NETGEAR Nighthawk 5G User Manual Download

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Questions About the Mobile Hotspot Web Page..........................54

How do I go back to the mobile hotspot web page?................54
What do I do if I forget my attadmin login password?..............54

General Questions..............................................................................55

Why isn’t my battery charging?....................................................55
Why is the Signal Strength indicator always low?......................55
Why is the download or upload speed slow?............................55
The LCD screen is not lit. How do I know if the mobile hotspot is
still powered on?............................................................................56
How do I find my computer’s IP address?..................................56

Find the IP address on a Windows 7 , Windows Vista , or
Windows XP device...................................................................56
Find the IP address on a Windows 8 device..........................56
Find the IP address on a Mac OS X device............................56
Find the IP address on devices running other operating
systems.......................................................................................57

How do I find a device’s MAC address?......................................57

Find the MAC address on a Windows 7, Vista , or XP
device..........................................................................................57
Find the MAC address on a Windows 8 device or newer....57
Find the MAC address on a Mac OS X device.......................58

What do I do if the Wi-Fi network name doesn’t appear in the list
of networks?....................................................................................58

Chapter 6 Troubleshooting

View Alerts...........................................................................................60

SIM Not Installed............................................................................60
SIM Error — Check SIM...................................................................60
SIM Locked.....................................................................................60
Temperature-Related Alerts.........................................................61

Reset the Mobile Hotspot..................................................................61

Reset the Mobile Hotspot From the Mobile Hotspot................61

Nighthawk 5G Mobile Hotspot

Summary of Contents for Nighthawk 5G

Page 1: ...User Manual Nighthawk 5G Mobile Hotspot NETGEAR Inc 350 E Plumeria Drive January 2019 San Jose CA 95134 USA...

Page 2: ...roduct updates and web support visit http support netgear com Phone US Canada only 1 888 NETGEAR Phone Other Countries Check the list of phone numbers at http support netgear com general contact defau...

Page 3: ...m the Mobile Hotspot Web Page 19 Delete a Message From the Mobile Hotspot 20 Delete a Message From the Mobile Hotspot Web Page 20 View Alerts From the Mobile Hotspot 21 View Alerts From the Mobile Hot...

Page 4: ...ile Hotspot 40 Set the Display to Increase Battery Life From the Mobile Hotspot Web Page 41 Turn Off WiFi When the Hotspot is Tethered 42 View Details About Your Device From the Mobile Hotspot 44 View...

Page 5: ...55 Why is the download or upload speed slow 55 The LCD screen is not lit How do I know if the mobile hotspot is still powered on 56 How do I find my computer s IP address 56 Find the IP address on a...

Page 6: ...Appendix A Specifications Battery Specifications 65 Display Specifications 66 Mechanical Specifications 67 Mobile Band Specifications 67 Package Contents 67 Port Specifications 68 Security Specificat...

Page 7: ...ware This chapter provides an overview of mobile hotspot features and instructions for how to set up your mobile hotspot and connect to the Internet The chapter covers the following topics Meet Your M...

Page 8: ...D screen icons buttons and connectors Touch screen Touch to navigate USB C port Power button Back Home Figure 1 Mobile hotspot buttons and connectors The mobile hotspot comes with a USB C charging cab...

Page 9: ...ed slow blink The mobile hotspot is not connected to the network Set Up Your Mobile Hotspot The mobile hotspot comes with a preinstalled SIM card To set up your mobile hotspot 1 Insert the battery 2 I...

Page 10: ...C charging cable to your mobile hotspot 2 Connect the other end of the cable to the USB port on your computer or to the USB charger Replace a SIM Card The mobile hotspot comes with a preinstalled SIM...

Page 11: ...replace a SIM card 1 Remove the back cover by lifting the corners 2 Remove the battery 3 Slide out the SIM card 4 Insert the replacement SIM card User Manual 11 Get Started Nighthawk 5G Mobile Hotspo...

Page 12: ...view data usage details and view system alerts Signal Strength WiFi name and password Tap for more Data Usage Tap for more Change passwords view connected devices guest WiFi options and more Addition...

Page 13: ...device to the mobile hotspot Wi Fi network to access the Internet To connect to the Internet 1 Press and release the Power button to turn on the mobile hotspot 2 On your laptop or Wi Fi device open yo...

Page 14: ...5 31 characters Connect to the Mobile Hotspot With Tethering You can connect a computer to the mobile hotspot using the USB C cable instead of connecting with Wi Fi This kind of cable connection is c...

Page 15: ...168 2 1 8080 The mobile hotspot web page displays 3 Enter the administrator login password The default password is attadmin The password is case sensitive Log in to Your Mobile Hotspot Web Page Your m...

Page 16: ...The default password is attadmin The password is case sensitive User Manual 16 Get Started Nighthawk 5G Mobile Hotspot...

Page 17: ...on the Mobile Hotspot Web Page View Messages From the Mobile Hotspot View Messages From the Mobile Hotspot Web Page Delete a Message From the Mobile Hotspot Delete a Message From the Mobile Hotspot We...

Page 18: ...Wi Fi device that is connected to the mobile hotspot launch a web browser 2 Enter 192 168 1 1 8080 or 192 168 1 1 8080 The mobile hotspot web page displays 3 Enter the administrator login password The...

Page 19: ...tes unread network messages You can view SMS messages from your network service provider on the mobile hotspot web page View Messages From the Mobile Hotspot Web Page To view messages from the mobile...

Page 20: ...the mobile hotspot 2 Tap the Messages icon The Messages screen displays 3 Tap the message to select it 4 Tap the Delete button The message is deleted Delete a Message From the Mobile Hotspot Web Page...

Page 21: ...ays alerts to advise you of device status changes When there are outstanding alerts the alerts displays on the screen Alerts remain as long as the issues that cause them are active When the issues are...

Page 22: ...each alert to address the conditions that caused it to display Manage Your Broadband Network Connection You can view the mobile broadband network status turn domestic data on and off and turn internat...

Page 23: ...ake the device press the Power button 2 Tap the Settings button 3 Tap the Broadband button The Broadband screen displays the network status 4 To view details about the network status tap the Network S...

Page 24: ...t launch a web browser 2 Enter http 192 168 1 1 8080 or http 192 168 2 1 8080 The mobile hotspot web page displays 3 Enter the administrator login password The default password is attadmin The passwor...

Page 25: ...e press the Power button 2 Tap the Settings button 3 Tap the Broadband button The Broadband screen displays the network status 4 Tap the Domestic Data On Off button The Domestic Data screen displays 5...

Page 26: ...8 1 1 8080 http 192 168 2 1 8080 The mobile hotspot web page displays 3 Enter the administrator login password The default password is attadmin The password is case sensitive The home page displays 4...

Page 27: ...ss the Power button 2 Tap the Settings button 3 Tap the Broadband button The Broadband screen displays the network status 4 Tap the International Roaming button The International Roaming screen displa...

Page 28: ...bottom of the page 6 Click the Save button Your settings are saved Connect to Wi Fi You can connect up to 20 Wi Fi devices such as smartphones laptops tablets digital cameras printers gaming consoles...

Page 29: ...ed mode the mobile hotspot gives you that option Note Whenever you change WiFi settings any devices connected to the mobile hotspot are disconnected and might need to be reconnected Turn On 5 GHz WiFi...

Page 30: ...word The default password is attadmin The password is case sensitive The home page displays 4 Select WiFi Options The WiFi Options page displays 5 Select 5GHz Only The Save and Cancel buttons display...

Page 31: ...een displays d Tap the radio button for the selection that you want Your settings are saved Use the mobile hotspot web page to set up a profile that is more detailed than the basic profiles offered on...

Page 32: ...his to 20 MHz or 40 MHz 10 To allow the WiFi information to be displayed on the mobile hotspot home screen leave the WiFi Info on Home check box selected 11 Click the Save button A message displays to...

Page 33: ...nd password 7 Tap the Done button Your settings are saved Change WiFi Network Names and Passwords From the Mobile Hotspot Web Page The WiFi network name identifies your WiFi network and is visible to...

Page 34: ...ation about WiFi security see Security Credentials on page 13 To change the type of security used for main and secondary or guest WiFi 1 From a computer or WiFi device that is connected to the mobile...

Page 35: ...etwork without a password and you are responsible for charges incurred Best practice is not to select this option The Save and Cancel buttons display at the bottom of the page 7 Click the Save button...

Page 36: ...out Wi Fi security settings see Manage Wi Fi Security on page 32 The chapter covers the following topics Change the Mobile Hotspot Web Page Login Settings View Connected Devices From the Mobile Hotspo...

Page 37: ...Select Settings Administration Set Password The password settings are displayed 5 In the Admin login field change the password used to log in as an administrator Best practice is to set a more secure...

Page 38: ...launch a web browser 2 Enter http 192 168 1 1 8080 or http 192 168 2 1 8080 The mobile hotspot web page displays 3 Enter the administrator login password The default password is attadmin The password...

Page 39: ...end Battery Life Turn Off WiFi When the Hotspot is Tethered View Details About Your Device From the Mobile Hotspot View Details About Your Device From the Mobile Hotspot Web Page Add and Select Access...

Page 40: ...e connected to either Wi Fi network before going into standby mode the Wi Fi radios turn off Note When you change the Wi Fi settings any devices connected to the mobile hotspot are disconnected and mi...

Page 41: ...isplay Timeout button The Display Timeout screen displays 6 Tap the radio button for the selection that you want Your settings are saved Set the Display to Increase Battery Life From the Mobile Hotspo...

Page 42: ...The home page displays 4 Select Settings General Device The device settings page opens 5 Adjust any of these settings Display Brightness From the menu select the display brightness level Display Timeo...

Page 43: ...er button to wake the device 2 Tap the Settings button 3 Tap the More button The additional settings screen displays 4 Tap the Tethering button The USB tethering screen displays 5 Tap the USB Tether O...

Page 44: ...e the device 2 Tap the Settings button 3 Tap the More button The additional settings screen displays 4 Tap the About button The About screen displays View Details About Your Device From the Mobile Hot...

Page 45: ...dditional APNs and select among the configured APN for use by the mobile hotspot The mobile hotspot checks the APN to determine the type of network connection to establish Add an APN for Another Netwo...

Page 46: ...pport IPv6 10 Click the Save button The entry is added to the table Select an APN to Use To select an APN to use 1 From a computer or Wi Fi device that is connected to the mobile hotspot launch a web...

Page 47: ...lick the Deletebutton The APN is removed Enable DMZ In a demilitarized zone DMZ network configuration a computer runs outside the firewall in the DMZ This computer intercepts incoming Internet traffic...

Page 48: ...XX 8 Click the Save button Your settings are saved Update Mobile Hotspot Software and Firmware The mobile hotspot automatically checks for new software or firmware updates once a week If an update bec...

Page 49: ...r button to wake the device 2 Tap the Settings button 3 Tap the Software button The Software Update screen displays 4 Tap the Check for updates now button The screen refreshes showing any available up...

Page 50: ...ns This chapter provides answers to possible questions about your mobile hotspot Questions About Connecting and Disconnecting Devices and Accessing the Internet Questions About the Mobile Hotspot Web...

Page 51: ...r computer or Wi Fi device to connect to your mobile hotspot If you can then the problem is with the device that cannot connect not the mobile hotspot What do I do if I can t access the Internet If yo...

Page 52: ...168 1 1 8080 or http 192 168 2 1 8080 The mobile hotspot web page displays 3 Enter the password in the Sign In field The default password is attadmin The password is case sensitive 4 Click the Sign In...

Page 53: ...mobile hotspot doesn t connect to my service provider s network If your mobile hotspot does not connect to your service provider s mobile broadband network try the following suggestions Make sure that...

Page 54: ...connected to the mobile hotspot launch a web browser 2 Enter http 192 168 1 1 8080 or http 192 168 2 1 8080 The mobile hotspot web page displays 3 Enter the administrator login password The default p...

Page 55: ...e the life of the battery During this state the device stops charging and allows the battery level to drop to and maintain at approximately 75 percent The next time the device is plugged into a charge...

Page 56: ...cmd or command and click the OK button 2 At the command prompt enter ipconfig and press Enter 3 Write down the IP address for the entry that relates to the Wi Fi network connection The IP address mig...

Page 57: ...If your device runs an operating system not listed in the following procedures see the appropriate operating system documentation Find the MAC address on a Windows 7 Vista or XP device To find the MA...

Page 58: ...ID is displayed This is the same as the MAC address What do I do if the Wi Fi network name doesn t appear in the list of networks If you do not see the mobile hotspot s Wi Fi networks from your Wi Fi...

Page 59: ...eshooting This chapter provides suggestions for troubleshooting problems that might arise when you are using your mobile hotspot The chapter covers the following topics View Alerts Reset the Mobile Ho...

Page 60: ...omer service The micro SIM card might be damaged and need replacing SIM Locked You can unlock the SIM To unlock the micro SIM card from the mobile hotspot web page 1 Contact customer service for the P...

Page 61: ...Hotspot You can reset the mobile hotspot to the factory settings This is useful if you forgot your attadmin login password for the mobile hotspot web page If you reset the mobile hotspot all of your c...

Page 62: ...age To reset the mobile hotspot to its factory settings 1 From a computer or Wi Fi device that is connected to the mobile hotspot launch a web browser 2 Enter http 192 168 1 1 8080 or http 192 168 2 1...

Page 63: ...isplays telling you that devices currently connected will lose Internet access 6 Click the OK button The mobile hotspot returns to its factory settings User Manual 63 Troubleshooting Nighthawk 5G Mobi...

Page 64: ...appendix covers the following topics Battery Specifications Display Specifications Mechanical Specifications Mobile Band Specifications Package Contents Port Specifications Security Specifications Wi...

Page 65: ...attery Up to 11 hours of continuous usage Note 11 hour battery life is achieved by the following heaviest case stream YouTube for 1 hour followed by 30 minutes of idle time and then repeat for over 11...

Page 66: ...Display Specifications The mobile hotspot includes an 2 4 in LCD touch screen User Manual 66 Specifications Nighthawk 5G Mobile Hotspot...

Page 67: ...hickness Mobile Band Specifications Table 3 Mobile Bands Band Technology 2 4 5 12 29 30 46 66 4G LTE bands n260 5G Package Contents Your mobile hotspot package includes the following Nighthawk 5G Mobi...

Page 68: ...t provides one USB 3 1 Type C port Security Specifications Supported security features WiFi security encryption VPN pass through NAT firewall Password protected administration UI User Manual 68 Specif...

Page 69: ...WiFi Specifications WiFi support WiFi 802 11ac 2x2 MIMO 2 4 5 GHz Standalone User Manual 69 Specifications Nighthawk 5G Mobile Hotspot...

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