Neptune E-CODER) R450i, Installation And Maintenance Manual

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Replacement Parts
The following table lists the available replacement parts for the E-CODER)R450 i .
Part Name Part Number
Dow
®
#4 compound (5.3oz tube) 96018-064.
Novagard
®
(4cc Packet) 96018-072.
Magnet 12287-001.
Antenna assembly 12926-000.
Black rubber washer 8340-054.
Lockwire screw 8460-015.
Seal pin 9106-001.
Lid, register 13199-003.
Table 8 – Replacement Parts
Contact Information
Within North America, Neptune Customer Support is available Monday through Friday,
7:00 A.M. to 5:00 P.M. Central Time, by telephone or email.
By Phone
To contact Neptune Customer Support by phone, complete the following steps.
1. Call (800) 647-4832.
2. Select one of the following options:
l
1 if you have a Technical Support Personal Identification Number (PIN).
l
2 if you do not have a Technical Support PIN.
3. Enter the six-digit PIN and press #.
4. Select one of the following options.
l
2 for Technical Support.
l
3 for maintenance contracts or renewals.
l
4 for Return Material Authorization (RMA) for Canadian Accounts.
You are directed to the appropriate team of Customer Support Specialists. The specialists
are dedicated to you until the issue is resolved to your satisfaction. When you call, be
prepared to give the following information:
18
E-CODER
®
)R450
i™
Installation and Maintenance Guide
Chapter 6: Maintenance and Troubleshooting