English
6
Support
Thank you for selecting NETGEAR products.
After installing your device, locate the serial number on the label of your product
and use it to register your product at
https://my.netgear.com
.
You must register your product before you can use NETGEAR telephone support.
NETGEAR recommends registering your product through the NETGEAR website.
For product updates and web support, visit
http://support.netgear.com
.
NETGEAR recommends that you use only the official NETGEAR support
resources.
You can get the user manual online at
http://downloadcenter.netgear.com
or
through a link in the product’s user interface.
For the current EU Declaration of Conformity, visit
http://support.netgear.com/app/answers/detail/a_id/11621/.
You cannot
access the
Internet or the
LAN from a
wireless
device.
There is a
configuration
problem.
• You might not have restarted the wireless device
to let the TCP/IP changes take effect. Restart the
computer.
• Make sure that the SSID and wireless security
settings of the wireless device are the same as
those of the access point.
• The wireless device might not have the correct
TCP/IP settings to communicate with the network.
Restart the wireless device and check that TCP/IP
is set up correctly for that network. In Windows,
the usual setting for Network Properties is to
obtain an IP address automatically.
• The access point default values might not work
with your network. Check the access point default
configuration against the configuration of other
devices in your network.
For information about changing the default values
of the access point, see the reference manual.
Problem
Cause
Possible Solution
