NETGEAR CBR40 User Manual Download

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Troubleshooting

This chapter provides information to help you diagnose and solve problems you might experience with your Orbi
router or satellite. If you do not find the solution here, check the NETGEAR support site at

support.netgear.com

for product and contact information.

This chapter includes the following sections:

•

Troubleshoot With the LEDs

•

Troubleshoot the Cable Internet Connection

•

Cannot Log In to the Cable Modem Router

•

Changes Not Saved

•

WiFi Connectivity

•

Troubleshoot Your Network Using the Ping Utility

Summary of Contents for CBR40

Page 1: ...Orbi Whole Home WiFi System Built in Cable Modem User Manual Models CBK40 CBR40 May 2018 202 11877 01 350 E Plumeria Drive San Jose CA 95134 USA ...

Page 2: ...esources Conformity For the current EU Declaration of Conformity visit http kb netgear com app answers detail a_id 11621 Compliance For regulatory compliance information visit http www netgear com about regulatory See the regulatory compliance document before connecting the power supply Trademarks NETGEAR Inc NETGEAR and the NETGEAR Logo are trademarks of NETGEAR Inc Any non NETGEAR trademarks are...

Page 3: ...nnection 18 WiFi Connection 18 WiFi Connection Using WPS 18 Types of Logins 19 Use a Web Browser to Access the Cable Modem Router 19 Automatic Internet Setup 19 Log In to Orbi Web Interface 20 Chapter 3 Specify Your Internet Settings View Modem Router Initialization 23 Manually Set Up the Internet Connection 23 Specify an IPv6 Internet Connection 24 Change the MTU Size 25 Specify the Cable Connect...

Page 4: ...tic Route 49 Delete a Static Route 50 Specify Basic WiFi Settings 50 Change the WiFi Password or Security Level 52 Set Up a Guest WiFi Network 52 View or Change Advanced WiFi Settings 53 Enable Router Mode 54 Generate a New Backhaul Password 54 Check Your Internet Bandwidth 55 Improve Network Connections With Universal Plug N Play 55 Chapter 6 Manage Your Network Update the Router and Satellite Fi...

Page 5: ...cess Your Network Set Up a VPN Connection 81 Specify VPN Service in the Router 81 Install OpenVPN Software 82 Install OpenVPN Software on Your Windows Computer 82 Install OpenVPN Software on Your Mac Computer 84 Install OpenVPN Software on an iOS Device 85 Install OpenVPN Software on an Android Device 86 Use a VPN Tunnel on Your Windows Computer 86 Use VPN to Access Your Internet Service at Home 8...

Page 6: ...Factory Settings for Orbi Cable Modem Router 97 Factory Settings for Orbi Satellite Model RBS20 98 Technical Specifications 99 Technical Specifications for Orbi Cable Modem Router 99 Technical Specifications for Orbi Router Model RBS20 100 6 Orbi WiFi System ...

Page 7: ...ctions about installing a satellite This chapter covers the following topics Orbi Cable Modem Router Model CBR40 Hardware Overview Orbi Satellite Model RBS20 Hardware Overview Orbi Cable Modem Router Model CBR40 LEDs Orbi Satellite Model RBS20 LEDs Labels System Requirements Install your Orbi Whole Home WiFi System For more information about the topics covered in this manual visit the support webs...

Page 8: ...s 1 Ring LED not shown in image 2 Power LED 3 Downstream LED 4 Upstream LED 5 Online LED 6 Sync button also used for WPS connection 7 Ethernet ports 8 Cable coax connector the satellite does not include a cable coax connector 9 Reset button 10 DC power connector 11 Power On Off button Hardware Setup 8 Orbi WiFi System ...

Page 9: ...ed for WPS connection 3 Ethernet ports 4 Power On Off button 5 Power LED 6 DC power connector 7 Reset button Orbi Cable Modem Router Model CBR40 LEDs You can use the LEDs on the cable modem router to verify status and connections The following table lists and describes each LED on the top panel of the cable modem router Hardware Setup 9 Orbi WiFi System ...

Page 10: ...annel Off No downstream channel is locked Downstream Solid amber One upstream channel is locked Solid blue Two or more upstream channels are locked Blinking blue The cable modem router is scanning for an upstream channel Off No upstream channel is locked Upstream Solid blue The cable modem router is online Blinking blue The cable modem router is synchronizing with the cable provider s cable modem ...

Page 11: ...successfully synced and the connection between the cable modem router is good Amber The cable modem router and satellite successfully synced and the connection between the cable modem router and satellite is fair Consider moving the satellite closer to the cable modem router Magenta The cable modem router and satellite failed to sync Move the satellite closer to the cable modem router and try agai...

Page 12: ...em router label System Requirements You need the following to install your modem router Compatible operating system Windows 7 Windows 8 Windows 10 Windows Vista Windows XP Windows 2000 Mac OS UNIX Linux Compatible web browser Microsoft Internet Explorer 5 0 or higher Firefox 2 0 or higher Safari 1 4 or higher Google Chrome 11 0 or higher Cable Internet service Hardware Setup 12 Orbi WiFi System ...

Page 13: ...router and satellite without the app Set Up and Activate Using the NETGEAR Orbi App You can use the NETGEAR Orbi app to set up and activate your Orbi cable modem router and satellite To find the app scan a QR code or search for NETGEAR Orbi in the Apple App Store or Google Play Store Launch the NETGEAR Orbi app on your mobile device and follow the prompts Figure 5 NETGEAR Orbi app Hardware Setup 1...

Page 14: ...llect your Internet service provider ISP account information Collect your ISP account information such as your account mobile phone number user name password and account number 2 Turn off and disconnect existing modems and routers If you are replacing a modem that is currently connected in your home unplug the modem and plug the new cable modem router into the same outlet 3 Connect a coaxial cable...

Page 15: ...n credentials and set up security questions Set up your WiFi network name and password 8 Make sure that you can log in to the cable modem router after the setup In a new web browser window enter orbilogin com or 192 168 1 1 and then enter the cable modem router admin user name and password If the BASIC Home page displays you are ready to activate your Internet service 9 Activate your Internet serv...

Page 16: ... change You can find the contact information in your monthly Internet service billing statement Note To activate your Internet service 1 Visit your ISP s website and follow the onscreen instructions to activate your Internet service 2 To determine the accurate Internet speed visit your cable Internet provider s speed test website and perform a speed test If your actual speed is lower than your sub...

Page 17: ...2 Connect to the Network and Access the Cable Modem Router This chapter contains the following sections Connect to the Network Types of Logins Use a Web Browser to Access the Cable Modem Router 17 ...

Page 18: ...and select the WiFi network 1 Make sure that the cable modem router or satellite is receiving power its Power LED is lit 2 On your WiFi enabled computer or mobile device find and select the WiFi network The WiFi network name is on the cable modem router label The WiFi network name is the same for the cable modem router and the satellite in the Orbi WiFi System If you bought the cable modem router ...

Page 19: ...uter When you connect to the network either with WiFi or with an Ethernet cable you can use a web browser to access the cable modem router to view or change its settings The first time you access the cable modem router the NETGEAR installation assistant automatically checks to see if your cable modem router can connect to your Internet service Automatic Internet Setup You can set up your cable mod...

Page 20: ...e Internet 5 If the browser does not display the web page do the following Make sure that the computer is connected to one of the four LAN Ethernet ports or over WiFi to the cable modem router Make sure that the cable modem router is receiving power and that its Power LED is lit Close and reopen the browser or clear the browser cache Browse to orbilogin com If the computer is set to a static or fi...

Page 21: ...bilogin com A login window opens 3 Enter the Orbi admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays Connect to the Network and Access the Cable Modem Router 21 Orbi WiFi System ...

Page 22: ...net connection when you first access the cable modem router with a web browser You can also customize or specify your Internet settings This chapter contains the following sections View Modem Router Initialization Manually Set Up the Internet Connection Specify an IPv6 Internet Connection Change the MTU Size Specify the Cable Connection Starting Frequency 22 ...

Page 23: ... Cable Connection The Cable Connection page displays The Startup Procedure section displays the initialization progress The page also displays the status of all downstream and upstream channels You must scroll down to view all the channels The number of downstream and upstream channels that are locked depends on the number of channels that your Internet provider uses Manually Set Up the Internet C...

Page 24: ... know that your ISP requires specific servers select this option Enter the IP address of your ISP s primary DNS server If a secondary DNS server address is available enter it also 9 Click the Apply button Your settings are saved Specify an IPv6 Internet Connection To specify an IPv6 Internet Connection 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2...

Page 25: ...recommends changing the MTU setting These web based applications might require an MTU change A secure website that does not open or displays only part of a web page Yahoo email MSN portal America Online s DSL service You use VPN and experience severe performance problems You used a program to optimize MTU for performance reasons and now you are experiencing connectivity or performance problems An ...

Page 26: ... do not send or receive large email attachments for example 1460 Specify the Cable Connection Starting Frequency The starting frequency is automatically generated For most Internet connections you do not need to specify this information If you must enter a starting frequency contact your Internet provider To change the starting frequency 1 Launch a web browser from a computer or mobile device that...

Page 27: ... intrusions from the Internet This chapter includes the following sections Set Up Parental Controls Allow or Block Access to Your Network Use Keywords to Block Internet Sites Block Services From the Internet Manage Network Access Control Lists Schedule When to Block Internet Sites and Services Set Up Security Event Email Notifications 27 ...

Page 28: ...evels for each family member Set a bedtime for your family member s devices Pause the Internet Manage your family s mobile devices across all networks with Circle Go For more information about Circle with Disney visit www netgear com circle Enable Circle With Disney On Your Router You can enable Circle using the router web interface but you must use the Circle app to finish setting up your Circle ...

Page 29: ...number that you provided 13 Enter the code that was sent to your cell phone The Circle app verifies the code 14 Tap the AWESOME button 15 Select a subscription plan and follow the onscreen instructions to set up your preferences Circle with Disney is enabled on your NETGEAR router Enable Circle With Disney Using the Circle App Before enabling Circle make sure that your router is in router mode You...

Page 30: ... The BASIC Home page displays 4 Select Parental Controls The Parental Controls page displays 5 Move the slider to the right to enable Standard Parental Controls You can only enable one parental controls service Note 6 Click the Apply button 7 Download the NETGEAR genie app on your mobile device For more information see http www netgear com lpc 8 Launch the NETGEAR genie app 9 Tap Parental Controls...

Page 31: ...o devices joining your network in the future after you apply these settings 7 To allow the computer or device you re currently using to continue to access the network select the check box next to your computer or device and click the Allow button 8 To view a list of allowed or blocked devices that are not connected click one of the following links View list of allowed devices not currently connect...

Page 32: ...the Schedule page 6 In the Type keyword or domain name here field enter a keyword or domain that you want to block For example Specify XXX to block http www badstuff com xxx html Specify com if you want to allow only sites with domain suffixes such as edu or gov Enter a period to block all Internet browsing access 7 Click the Add Keyword button The keyword is added to the keyword list The keyword ...

Page 33: ... 6 Click the Apply button Your settings are saved Avoid Blocking on a Trusted Computer You can exempt one trusted computer from blocking The computer that you exempt must be assigned a fixed IP address You can use the reserved IP address feature to specify the IP address See Manage Reserved LAN IP Addresses on page To specify a trusted computer 1 Launch a web browser from a computer or mobile devi...

Page 34: ...services all the time select the Always radio button To block the services based on a schedule select the Per Schedule radio button For information about how to specify the schedule see Schedule When to Block Internet Sites and Services on page 35 6 Click the Add button The Block Services Setup page displays 7 To add a service that is in the Service Type list select the application or service The ...

Page 35: ...e password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Security Access Control The Access Control page displays 5 Select the Turn on Access Control check box 6 Click the View list of allowed devices not currently connected to the network link The list displays 7 Select the check box for...

Page 36: ... the list 7 If you live in a region that observes daylight saving time select the Automatically adjust for daylight savings time check box 8 Click the Apply button Your settings are saved Set Up Security Event Email Notifications The cable modem router can email you its logs of cable modem router activity The log records cable modem router activity and security events such as attempts to access bl...

Page 37: ...res authentication check box and do the following In the User Name field type the user name for the outgoing email server In the Password field type the password for the outgoing email server 10 To send alerts immediately select the Send Alerts Immediately check box Email alerts are sent immediately when someone attempts to visit a blocked site 11 To send logs based on a schedule specify these set...

Page 38: ...LAN TCP IP Settings Use the Router as a DHCP Server Disable the DHCP Server Feature in the Router Manage Reserved LAN IP Addresses Custom Static Routes Specify Basic WiFi Settings Set Up a Guest WiFi Network View or Change Advanced WiFi Settings Enable Router Mode Generate a New Backhaul Password Check Your Internet Bandwidth Improve Network Connections With Universal Plug N Play 38 ...

Page 39: ... playing online games or videoconferencing but it makes the firewall security less effective See Set Up a Default DMZ Server on page 42 Respond to Ping on Internet Port This feature allows your cable modem router to be discovered Use this feature only as a diagnostic tool or if you have a specific reason Disable IGMP Proxying IGMP proxying allows a computer on the local area network LAN to receive...

Page 40: ...ETGEAR account 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setu...

Page 41: ... show the Status Cancel and Apply buttons 8 In the Host Name field type the host name sometimes called the domain name for your account 9 For a no IP Dyn account in the User Name field enter the user name for your account 10 For a NETGEAR account at no IP in the Email field type the email address for your account 11 In the Password 6 32 characters field type the password for your DDNS account 12 C...

Page 42: ...sed the DMZ server computer can be used to attack other computers on your network The cable modem router usually detects and discards incoming traffic from the Internet that is not a response to one of your local computers or a service that you configured in the Port Forwarding Port Triggering page Instead of discarding this traffic you can specify that the cable modem router forwards the traffic ...

Page 43: ...d to use private IP addresses on the LAN side and to act as a DHCP server The cable modem router s default LAN IP configuration is as follows LAN IP address 192 168 1 1 Subnet mask 255 255 255 0 These addresses are part of the designated private address range for use in private networks and are suitable for most applications If your network requires a different IP addressing scheme you can change ...

Page 44: ...ed It is adequate for most networks unless you are using an unusual network setup RIP 2 This format carries more information Both RIP 2B and RIP 2M send the routing data in RIP 2 format RIP 2B uses subnet broadcasting RIP 2M uses multicasting 8 Click the Apply button Your settings are saved If you changed the LAN IP address of the cable modem router you are disconnected when this change takes effe...

Page 45: ...er The default starting IP address is 192 168 1 2 b In the Ending IP Address field enter the number at the end of the range of IP addresses This IP address must be in the same subnet as the cable modem router The default ending IP address is 192 168 1 254 7 Click the Apply button Your settings are saved The cable modem router delivers the following parameters to any LAN device that requests DHCP A...

Page 46: ...ress for a computer on the LAN that computer always receives the same IP address each time it accesses the cable modem router s DHCP server Assign reserved IP addresses to computers or servers that require permanent IP settings Reserve an IP Address To reserve an IP address 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login ...

Page 47: ... 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Setup LAN Setup The LAN Setup page displays 5 Select the radio button next to the reserved address 6 Click the Edit button...

Page 48: ... a second static route was created to your local network for all 192 168 1 x addresses With this configuration if you try to access a device on the 134 177 0 0 network your cable modem router forwards your request to the ISP The ISP forwards your request to the company where you are employed and the company firewall is likely to deny the request In this case you must define a static route telling ...

Page 49: ...ngle host type 255 255 255 255 11 Type the gateway IP address This address must be on the same LAN segment as the cable modem router 12 Type a number from 1 through 15 as the metric value This value represents the number of cable modem routers between your network and the destination Usually a setting of 2 or 3 works but if this is a direct connection set it to 1 13 Click the Apply button The stat...

Page 50: ...y Basic WiFi Settings The cable modem router and satellite come preset with the same WiFi network name SSID and the same WiFi security You can find the SSID and password on the cable modem router label and on the satellite label If you log in to the cable modem router and change the WiFi settings the cable modem router automatically sends the new settings to the satellite If you change your WiFi s...

Page 51: ...e best When you use multiple access points it is better if adjacent access points use different channels to reduce interference The recommended channel spacing between adjacent access points is four channels for example use Channels 1 and 5 or 6 and 10 7 Click the Apply button Your settings are saved The cable modem router sends the new settings to the satellite If you are using a WiFi connection ...

Page 52: ...itive The BASIC Home page displays 4 Select Wireless The Wireless Settings page displays 5 Under Security Options select a WPA option WPA2 PSK AES WPA PSK TKIP WPA2 PSK AES The WPA2 option uses the newest standard for the strongest security but some older computers and WiFi devices cannot use WPA2 If your network includes old computers and WiFi devices select the WPA PSK TKIP WPA2 PSK AES radio bu...

Page 53: ...our Internet connection but they cannot access computers or devices that are connected to your Orbi network 9 Select a security option The WPA2 options use the newest standard for the strongest security WPA2 is the default setting 10 Click the Apply button Your settings are saved The cable modem router sends the new settings to the satellite View or Change Advanced WiFi Settings To view or change ...

Page 54: ...e displays 4 Select ADVANCED Advanced Setup Router Bridge Mode The Router Bridge Mode page displays 5 Select the Router Mode radio button 6 Click the Apply button Your settings are saved Generate a New Backhaul Password The backhaul password is a security key that is used in WiFi communication between the cable modem router and the satellite You can generate a new backhaul password After you gener...

Page 55: ...lays 5 Click the Take a Speedtest button Your Internet s download and upload speeds display Improve Network Connections With Universal Plug N Play Universal Plug N Play UPnP helps devices such as Internet appliances and computers access the network and connect to other devices as needed UPnP devices can automatically discover the services from other registered UPnP devices on the network If you us...

Page 56: ...ness of the device status but can significantly reduce network traffic 7 Type the advertisement time to live in hops The time to live for the advertisement is measured in hops steps for each UPnP packet sent Hops are the steps a packet takes between cable modem routers The number of hops can range from 1 to 255 The default value for the advertisement time to live is 4 hops which should be fine for...

Page 57: ...Satellite Firmware Change the admin Password Set Up Password Recovery Recover the admin Password View Router Status View Satellite Status View and Manage Logs of Router Activity View Devices Connected to the Network View Satellites Connected to the Network Monitor Internet Traffic Manage the Router Configuration File Set Up Remote Management Use Remote Access Remotely Access Your Router Using the ...

Page 58: ...e Update page displays 5 Click the Check button The cable modem router checks to see if new firmware is available for the cable modem router and satellite 6 If new firmware is available click the Update All button The cable modem router locates and downloads the firmware for the cable modem router and satellite and begins the update To avoid the risk of corrupting the firmware do not interrupt the...

Page 59: ...vice that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Administration Firmware Update Manual Update The Firmware Update page displays ...

Page 60: ...e name ends in img 7 Click the Upload button The firmware is updated Change the admin Password This feature let you change the default password that is used to log in to the cable modem router with the user name admin This password is not the one that you use for WiFi access The cable modem router label shows your unique WiFi network name SSID and password for WiFi access Be sure to change the pas...

Page 61: ...mputer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the Orbi admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Administration Set Password The Set Password page displ...

Page 62: ...s your recovered password 7 Click the Login again button A login window opens 8 With your recovered password log in to the cable modem router View Router Status To view cable modem router status and usage information 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The ...

Page 63: ...the port TxPkts The number of packets transmitted on this port since reset or manual clear RxPkts The number of packets received on this port since reset or manual clear Collisions The number of collisions on this port since reset or manual clear Tx B s The current transmission outbound bandwidth used on the WAN and LAN ports Rx B s The current reception inbound bandwidth used on the WAN and LAN p...

Page 64: ...tion of network names to IP addresses Lease Obtained The date and time when the lease was obtained Lease Expires The date and time that the lease expires 6 To return the status of all items to 0 click the Release button 7 To refresh the page click the Renew button 8 To exit the page click the Close Window button View Satellite Status To view your satellite s status it must be connected to your Orb...

Page 65: ...dministration Logs The Logs page displays the following information Date and time The date and time the log entry was recorded Source IP The IP address of the initiating device for this log entry Target address The name or IP address of the website or news group visited or to which access was attempted Action The action that occurred such as whether Internet access was blocked or allowed 5 To refr...

Page 66: ...e is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select Attached Devices The Attached Devices page displays the following information in the Connected Satellites section Device Name This section displays the satellite model name and IP address IP Address This section displays the sat...

Page 67: ...ion is applied when the traffic limit is reached Download only The restriction is applied to incoming traffic only Both Directions The restriction is applied to both incoming and outgoing traffic Select the Connection time control radio button and enter the allowed hours in the Monthly limit field 7 If your ISP charges for extra data volume when you make a new connection enter the extra data volum...

Page 68: ...he one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Administration Backup Settings The Backup Settings page displays 5 Click the BACK UP button 6 Specify a location on your network A copy of the current settings is saved in the location you specified Erase the Current Configuration Settings You can...

Page 69: ... page displays 4 Select ADVANCED Administration Backup Settings The Backup Settings page displays 5 Click the Browse button to find and select the cfg file 6 Click the RESTORE button The file is uploaded to the cable modem router and the cable modem router reboots WARNING Do not interrupt the reboot process Set Up Remote Management You can access your cable modem router over the Internet to view o...

Page 70: ...lect the Only This Computer radio button Enter the IP address to be allowed access To allow access from a range of IP addresses on the Internet select the IP Address Range radio button Enter a beginning and ending IP address to define the allowed range To allow access from any IP address on the Internet select the Everyone radio button 7 Specify the port number for accessing the cable modem router...

Page 71: ...pp to remotely access your cable modem router and change its settings Before you can use remote access with the NETGEAR Orbi app you must update your cable modem router s firmware and download the latest NETGEAR Orbi app for your mobile device For more information about how to update your cable modem router s firmware see Update the Router and Satellite Firmware on page 58 Manage Your Network 71 O...

Page 72: ...rts You can use port forwarding and port triggering to set up rules for Internet traffic You need networking knowledge to set up these features This chapter includes the following sections Port Forwarding to a Local Server Port Triggering 72 ...

Page 73: ...fy this setting use the reserved IP address feature See Manage Reserved LAN IP Addresses on page 3 Launch a web browser from a computer or mobile device that is connected to your Orbi network 4 Enter orbilogin com A login window opens 5 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and passwo...

Page 74: ...utton selected as the service type 7 Click the Add Custom Service button The Ports Custom Services page displays 8 In the Service Name field enter a descriptive name 9 In the Protocol menu select the protocol If you are unsure select TCP UDP 10 In the External Port range field enter the port numbers 11 Specify the internal ports by one of these methods Leave the Use the same port range for Interna...

Page 75: ... port range for Internal port check box selected or enter the ports in the Internal port range field Internal IP address Type the IP address in the Internal IP address fields or select the radio button for an attached device listed in the table 9 Click the Apply button Your settings are saved Delete a Port Forwarding Entry To delete a port forwarding entry 1 Launch a web browser from a computer or...

Page 76: ...the IP address that the ISP assigned which typically changes How the Router Implements the Port Forwarding Rule The following sequence shows the effects of a port forwarding rule 1 When you type the URL www example com in your browser the browser sends a web page request message with the following destination information Destination address The IP address of www example com which is the address of...

Page 77: ...ce that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Port Forwarding Port Triggering The Port Forwarding Port Triggerin...

Page 78: ...es not use port triggering even if you specified port triggering settings 7 In the Port Triggering Timeout field enter a value up to 9999 minutes This value controls how long the inbound ports stay open when the cable modem router detects no activity This value is required because the cable modem router cannot detect when the application terminates Application Example Port Triggering for Internet ...

Page 79: ...e port for example port 33333 as the destination port The IRC server also sends an identify message to your cable modem router with destination port 113 6 When your cable modem router receives the incoming message to destination port 33333 it checks its session table to see if a session is active for port number 33333 Finding an active session the cable modem router restores the original address i...

Page 80: ...ins how to set up and use VPN access This chapter includes the following sections Set Up a VPN Connection Specify VPN Service in the Router Install OpenVPN Software Use a VPN Tunnel on Your Windows Computer Use VPN to Access Your Internet Service at Home Block VPN Client Internet Access in the Router Use a VPN Tunnel to Access Your Internet Service at Home 80 ...

Page 81: ...in the cable modem router before you can use a VPN connection To specify the VPN service 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are c...

Page 82: ...e password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup VPN Service The VPN Service page displays 5 Make sure that the Enable VPN Service check box is selected 6 Specify any VPN service settings on the page For more information see Specify VPN Service in the Router on page...

Page 83: ...nd click the I Agree button 13 Leave the check boxes selected and click the Next button 14 To specify the destination folder click the Browse button and select a destination folder Figure 7 A Windows Security window opens Use VPN to Access Your Network 83 Orbi WiFi System ...

Page 84: ...connection list find the local area connection with the device name TAP Windows Adapter c Select the local area connection and change its name not its device name to NETGEAR VPN If you do not change the VPN interface name the VPN tunnel connection will fail For more information about using OpenVPN on your Windows computer visit https openvpn net index php open source documentation howto html quick...

Page 85: ... your Mac computer visit https openvpn net index php access server docs admin guides 183 how to connect to access server from a mac html Install OpenVPN Software on an iOS Device You must install this software on each iOS device that you plan to use for VPN connections to your cable modem router To install VPN client software on an iOS device 1 Launch a web browser from a computer or mobile device...

Page 86: ...d in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup VPN Service The VPN Service page displays 5 Make sure that the Enable VPN Service check box is selected 6 Specify any VPN service settings on the page For more information see Specify VPN Service in the Router on page 81 7 Click the FOR SMART PHONE button to download the OpenVPN configu...

Page 87: ...cheme either for your home network or for the network with the client VPN computer For information about changing these settings see Change the LAN TCP IP Settings on page To open a VPN tunnel 1 Launch the OpenVPN application with administrator privileges Figure 8 The OpenVPN icon displays in the Windows taskbar TIP You can create a shortcut to the VPN program then use the shortcut to access the s...

Page 88: ...wser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup VPN Service The VPN Service pag...

Page 89: ...ction to access section and select the Home Network only radio button This is the default setting The VPN connection is only to your home network not to the Internet service for your home network 7 Click the Apply button Your settings are saved 8 Click the FOR WINDOWS or FOR MAC0SX button and download the configuration files for your VPN clients 9 Unzip the configuration files and copy them to the...

Page 90: ...not find the solution here check the NETGEAR support site at support netgear com for product and contact information This chapter includes the following sections Troubleshoot With the LEDs Troubleshoot the Cable Internet Connection Cannot Log In to the Cable Modem Router Changes Not Saved WiFi Connectivity Troubleshoot Your Network Using the Ping Utility 90 ...

Page 91: ...sists a hardware problem might be the asue Contact technical support at Internet LED Is Off If the Internet LED is off and the cable modem router is connected to the cable television cable try the following Make sure that the coaxial cable connections are secure at the cable modem router and at the wall jack Make sure that your cable Internet provider provisioned your cable Internet service Your p...

Page 92: ...t access the cable modem router make sure that you are using the correct login information The user name is admin and the default password is password Both are case sensitive Make sure that Caps Lock is off when you enter this information 4 If you customized advanced home network settings such as the IP address scheme check the following Make sure that the IP address of your computer is on the sam...

Page 93: ...and disabled its SSID broadcast Your WiFi network is hidden and does not display in your WiFi client s scanning list By default SSID broadcast is enabled To connect with WiFi you must type the network SSID and password You can find the WiFi network but you can t connect Check the following Make sure that your computer or device supports the security that you are using for your WiFi network WPA or ...

Page 94: ...ed Check that the appropriate LEDs are on for your network devices If your cable modem router and computer are connected to a separate Ethernet switch make sure that the link LEDs are lit for the switch ports that are connected to your computer and cable modem router Wrong network configuration Verify that the Ethernet card driver software and TCP IP software are both installed and configured on y...

Page 95: ... network address of the remote device Check to see that your cable or DSL modem is connected and functioning If your ISP assigned a host name to your computer enter that host name as the account name on the Internet Setup page Your ISP might be rejecting the Ethernet MAC addresses of all but one of your computers Many broadband ISPs restrict access by allowing traffic only from the MAC address of ...

Page 96: ...10 Supplemental Information This appendix covers the following topics Factory Settings Technical Specifications 96 ...

Page 97: ...Router login admin User name case sensitive password Login password case sensitive Use default hardware address WAN MAC address Internet connection 1500 WAN MTU size AutoSensing Port speed 192 168 1 1 LAN IP Local network LAN 255 255 255 0 Subnet mask Enabled DHCP server 192 168 1 2 to 192 168 1 254 DHCP range 192 168 1 2 DHCP starting IP address 192 168 1 254 DHCP ending IP address Disabled DMZ G...

Page 98: ...ctual data throughput rate Factory Settings for Orbi Satellite Model RBS20 The following table shows the factory default settings for the satellite Table 6 Factory default settings for the satellite Default Setting Feature orbilogin com User login URL Router login admin User name case sensitive password Login password case sensitive Use default hardware address WAN MAC address Internet connection ...

Page 99: ...s Actual throughput can vary Network conditions and environmental factors including volume of network traffic building materials and construction and network overhead lower actual data throughput rate Technical Specifications The following are the technical specifications for Orbi cable modem router and satellite Technical Specifications for Orbi Cable Modem Router The following table shows the te...

Page 100: ...er wireless network 2 4 GHz 2 412 2 462 GHz 5 GHz 5 18 GHz 5 24 GHz and 5 745 GHz 5 825 GHz Operating frequency range WPA PSK TKIP WPA2 PSK AES 802 11 security 3 Maximum wireless signal rate derived from IEEE Standard 802 11 specifications Actual throughput can vary Network conditions and environmental factors including volume of network traffic building materials and construction and network over...

Page 101: ... 2 4 GHz 256 QAM support IEEE 802 11 a n ac 5 GHz 256 QAM support Data encoding standards Limited by the amount of WiFi network traffic generated by each node typically 50 70 nodes 2 4 GHz 127 5 GHz front haul 127 Maximum number of computers per wireless network 2 4 GHz 2 412 2 462 GHz 5 GHz 5 18 GHz 5 24 GHz and 5 745 GHz 5 825 GHz Operating frequency range WPA PSK TKIP WPA2 PSK AES 802 11 securi...

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