Vidia-Discrete
Customer Service • 59
Customer Service
Service
We designed the Vidia-Discrete to be maintenance free; no scheduled
service actions are required.
If your laser does require service, repair, or calibration, please call for a
Return Authorization Number before shipping the unit to New Focus.
There are no user-serviceable parts inside the laser. Unauthorized opening of the
laser will void the warranty and may result in burns, electric shock, misalignment
of the laser cavity, and/or irreparable damage to the internal components.
Technical Support
Engineers are on duty from 8:00–5:00 PST Monday through Friday
(excluding holidays) to answer questions about the performance or
operation of your laser. Call us at 408-284-6808 or, from the USA or
Canada, use our toll-free number, 1-866-NUFOCUS (1-866-683-6287).
For quickest response ask for “Technical Support” and have your model
and serial number available. The model and serial number can be read
from the certification label on the back panel of the laser.
You can also send technical questions by email directly to our
Technical Support department at [email protected]. We will
typically respond to email within one business day.
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