Proper use
25
3.3. Troubleshooting
If you have any problems with the system, first of all, check the connection of all units
to the PC. If the units are connected through the USB-hub, check the connection of
the USB-hub to the PC and mains supply. It is prohibited to use passive USB-hubs
(i.e., the USB-hubs that not connected to mains supply).
The list of some possible troubles and the ways of their removal is given in Table 3.
Table 3. Troubleshooting
Trouble
Cause
Way of Removal
The program message:
“Neurosoft systems supported
by the software can’t be
found”.
The amplifier is not connected
to the computer.
Check whether the amplifier is
connected. If there are no
connection errors, disconnect
the amplifier from the
computer and connect it again
in several seconds. If it
doesn’t work, reload the
computer.
The program message:
“Connection error: Neuro-
MEP is not connected or
faulty
”.
The amplifier is not connected
to the computer.
Check whether the amplifier is
connected. If there are no
connection errors, disconnect
the amplifier from the
computer and connect it again
in several seconds. If it
doesn’t work, restart
the computer.
The program message:
“Connection error:
Neuro-MEP is already used
by another pro
gram”.
The other program using the
system is opened (for
example, the second copy of
Neuro-MEP.NET program).
Close the running program
that is using the system. If
you can’t find such a program,
restart the computer.
The program message:
“Neuro-ERG amplifier
discon
nection error”. Close
the program, disconnect
the amplifier from the
computer and connect it again
in several sec
onds”.
Amplifier disconnection error. Close the running program,
disconnect the amplifier from
the computer (or USB-hub)
and connect it again in
sev
eral seconds. If it doesn’t
work, restart the computer.
The program message:
“The stimulators are not
found. The signal registration
is impossi
ble”.
There are no stimulators
connected to the computer.
Connect the stimulators to the
computer. If the stimulators
are connected, disconnect
and connect them again in
several sec
onds. If it doesn’t
work, restart the computer.
The program message:
“The connection error: Neuro-
ERG auditory-visual
stimulator is not connected or
faulty
”.
The auditory-visual stimulator
is not connected to the
computer.
Check whether the stimulator
is connected. If there are no
connection errors, disconnect
the amplifier from the
computer and connect it again
in several seconds. If it
doesn’t work, restart
the computer.
