Doc #: 60-00118 Rev. A
65
Message
Potential Causes
Suggested Solution
Unable to delete one or more
exams. Please try again.
•
Database error.
•
One or more of the
exam files is open
elsewhere on the
operating system.
•
Restart Lucid
™ M1 and
attempt to delete the exam
again.
•
If the error persists, contact
Neural Analytics Customer
Support.
Could not save snapshot.
Please try again. if the issue
persists, please contact Neural
Analytics Customer Service.
•
Database error.
•
Contact Neural Analytics
Customer Support.
An issue with the system has
occurred. Please exit and re-
enter the exam screen. If the
error continues to persist
please contact Neural
Analytics Customer Service.
•
Failed to connect to
TCD board.
•
Unplug Lucid
™ M1 and power
off completely. Wait 10
seconds, plug in and power
on again.
•
If the error persists, contact
Neural Analytics Customer
Support.
System fault detected. Please
restart the exam. If the issue
persists, please contact Neural
Analytics Customer Service.
Error Code 002
•
High temperature
warning. TCD board
temperature too
high.
•
Power off Lucid
™ M1 and
restart.
•
If the error appears again,
contact Neural Analytics
Customer Support.
System fault detected. Please
restart the exam. If the issue
persists, please contact Neural
Analytics Customer Service.
Error Code 001
•
Acoustic TCD power
too high.
•
Power off Lucid
™ M1 and
restart.
•
If the error persists, contact
Neural Analytics Customer
Support.
An error occurred while
updating the Custom Notes in
the database
•
Database error.
•
Contact Neural Analytics
Customer Support.
Saving settings was
unsuccessful. Please try
again. If the issues persists,
please contact Neural
Analytics Customer Service.
•
Database error.
•
Contact Neural Analytics
Customer Support.
Please enter all the server
related details
•
IP address and/or
credentials fields for
digital streaming
connection settings
are empty.
•
Enter valid IP address and
credentials on Digital
Streaming page of Settings
menu.
Export failed. Please make
sure USB Drive is plugged in
and is recognized by the
system.
•
USB device is not
connected.
•
Unplug and re-insert USB
device. Ensure device is
connected by checking the file
explorer.