5. Troubleshooting and support
I cannot pair my phone with NEO CAR AUDIO Bluetooth.
You are not pairing within the 3 minute pairing timeframe. Once you turn on the vehicle the NEO
CAR AUDIO-BTD becomes discoverable for 3 minutes. You must pair your phone within that 3
minute interval.
I cannot pair my phone with NEO CAR AUDIO Bluetooth.
Your phone needs to be reset. Please reset your phone and try to pair again.
You can reset your phone by turning it off and
on or pulling the battery out.
I cannot pair my phone with NEO CAR AUDIO Bluetooth.
The NEO CAR AUDIO unit needs to be reset.
Please reset unit:
1. Switch off NEO CAR AUDIO mode (FM for example).
2. Wait 3-4 seconds
3. Switch to NEO CAR AUDIO mode and after 1 second press SCAN button
4. You will hear low beep confirming the reset
The sound from the microphone is distorted or muted.
The microphone is not positioned correctly. Please make sure to position the microphone in a
location that is free from obstruction and facing user.
For questions or technical support please contact us via web form
http://neocaraudio.com/support.html
