NETGEAR Nighthawk C6900 User Manual Download

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Troubleshooting

This chapter provides information to help you diagnose and solve problems you might have with
your modem router. If you do not find the solution here, check the NETGEAR support site at

http://support.netgear.com

for product and contact information.

This chapter contains the following sections:

•

Troubleshoot with the LEDs

•

Cannot Log In to the Modem Router

•

Changes Not Saved

•

Wireless Connectivity

•

Troubleshoot Your Network Using the Ping Utility

Summary of Contents for Nighthawk C6900

Page 1: ...NETGEAR Inc 350 East Plumeria Drive San Jose CA 95134 USA February 2021 202 12222 01 User Manual Nighthawk AC1900 WiFi Cable Modem Router Model C6900 ...

Page 2: ...t coaxial cable shield shall be connected to the grounding system of the building as close to the point of cable entry as practical Regulatory and Legal Si ce produit est vendu au Canada vous pouvez accéder à ce document en français canadien à https www netgear com support download If this product is sold in Canada you can access this document in Canadian French at https www netgear com support do...

Page 3: ...0 Types of Logins 20 Log In to the Modem Router 20 Access the Modem Router with NETGEAR genie App 22 Chapter 3 Specify Your Internet Settings Specify the Cable Connection Starting Frequency 24 View Modem Router Initialization 25 Manually Set Up the Internet Connection 26 Specify an IPv6 Internet Connection 27 Change the MTU Size 28 Chapter 4 Control Access to the Internet Block Access to Your Netw...

Page 4: ...tatus 59 Display Internet Port Statistics 60 Check the Internet Connection Status 61 View Logs of Modem Router Activity 62 View Event Logs 64 Run the Ping Utility 65 Run the Traceroute Utility 66 Monitor Internet Traffic 67 View Devices Currently on the Network 68 Manage the Modem Router Configuration File 69 Back Up Settings 69 Restore Configuration Settings 70 Erase the Current Configuration Set...

Page 5: ... Is Off 86 LEDs Never Turn Off 86 Internet LED Is Off 86 Troubleshoot the Cable Internet Connection 87 Cannot Log In to the Modem Router 87 Changes Not Saved 89 Wireless Connectivity 89 Troubleshoot Your Network Using the Ping Utility 90 Test the LAN Path to Your Modem Router 90 Test the Path from Your Computer to a Remote Device 91 Appendix A Supplemental Information Factory Settings 93 Technical...

Page 6: ... Router Front Panel Rear Panel Position Your Modem Router Cable Your Modem Router Activate Your Internet Service Activate Your Internet Service With Comcast Xfinity For more information about the topics covered in this manual visit the support website at http support netgear com ...

Page 7: ...ighthawk AC1900 WiFi Cable Modem Router Hardware Setup User Manual 8 Unpack Your Modem Router Your package contains the following items Ethernet cable Power adapter Modem router Figure 1 Package contents ...

Page 8: ...en Power is supplied to the modem router Off No power is supplied to the modem router Solid red Thermal cutoff mode Power off the unit let it cool and move it away from heat sources such as a TV DVD player or speakers and keep it vertical in open air Downstream Solid amber One downstream channel is locked Solid green Two or more downstream channels are locked Blinking green The modem router is sca...

Page 9: ...is off 5 GHz radio Green The 5 GHz radio is on Off The 5 GHz radio is off Ethernet Green A device is connected to an Ethernet port and powered on Each Ethernet port has LEDs on the rear panel Off No device is connected to an Ethernet port WiFi On Off but ton with LED Pressing this button for two seconds turns the WiFi radios in the modem router on and off If this LED is lit the WiFi radios are on ...

Page 10: ...ical placement of your modem router For example the thickness and number of walls the wireless signal passes through can limit the range Additionally other wireless access points in and around your home might affect your modem router s signal Wireless access points are modem routers repeaters WiFi range extenders or any other device that emits a wireless signal for network access Position your mod...

Page 11: ...Microwaves Computers Base of a cordless phone 2 4 GHz cordless phone Place the modem router away from large metal surfaces large glass surfaces and insulated walls such as these Solid metal doors Aluminum studs Fish tanks Mirrors Brick Concrete Cable Your Modem Router The most common way to cable your modem router is the simplest without any other routers or gateways on the same network You can al...

Page 12: ...commends connecting your modem router to a cable wall outlet 2 Connect the power adapter provided in the package to the modem router and plug the power adapter in to an electrical outlet 3 Press the Power On Off button on the rear panel of the modem router The Power LED lights green You can log in to the modem router to view or change its settings Cable Your Modem Router to a Router and Use Bridge...

Page 13: ...d select the WiFi network The WiFi network name is on the product label 4 Join the WiFi network and enter the WiFi password The password is on the product label Your wireless device connects to the WiFi network 5 Launch a web browser 6 Type http routerlogin net or http 192 168 0 1 A login window opens 7 Enter the modem router user name and password The user name is admin The user name and password...

Page 14: ...ion see Comcast Self Activation on page 8 Note You can visit your cable Internet provider s website and follow the onscreen instructions to activate your Internet service Cable ISP Contact Information Cox https www cox com residential support home html https www cox com activate 1 888 556 1193 Mediacom https support mediacomcable com 1 855 Mediacom 1 855 633 4226 Optimum https www optimum net supp...

Page 15: ...to your cable Internet provider reboot the modem router Check your online status again Activate Your Internet Service With Comcast Xfinity If you use Comcast Xfinity you can set up Internet service by using Comcast Xfinity s self activation process If you are unable to self activate your modem router call Comcast Xfinity customer service After you complete the setup perform a speed test Before you...

Page 16: ...dem Router With Another Cable Internet Service Provider 1 Connect your computer or mobile device to the modem router with WiFi or Ethernet WiFi Use the WiFi network name SSID and password on the modem router label to connect Ethernet Use an Ethernet cable to connect a computer to an Ethernet port on the modem router Your computer must have an Ethernet port 2 Launch a web browser and enter routerlo...

Page 17: ...Connect to the Network and Access the Modem Router This chapter contains the following sections Connect to the Network Types of Logins Log In to the Modem Router Access the Modem Router with NETGEAR genie App ...

Page 18: ...k LAN A message might display on your computer screen to notify you that an Ethernet cable is connected WiFi Connection You can connect to the modem router s WiFi network with Wi Fi Protected Setup WPS or you can find and select the WiFi network To use WPS to connect to the WiFi network 1 Make sure that the modem router has power its Power LED is lit 2 Check the WPS instructions for your computer ...

Page 19: ...outer label Note Your modem router broadcasts dual band 2 4 GHz and 5 GHz WiFi signals The label shows the SSID for the 2 4 GHz signal For information about 5 GHz WiFi settings see Specify Basic WiFi Settings on page 49 Modem Router login This logs you in to the modem router interface as admin from an Internet browser Log In to the Modem Router When you connect to the network either with WiFi or w...

Page 20: ...r name and password are case sensitive The first time you log in to the modem router you are prompted to change the admin password and set up security questions You must enter these settings before you can access the Internet 4 Enter a new password 5 Select security questions and enter the answers 6 Click the Next button 7 Click the Next button The modem router connects to the Internet The BASIC H...

Page 21: ...n help you with the following Automatically repair common wireless network problems Easily manage modem router features like Live Parental Controls guest access Internet traffic meter speed test and more To use the genie app to access the modem router 1 Visit the NETGEAR genie web page at www NETGEAR com genie 2 Follow the onscreen instructions to install the app on your smartphone tablet or compu...

Page 22: ...e genie to detect the Internet connection when you first access the modem router with an Internet browser You can also customize or specify your Internet settings This chapter contains the following sections View Modem Router Initialization Manually Set Up the Internet Connection Specify an IPv6 Internet Connection Change the MTU Size ...

Page 23: ...r To change the starting frequency 1 Launch a web browser from a computer or wireless device that is connected to the network 2 Type http routerlogin net or http 192 168 0 1 A login window opens 3 Enter the modem router user name and password The user name is admin The user name and password are case sensitive The BASIC Home page displays 4 Select Cable Connection The page displays the status of a...

Page 24: ... Connects to the Internet To view the status of the modem router initialization 1 Launch a web browser from a computer or wireless device that is connected to the network 2 Type http routerlogin net or http 192 168 0 1 A login window opens 3 Enter the modem router user name and password The user name is admin The user name and password are case sensitive The BASIC Home page displays 4 Select Cable...

Page 25: ...e http www routerlogin net or http www routerlogin com A login window opens 3 Enter the modem router user name and password The user name is admin The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Setup Internet Scroll to view more settings 5 If your Internet connection requires an account name or host name type it in the Account Name If Required field 6 ...

Page 26: ...econdary DNS server address is available enter it also 9 For the Router MAC Address setting select one of the following radio buttons Use Default Address Use the default MAC address Use Computer MAC Address The modem router captures and uses the MAC address of the computer that you are now using You must use the one computer that the ISP allows Use This MAC Address Enter the MAC address that you w...

Page 27: ...mum transmission unit MTU is the largest data packet a network device transmits When one network device communicates across the Internet with another the data packets travel through many devices along the way If a device in the data path has a lower MTU setting than the other devices the data packets must be split or fragmented to accommodate the device with the smallest MTU The best MTU setting f...

Page 28: ... or FTP or POP servers To change the MTU size 1 Launch an Internet browser from a computer or wireless device that is connected to the network 2 Type http www routerlogin net or http www routerlogin com A login window opens 3 Enter the modem router user name and password The user name is admin The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Setup WAN Se...

Page 29: ... MTU Application 1500 The largest Ethernet packet size This setting is typical for connections that do not use PPPoE or VPN and is the default value for NETGEAR modem routers adapters and switches 1492 Used in PPPoE environments 1472 Maximum size to use for pinging Larger packets are fragmented 1468 Used in some DHCP environments 1460 Usable by AOL if you do not have large email attachments for ex...

Page 30: ...ork from unwanted intrusions from the Internet This chapter includes the following sections Block Access to Your Network Use Keywords to Block Internet Sites Block Services from the Internet Schedule When to Block Internet Sites and Services Avoid Blocking on a Trusted Computer Set Up Security Event Email Notifications ...

Page 31: ... select one of the following radio buttons Allow all new devices to connect With this setting if you buy a new device it can access your network You don t need to enter its MAC address in this page NETGEAR recommends that you leave this radio button selected Block all new devices from connecting With this setting if you buy a new device before it can access your network you must enter its MAC addr...

Page 32: ...eyword blocking options Per Schedule Turn on keyword blocking according to the Schedule page settings See Schedule When to Block Internet Sites and Services on page 35 Always Turn on keyword blocking all the time independent of the Schedule page 6 In the Keyword field enter a keyword or domain that you want to block For example Specify XXX to block http www badstuff com xxx html Specify com if you...

Page 33: ...ices on your network based on the type of service You can block the services all the time or based on a schedule To block services 1 Launch an Internet browser from a computer or wireless device that is connected to the network 2 Type http www routerlogin net or http www routerlogin com A login window opens 3 Enter the user name and password The user name is admin The user name and password are ca...

Page 34: ...ce uses a single port number enter that number in both fields To find out which port numbers the service or application uses you can contact the publisher of the application ask user groups or newsgroups or search on the Internet 9 To specify how to filter the services select one of the following radio buttons Only This IP Address Block services for a single computer IP Address Range Block service...

Page 35: ...which automatically selects the check boxes for all days Time of Day to Block Select a start and end time in 24 hour format or select All Day for 24 hour blocking 6 Select your time zone from the list 7 If you use daylight saving time select the Automatically adjust for daylight savings time check box 8 Click the Apply button Your settings are saved Avoid Blocking on a Trusted Computer You can exe...

Page 36: ...em router activity The log records activity and security events such as attempts to access blocked sites or services To set up email notifications 1 Launch an Internet browser from a computer or wireless device that is connected to the network 2 Type http www routerlogin net or http www routerlogin com A login window opens 3 Enter the user name and password The user name is admin The user name and...

Page 37: ...name for the outgoing email server b In the Password field type the password for the outgoing email server 9 Optional Select the Send Alerts Immediately check box Email alerts are sent immediately when someone attempts to visit a blocked site 10 To send logs based on a schedule specify these settings From Send logs according to this schedule drop down list select the schedule type From the Day dro...

Page 38: ...Change the LAN TCP IP Settings Specify the IP Addresses that the Modem Router Assigns Disable the DHCP Server Feature in the Modem Router Reserve LAN IP Addresses Use the WPS Wizard for WiFi Connections Specify Basic WiFi Settings Change the WiFi Security Option Set Up a Guest Network Control the Wireless Radios Set Up a Wireless Schedule Specify WPS Settings ...

Page 39: ...ollowing settings display Disable IPv4 Firewall Protection NETGEAR recommends that you leave this check box empty so that the firewall protects your modem router Disable Port Scan and DoS Protection DoS protection protects your LAN against denial of service attacks such as Syn flood Smurf Attack Ping of Death and many others Select this check box only in special circumstances Default DMZ Server Th...

Page 40: ...that computer is entered as the default DMZ server WARNING DMZ servers pose a security risk A computer designated as the default DMZ server loses much of the protection of the firewall and is exposed to exploits from the Internet If compromised the DMZ server computer can be used to attack other computers on your network The modem router usually detects and discards incoming traffic from the Inter...

Page 41: ...me and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Setup LAN Setup 5 In the Device Name field type a new name 6 Click the Apply button Your change is saved Change the LAN TCP IP Settings The modem router is preconfigured to use private IP addresses on the LAN side and to act as a DHCP server The modem router s default LAN IP configuration is as follows LAN IP address...

Page 42: ...ord are case sensitive The BASIC Home page displays 4 Select ADVANCED Setup LAN Setup 5 In the IP Address field type the IP address 6 In the IP Subnet Mask type the subnet mask of the modem router The IP address and subnet mask identifies which addresses are local to a specific device and which must be reached through a gateway or modem router 7 Click the Apply button Your changes are saved If you...

Page 43: ...fine a range between 192 168 0 2 and 192 168 0 254 although you can save part of the range for devices with fixed addresses To specify the pool of IP addresses that the modem router assigns 1 Launch an Internet browser from a computer or wireless device that is connected to the network 2 Type http www routerlogin net or http www routerlogin com A login window opens 3 Enter the user name and passwo...

Page 44: ...ter assigns IP DNS server and default gateway addresses to all computers connected to the LAN The assigned default gateway address is the LAN address of the modem router You can use another device on your network as the DHCP server or specify the network settings of all your computers To disable the DHCP server feature in the modem router 1 Launch an Internet browser from a computer or wireless de...

Page 45: ...p 5 In the Address Reservation section click the Add button 6 In the IP Address field type the IP address to assign to the computer or server Choose an IP address from the modem router s LAN subnet such as 192 168 0 x 7 Type the MAC address of the computer or server Tip If the computer is already on your network you can copy its MAC address from the Attached Devices page and paste it here 8 Click ...

Page 46: ...e is admin The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup UPnP The UPnP page displays 5 Select the Turn UPnP On check box By default this check box is selected UPnP for automatic device configuration can be enabled or disabled If the Turn UPnP On check box is cleared the modem router does not allow any device to automatically control mod...

Page 47: ...ns The WPS Wizard helps you add a wireless computer or device to your WiFi network without typing the WiFi password To use the WPS Wizard 1 Launch an Internet browser from a computer or wireless device that is connected to the network 2 Type http www routerlogin net or http www routerlogin com A login window opens 3 Enter the user name and password The user name is admin The user name and password...

Page 48: ...tings If you change your preset security settings make a note of the new settings and store it in a safe place where you can easily find it If you use a wireless computer to change the wireless network name SSID or other wireless security settings you are disconnected when you click the Apply button To avoid this problem use a computer with a wired connection to access the modem router To specify ...

Page 49: ...ted and is on the product label If you change the name make sure to write down the new name and keep it in a safe place 8 To change the wireless channel select a number in the Channel list In some regions not all channels are available Do not change the channel unless you experience interference shown by lost connections or slow data transfers If this happens experiment with different channels to ...

Page 50: ...s If so update the wireless network selection in your computer or wireless device to match the current settings for your network Change the WiFi Security Option Your modem router comes with preset WPA2 or WPA security The password that you enter to connect to your network is unique to your modem router and is on the product label NETGEAR recommends that you use the preset security but you can chan...

Page 51: ...a Guest Network A guest network allows visitors at your home to use the Internet without using your wireless security key You can add a guest network to each wireless network 2 4 GHz b g n and 5 0 GHz a n To set up a guest network 1 Launch an Internet browser from a computer or wireless device that is connected to the network 2 Type http www routerlogin net or http www routerlogin com A login wind...

Page 52: ...eck box is selected anyone who connects to this SSID has access to your local network not just Internet access 6 Give the guest network a name The guest network name is case sensitive and can be up to 32 characters You then manually configure the wireless devices in your network to use the guest network name in addition to the main SSID 7 Select a radio button for a security option The WPA2 option...

Page 53: ...on based on a schedule See Set Up a Wireless Schedule on page 55 Use the WiFi On Off Button To turn the wireless radios off and on with the WiFi On Off button Press the WiFi On Off button on the front of the modem router for two seconds If you turned off the wireless radios the WiFi On Off LED and the WPS LED turn off If you turned on the wireless radios the WiFi On Off LED and the WPS LED light E...

Page 54: ... On Off LED and the WPS LED turn off If you turned on the wireless radios the WiFi On Off LED and the WPS LED light Set Up a Wireless Schedule You can use this feature to turn off the wireless signal from your modem router at times when you do not need a wireless connection For example you might turn it off for the weekend if you leave town To set up the wireless schedule 1 Launch an Internet brow...

Page 55: ...al 7 Click the Apply button The Advanced Wireless Settings page displays 8 Select the Turn off wireless signal by schedule check box to activate the schedule 9 Click the Apply button Specify WPS Settings Wi Fi Protected Setup WPS lets you join the WiFi network without typing the WiFi password To specify WPS Settings 1 Launch an Internet browser from a computer or wireless device that is connected ...

Page 56: ...tects suspicious attempts to break into the modem router s wireless settings by using the modem router s PIN through WPS You can manually enable the PIN function by selecting the Disable Router s PIN check box 6 Optional Select or clear the Keep Existing Wireless Settings check box By default the Keep Existing Wireless Settings check box is selected NETGEAR recommends that you leave this check box...

Page 57: ...ections Change the admin Password View Modem Router Status View Logs of Modem Router Activity View Event Logs Run the Ping Utility Run the Traceroute Utility Monitor Internet Traffic View Devices Currently on the Network Manage the Modem Router Configuration File View Wireless Access Points in Your Area View or Change the Modem Router Wireless Channel Dynamic DNS Remote Management ...

Page 58: ...rk 2 Type http www routerlogin net or http www routerlogin com A login window opens 3 Enter the user name and password The user name is admin The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Administration Set Password 5 Type the old password and type the new password twice 6 Click the Apply button Your changes take effect View Modem Router Status To vie...

Page 59: ...ottom of the page Display Internet Port Statistics To display Internet port statistics 1 Launch an Internet browser from a computer or wireless device that is connected to the network 2 Type http www routerlogin net or http www routerlogin com A login window opens 3 Enter the user name and password The user name is admin The user name and password are case sensitive 4 The BASIC Home page displays ...

Page 60: ...B s The current transmission outbound bandwidth used on the WAN and LAN ports Rx B s The current reception inbound bandwidth used on the WAN and LAN ports Up Time The time elapsed since this port acquired the link Poll Interval The interval at which the statistics are updated in this page 7 To change the polling frequency enter a time in seconds in the Poll Interval field and click the Set Interva...

Page 61: ...the modem router DNS Server The IP address of the Domain Name Service server that provides translation of network names to IP addresses Lease Obtained The date and time when the lease was obtained Lease Expires The date and time that the lease expires 6 To return the status of all items to 0 click the Release button 7 To refresh the window click the Renew button 8 To exit click the Close Window bu...

Page 62: ...nd time The date and time the log entry was recorded Source IP The IP address of the initiating device for this log entry Target address The name or IP address of the website or news group visited or to which access was attempted Action The action that occurred such as whether Internet access was blocked or allowed 5 To customize the log scroll down to view the bottom of the page and clear or sele...

Page 63: ...1 A login window opens 3 Enter the modem router user name and password The user name is admin The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Administration Event Log The log page shows the following information Time The time the event log entry was recorded Priority The severity for this event log entry Description A description of this event log entry...

Page 64: ...0 1 A login window opens 3 Enter the modem router user name and password The user name is admin The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Administration Diagnostics In the Utility list Ping is selected by default 5 Select the Ping Test Parameters IPv4 or IPv6 radio button Specify the following parameters for the ping utility Target The IP address ...

Page 65: ... routerlogin net or http 192 168 0 1 A login window opens 3 Enter the modem router user name and password The user name is admin The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Administration Diagnostics 5 In the Utility list select Traceroute 6 Specify the following parameters for the traceroute utility Target The IP address or host name of the compute...

Page 66: ...onitor Internet traffic 1 Launch an Internet browser from a computer or wireless device that is connected to the network 2 Type http www routerlogin net or http www routerlogin com A login window opens 3 Enter the user name and password The user name is admin The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Traffic Meter Scroll to view mor...

Page 67: ...the modem router should issue a warning message before the monthly limit of Mbytes or hours is reached By default the value is 0 and no warning message is issued You can select one of the following to occur when the limit is attained The Internet LED blinks green or amber The Internet connection is disconnected and disabled 10 Click the Apply button The Internet Traffic Statistics section helps yo...

Page 68: ... if a device is disconnected and rejoins the network MAC Address The unique MAC address for each device does not change The MAC address is typically shown on the product label 5 To update this page click the Refresh button Manage the Modem Router Configuration File The configuration settings of the modem router are stored within the modem router in a configuration file You can back up save this fi...

Page 69: ...ration Settings To restore configuration settings that you backed up 1 Launch an Internet browser from a computer or wireless device that is connected to the network 2 Type http www routerlogin net or http www routerlogin com A login window opens 3 Enter the user name and password The user name is admin The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Ad...

Page 70: ... The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Administration Backup Settings 5 Click the Erase button The factory default settings are restored The user name is admin the password is password and the LAN IP address is 192 168 0 1 DHCP is enabled View Wireless Access Points in Your Area You can view wireless networks or access points in your area and ...

Page 71: ...n some channels might not be available If many wireless networks at your location use the same channel as your wireless network you might experience interference You can change the channel to avoid the interference To view or change your wireless channel 1 Launch a web browser from a computer or wireless device that is connected to the network 2 Type http routerlogin net or http 192 168 0 1 A logi...

Page 72: ...account Most ISPs use dynamically assigned IP addresses This means that the IP address can change at any time You can use the IP address to access your network remotely but most people don t know what their IP addresses are or when this number changes To make it easier to connect you can get a free account with a Dynamic DNS service that lets you use a domain name to access your home network To us...

Page 73: ...ervice check box 6 In the Service Provider list select your service provider from the list 7 In the Host Name field type the host name sometimes called the domain name for your account 8 In the User Name field enter the user name for your account 9 In the Password 6 32 characters field type the password for your DDNS account 10 Click the Apply button Your changes are saved 11 To verify that your D...

Page 74: ...ettings You need to know the modem router s WAN IP address to use this feature Note Be sure to change the password for the user name admin to a secure password The ideal password contains no dictionary words from any language and contains uppercase and lowercase letters numbers and symbols It can be up to 30 characters See Change the admin Password on page 59 To set up remote management 1 Launch a...

Page 75: ...IP address to define the allowed range To allow access from any IP address on the Internet select the Everyone radio button 7 Specify the port number for accessing the web management interface Normal web browser access uses the standard HTTP service port 80 For greater security enter a custom port number for the remote web management interface Choose a number from 1024 to 65535 but do not use the ...

Page 76: ...an use port forwarding and port triggering to set up rules for Internet traffic You need networking knowledge to set up these features This chapter includes the following sections Set Up Port Forwarding to a Local Server Set Up Port Triggering ...

Page 77: ...c incoming protocols 1 Decide which type of service application or game you want to provide 2 Find the local IP address of the computer on your network that will provide the service The server computer must always have the same IP address To specify this setting use the reserved IP address feature See Reserve LAN IP Addresses on page 46 3 Launch an Internet browser from a computer or wireless devi...

Page 78: ...groups or news groups 2 Launch an Internet browser from a computer or wireless device that is connected to the network 3 Type http www routerlogin net or http www routerlogin com A login window opens 4 Enter the user name and password The user name is admin The user name and password are case sensitive The BASIC Home page displays 5 Select ADVANCED Advanced Setup Port Forwarding Port Triggering 6 ...

Page 79: ...indow opens 3 Enter the user name and password The user name is admin The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Port Forwarding Port Triggering 5 Leave the Port Forwarding radio button selected as the service type 6 In the table select the radio button next to the service name 7 Click the Edit Service button The Ports Custom Service...

Page 80: ...use port forwarding to allow web requests from anyone on the Internet to reach your web server To make a local web server public 1 Assign your web server either a fixed IP address or a dynamic IP address using DHCP address reservation In this example your modem router always gives your web server an IP address of 192 168 0 33 2 In the Port Forwarding Port Triggering page configure the modem router...

Page 81: ...ent the web page request Set Up Port Triggering Port triggering is a dynamic extension of port forwarding that is useful in these cases An application must use port forwarding to more than one local computer but not simultaneously An application must open incoming ports that are different from the outgoing port With port triggering the modem router monitors traffic to the Internet from an outbound...

Page 82: ...he Service Name field type a descriptive service name 8 In the Service User list select Any or select Single address and enter the IP address of one computer Any the default allows any computer on the Internet to use this service Single address restricts the service to a particular computer 9 Select the service type either TCP or UDP or TCP UDP both If you are not sure select TCP UDP 10 In the Tri...

Page 83: ...erver Your modem router stores the original information performs Network Address Translation NAT on the source address and port and sends this request message through the Internet to the IRC server 4 Noting your port triggering rule and observing the destination port number of 6667 your modem router creates another session entry to send any incoming port 113 traffic to your computer 5 The IRC serv...

Page 84: ...uter If you do not find the solution here check the NETGEAR support site at http support netgear com for product and contact information This chapter contains the following sections Troubleshoot with the LEDs Cannot Log In to the Modem Router Changes Not Saved Wireless Connectivity Troubleshoot Your Network Using the Ping Utility ...

Page 85: ...LEDs are still lit one minute after power up do the following Cycle the power to see if the modem router recovers Press and hold the Reset button to return the modem router to its factory settings For more information see Factory Settings on page 93 If the error persists you might have a hardware problem Contact technical support at www netgear com support Internet LED Is Off If the Internet LED i...

Page 86: ...owered on it s Power LED is lit If the modem router is powered on someone might have turned off the SSID broadcast or the turned off the wireless radios See Wireless Connectivity on page 89 2 If you are connected to the modem router network but the web browser does not display the login window check the following Make sure that your browser has Java JavaScript or ActiveX enabled If you are using I...

Page 87: ...ress is in this range check the connection from the computer to the modem router and reboot your computer If your modem router s IP address was changed and you do not know the current IP address clear the modem router s configuration to factory defaults This sets the modem router s IP address to 192 168 0 1 For more information see Factory Settings on page 93 ...

Page 88: ...ne logged in to the modem router and disabled its wireless radios or set up a wireless schedule In this case pressing the WiFi On Off button does not turn the wireless radios back on You must log in to enable the wireless radios Use an Ethernet cable to for a wired connection to the modem router Then log in and change the settings For more information see Control the Wireless Radios on page 54 Som...

Page 89: ... The device then responds with an echo reply You can easily troubleshoot a network using the ping utility in your computer or workstation Test the LAN Path to Your Modem Router You can ping the modem router from your computer to verify that the LAN path to your modem router is set up correctly To ping the modem router from a Windows computer 1 From the Windows toolbar click Start and select Run 2 ...

Page 90: ...evice such as your ISP DNS server If the path is functioning correctly messages like those shown in the previous section display If you do not receive replies check the following Check that your computer has the IP address of your modem router listed as the default gateway If DHCP assigns the IP configuration of your computers this information is not visible in your computer Network Control Panel ...

Page 91: ...92 A ASupplemental Information This appendix covers the following topics Factory Settings Technical Specifications ...

Page 92: ... Login password case sensitive password Local network LAN LAN IP 192 168 0 1 Subnet mask 255 255 255 0 DHCP server Enabled DHCP range 192 168 0 2 to 192 168 0 254 Time zone Pacific time DHCP starting IP address Configured by the Internet provider DHCP ending IP address 192 168 0 254 DMZ Disabled Time zone As per the ISP MSO ToD Time of Day Configuration Time zone adjusted for daylight savings time...

Page 93: ...annels Operating mode Up to 600 Mbps at 2 4 GHz 1300 Mbps at 5 GHz 1 Maximum wireless signal rate derived from IEEE Standard 802 11 specifications Actual throughput can vary Network conditions and environmental factors including volume of network traffic building materials and construction and network overhead lower actual data throughput rate Table 2 Factory default settings continued Feature Def...

Page 94: ...omagnetic emissions FCC Part 15 Class B LAN 10BASE T or 100BASE TX or 1000BASE T RJ 45 WAN 24 x 8 DOCSIS 3 0 WAN Interface Wireless Maximum wireless signal rate complies with the IEEE 802 11 standard See the footnote for the previous table Radio data rates Auto Rate Sensing Data encoding standards IEEE 802 11ac 2 0 IEEE 802 11n version 2 0 IEEE 802 11n 256QAM IEEE 802 11g IEEE 802 11b 2 4 GHz IEEE...

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