issue. 

Event 

The  intuitive  event  display  enables  users  to  monitor  or  track  the  primary  information  of  the 
WROC2000 status relating to system, network, call, and security. 

1.

 

Click 

Status 

on the home page. 

2.

 

Navigate to 

Event

. 

3.

 

Choose the type of event you want to monitor: 

Event type 

Description 

Events 

Default  SIP  port  selected;  Remote  management  enabled;  IP  trunk  registration 
succeeded;  WAN  port  reconnected;  Administrator  login;  Configuration  change; 
FXO port connected; FXO port disconnected 

Orange 
Alarm(normal) 

Administrator password change; Login failure(illegal login) 

Red 
Alarm(serious) 

Device  rebooting;  Software  exit;  IP  trunk  registration  failure;  Software  restarted; 
Abnormal IP extension registration; WAN port disconnected; hostname resolution 
failure   

The operation options for alarm/event messages in batch are displayed under each event/alarm 
type, for example, 

Acknowledge All

, while operations listed on the right side of messages, such 

as 

Modify

, 

Disable

, 

Acknowledge

, can be performed towards individual message. The number 

of  events/alarms  is  displayed  on  the  upper  left  corner  of  the  interface.  The  details  for  all  the 
operations are listed below:

 

Operation 

Description 

Disable 

The  operation  is  merely  used  for  disabling  the  Remote  Management  when  the 
function is enabled in the 

Events

. 

Summary of Contents for WROC2000

Page 1: ...1 WROC2000 Wireless Office Communication System User Manual Applicable to Version 2 1 5 88 ...

Page 2: ...6 MAC Address Binding 16 DHCP Clients 16 Wireless Network 18 Basic Wireless Network Settings 18 Setting High Speed Mode 19 Wireless Network Security 20 Advanced Wireless Network Settings 21 Wi Fi Multi Media 22 WPS 22 WDS 22 MAC Filtering 24 Firewall 25 Access Control 25 Advanced Filtering 25 IP Table 26 QoS 27 QoS 27 Application 29 Virtual Server 29 Port Forwarding 29 DMZ 30 UPnP 30 USB Storage 3...

Page 3: ...d 48 Call Transfer 48 Call Park 49 Call Waiting 49 Call Forking 50 Call Pickup and Call Pickup Prohibition 51 Three Way Calling 51 Extension Status Subscription 51 Color Ringback Tone 52 Outgoing Call Setting 52 SIP Trunk 53 STUN 53 Outbound Calls 54 Hotline 55 Speed Dialing 56 White List and Black List for Outbound Calls 56 Digit Map 57 IMS 57 Incoming Call Setting 59 DID 59 Hunting Group 59 Secr...

Page 4: ...ftware Upgrade 64 Configuration File Import Export 64 Restoration to Factory Setting 65 Telnet 65 Remote Management 66 Port Capture 66 Data Packet Capture 66 Event 67 FAQs 70 Appendix Configuration of 3G 71 ...

Page 5: ...5 About This Manual This manual describes how to use the WROC 2000 hereinafter shortly referred to WROC2000 ...

Page 6: ...6 Chapter I Overview ...

Page 7: ...7 Overview Front View Rear View ...

Page 8: ...e Dynamic Host Configuration Protocol DHCP server fails to obtain the IP address of the WAN port because the WAN IP conflicts with LAN IP Point to Point Protocol Over Ethernet PPPoE 3G dial up fails Red flashing The WROC2000 is rebooted or the Kupdate script is updated Green solid lit The WAN port obtains an IP address and network calls are registered successfully Red Green flashing intermittently...

Page 9: ...he first line is ringing Unlit The call on the first line is hung up PHONE2 Green lit The call on the first line is picked up Green flashing The incoming call on the first line is ringing Unlit The call on the first line is hung up LINE Green solid lit The incoming or outgoing call is made through the analog trunk Unlit The call through the analog trunk completes and the analog trunk is idle Featu...

Page 10: ...10 Chapter II Getting Started ...

Page 11: ...Sets network parameters such as network connection mode and wireless network security Voice Sets telephony parameters such as dialing rule auto attendant analog or IP trunk analog or IP extension call forwarding and call transfer Mgmt Management Provides settings such as password change software upgrade configuration management and system reset Status Allows you to check the transmission status of...

Page 12: ...12 Common Buttons in the GUI Reboot Logout Go back to the home page Save the configurations Back to the top of the page ...

Page 13: ...13 Chapter III Network ...

Page 14: ... WROC2000 which connects to the network over an ADSL connection PPPoE by simulating a dial up connection Auto Connection The WROC2000 automatically re connects to the network 60 seconds after it is disconnected Request Connection The WROC2000 automatically disconnects from the network 5 seconds after no connection request is received Manual Connection The WROC2000 needs to connect to the network m...

Page 15: ...the ISP If it is the MAC address of your PC click Fill my MAC Notes MAC clone needs to be enabled when the ISP only grants registered MAC addresses to access the network The MAC address identified by the ISP can be duplicated to the WAN port for network connection 5 Click Save LAN The LAN IP address needs to be configured for the LAN users to access the WROC2000 Setting the LAN To set the LAN perf...

Page 16: ... the DHCP server will not assign the IP address that is in used to other terminals 4 Click Save MAC Address Binding If an IP address is bound to a MAC address the IP address will be assigned only to the terminals with the bound MAC address MAC address binding can effectively prevent illegitimate users from occupying network resources Binding a MAC Address to an IP Address To bind a MAC address to ...

Page 17: ...ddress IP address assigned to the client host by the DHCP server Expires in Remaining time before the IP address expires Every IP address has an expiration time and the client software will automatically renew it before the expiration time ...

Page 18: ...54 Mbps respectively 802 11b Only the connection of the 802 11b terminal is supported and the maximum connection rate is 11 Mbps 802 11g Only the connection of 802 11g terminal is supported and the maximum connection rate is 54 Mbps 802 11n Only the connection of the 802 11n terminal is supported and the maximum connection rate is 150 Mbps or 300 Mbps 802 11b g n The connection of the 802 11b 802 ...

Page 19: ...annel or a 20 MHz channel In 802 11n mode Two 20 MHz channels are bundled into a 40 MHz channel In real situations The 40 MHz channel can be used as two 20 MHz channels a primary channel and a secondary channel Guard interval Prevents wireless signal transmission from being interfered and affected Modulation and Coding Scheme MCS The wireless rate of 802 11n mode is configured through the index va...

Page 20: ...ls Not supported by early wireless terminals IEEE 802 11n Supported Supported Support Select None from Security mode in Security Select WEPAUTO from Security mode select the default key and enter the passphrase in Wire equivalent protection WEP Notes If the length of the key is 64bits key the passphrase should be 10 hexadecimal characters or 5 ASCII characters If the length of the key is 128 bits ...

Page 21: ... indication messages Fragment threshold Indicates the threshold 2 346 bytes by default for data fragmentation When the data size exceeds the threshold the data packet will be fragmented into several pieces RTS threshold Activates the Request To Send mechanism if the data size exceeds the value you set The data packets are sent with permission If the access of long distance client is interfered you...

Page 22: ...IN to generate a PIN of the WROC2000 and click Save Next enter the generated PIN on the WPS client to automatically connect to the WROC2000 b Perform either of the following settings in WPS progress Select PBC and click Start to connect Select PIN enter the PIN of the WPS client in PIN and click Start to connect Notes The WPS information can be checked in WPS Reset OOB is used to place the WPS cli...

Page 23: ...key should be 12345678 4 Navigate to Wireless WDS select Lazy mode from WDS mode select AES from Encryption type enter 12345678 in Encryption key and click Save Performing Settings in another WROC2000 Router 1 Set the SSID operating mode security mode encryption type key and channel of another WROC2000 router to be identical with those on the WROC2000 If the WDS mode is repeater mode the settings ...

Page 24: ...ome page 2 Navigate to Wireless MAC address filter 3 In Basic Settings select Enable beside MAC filtering and select Allow or Reject beside Access control policies Access control policies Allow Allows the WROC2000 only at the MAC addresses listed in the reserved MAC address table to connect to the wireless network Reject Prevents the WROC2000 at the MAC addresses listed in the reserved MAC address...

Page 25: ...only data from listed filtering table to send via the device beside Default policy and click Save Next in Rules select Accept from Action set the other parameters and click Add Notes The filtering based on the MAC address and source IP address can prevent a terminal from connecting to the Internet The filtering based on the destination IP address can prevent the access to this IP address The filte...

Page 26: ...e if sports is set to be a keyword any sports involved websites such as sports sina com and sports sohu com cannot be accessed to 3 Click Save or Add as required IP Table WROC2000 only responds to the SIP requests from trusted IP addresses listed in the table 1 Click Network on the home page 2 Navigate to Firewall IP table Basic then select Enable 3 Click Save 4 Fill in the IP address trusted 5 Cl...

Page 27: ...g and downloading rules DSCP The device will not apply any traffic shaping other than forwarding packets with the DSCP codes based on the QoS rule Differentiated Services Code Point DSCP is a field in an IP packet that enables the marking of priority Up to 64 priorities can be defined by DSCP code 3 Set the minimum and maximum bandwidth of different levels highest high default and low for the uplo...

Page 28: ...28 disable the re marking of DSCP code 6 Click Save Note By default the WROC2000 gives priority to voice services so QoS settings do not take effect over voice services ...

Page 29: ...rding rules 3 Click Add Note If the service port 80 is included in the port range configured for the virtual server click Firewall System security to change the remote management port to any value except 80 such as 8888 Otherwise a conflict will occur to disable the virtual server Port Forwarding Port forwarding enables Internet users to access certain applications such as FTP server on the specif...

Page 30: ...vices to access the network and connect to other devices as needed Hosts with UPnP components on the LAN can automatically enable the corresponding ports on the WROC2000 Consequently applications supporting UPnP on the external host can access internal host resources Enabling UPnP To enable UPnP perform the following steps 1 Click Network on the home page 2 Navigate to Application UPnP and select ...

Page 31: ...rough the Internet you should enter the WAN IP address of the WROC in the address bar of the browser such ashttp 220 245 148 97 usb You can read and write the USB storage device only if the storage device is accessed over the network Multiple partitions on an external USB hard drive is supported while external hard drives in exFAT are not supported USB Printer A non network printer can be connecte...

Page 32: ...ss of the WAN or LAN port on the WROC2000 Interface Indicates the port from which data packets are sent 4 Click Add System Time Synchronizing System Time To synchronize system time perform the following steps 1 Click Network on the home page 2 Navigate to Advanced System time 3 Click Time synchronization to obtain the time from the connected time server 4 Optional Set the period of synchronization...

Page 33: ...me page 2 Navigate to Advanced DDNS 3 Select Enable select a service provider and enter the account password and domain name obtained from the DDNS service provider Note DDNS service providers that the WROC2000 supports includewww oray com Dyndns org freedns afraid org www zoneedit com www no ip com www 3322 org www dtdns com www ddns com cn and www changeip com etc 4 Set a value unit second by de...

Page 34: ...34 Chapter IV Voice ...

Page 35: ...ke effect For details refer to Auto Attendant Profile Greeting The audio greeting that is played to the caller Click Text to voice greeting button to enter the editing page of greeting First digit timeout An incoming call is automatically transferred to the receptionist if the caller does not dial an extension number within the scheduled time after the audio greeting stops to play Operator Extensi...

Page 36: ...mplates take effect on Auto attendant page Greeting The greeting can be varied from business hours to non business hours and can be varied with different analog trunks Default Greeting Prompt Item File Name Content Business hours welcome Thank you for calling If you know your party s extension please dial it now Or press zero to transfer to an operator Non Business hours offhour Thank you for call...

Page 37: ...eting for all trunks To set the greeting for all trunks perform the following steps 1 Click Voice on the home page 2 Navigate to Basic Auto attendant 3 Select Business hours only in Auto attendant and select welcome or mccs welcome from Business hours in Greeting 4 Optional Select Non business hours only in Auto attendant and select offhour from Non Business hours in Greeting Setting the Greeting ...

Page 38: ...countries perform either of the following steps to set the greeting Pick up the phone dial 81 to record the greeting by following the voice instruction and dial 8301 to save you recorded greeting Record the greeting by using your computer save the recorded greeting and send it to New Rock for help ...

Page 39: ...0 supports up to eight IP extension accounts The extension number and the password cannot be same 4 To modify the account information click 5 Click Save How to register Using IP Phone If you use NRP series IP PHONE NRP1000 NRP1004 NRP1012 or NRP1200 you only need to complete the following configuration 1 Connect IP Phone s port and WROC2000 s LAN port with network cable 2 Power on the IP Phone Ple...

Page 40: ...0 by default You can modify it by choosing Voice Trunk IP trunk IP trunk registration For detailed registration methods see the operation guide for the IP phone Using WeWei App If you are using WeWei App for registration please follow the steps below 1 Enable the Wi Fi function of the telephone to connect to the wireless network of WROC2000 2 Use the QR code scanning app in the telephone to scan t...

Page 41: ...bited by prompting a busy tone Modifying the Call Barring Mode of an Analog Extension To modify the call barring mode of an analog extension perform the following steps 1 Click Voice on the home page 2 Navigate to Extension Analog extension PHONE and select a call barring mode from Call barring 3 Click Save Modifying the Call Barring Mode of an IP Extension To modify the call barring mode of an IP...

Page 42: ...ne on your extension to forward all incoming calls to your mobile phone During work hours you can enable forward unanswered calls to another phone to forward the incoming calls to your mobile phone when you are not at your desk Enabling Call Forwarding To enable the call forwarding feature perform the following steps 1 Click Voice on the home page 2 Navigate to Extension Analog extension IP extens...

Page 43: ... mode is enabled for the extension Forwarding all calls to another phone will take effect only in non business hours for operator Recording The WROC2000 supports remote recording and USB recording Remote recording All the recording files are stored in the external recording server USB recording All the recording files are stored in the USB device Preparation Remote recording An external recording ...

Page 44: ...Accessing the Recording For details about managing recording files on the recording server please refer to OM Recording Agent User Guide You can acquire the document from http website newrocktech com ViewProduct_E asp id 64 To access the recording perform any one of the following steps 1 Click on the home page if HTTP is selected under Network Application USB storage Access method and enter the us...

Page 45: ...in Add Modify IP extension Note For an analog extension if Forward all calls to voicemail is enabled you will hear a stutter dial tone 6 Click Modify Accessing the Voicemail through an Extension To check the voicemail through an extension perform the following steps Pick up the extension and you will be prompted by a special beep to access the voicemail Next press 98 and follow the voice instructi...

Page 46: ...ncoming call 208_212_20140307_141713_101e_cd wav Phone Lock This feature requires a PIN Personal Identification Number for making outbound calls For example the phone lock feature can be enabled on extensions to control call expenses Employees are allowed to set a PIN for their own extension If an extension is locked one has to get the valid PIN before making an outbound call with this extension S...

Page 47: ...igate to Extension IP extension Other 4 Enter the mobile number PIN Used for phone lock and authorized calls Calling with PIN Configured to make trunk calls through DISA Mobile Mobile phone number Configured for making trunk calls without entering the PIN over the WROC2000 5 Click Save Calling Through DISA For internal use You can make a call through another extension with your PIN extension numbe...

Page 48: ... enabled when such features as blind transfer consultation transfer call park or call waiting are enabled Call Transfer This feature allows you to transfer a call to another extension or an external phone If the transferee is an external phone your extension needs to be authorized with outbound transfer rights Consultation transfer Transfers a call after consulting with the intended recipient an i...

Page 49: ...you are prompted to change to other line number Parking retrieval Press 30 dial the parking line number Call Waiting If a new call comes in when you are on a call you will hear a new call indicator tone prompting you to answer or ignore the new call without terminating the current call Additionally you can switch between the two calls Enabling Call Waiting To enable call waiting perform the follow...

Page 50: ...nd Deleting the Forking Number through a Phone Set the forking number Pick up the phone press 99 press4 press1 dial the forking number the simultaneous ringing number Query the forking number Pick up the phone press 99 press 4 press Delete the forking number Pick up the phone press 99 press 4 press0 Notes Call forking is inactive if such features as DND forward all calls to another phone unconditi...

Page 51: ...n rings and is not answered pick up that phone press 51 If multiple extensions are ringing the call to the extension that rings first will be taken over Three Way Calling This feature allows you to add another party to an existing call and make conversations with both parties simultaneously or either of them alternately Making Three Way Calling Invite the third party During the two way conversatio...

Page 52: ... fail if you choose the wrong phone model Color Ringback Tone WROC2000 will play the voice file you set instead of the standard ringback tone How to Set on Web GUI 1 Click Voice on the home page 2 Navigate to System Greeting 3 Click Browse to select the voice file to be uploaded and the click Upload 4 Navigate to Extension Analog Extension IP Extension Advance 5 Select the voice file on the Color ...

Page 53: ...s selected this trunk can be used to make outgoing calls by other extensions If DID only is selected this DID trunk is available only for the bundled extension 4 Optional Select Skype and set the corresponding parameters SIP User The SIP User of your SIP Profile Password The password of your SIP Profile Skype Connect address The Skype Connection address of your SIP Profile UDP Port The UDP port of...

Page 54: ...dress updating A re registration of the SIP trunk is triggered upon the detection of the change of the public IP address of the device by using STUN query And the IP address obtained through STUN is used in SIP message fields such as Via and Contact and SDP C field 4 Click Save Outbound Calls You can make an outbound call in either of the following two modes Direct dialing Dials an external phone ...

Page 55: ...External Call Make an Internal Call Direct dialing Pick up the phone dial the external phone number Pick up the phone dial the number of another extension Using prefix Pick up the phone press the prefix dial the external phone number Pick up the phone dial the number of another extension Hotline The WROC2000 provides the following auto dial modes for analog phone Immediate Automatically dials the ...

Page 56: ...Delete Pick up the phone press 74 press abbreviated code press White List and Black List for Outbound Calls This feature enables you to set a white list emergency call list in which the phone numbers are not limited by the extension authority and to set a black list in which the phone numbers are prohibited even an extension is authorized with international call rights Setting the White List and t...

Page 57: ...mber For example 1indicates a multi digit number starting with 1 T Indicates a timeout terminator Indicates a number set For example 1 3 5 7 9 indicates a number among 1 2 3 5 7 8 and 9 x T Indicates a phone number starting with a number from 0 to 9 with unlimited length If no new number is received within the scheduled dialing time the WROC2000 will send out the detected number x Indicates a phon...

Page 58: ...n about the service provider perform the following steps 10 Click Voice on the home page 11 Navigate to Trunk IP trunk 12 Set the IP address and port number same as that of access network information of the service provider in Registration server For details see the section IP Trunk in this manual 13 Click on the home page to reboot the WROC2000 and make the setting valid 14 Log in to the WROC2000...

Page 59: ...und extension for making outgoing calls The default number of the analog trunk is 217 You need to change it to the external number provided by the service provider such as 416 5601080 Before setting a DID number for an IP trunk you need to register the number on the service platform of the service provider Hunting Group This feature enables you to add multiple extensions to the same hunting group ...

Page 60: ...tting the Secretary Extension To set the secretary extension perform the following steps 1 Click Voice on the home page 2 Navigate to Basic Auto attendant Secretary 3 Select External call or All call as required Notes External call Only transfers the calls from external to the secretary All call Transfers all incoming calls to the secretary 4 Navigate to Extension Analog extension Advanced PHONE O...

Page 61: ... Analog extension Advanced PHONE Other 3 Optional Navigate to Extension IP extension Other 4 Select Do not disturb 5 Click Save Activating Deactivating and Querying DND through a Phone Notes Activating deactivating and querying the DND feature is unavailable for the operator s extension If Do not disturb is not selected through the GUI the DND feature cannot be activated Activate Pick up the phone...

Page 62: ...l block list in Blocked list Notes The phone numbers in Blocked list must be separated by commas such as 630 5601080 630 5602381 You can call the phone numbers in Blocked list at any time 5 Click Save Setting Call Block Numbers for All Extensions To set call block numbers for all extensions perform the following steps 1 Click Voice on the home page 2 Navigate to Trunk Analog trunk to select Call I...

Page 63: ...63 Chapter V Management ...

Page 64: ...e good performance of the WROC2000 you are recommended to upgrade the WROC2000 software to the latest version Upgrading the Software To upgrade the software perform the following steps 1 Click Mgmt on the home page 2 Click Firmware 3 Click Browse select an upgrade file with extension gz and click Upload Notes You must not power off the WROC2000 disconnect the WROC2000 from network or reboot the WR...

Page 65: ...s perform the following steps 1 Click Mgmt on the home page 2 Navigate to Configuration 3 In Restore factory settings select what you need to perform restoration Restore factory settings Provides the following three options Network Clicked to restore network setting Voice Clicked to restore voice setting All Clicked to restore the settings of network and voice Telnet Telnet service allows you to v...

Page 66: ... feature is used for troubleshooting media related issues such as CID detection failure or busy tone detection failure Port capture records the media stream from the analog line The capturing starts from the off hook of a phone interface or from the ringing of a line interface and it is ended upon on hook Only the first 200 seconds of media stream is captured and data captured afterwards will be d...

Page 67: ...Status on the home page 2 Navigate to Event 3 Choose the type of event you want to monitor Event type Description Events Default SIP port selected Remote management enabled IP trunk registration succeeded WAN port reconnected Administrator login Configuration change FXO port connected FXO port disconnected Orange Alarm normal Administrator password change Login failure illegal login Red Alarm seri...

Page 68: ...d Clear Clear the messages for each type of events warnings sequentially The number of messages will decrease and the warning history will be cleared Acknowledge All Confirm all the messages for each type of events warnings The number of messages will decrease in batch but the warning history will not be cleared Clear All Clear all the messages for each type of events warnings The number of messag...

Page 69: ...69 ...

Page 70: ...rding is enabled on the router which connects to the WROC2000 If not enable port forwarding to forward the signaling port of the WROC2000 Trunk IP extension default port 5070 and RTP port 10010 10130 4 Fail to login to the GUI after PPPoE link is established A Reboot the WROC2000 5 Your PC can not obtain a new IP address after the DHCP address pool is changed A Navigate to My Network Places View n...

Page 71: ...d TOT Telephone Organization of Thailand TOT 99 Enter the PIN provided by the ISP Enter the user account provided by the ISP Enter the password provided by the ISP True H Thailand True H 99 Teletalk Bangladesh Teletalk 99 Telefonica Movistar Spain movista es 99 Null MOVISTAR movistar ...

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