Cannot Connect to the Extender
If you cannot connect to the extender, determine what prevents you from connecting:
•
If you cannot access
on page 45 for more
information.
•
If you forgot your user name or password, click the Username & Password Help link. For more
information, see
on page 44.
•
If your browser displays an error page, include http:// in the address field of your browser by typing
http://www.mywifiext.net.
•
If you already set up the extender but can no longer connect to it over WiFi, check to see if the Client
Link LED is off.
•
If you cannot get a WiFi connection working, you can use an Ethernet cable to connect your computer
to the extender.
Cannot Join a WiFi Network and Receive an Error Message
To join a WiFi network, you must know its network name (also called the SSID) so that you can select it. If
the network is secure, you must know the passphrase or key. If the extender does not connect to the network
that you select, the cause might be one of the following:
•
It is possible that you typed the network name, passphrase, or key incorrectly. Use Smart Setup (see
on page 15) to select a WiFi network and retype the passphrase or key.
The passphrase or key is case-sensitive. For example, PASSWORD25 is not the same as Password25
or password25.
•
If the extender cannot detect your WiFi network, check to see if your WiFi network is still working. Make
sure that the WiFi router is turned on. If possible, move the extender closer to the WiFi router.
•
If the extender Router Link LED is red, the WiFi connection between the WiFi router and the extender
is poor. You can establish the best connection with a clear line of sight between the extender and the
WiFi router. Make sure that no physical obstacles exist between the extender and the WiFi router, and
try to move the extender closer to the WiFi router.
If you use Smart Setup, and the extender does not connect to the WiFi router, does not connect to the
Internet, or cannot get an IP address from the WiFi router, Smart Setup displays a message to notify you
that the extender is not configured.
To run Smart Setup again, click the YES button. To manually configure the extender, click the NO,
CONFIGURE MANUALLY button.
Cannot Access mywifiext.net
When you try to access
to set up your extender, you might receive an error message
that says you are not connected to the extender's WiFi network. This website is not a regular Internet website.
It is a local web address used to log in to the extender web browser interface and view the extender’s
settings.
Your computer or mobile device must be connected to your extender network to access
FAQs and Troubleshooting
45
Nighthawk X4S AC2200 Tri-Band WiFi Range Extender
