FAQs
This section provides answers for difficulties you might experience with the extender.
The web browser setup keeps asking me for my network password (passphrase) or security key,
and I am sure that I entered the correct password. What can I do?
The extender is probably placed at the borderline of the range covered by the router or access point. To
improve your signal strength, move your extender closer to your router and make sure that the Router Link
LED lights solid blue or amber.
The LED lights as follows:
•
Solid blue. Best connection
•
Solid amber. Good connection
•
Solid red. Poor connection
•
Off. No connection
If you are using WEP security, make sure that you are typing the network password in the correct field.
My router security is WEP, and I entered the wrong password or security key on the extender. I
cannot access the extender anymore. What can I do?
The extender cannot check to see if the WEP password is correct. If you entered the wrong password, your
WiFi-enabled computer or mobile device is not able to get the IP address from the extender. You must reset
the extender to its factory default settings to get the IP address back.
I am connected to NETGEAR_EXT and launched a browser and I can’t I see the web browser setup
guide. What can I do?
Try these troubleshooting steps:
•
Make sure that your computer is set up to use DHCP (most are).
•
Make sure that the 2.4 GHz or 5 GHz Client Link LED is white and that you are using a valid IP address.
•
Relaunch the web browser and enter www.mywifiext.net in the address field. Enter your admin user
name and password and click the LOG IN button.
•
If you are installing the extender as an access point, make sure that you are connecting your computer
or WiFi device to the extender through a WiFi connection instead of an Ethernet connection.
I forgot my admin user name address and password. What can I do?
On the login window, click the Username & Password Help link to answer the security questions that you
set up during the initial setup. For more information, see
Recover a Forgotten User Name or Password
on
page 32.
To restore factory settings:
1.
Use a sharp object such as a pen or paper clip to press and hold the Reset button on the extender for
seven seconds until the Power LED lights amber.
2.
Release the Reset button and wait for the extender to reboot.
The extender resets and returns to the factory default settings.
FAQs and Troubleshooting
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Nighthawk X4S AC2200 Tri-Band WiFi Range Extender
