Neuro-Audio-Screen, Neuro-Audio-Screen/OAE Hearing Screening Systems (Technical Manual)
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8.
Troubleshooting
Table 4. Troubleshooting
Trouble Symptom
Possible Cause
Way of Removal
The screening system does not
switch on when supplied from
the rechargeable battery.
The rechargeable battery is
discharged.
Connect the power supply unit.
The screening system does not
switch on while supplied from
the power supply unit when
the rechargeable battery is
discharged.
The power supply unit is out of
order.
The power supply unit produced
by other manufacturer is used
The voltage (220/230 V) in the
plug is not supplied.
Replace the power supply unit on
the operable one.
Apply the power supply unit
included in the delivery set.
Insert the power supply unit to
other plug with 220/230 V.
The screening system does not
switch off at on/off button
pressing.
The process of saving or printing
takes place.
The error of the screening
system switching off.
Wait for several minutes and try
again.
Disconnect the power supply unit
if it is connected to the device.
The screening system will switch
off.
The screening system switches
off spontaneously at
the operation from
the rechargeable battery.
The rechargeable battery is
discharged.
The battery discharge limiting
circuit activates in the screening
system. Connect the power
supply unit and charge the
rechargeable battery.
The time of the on/off button
pressing is not enough,
Keep the button in a pressed
position more than 3 seconds at
the switching on (till the image
appears on the screen).
If you press the on/off button, the
screening system switches on
and after releasing it, it switches
off at once.
The rechargeable battery is
discharged.
The bound circle of the battery
discharge activates in the
screening system. Connect the
power supply unit and charge the
rechargeable battery.
After the switching on the
screening system does not
respond to the button pressing.
The on/off button is stuck.
Press the on/off button several
times.
The printer does not respond to
the “Printer” button pressing.
The printer is switched off.
The printer is too far from the
screening system.
The printer settings in the
screening system are not correct.
Switch on the printer.
Locate the printer near the
screening system.
Change the settings of the printer
(see the section 6. “Settings”).
The printer does not print
the data.
The paper is finished.
Insert the new paper roll. If the
paper comes out without the text,
it means that it is inserted by the
wrong side. Extract the paper
and insert it again by the end
going out the roll bottom.
