Troubleshooting
124
D6300 WiFi DSL Modem Router
Note:
Be sure to click
Apply
if you made changes.
Wireless Signal Strength
If your WiFi device finds your network, but the signal strength is weak, check these
conditions:
•
Is your modem router too far from your computer, or too close? Place your computer near
the modem router, but at least 6 feet away, and see whether the signal strength improves.
•
Is your wireless signal blocked by objects between the modem router and your
computer?
Restore the Factory Settings and Password
This section explains how to restore the factory settings, changing the modem router’s
administration password back to
password
. You can erase the current configuration and
restore factory defaults in two ways:
•
Use the Erase function of the modem router (see
93).
•
Use the Restore Factory Settings button on the back of the modem router. See
128. If you restore the factory settings and the modem router fails to
restart, or the green Power LED continues to blink, the unit might be defective. If the error
persists, you might have a hardware problem and should contact technical support at
http://www.netgear.com/support
Troubleshoot Your Network Using the Ping Utility
Most network devices and routers contain a ping utility that sends an echo request packet to
the designated device. The device then responds with an echo reply. You can easily
troubleshoot a network by using the ping utility in your computer or workstation.
Test the LAN Path to Your Router
You can ping the modem router from your computer to verify that the LAN path to your
modem router is set up correctly.
To ping the modem router from a computer running Windows:
1.
From the Windows toolbar, click
Start
, and then select
Run
.
2.
In the field provided, type
ping
followed by the IP address of the modem router, as in this
example:
ping www.routerlogin.net
