Neopost IS-280 iMeter User Manual Download Page 185

Page: 185 / 195

Troubleshooting

181

How to Display the Error Lists

How to Display
the Error Lists

To display the error lists logged as Supervisor (See

How to Log

in as Supervisor

p.124 ):

Either:

Select the > Base errors list (or type

) or

Select the> PSD errors list (or type

) or

Select > Server connection history (or type

Press [OK] to validate.

Select an output : Screen, USB printer (if installed), USB
key, then press [OK] .
The system displays the errors, the most recent first.

Scroll with the arrows to find the error you are looking for.

For Base and PSD Errors, displayed items are:



The

Code

of the error.



The

Date

when the error happened .



The

Cycles

count when the error occurred.

For Server Connection History, displayed items are:



The

Date



The

Information

Note the

Code

and refer to your customer service.

How to Display the Machine Counters

How to Display
the Machine
Counters

To display the data of the machine counters logged as Su-
pervisor (See

How to Log in as Supervisor

p.124 ):

Either:

The system displays the data of the machine counters.

Press

and

type

7.1.3

Or
Select the path: > Maintenance > System info > Error list

Press

and

type

7.1.4

Or
Select the path: > Maintenance > System info > Counters

ALPHA1_IR.book Page 181 Jeudi, 15. décembre 2011 10:20 10

Summary of Contents for IS-280 iMeter

Page 1: ...USER SGUIDE IS 240 280 FRANKINGMACHINE ...

Page 2: ...A0001644 A 11 01 2012 ...

Page 3: ...tary Operations 60 4 Money Operations 61 4 1 Overview 63 4 2 Managing Credit 64 4 3 Unlocking the Meter Postal Inspection 67 5 Managing Accounts and Access Rights 69 5 1 Accounting and Access Rights Overview 71 5 2 Selecting an Account Mode 72 5 3 Guidelines to Setup Account Modes 73 5 4 Selecting an Account Mode 77 5 5 Managing the Accounts 78 6 Reports 83 6 1 Report Overview 85 6 2 Generating Re...

Page 4: ...t Default Settings 137 9 9 Job Memories 140 9 10 Connection Settings 143 9 11 Time and Date Management 148 10 Options and Updates 149 10 1 Options and Updates Process 151 10 2 Using the Mailbox 152 10 3 Managing Options 154 10 4 Managing Slogan s 156 10 5 Managing ERAs 158 10 6 Managing Postal Rates 160 10 7 Updating System Software 162 11 Maintaining your Mailing System 165 11 1 Maintaining the I...

Page 5: ...formation about safety precautions and environ mental recommendations to operate your equipment in the best possible conditions 1 1 What you will Find in this Manual 3 1 2 Safety Requirements 6 How to Disconnect your Mailing System 9 1 Read this First ...

Page 6: ...Read this First 2 1 ...

Page 7: ... received mail Section 4 Money Operations Loading postage credit Section 5 Managing Accounts and Access Rights How you can change accounts as user or set up accounts and control access to the machine as supervisor Varies with model Section 6 Reports How you can generate and print out reports for the mailing system usage credit usage account usage etc Section 7 Online Services Using your Mailing Sy...

Page 8: ...he imprint elements ERAs slo gans Section 11 Maintaining your Mailing System Changing the ink cartridge and maintaining other system components Section 12 Troubleshooting What to do when a problem occurs poor printing etc Section 13 Specifications Detailed capabilities of your Mailing System ...

Page 9: ...ecificities TIP Advice to help save you time when processing your mail SUPERVISOR Indicates that you have to log in as supervisor Using the supervisor PIN to perform the procedure Postage functions of the Mailing System are not accessible in this mode Acronym Description Ascending Total Postage Used Credit Postage Available ERA External Return Address ID IDentification LAN Local Area Network link ...

Page 10: ...not route the power cord between pieces of furniture or over sharp edges Make sure there is no strain on the Power Supply cord Avoid using outlets controlled by wall switches or shared by other equipment 1 2 Safety Requirements To reduce the risk of fire use only the power cord supplied with the Mailing System Do not use this product on a wet floor or near water Your machine should be connected wi...

Page 11: ...ay to the environmental protection by consulting your re tailer internet site or by contacting him He will inform you of the collection and treatment processes of these systems CE compliance Products presented in this guide comply to requirements of directives number 2002 95 EC 2006 95 EC and 2004 108 EC These products are compliant with EN 55022 class A Operation of this equipment in a residentia...

Page 12: ...printhead When changing internal elements Ink PSD avoid using too much force to prevent personal injury or damaging equipment To prevent overheating do not block the equipment ventilation openings or try to stop internal fans Do not remove bolted covers as they enclose potentially hazardous parts that should only be accessed by a Service Representative Environmental conditions Your Mailing System ...

Page 13: ...nnecting device 1 First switch the Mailing System to Sleep Mode See How to Switch to Sleep or Wake Mode p 23 if there is no emergency 2 Unplug the Power Supply from the wall plug Unplug the power supply cord only when the mailing machine is in Sleep or Soft Off mode This avoids keeping the ink cartridge in a unprotected position where the ink may dry out and become unusable ...

Page 14: ... electrical shock from lightning Do not install telephone jacks or LAN connectors in a wet location Disconnect the telephone or LAN cable from the wall before removing equipment To prevent damage to equipment do not mistake telephone jacks that connect to the modem optional for LAN connectors that are bigger To reduce the risk of fire only connect the modem to the tele phone line using supplied ca...

Page 15: ...ng System Get to know your mailing system in this section 2 1 System Layout 13 2 2 Control Panel Features 16 2 3 Connections 20 2 4 Power Management 22 How to Switch to Sleep or Wake Mode 23 2 Meet Your Mailing System ...

Page 16: ...Meet Your Mailing System 12 2 ...

Page 17: ...tem Layout Main Components 2 1 System Layout Mail Path Inserting location of envelopes for printing Weighing Platform Measures weight of mail pieces Control Panel Controls the mailing system Cover Allows you to access the ink cartridge ...

Page 18: ... System 14 2 Inside Machine Cover Pull the upper left side corner to open the cover Ink cartridge Prints the postal imprint on envelopes See also Changing the Ink Cartridge p 172 Postal security device PSD Postage meter ...

Page 19: ...rt printer option A USB printer can be directly connected to the mailing system for printing mailing related reports For more information about compatible printers that can connect to your mailing system please contact technical support ...

Page 20: ...Meet Your Mailing System 16 2 Control Panel Features Control panel 2 2 Control Panel Features ...

Page 21: ... printed ERA Indicates that an ERA will be printed when present Job memory Displays selected job memory when applicable Mailbox Indicates unread messages in message box Postage Indicates the amount to be printed on the imprint Rate and services Indicates the current rate and services selected Weighing mode Current weighing method Weight Current weight used to calculate postage ...

Page 22: ...zero the weighing platform Job memories Accesses preset imprint and account memories These presets are managed by the supervisor Credit Accesses credit management KEYPAD Alphanumeric keys Allows the entry of alpha or numeric values postage amounts or weights accounts or other set up information Press a key several times to display all possible charac ters see p 19 Clear Reset rate Clears keypad en...

Page 23: ...cters you may obtain by pressing keys several times in a row Key Alpha numeric Custom text Modem settings 1 1 1 1 2 2ABCabc ABC2 2ABC 3 3DEFdef DEF3 3D 4 4GHIghi GHI4 4 5 5JKLjkl JKL5 5 6 6MNOmno MNO6 6 7 7PQRpqr PQR7 7 8 8TUVtuv TUV8 8 9 9WXYZwxyz WXYZ9 9W 0 0 0 0 C Clear function Clear function Clear function ...

Page 24: ...m has Universal Serial Bus USB ports that allow you to connect a PC Meter Link various modems optional a printer or memory devices 2 3 Connections Power connector To AC mains adaptor USB ports To peripherals see detail in next table LAN Port To LAN WP Port To Weighing Platform ...

Page 25: ...o modem optional To memory device To printer optional Square USB To USB PC Meter Link The Mailing System will detect the connection method on startup Therefore please connect the LAN cable PC Meter Link or the analog modem optional before applying power to the system ...

Page 26: ...activity You can change this default setting in supervisor mode You can also switch to a low power mode by pressing the Sleep Wake button A very low power sleep mode called Soft off mode is also available This mode should only be used for long periods of non use of the machine In this mode the machine takes longer to wake up and the automatic postal updates cannot take place See also To change the...

Page 27: ...stem is in Sleep mode Low power mode Amber blinking The Mailing System is in Soft off mode Very low power mode 2 When switching to Soft off mode the machine may display a screen to schedule an automatic call Press OK to confirm the call will be cancelled and switch the machine to Soft off mode To avoid weighing errors make sure the Weighing Platform is clear when waking up the machine If the machi...

Page 28: ...Meet Your Mailing System 24 2 ...

Page 29: ...to Correct Postage Amount Settings 41 How to Correct Postage Amount Running Mail 43 3 4 Printing Received for Incoming Mail 44 How to Process Incoming Mail Settings 44 How to Process Received Mail Running Mail 45 3 5 Settings Details 46 How to Change Accounts 46 How to Select a Rate 47 How to Enter Postage Amount Manually 49 How to Enter a Default Postage Amount 49 How to Change the Weighing Type ...

Page 30: ...Processing Mail 26 3 ...

Page 31: ...print is selected at power up Home Screen and Configuration Menu Each Type of imprint is associated to a specific Home screen that displays current parameters weight postage Configuration menu that allows you to set the other imprint parameters adver tisements 3 1 The different Types of Imprint Your system has shortcut keys for direct access to save you time You can eliminate key strokes for rate ...

Page 32: ...default values defined as supervisor See also To set default values as supervisor see Configuring your Mailing System p 121 Type of process Type of imprint Parameters Apply postage to outgoing mail Normal Rate Weight Date format Slogan optional ERA optional Correct the amount on a mail piece print on back of envelope Manual amount of postage Date format Print Received and or the date on incoming m...

Page 33: ...l effi ciently Mail preparation involves Sorting mail by type and task to make processing faster p 30 Logging into the system to start a work session p 31 Selecting the Type of imprint that corresponds to each set of mail p 33 Frequently asked questions concerning your machine check list ink level credit p 34 3 2 Preparing and Starting your Work Session ...

Page 34: ... To sort your mail follow the procedure below How to Sort Mail How to Sort Mail Make up mail stacks according to the following steps 1 Check the type of process to apply See table p 28 2 Check the account to use Only if you have to select an account at log in 3 Check the rate and or services to apply 4 Check the physical characteristics Separate mail pieces that exceed the weight size or thickness...

Page 35: ...elect an account You may have to enter a PIN code Your work session ends when the system returns to Sleep Mode How to Log in and Start a Work Session How to Log in andStarta Work Session To log as User 1 Press to wake the system up The system may display one of the following screens Home screen Normal if there is no account Account screen IS 280 only if there are accounts Login screen if there are...

Page 36: ...work session begins Additional information To end the session see How to Switch to Sleep or Wake Mode p 23 To choose the policy for accounting and access control as supervisor see Managing Accounts and Access Rights p 69 Find your account quicker Instead of using up and down arrows type the account number To type letters instead of figures using the keypad press the cor responding key several time...

Page 37: ...w to Change the Current Type of Imprint How to Change the Current Type of Imprint Once you are logged 1 As User The Imprint screen is displayed 2 Select Type and press OK The Type of imprint screen is displayed 3 Select the type of imprint in the list and press OK The Imprint screen is updated and displays the menu items that allow you to modify the imprint parameters 4 Press or to return to the H...

Page 38: ...ed Before laying envelope s on the weighing plat form your home screen should display 0 g If _ g is displayed perform a rezero of the WP See How to Re Zero the Weighing Platform p 133 Is there enough ink in the car tridge To display the level of ink in the printing ink car tridge see How to Display Ink Level and Cartridge Data p 168 You can be warned when the available credit gets below a preset v...

Page 39: ...of the settings may not be nec essary or their order may vary How to Apply Standard Postage Settings How to Apply Standard Postage Settings Required settings 1 Make sure you are on the Home Screen of the Normal type of imprint The Home Screen indicates weight postage and currently selected rate as illustrated below 2 To change the type of imprint if you are not in Normal mode Press and type 1 to a...

Page 40: ...llows Imprint with ERA The Mailing System can contain up to 9 ERA slogans Imprint with Slogan To check or change the Slogan selection Select Slogan Select a Slogan or None in the Slogan list screen For more details see How to Add or Cancel a Slogan on the Imprint p 58 To select an option in the screen Highlight the option using the arrow keys and Always press to validate your selection You can add...

Page 41: ... services Press to open the Rate selection screen Type a rate number to select a rate or display new rate options Press 8 to select the Rate wizard and choose rate options in lists For more details see Selecting a Rate p 47 You are now ready to weigh and print the mail piece You may also enter the postage amount manually on the home screen type directly the first figure of the amount using the key...

Page 42: ... ically selected To change the default weighing type see Changing the default weighing type p 132 You can still enter the weight manually by pressing and select 1 or Manual entry mode If you need to change the current account before applying post age on account enabled configurations see How to Change Accounts p 46 ...

Page 43: ...K The weight of the mail piece is displayed in the Weight area of the home screen and the postage amount is updated 4 Insert the mail piece or a label tape into the system with the side to be printed facing upwards The Mailing System applies the imprint on the mail piece If a mail piece is bigger than mail path maximum thickness see Mail Specifications p 185 you can print on a label instead These ...

Page 44: ... the system with the side to be printed facing upwards The Mailing System applies the imprint on the mail piece If a mail piece is bigger than mail path maximum thickness see Mail Specifications p 185 you may print on a label instead When you put a mail piece on the Weighing Platform the weight value is saved when you remove it You can then print a batch of similar mail pieces same weight without ...

Page 45: ...ttings How to Correct PostageAmount Settings Required settings 1 Make sure you are on the home screen of the Normal type of imprint The home screen indicates weight postage and currently se lected rate as illustrated below 2 Check or change the type of imprint Press and type 1 to access the Imprint screen The type of imprint is indicated on line 2 of the screen To change the type of stamp Select t...

Page 46: ...ange the Date on the Imprint p 55 Press or to return to the home screen 3 Set postage to the desired amount Type the postage amount on the home screen this opens the Manual amount screen Complete the amount and then press OK to validate For more details see How to Enter Postage Amount Manually p 49 You are now ready to print To select an option in the screen Highlight the option using the arrow ke...

Page 47: ...unning Mail The postage amount is displayed on the home screen To print postage directly on mail pieces 1 Insert the mail piece or a label tape into the mail path against the rear guide wall with the side to be printed facing upwards The side that you want to print on should be facing upwards If a mail piece is bigger than mail path maximum thickness see Mail Specifications p 185 you may print on ...

Page 48: ...o Process Incoming Mail Settings Required settings 1 Make sure you are on the Home Screen of the RCVD type of imprint The type of imprint is indicated at the top of the home screen as illustrated 2 To check or change the type of imprint Press and type 1 to access the Imprint screen The type of imprint is indicated on line 2 of the screen 1 Press OK 2 Select RCVD from the Type of imprint screen 3 P...

Page 49: ...OK The screen indicates the current status of the options How to Process Received Mail Running Mail How to Process Received Mail Running Mail On the Received Home Screen 1 Insert the mail piece into the system with the side to be printed facing upwards The Mailing System applies the selected imprint on the mail piece To select an option on the screen Highlight the option using the arrow keys and P...

Page 50: ... Accounts To change accounts as User 1 Either The list of accounts is displayed 2 Select the desired account with Up and Down arrows then press OK 3 Press to return to the home screen The current account number is displayed 3 5 Settings Details Press and type 5 Or Select the path Account The accounts are listed on the screen in the order they were set up See Managing the Accounts p 78 ...

Page 51: ...e class destination format and services in complete lists of options How to Select a Rate How to Select a Rate To select a rate 1 Either The Rate selection screen is displayed 2 You can on this screen Type a rate number 1 to 7 to select a rate or display rate options Press 8 to select the Rate wizard 3 Follow the instructions on screen and once you have chosen the rate and services press OK to val...

Page 52: ... the country if you know it Select Format Formats describe the mail piece types for the selected mail class Select Services All the services available for the mail class destination and format you selected are displayed in a list including No services After you select a service any additional services available will be displayed Wizard Summary Screen Summary screen displays all the selections you ...

Page 53: ...ars 2 Complete the amount 3 Press OK The amount is displayed in the Postage area of the home screen How to Enter a Default Postage Amount How to Enter a Default Postage Amount To enter a default postage amount as Supervisor See How to Log in as Supervisor p 124 1 Select a default rate see How to Change the Default Rate p 137 2 Select a default weight 3 Enter a default weight value Press and type 3...

Page 54: ...Processing Mail 50 3 4 Press OK The default postage amount including the default weight value entered as supervisor and a default rate is displayed on the home screen when you log in as user ...

Page 55: ...enter the weight manually see p 53 if you know it Standard Weighing In this mode you manually and successively put each mail piece on the Weighing Platform The standard weighing type is automatically selected when you put a mail piece on the Weighing Platform You can still enter the weight manually by pressing Check with your Customer Service to see how you can add weighing features to your mailin...

Page 56: ...ype See Details on the Weighing Types p 51 follow the procedure below How to Change the Weighing Type How to Change the Weighing Type To change the weighing type from the Home Screen 1 Either The Weighing type screen is displayed 2 Select the weighing type and press OK Press Or Press and type 2 1 Or Select the path Batch settings Weighing type ...

Page 57: ...the mail piece How to Enter Weight Manually How to Enter Weight Manually To enter the weight manually from the Home Screen 1 Either The Weighing mode screen is displayed 2 Select Manual weight entry or type 1 The Manual weight entry screen is displayed 3 Enter the weight in g and press OK to validate The home screen displays the Manual weight icon and the weight entered Press Or Press and type 2 1...

Page 58: ...type 1 to access the configuration menu of the type of imprint Press to return to the type of imprint home screen Changing the date on the imprint Advancing the Date The Date Advance function allows you to change the date printed on the mail pieces for future sending You can set Date Advance to change the date at a fixed time from supervisor mode This is useful if you process mail after the last m...

Page 59: ...nd press OK or type 3 The Date advance screen is displayed 3 On the Date Advance screen you can configure the printed date as follows To choose another day select the corresponding item in the list The icon indicates the current selection 4 Press OK to apply changes and return to the configuration menu Press and type 1 Or Select the path Imprint The date can be advanced up to 7 days from today s d...

Page 60: ...an add an ERA or a slogan to the imprint as illustrated below Imprint with slogan Imprint with ERA See also The supervisor manages the lists of the available ERAs and slogans See Managing ERAs p 158 and Managing Slogan s p 156 You can add an ERA or a slogan to the imprint ...

Page 61: ... 3 Select the desired ERA in the list or None for printing no ERA The icon indicates the current selection 4 Press OK to validate your selection The Imprint screen is displayed with updated parameters Press and type 1 Or Select the path Imprint If a slogan is already selected a warning message appears to notify that the ERA selection will replace the current slogan Make sure you do want to replace...

Page 62: ...n The icon indicates the current selection 4 Press OK to validate your selection The Imprint screen is displayed with updated parameters Additional information The supervisor manages the lists of the available ERAs see Managing ERAs p 158 Slogans See Managing Slogan s p 156 Press and type 1 Or Select the path Imprint If an ERA is already selected a warning message appears to notify that the slogan...

Page 63: ... To use a job memory 1 Either The job memories list is displayed 2 Select a job memory in the list 3 Press OK to validate and apply memory parameters The job memory area Mem of the Home Screen displays the current job memory name If your mail requires different settings such as Specific postal rate ERA or slogan Department to charge then the job memories are the solution All your settings are stor...

Page 64: ...ces by weighing as User 1 Either 2 Read the explanations then press 3 Place 10 items on the weighing platform and press OK 4 Put the complete stack of items on the weigh platform and press OK 5 The total number of items is displayed This value is an indi cation 3 6 Complementary Operations Press and type 10 Or Select the path Piece Counting You must first weigh at least 10 items in order to get th...

Page 65: ... manage money in your mailing system to allow postage operations 4 1 Overview 63 4 2 Managing Credit 64 How to Check the Meter Credits 64 How to Add Credit to the Meter 65 4 3 Unlocking the Meter Postal Inspection 67 How to Unlock the Meter 67 4 Money Operations ...

Page 66: ...Money Operations 62 4 ...

Page 67: ...f the mailing system to Postal Services through an Internet connection or the telephone line Tracking Credit You can generate reports on the use of the credit as all mailing operations in volving postage are recorded in the Mailing System To generate reports see Reports p 83 4 1 Overview Check that your Mailing System is connected to a network or a telephone line See Connections p 20 and that the ...

Page 68: ...its are sufficient to complete your current task Use the following procedure to display remaining credit How to Check the Meter Credits How to Check the Meter Credits To check the credit in the machine 1 Either The Credit menu is displayed 2 Select the menu path Credit information or type 1 The screen displays the current amounts 4 2 Managing Credit Press Or Press and type 7 Or Select the path My ...

Page 69: ...ks for a PIN code 3 If the system asks for a PIN code enter the code using the keypad and press OK The Credit screen is displayed By default the system proposes the value of the previous funding operation 4 Enter the amount to add using the keypad use C to clear a digit twice to clear the field You need a re credit PIN code to add funds to the mailing system The code depends on the machine die num...

Page 70: ...ssful message If crediting fails the system displays a failure message and the value that you may actually add depending on your postal account balance 6 You can open the Credit information screen to check the new values see How to Check the Meter Credits p 64 In the case of a communication error the amount previously entered cannot be changed ...

Page 71: ...ces to unlock the Meter How to Unlock the Meter How to Unlock the Meter To unlock the Meter and manually connect to the Postal Services 1 Either 2 Select Audit Or type 3 The system asks for confirmation 3 Press OK to connect to the Postal Services If the audit is successful the system displays a successful message and then press OK If the audit fails the system displays a failure message ex plaini...

Page 72: ...Money Operations 68 4 ...

Page 73: ...d Access Rights Overview 71 5 2 Selecting an Account Mode 72 5 3 Guidelines to Setup Account Modes 73 How to Change the Shared PIN Code 74 5 4 Selecting an Account Mode 77 How to Display and Change the Account Mode 77 5 5 Managing the Accounts 78 How to Create an Account 79 How to View Edit Account Parameters 80 How to Activate Deactivate an Account 81 How to Delete an Account 81 5 Managing Accoun...

Page 74: ...Managing Accounts and Access Rights 70 5 ...

Page 75: ...pplies postage to mail Then you can issue reports on each account usage for information about reports see Reports p 83 Accounts from the User s Perspective If the Accounts function is activated users of the mailing system must select an account when starting their work session Afterwards users can change accounts to allocate postal expenditures The supervisor can associate PIN codes to accounts to...

Page 76: ...u to set up both the Ac counts and the Access control functions see Accounting and Access Rights Overview p 71 The table below lists the account functional access control for each account mode 5 2 Selecting an Account Mode Access Control Function No Yes Accounting Function No No account No account with access control Yes Account Account with PIN code ...

Page 77: ...ides users with free access to the machine Self service type This is the default mode in the machine Implementing No account Follow the procedure How to Display and Change the Account Mode p 77 Then select the No account mode No Account Management Menu In No account mode No other setting is necessary for the No account mode 5 3 Guidelines to Setup Account Modes ...

Page 78: ...count Mode p 77 and select the No account with access control mode 2 In the procedure enter the 4 digit shared PIN code the users will have to enter at log in No account with access control Management Menu In No Account with access control mode the menu allows you to change the shared PIN code How to Change the Shared PIN Code How to Change the Shared PIN Code As Supervisor See How to Log in as Su...

Page 79: ...ay and Change the Account Mode p 77 and select the Account mode 2 Create accounts as indicated in How to Create an Account p 79 Account Mode Management Menu In Account mode the menu allows you to manage the accounts See also To add modify or delete s see Managing the Accounts p 78 If only one account is available the Mailing System automatically selects it at start up When you activate the Account...

Page 80: ... Account with PIN Code mode 2 Create accounts with PIN codes as indicated in How to Create an Account p 79 Account with PIN Code Mode Management Menu In Account with PIN code mode the menu allows you to manage the accounts You can manage the PIN code of an account in the account management screens See also To add edit modify or delete accounts see Managing the Accounts p 78 If only one account is ...

Page 81: ...pervisor See How to Log in as Supervisor p 124 1 Either The Account Mode Selection screen is displayed In the screen the current Account mode is selected 2 Select another Account mode The system asks for a confirmation 3 Press OK to confirm 4 If required enter the PIN code and press OK The Mailing System confirms that the Account mode has been changed 5 4 Selecting an Account Mode Press and type 5...

Page 82: ...hanging the maximum number of accounts Account Level Optional p 110 5 5 Managing the Accounts Account names must be unique within the system Param Format Description Number 11 alphanumeric characters Number of the account Two accounts cannot have the same number An account number cannot be modified after the account is created However the account can be deleted Name 32 alphanumeric characters Name...

Page 83: ... p 124 1 Either The Account list screen is displayed 2 Select Add Account 3 Using the keypad Enter account Number and press OK Enter Name and press OK Select the account status active or inactive and press OK Only in mode Account with PIN code type the account PIN code and press OK The Account creation summary screen is displayed 4 Press OK to create the account Press and type 5 2 1 Or Select the ...

Page 84: ...g in as Supervisor p 124 1 Either The Account list screen is displayed 2 Select the account or type its number and press OK 3 Select Edit Modify or type 1 The Edit Modify screen is displayed 4 Change each parameter using the keypad use key C to clear characters Press OK to display the next parameter The Account modification summary screen is displayed 5 Press OK to validate the changes Press and t...

Page 85: ...erform procedure How to View Edit Account Parameters p 80 2 Change the status parameter the button displays the current status active or inactive and press OK 3 On the Account modification summary screen press OK to validate the changes Deleting Accounts You may need to delete an account How to Delete an Account How to Delete an Account To delete an Account 1 Perform procedure How to View Edit Acc...

Page 86: ...Managing Accounts and Access Rights 82 5 ...

Page 87: ...port Overview 85 6 2 Generating Reports 87 How to Generate Reports User 87 How to Generate Reports Supervisor 88 6 3 Postage Data 89 6 4 Credit Data 90 6 5 Account Data 92 How to Generate the Account List Report 92 6 6 System Data 95 How to Generate a IP Configuration Report 98 How to Generate a Proxy Configuration Report 99 6 Reports ...

Page 88: ...Reports 84 6 ...

Page 89: ... Enhanced online postal expense management reporting can be added as an option please contact your Customer Service Reports generally require a beginning Date and an End date Typically the reports are available on screen and can be printed out on an envelope an external USB printer optional or saved on a USB memory device Your Mailing System allows you to get reports on the activity over the past ...

Page 90: ...story Last refill operations performed on the machine in a selected period SPF p 91 ACCOUNT DATA Account list List of accounts in the machine if installed supervisor only PF p 92 Single account Usage on the account for a selected period of time S p 93 Multi accounts Usage on all accounts for a selected period of time PF p 94 SYSTEM DATA Machine configuration Supervisor settings imprint default dat...

Page 91: ...s displayed 3 Select the report type and press OK 4 Depending on the report type the system may ask for para meters such as Period of time targeted begin date end date Desired account etc Select or type the required parameters and press OK The Output selection screen is displayed 5 Select an available output device and press OK The system sends the report details to the selected output 6 2 Generat...

Page 92: ...ports Supervisor HowtoGenerate Reports Supervisor To generate a report as Supervisor See How to Log in as Su pervisor p 124 1 Either 2 Resume with the steps in How to Generate Reports User Press and type 2 Or Select the path Reports ...

Page 93: ...nt month End current day When you specify the Begin date the End date field is filled with a proposed value Begin date 31 days You can specify another End date but the maximum is Begin date 31 days Outputs Screen External printer if installed USB memory device See also Generating Reports p 87 6 3 Postage Data Fields Comments Die number On printed report only For each day in the period Day number N...

Page 94: ...4 Credit Data Fields Comments Current date and time Printed report only Meter status Printed report only Die number Printed report only credit used ascending Total postage printed by the machine Credit available descending Postage available for printing on the machine Control total Total funds downloaded into the machine Must be equal to ascending descending Non zero items Total number of normal i...

Page 95: ...be logged in as a supervisor Outputs Screen External printer if installed USB memory device See also Generating Reports p 87 Fields Comments Period Default period Begin Current date 6 months End Current date Die number On printed report only For each postage download performed Download date time Credit amount New credit Represents the new total amount avail able in the machine ...

Page 96: ...to be logged in as supervisor Outputs External printer if installed USB memory device How to Generate the Account List Report HowtoGenerate the Account List Report To generate the report 1 As supervisor See How to Log in as Supervisor p 124 2 Select an Output and then press OK 6 5 Account Data Data For each account Account number Account name Status Press and type 5 2 2 Or Select the path Account ...

Page 97: ... of the current month End Current date Requirements The current account mode has to be Accounts or Accounts with PIN code see Managing Accounts and Access Rights p 69 Outputs Screen For other outputs see Multi Account Report p 94 See also Generating Reports p 87 Fields Comments Period Die number Report on screen only Account number Account name Number of items processed zero non zero items Total p...

Page 98: ...counts and Access Rights p 69 You have to specify the period for the report Begin and End dates Default period Begin 1st day of current month End current date Outputs USB printer if installed USB memory device See also Generating Reports p 87 Fields Comments Period Die number On printed report only For each account Account Number Account name Number of items processed zero non zero items Total pos...

Page 99: ...memory device See also Generating Reports p 87 6 6 System Data Fields Imprint default settings Default ERA Default Ad die Default Rate Date advance parameters Funds settings High value Low Funds Connections settings phone numbers System settings including for example MMI settings language default home screen sleep mode time out backlight Weighing settings geodesic code weight threshold rounding mo...

Page 100: ...puts Screen USB Printer optional USB Key See also Generating Reports p 87 If you use screen to see this report Scroll the errors using the arrow keys and Press if you want to go back to the selection of the out put Fields Comments Code Reference code of the base error BAS XX YYY XX is a 2 digit number YYY is a 3 digit number Date Date when error occurred Cycles Number of imprints when this error o...

Page 101: ...utputs Screen USB Printer optional USB Key See also Generating Reports p 87 If you use screen to see this report Scroll the errors using the arrow keys and Press if you want to go back to the selection of the out put Fields Comments Code Reference code of the meter error PSD XX YYY XX is a 2 digit number YYY is a 3 digit number Date Date when error occured Cycles Number of imprints when this error...

Page 102: ...rt you must be logged in as supervisor Output The IP Configuration Report outputs are Screen USB printer USB memory device How to Generate a IP Configuration Report HowtoGenerate a IP Configu ration Report To generate a IP Configuration Report 1 See Generating Reports p 87 ...

Page 103: ...e this report you must be logged in as a supervisor Output The Proxy Configuration report output is Label How to Generate a Proxy Configuration Report HowtoGenerate a Proxy Configu ration Report To generate a Proxy Configuration Report 1 See Generating Reports p 87 ...

Page 104: ...Reports 100 6 ...

Page 105: ...llow up online 7 1 Online Services Overview 103 7 2 Connecting to Online Services 104 How to Call Online Services Manually 105 How to Call Online Services Manually 105 How to Test the Connection to Online Services 107 7 3 Uploading Statistics Optional 108 How to Upload Report Data to the Services Server 108 7 4 System Online Services 109 How to check your number of accounts 110 7 Online Services ...

Page 106: ...Online Services 102 7 ...

Page 107: ...rt notification when it is time to re order Remote diagnostics and technical support experienced technical professionals analyze your mailing machine s error logs diagnose your mailing machine before an on site service visit and your system software can be updated remotely re ducing service delays Slogan download Order a new slogan and get it downloaded via Online Services server directly to your ...

Page 108: ...me automatic calls are scheduled to upload corre sponding data For the Reports service the mailing system automatically connects at the end of each month to upload accounting and postal category statistics For the Ink Management service the mailing system automatically connects when it s time to re order ink supplies 7 2 Connecting to Online Services It is strongly recommended that you leave the m...

Page 109: ... 152 How to Call Online Services Manually How to Call Online Services Manually To trigger a generic call as Supervisor See How to Log in as Su pervisor p 124 1 Either The Mailing System connects to the server and downloads the available elements rates slogans etc 2 Check your mailbox for messages see Using the Mailbox p 152 You will be instructed to use this function when rates change if you do no...

Page 110: ...hether the server answers to a ping command This test Validates connection parameters see Connection Settings p 143 Indicates that the LAN is functional Indicates that the modem optional is functional Indicates that the server can be contacted Test server Establishes a connection and tests the communication dialog with the server This test indicates that transactions can be held normally Test serv...

Page 111: ...rver logged as User 1 Either 2 Logged as Supervisor See How to Log in as Supervisor p 124 The call process starts and displays its sequence of ope rations on the screen Press and type 9 1 Or Select the path Online Services Ping server Press and type 10 1 Or Select the path Online Services Ping server Press and type 9 2 Or Select the path Online Services Test server Press and type 10 2 Or Select th...

Page 112: ...Upload Report Data to the Services Server In the Supervisor Mode 1 See How to Log in as Supervisor p 124 The call to the server is triggered 7 3 Uploading Statistics Optional Your system uploads basic statistic data for basic postal expense management reporting Enhanced reporting is optional See Activating New Options p 155 If the connection type is PC Meter Link Upload Statistics menu does no lon...

Page 113: ...eplaced in time Rate Protection Rate Protection ensures that the latest postal rates are installed on your mailing system When the Postal Service announce changes in their rate and fee schedule the Online Services server downloads the new rates into your mailing system Your mailing system automatically switches to the approved rates on the effective date of rate change 7 4 System Online Services F...

Page 114: ... have access to Access Control Type of number of accounts update There are 2 types of number of accounts update Level type The number of accounts update consists in setting the account level in the franking system to 0 1 or 2 The franking system convert the account level to a maximal number of accounts Numeric type The number of accounts update consists in setting directly the maximal number of ac...

Page 115: ...n describes the PC Meter Link application functionalitites 8 1 PC Meter Link Application Overview 113 8 2 Funds Management 115 8 3 Online Services 116 8 4 Support 117 8 5 Configure Alerts 118 8 6 Maintenance 119 8 PC Meter Link Application ...

Page 116: ...PC Meter Link Application 112 8 ...

Page 117: ...gement Online services Maintenance Support Settings 8 1 PC Meter Link Application Overview To use the PC Meter Link application the Mailing System con nection type must be set to PC Meter Link see Connection Set tings p 143 If the connection type is PC Meter Link manual calls are no lon ger available in My Funds menu and Online Services menu from your Mailing System screen With the PC Meter Link c...

Page 118: ...PC Meter Link appli cation menu on your screen are accessible PC Meter Link application status of connection The PC Meter Link application status of connection appears in the System Tray with the following pictograms to notify an alert a warning an error to notify that all connections are available to notify that at least one connection is not available to notify that a call is in progress If the ...

Page 119: ...l Inspection to unlock you Mailing system Note concerning your funds management Add funds function When you click on this function enter your funds amount in the displayed dialog box Click on OK to validate You need to confirm a second time your credit Then A connection to server is established and after your account balance displays your new credit When the available credit becomes smaller than t...

Page 120: ...tion 116 8 Online Services This section describes functions related to calls for Online Services The Online Sevices screen allows you to Call E Services Server Upload statistics Upload eServices records 8 3 Online Services ...

Page 121: ...oftware and support It also gives access to the Mailing System user guide The Support screen allows you to Access the customer knowledge base Online Support Download the Mailing System User Guide Check for PC Meter Link software updates manually The current PC Meter Link software version is displayed 8 4 Support ...

Page 122: ...lerts This section describes the settings of the PC Meter Link application that you can manually modify The Configure Alerts screen allows you to be notified of A scheduled server connection Alert A missed server connection 8 5 Configure Alerts ...

Page 123: ... Mailing System maintenance diagnostics software download etc The Maintenance screen allows you to Resynchronize your Mailing System with OLS Backup settings to save your Mailing System settings Update your Mailing System software Perform Diagnostics Ping OLS Test OLS Upload diagnostics 8 6 Maintenance ...

Page 124: ...PC Meter Link Application 120 8 ...

Page 125: ...rast by Default 126 9 5 System Time outs 127 How to Change the Sleep time out User 127 How to Change the Soft off time out User 128 How to Change the Sleep time out Supervisor 128 How to Change the Soft off time out Supervisor 129 9 6 Credit Warnings 130 How to Set the High Value Warning Amount 130 How to Set the Low Credit Threshold 131 9 7 Weighing Settings 132 How to change the default weighing...

Page 126: ...2 How to Delete a Job Memory 142 9 10 Connection Settings 143 How to Select a Postal Online Services Connection 143 How to Set LAN High speed Internet Parameters 145 How to Set PC Meter Link Parameters 146 How to Set the Analog Modem Parameters 147 9 11 Time and Date Management 148 How to Check the Machine Time and Date 148 ...

Page 127: ... configure the mailing functions and perform other functions such as managing accounts and access rights generating certain reports etc The supervisor settings allow you to Change the default user settings Modify system sleep modes time outs Set credit warnings high amount low credit Reset the weighing platform Design a default imprint rate ERA slogan and activate the Automatic Date Advance functi...

Page 128: ...gged as User 1 Either The Login screen is displayed 2 Type the supervisor PIN code and press OK The supervisor Main menu is displayed Exiting the Supervisor Mode Follow the procedure below to exit the supervisor mode This is necessary to return to the user mode How to Exit the Supervisor Mode How to Exit the Supervisor Mode To exit the Supervisor mode 1 You need to The machine goes to Sleep mode a...

Page 129: ... which will be applied to all user sessions you can set the default display language How to Change the Display Language by Default How to Change the Display Language by Default To change the User language by default logged as Supervisor See How to Log in as Supervisor p 124 1 Either 2 Select the default language 3 Press OK to validate 9 3 Changing the Display Language Press and type 11 1 Or Select...

Page 130: ...ll be applied to all user sessions you can set the default display contrast How to Change the Display Contrast by Default How to Change the Display Contrast by Default To change the display contrast by default logged as Supervisor See How to Log in as Supervisor p 124 1 Either 2 Use the or button to increase or decrease the contrast The screen updates to the new setting 3 Press to exit 9 4 Adjusti...

Page 131: ... automatically turns to Soft off mode These modes are described in section Power Management p 22 How to Change the Sleep time out User How to Change the Sleep time out User To change the Sleep time out logged as User 1 Either The Sleep time out screen is displayed 2 Enter the new value of the sleep time out 3 Press OK to validate The Timeout settings screen is displayed 9 5 System Time outs Press ...

Page 132: ...layed How to Change the Sleep time out Supervisor How to Change the Sleep time out Supervisor To change the Sleep time out logged as Supervisor See How to Log in as Supervisor p 124 1 Either The Sleep time out screen is displayed 2 Enter the new value of the sleep time out 3 Press OK to validate The Timeout settings screen is displayed Press and type 2 3 2 Or Select the path Batch settings Time ou...

Page 133: ... the Soft off time outs logged as Supervisor See How to Log in as Supervisor p 124 1 Either The Soft off time out screen is displayed 2 Enter the new value of the soft off time out 3 Press OK to validate The Timeout settings screen is displayed Press and type 3 5 2 Or Select the path Default user settings Time out set tings Soft off time out ...

Page 134: ...tem warns you that funds remaining in the Meter are getting low low funds threshold High value How to Set the High Value Warning Amount How to Set the High Value Warning Amount To set a high value warning amount logged as Supervisor See How to Log in as Supervisor p 124 1 Either 2 Enter the high value warning amount Or If you want to disable the warning function press C and enter 0 as amount 3 Pre...

Page 135: ...o set a low credit threshold logged as Supervisor See How to Log in as Supervisor p 124 1 Either 2 Enter the low credit warning amount Or If you want to disable the warning function press C and enter 0 as amount 3 Press OK to validate Press and type 3 4 1 Or Select the path Default user settings Credit settings Low credit threshold ...

Page 136: ...ndard Weighing to weigh a mail piece with the Weighing Platform Manual Weight Entry to enter manually a weight value How to change the default weighing type How to change the default weighing type To change the default weighing type as Supervisor See How to Log in as Supervisor p 124 1 The Weighing type screen appears 2 Select the new default weighing type with and 3 Press to confirm 9 7 Weighing ...

Page 137: ...w to Re Zero the Weighing Platform How to Re Zero the Weighing Platform To zero the Weighing Platform logged as User 1 You need to 2 Remove all items from the Weighing Platform 3 Press OK to re zero the Weighing Platform How to Re Zero the Weighing Platform How to Re Zero the Weighing Platform To re zero the Weighing Platform logged as Supervisor See How to Log in as Supervisor p 124 1 Either 2 Re...

Page 138: ... GEO code manually follow the steps below How to Change the GEO Code How to Change the GEO Code To change the GEO code as Supervisor See How to Log in as Supervisor p 124 1 Either 2 See the map and table on the next pages to get the 5 digit GEO code from your location altitude and latitude and enter the 5 digit using the keypad 3 Press OK to validate Changing the GEO code modifies the weight value...

Page 139: ...Configuring your Mailing System 135 9 Figure 1 Latitudes ...

Page 140: ...Configuring your Mailing System 136 9 Figure 2 GEO codes from latitude and altitude ...

Page 141: ...follow Rate ERA Ad slogan Activation De activation of Automatic Date Advance On list screens a mark indicates the default parameter How to Change the Default Rate How to Change the Default Rate To change the default rate logged as Supervisor See How to Log in as Supervisor p 124 1 Either 2 The following message is displayed To default a rate press OK Press OK to accept 3 Select the default rate us...

Page 142: ...aging ERAs p 158 How to Change the Default Slogan To change the default slogan logged as Supervisor See How to Log in as Supervisor p 124 1 Either 2 Select the default slogan from the list or None for no slogan 3 Press OK to validate See also Managing Slogan s p 156 Press and type 3 3 1 Or Select the path Default User Settings Default Imprint Parameters ERA Press and type 3 3 2 Or Select the path ...

Page 143: ... auto date advance time and days logged as Su pervisor See How to Log in as Supervisor p 124 1 Either The Automatic date advance setting screen is displayed The second line of the screen indicates whether the function is active or not 2 To change the function state press OK or type 1 to access the Activate Inactivate screen and change the function state Select ON and press OK to enable the Auto Da...

Page 144: ...ou can create edit modify and delete the Job Memories Each Job Memory is identified by a name and a number The system displays the name of the currently used Job Memory on the home screen Job Memory Content The table below gives the content of a Job memory Your machine can store up to 5 Job memories 9 9 Job Memories Imprint settings ERA OR Slogan Date mode Rate and weight if different from zero at...

Page 145: ...ist of Job memories is displayed in the Job Me mories screen 2 Select a line named None in the list 3 Press OK to create a new job memory 4 Enter the name of the new job memory then press OK 5 Select parameters and press OK to validate and display the next list of parameters you can also modify the parameters later 6 Repeat the previous step until the system displays the name of the new job memory...

Page 146: ...played 5 Use the arrows to select the parameters then press OK to modify the parameters 6 Press to quit How to Delete a Job Memory How to Delete a Job Memory To delete a Job memory logged as Supervisor See How to Log in as Supervisor p 124 1 Either 2 Select a Job memory in the list of the memorized Job me mories 3 Press OK to validate 4 Select the menu path Delete or type 2 5 Press OK to confirm t...

Page 147: ...t a connection then configure the connection See also To physically connect the USB adaptor to the system see Connections p 20 How to Select a Postal Online Services Connection How to Select a Postal Online Services Con nection To select the postal Online Services connection logged as Su pervisor See How to Log in as Supervisor p 124 1 Either The Postal Access screen is displayed 9 10 Connection S...

Page 148: ...e line modem optional select Modem and press Ok or type 1 3 For further settings see For PC Meter Link How to Set PC Meter Link Parameters p 146 For LAN How to Set LAN High speed Internet Parameters p 145 Modem optional How to Set the Analog Modem Para meters p 147 See also To physically connect the PC Meter Link the LAN or a USB modem optional to the system see Connections p 20 ...

Page 149: ...e parameters of the LAN logged as Supervisor See How to Log in as Supervisor p 124 1 Either The LAN configuration menu is displayed 2 Select Auto to automatically configure the LAN recom mended Otherwise select Manual to set parameters manually 3 Press OK four times for a standard LAN configuration LAN settings can only be performed if the machine is connected to the LAN at power up Press and type...

Page 150: ...r Link Parameters To set the parameters of the PC Meter Link 1 See PC Meter Link Application p 111 Make sure the PC Meter Link application is installed on your PC before selecting the PC Meter Link connection type see the installation guide for further information The PC Meter Link does not work on docking stations ...

Page 151: ...arameters How to Set the Analog Modem Parameters To set the parameters of the modem as Supervisor See How to Log in as Supervisor p 124 1 Either 2 In the screens that are displayed next enter the parameters as required and press OK to complete screens until you return to the Communications settings screen Make sure the telephone line is selected See How to Select a Postal Online Services Connectio...

Page 152: ...machine to check the current time and date and display them See also Automatic Date Advance p 139 How to Check the Machine Time and Date How to Check the Machine Time and Date To check the current time and date as Supervisor See How to Log in as Supervisor p 124 1 Either 2 Select Audit call to adjust the time The machine adjusts its time if necessary and displays time and date values 9 11 Time and...

Page 153: ...lete your Messages 153 How to Delete your Messages 153 10 3 Managing Options 154 How to Display the Options 154 How to Load New Options 155 10 4 Managing Slogan s 156 How to Display the List of Slogans 156 How to Modify or Delete a Slogan 157 How to Download New Slogans 157 10 5 Managing ERAs 158 How to Display the List of ERAs 158 How to Modify or Delete an ERA 159 10 6 Managing Postal Rates 160 ...

Page 154: ...Options and Updates 150 10 ...

Page 155: ...e through the supervisor menu Options and Updates How to Access the Options and Updates Menu How to Access the Options and Updates Menu To access to the Options and Updates Menu logged as Su pervisor See How to Log in as Supervisor p 124 1 Either The Options and Updates menu is displayed 10 1 Options and Updates Process To update your mailing system s operating system see Online Services p 101 Pre...

Page 156: ...Messages How to Read your Messages To read your Messages logged as User 1 Either The Mailbox screen is displayed 2 Select the message to read and press OK 3 Select Open to read the message How to Read your Messages How to Read your Messages To read your Messages logged as Supervisor See How to Log in as Supervisor p 124 1 Either The Mailbox screen is displayed 2 Select a message and press OK 3 Sel...

Page 157: ...ed and press OK 3 Select Delete message to erase the message How to Delete your Messages How to Delete your Messages To delete your Messages logged as Supervisor See How to Log in as Supervisor p 124 1 Either The Mailbox screen is displayed 2 Select a message and press OK 3 Select Delete to erase the message Press and type 8 Or Select the path Mailbox Press and type 1 Or Select the path Mailbox ...

Page 158: ... Display the Options How to Display the Options To display the option list logged as Supervisor See How to Log in as Supervisor p 124 1 Either The Options list screen is displayed 2 To display the details of an option select the option and press OK 10 3 Managing Options For more information about the options you can add to your Mail ing System please contact customer service Press and type 8 1 Or ...

Page 159: ...is ready for downloading on the Online Services server 1 Check that your Mailing System is connected to a network or a telephone line see Connections p 20 Also verify that the connection is properly configured See Connection Settings p 143 2 Select Check for updates It will trigger a generic call to the Online Services server See Manual Calls p 105 3 After the call you can display installed option...

Page 160: ...m and indicates with a check mark the activated default slogan See also p 138 How to Display the List of Slogans How to Display the List of Slogans To display the list of slogans logged as Supervisor See How to Log in as Supervisor p 124 1 Either The list of slogans is displayed in the Slogan Management screen 10 4 Managing Slogans The available slogans are automatically downloaded into your maili...

Page 161: ... of the slogan 1 Select Edit 2 Change the slogan name using the keypad and press OK The system updates the slogan list To delete the slogan 1 Select Delete The system asks for a confirmation 2 Press OK to confirm deletion The system updates the slogan list Downloading New Slogans The procedure below allows you to download new slogans How to Download New Slogans How to Download New Slogans To downl...

Page 162: ...ne In the list a mark indicates the ERA that is printed by default if any If None is ticked no ERA is printed by default Users can change the current ERA during their work session How to Display the List of ERAs How to Display the List of ERAs To display the list of ERAs logged as Supervisor See How to Log in as Supervisor p 124 1 Either The list of ERAs is displayed 10 5 Managing ERAs To add load...

Page 163: ... an ERA To modify or delete an ERA 1 Display the list of ERAs See How to Display the List of ERAs p 158 2 Select an ERA and select Edit Del The Edit ERA menu is displayed To change the name of the ERA 1 Type 1 or select Edit 2 Change the ERA name using the keypad and press OK The system updates the ERA list To delete the ERA 1 Type 2 or select Delete 2 Confirm deletion The system updates the ERA l...

Page 164: ...e rate table How to Check the Rate Updates How to Check the Rate Updates To display the list of rate tables logged as Supervisor See How to Log in as Supervisor p 124 1 Either The list of rate tables is displayed in the Rate management screen The tables are identified by the rate effective date 10 6 Managing Postal Rates The newly available rate tables are automatically downloaded into your mailin...

Page 165: ...ate tables How to Download New Postal Rates How to Download New Postal Rates To download new rates 1 Display the list of rate tables see How to Check the Rate Updates p 160 above 2 Select Check for updates and press OK The Mailing System connects to the Online Services server and downloads available rates ...

Page 166: ...heck for available updates Perform a call to the Online Services server see How to Call Online Services Manually p 105 After the call your mailbox will contain a message indicating that a software download is available To open your mailbox see p 152 Follow the procedure below to update your mailing system How to Update the System Software How to Update the System Software To update the system soft...

Page 167: ...Disconnect and reconnect the Mailing System power cord see Connections p 20 After restarting the Mailing System calls the server to confirm installation The mailing system is ready for use with the new software No information is lost during the updating process your data and settings remain unchanged ...

Page 168: ...Options and Updates 164 10 ...

Page 169: ...to Display Ink Level and Cartridge Data 168 How to Display Ink Level and Cartridge Data 168 How to Align the Print Heads 169 How to Clean the Printing Head Automatically 171 How to Clean the Printing Head Automatically 171 How to Clean the Printing Head Manually 171 How to Change the Ink Cartridge 172 11 2 Maintenance Processes 174 How to Update your Registration 174 11 Maintaining your Mailing Sy...

Page 170: ...Maintaining your Mailing System 166 11 ...

Page 171: ...aning is not sufficient The ink cartridge printing head has to be mechanically aligned An alignment process is provided p 169 When there is no more ink in the cartridge you have to change the cartridge as in dicated p 172 Ink Cartridge Maintenance This section explains how to Check the ink level in the cartridge to make sure you will not be short of ink Align the print heads Do an automatic cleani...

Page 172: ... as User 1 Either The Ink information screen is displayed How to Display Ink Level and Cartridge Data How to Display Ink Level and Cartridge Data To display the Ink Level and the Cartridge Data logged as Su pervisor See How to Log in as Supervisor p 124 1 Either The Ink information screen is displayed Also check the Best before date on the cartridge box After this date the cartridge warranty is vo...

Page 173: ...o Align the Print Heads To align the print heads logged as Supervisor See How to Log in as Supervisor p 124 1 Either The following screen is displayed 2 Insert a piece of paper in the mail path The system prints a test pattern The machine requires you to align the printing head after each cartridge change Press and type 7 2 3 Or Select the path Maintenance Ink Cartridge Headset alignment ...

Page 174: ...ent screen is displayed 3 Observe the pattern and use the Up Down keys to select the letter that corresponds to the straightest and complete vertical line here E 4 Press OK to validate 5 Press to go back to the ink cartridge menu after ali gnment is completed ...

Page 175: ...How to Clean the Printing Head Automatically To clean the printing head automatically logged as Supervisor See How to Log in as Supervisor p 124 1 Either The cleaning starts automatically Manual Cleaning If automatic cleaning is not sufficient you can clean the printing head manually How to Clean the Printing Head Manually How to Clean the Printing Head Manually To clean the printing head manually...

Page 176: ...p 124 1 Either The cartridge moves to the replacement position and the following message is displayed 2 Open the cover by pulling it towards you from the top left 3 Pull on the left side of the blue lever to unlock the cartridge Power supply must be plugged in to move the ink cartridge to the replacement position Press and type 12 3 Or Select the path Cartridge Headset Replacement Press and type 7...

Page 177: ...he cartridge towards you to disengage it 5 Remove the protective strips from the new ink car tridge 6 Insert the new ink cartridge and then push it forward until it stops 7 Put the blue lever back into place 8 Close the cover 9 Press OK to validate ...

Page 178: ...s Supervisor See How to Log in as Supervisor p 124 1 Either A confirmation message is displayed 2 Press OK 3 Select Update registration or type 4 4 Connect your USB memory device and press OK 5 Select the new town die and press OK 11 2 Maintenance Processes Completing this procedure requires your machine to be con nected to the Internet or the telephone network see Connections p 20 First contact y...

Page 179: ...ur mailing system 12 1 Weighing Problems 177 12 2 Diagnostics and System Data 178 How to Access the Diagnostic Function 179 How to Display the Software Data 180 How to Display Hardware Data 180 How to Display the Error Lists 181 How to Display the Machine Counters 181 12 Troubleshooting ...

Page 180: ...Troubleshooting 176 12 ...

Page 181: ...ere are vibrations or air drafts in the weighing area Use a solid and steady table Far from any door Far from any fan Something is touching or laying on the weighing platform Clear the weighing zone and re zero the weighing platform See Weighing Settings p 132 The weighing platform zero is not correct See the weighing platform zeroing procedures in Weighing Settings p 132 To avoid weighing errors ...

Page 182: ...ata No Diagnostic Comments 1 Ping server Sends a message to a server if connected to check the line 2 Base sensors Reports the status 0 or 1 of the sensor below Mail inserted sensor 3 Display The screen displays successively a black bar without text then a text 4 Keypad For any key displays Key and the name of the key if the test is correct eg Key 5 5 USB Port Checks USB ports 6 Serial connectors ...

Page 183: ...To gain access to the diagnostic function logged as Supervisor See How to Log in as Supervisor p 124 1 Either The system requires you press OK to start the diagnostic tests then displays the list of the tests 2 Select a test from the list Press and type 7 3 Or Select the path Maintenance Diagnostics ...

Page 184: ...Software Data To display the Software Data logged as Supervisor See How to Log in as Supervisor p 124 1 Either 2 The system displays the data about the software How to Display Hardware Data How to Display Hardware Data To display hardware data logged as Supervisor See How to Log in as Supervisor p 124 1 Either 2 The system displays the data about the hardware Press and type 7 1 1 Or Select the pat...

Page 185: ...nd the error you are looking for For Base and PSD Errors displayed items are The Code of the error The Date when the error happened The Cycles count when the error occurred For Server Connection History displayed items are The Date The Information 6 Note the Code and refer to your customer service How to Display the Machine Counters How to Display the Machine Counters To display the data of the ma...

Page 186: ...Troubleshooting 182 12 ...

Page 187: ...Specifications This sections contains the main specifications of your mailing system 13 1 Mail Specifications 185 13 2 General Specifications 186 13 3 Weighing Platform 187 13 Specifications ...

Page 188: ...Specifications 184 13 ...

Page 189: ...ations Envelope Basic Characteristics Envelope Dimensions Your Mailing System can handle envelope flap sizes as illustrated below note the illustration is not drawn to scale Envelope Thickness 13 1 Mail Specifications Min 0 2 mm Max 8 mm ...

Page 190: ...Dimensions mm Width x Length x Height 225 mm x 316 mm x 194 mm Weight 3 8 kg Power Frequency 50 Hz Max current rating full configuration 0 2 A Power supply 230 V 10 2 poles with EARTHED circuit Up to standards NFC15 100 13 2 General Specifications ...

Page 191: ...Specifications 187 13 Weighing Platform Max capacity 3 kg standard 13 3 Weighing Platform ...

Page 192: ...Specifications 188 13 ...

Page 193: ...vings Time 148 Disconnecting 9 E ERA 17 56 Energy Star 22 Envelope Dimensions 185 G GEO Code 134 I Ink cartridge 14 Ink 34 Ink Cartridge 167 172 Ink Level 168 Ink Management 109 J Job Memories 59 140 Job memory 17 M Mail Path 13 Mailbox 17 152 Maintenance Processes 174 Manual weight entry mode 39 Meter 67 Multi Account 94 N No account 73 No account with access control 74 Normal 35 O Online Service...

Page 194: ...Wizard 48 Rate selection 47 S Selecting a Rate 47 Session 31 Sorting Mail 30 Specifications 186 Standard weighing 40 Supervisor 124 Synchronizing Call 106 T Type of Imprint 33 W Weighing Platform 13 Weighing mode 17 Work Session 31 ...

Page 195: ...191 ...

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