Doc #: 60-00118 Rev. A
67
Message
Potential Causes
Suggested Solution
PACS Port ID {0} is not a valid
Port ID. Please enter a
numeric value.
•
Customer entered a
alpha-numeric port
ID.
•
Change Port ID to numeric
value.
Unable to connect to PACS
Server. Please check your
PACS server settings.
•
Customer's PACS
server is incorrectly
configured.
•
No/Incomplete
PACS Settings.
•
Network Connection
is down (physical).
•
Check PACS Configuration.
•
Test Connection in Settings.
•
Check network connection.
No Log Found. Please choose
a different time duration.
•
No logs were found
for given time period.
•
Re-attempt to export the audit
trail using a different duration.
Error while creating audit trail
file. if the issue persists,
please contact Neural
Analytics Customer Service.
•
No logs were found
for given time period.
•
System error.
•
Re-attempt to export the audit
trail.
•
Select a different duration.
•
Contact Neural Analytics
Customer Support.
An issue with the system has
occurred. Please try again. If
error continues to persist
please contact Neural
Analytics Customer Service.
•
System error.
•
Attempt to start another exam.
•
If the error persists, contact
Neural Analytics Customer
Support.
The Copyright file could not be
loaded. Please contact the
Neural Analytics Customer
Technician.
•
System error.
•
Contact Neural Analytics
Customer Support.
Patient deleted. Few exam
data of the patient are not
deleted from local storage.
•
Database error.
•
Contact Neural Analytics
Customer Support.
