96
|
Chapter 7: Troubleshooting
N150 Wireless Router User Manual
•
You might need to force your cable or DSL modem to recognize your new router by
restarting your network, in the sequence described in the
NETGEAR Wireless Router
Setup Manual.
•
Your service provider might require a login. Ask your service provider whether they
require a PPP over Ethernet (PPPoE) login (see
Troubleshooting PPPoE
on page
96).
•
You might have incorrectly set the service name, user name or password. Review your
router’s
Basic Settings
screen.
•
Your service provider might check for your computer's host name. Assign the computer
Host Name of your ISP account to the wireless router on the
Basic Settings
screen.
•
Your service provider might only allow one Ethernet MAC address to connect to the
Internet, and check for your computer’s MAC address. If this is the case:
-
Inform your service provider that you have bought a new network device, and ask
them to use the wireless router’s MAC address, or
-
Configure your router to spoof your computer’s MAC address. On the
Basic Settings
screen in the Router MAC Address section, select “Use this Computer’s MAC
Address” and click
Apply.
Then restart your network in the correct sequence (see the
NETGEAR Wireless Router Setup Manual
for instructions).
Troubleshooting PPPoE
If you are using PPPoE, try troubleshooting your Internet connection.
To troubleshoot a PPPoE connection:
1.
Log in to the wireless router.
2.
Select
Router Status
under
Maintenance
on the main menu.
3.
Click
Connection Status
. If all of the steps indicate “OK,” then your PPPoE connection is up
and working.
If any of the steps indicate “Failed,” you can attempt to reconnect by clicking
Connect.
The wireless router will continue to attempt to connect indefinitely.
If you cannot connect after several minutes, you might be using an incorrect service
name, user name, or password. There also might be a provisioning problem with your
ISP.
Note:
Unless you connect manually, the wireless router will not
authenticate using PPPoE until data is transmitted to the network.
Troubleshooting Internet Browsing
If your wireless router can obtain an IP address but your computer is unable to load any web
pages from the Internet, check the following:
