Reclamation
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10. Reclamation
10.1. In case of system breakdown or faultiness in the period of warranty and also
product defect detected when primary acceptance, the consumer should send written
notification to Neurosoft. This notification should contain the following information:
customer’s name and address;
serial number of the system (it is written in the package report and on labels);
number and date of the invoice or other accompanying document;
detailed description of failures. If possible, please, indicate the reasons and cir-
cumstances preceding the fault detection (in addition it is recommended to add the
test report, the test data, photos and other materials allowing solving the problem
as soon as possible).
10.2. If the system is returned to the service center for repair or replacement, the fol-
lowing rules should be observed:
the system should be decontaminated before sending to the service center. Read
the rules of cleaning and disinfection described in section 4.3 “Disinfection”).
the system should be packed so to exclude the possibility of its damage during the
transportation;
the notice (see item 10.1 of this chapter) and this manual should be returned with
the system.
