66
ORIG0019/A-66
4127763C/A
15/03/2006
Maintaining your account
12.
MAINTAINING YOUR ACCOUNT
12.1 Account number
After you sign a rental agreement for your meter, you will be
assigned a
DIGITAL POSTAGE-ON-CALL
(
D POC
) depositor
account number. An account confirmation statement will be mailed
to you indicating your account number. This number should be kept
in a safe place, yet be readily available, because it is used for all
D POC
account maintenance transactions.
12.2 Account balance
On your mailing system, you can read details regarding your
Account Balance
.
For special account problems, you have the option of speaking to
a customer service operator (at 1-800-661-0200).
12.3 Statements
You will receive a quarterly statement of all activity on your Digital
Postage-On-Call account. It includes deposits, remote meter
settings, transaction fees and the ending account balance.
12.4 Post Office Regulations
Canada Post regulations require that your meter must be audited
at regular intervals (currently set at 1 month). For your convenience
an audit is automatically performed each time you add postage.
If you do not add postage or perform an audit within a 2 months
period, a “PO LOCKOUT” message is displayed on the meter and
postage printing is disabled. To clear the lockout, simply press the
CREDIT
key and a CLEAR LOCKOUT transaction will be
processed via the modem connection. When the transaction is
completed, postage printing is enabled for another 2 months.