Questions About Connecting and
Disconnecting Devices and Accessing the
Internet
Review these topics for answers to questions about connecting and disconnecting
devices and accessing the Internet.
What do I do if I can’t connect a device to the mobile
hotspot?
If you are experiencing problems connecting to the mobile hotspot, try the following
suggestions:
•
Turn off your mobile hotspot and take the battery out, wait 10 seconds, put the
battery back in, and turn your mobile hotspot on.
•
Restart your computer.
•
Turn off or temporarily disable any security programs or firewalls.
•
If possible, try using another computer or Wi-Fi device to connect to your mobile
hotspot. If you can, then the problem is with the device that cannot connect, not the
mobile hotspot.
What do I do if I can’t access the Internet?
If you are connected to the mobile hotspot but cannot connect to the Internet, try the
following suggestions:
•
Check the display status on the mobile hotspot’s LCD screen.
•
Make sure that network coverage is available in your area.
•
Make sure that your micro SIM card is active and enabled with data services.
•
Wait one to two minutes for the mobile hotspot to initialize.
•
Confirm that your account is activated and that no other Internet connections are
active.
•
Switch your mobile hotspot off and on and restart your computer or Wi-Fi device.
User Manual
51
Frequently Asked Questions
Nighthawk 5G Mobile Hotspot
