Neuro-Audio-Screen, Neuro-Audio-Screen/OAE Hearing Screening Systems (Technical Manual)
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Mr. Pierre Scholl
Neuromed
Chemin du tomple
84330 Le Barroux, France
Tel. +490 650 470, +622 748 384
Fax. +490 650 470
E-mail: [email protected]
18. Reclamation Data
13.1 In case of system breakdown or faultiness in the period of warranty and also
product defect detected when primary acceptance, the consumer should send written
notification to Neurosoft Ltd., authorized European representative or nearest distributor.
The actual list of Neurosoft Ltd. distributors is represented on the web site:
http://www.neurosoft.ru/eng/useful/links.aspx. This notification should contain the
following information:
the consumer’s name and the address;
the serial number of the stimulator (see chapter 13 of the present manual or the sys-
tem marking);
the copy of chapter 15 of this manual or the number and the date of the invoice or
other document confirming the stimulator purchase.
the detailed description of failures. If it is possible indicate the reasons and
circumstances preceding the fault detection (in addition it is recommended to add the
test report, the exam data, photos and other materials allowing to solve the problem
as soon as possible).
13.2 In case of stimulator return to the service center for the repair or the replacement,
the following rules should be observed:
it should be packed so to exclude the possibility of its damage during the
transportation;
the notice (see item 18.1 of the chapter 18) and the present manual must be added to
the stimulator being returned.
13.3 All the reclamations, its description and taken measures should be registered in
Table 7.
