T R O U B L E S H O O T I N G
16
Symptom
Cause
Remedy
No Power
Blown fuse
Replace fuse with same amp.
Rating. If the fuse blows
again, call tech support.
No Power
Bad connection
Check cable connection.
Magazine cannot be installed.
Wrong insertion direction.
Insert it in proper direction.
Noise is heard during
playback
Large scratches on disc or
warped disc
Compare sound with another
disc. If sound from second
disc is acceptable, first disc is
defective.
Noise during playback
Extremely dirty disc
Clean disc
Noise during playback
Built-in anti-vibration
mechanism is installed in the
wrong direction.
Install mechanism in proper
direction.
Alternator noise is heard
(Changes with gas)
Wrong wiring creates ground
loop.
Call tech support or ask a
local car audio shop.
Disc skips while driving
Built-in anti-vibration
mechanism is installed in
wrong direction.
Install mechanism in proper
direction. (See Page 2)
Radio can’t recognize Neo
Changer
Wrong selection on dip switch
in the converter box
Select the right protocol for
you car. (See Page 3)
Radio can’t recognize Neo
Changer
Bad cables or cables are not
connected properly between
converter box and car radio
Check connection and cables,
push in firmly.
Radio can’t recognize Neo
Changer
Radio is not communicating
with the right CD Changer
protocol
Call support, we can resolve
any technical problem you
have.
Radio can’t recognize Neo
Changer
Yellow and black cables are
not connected to Power 12+
and Ground. ( Only on some
models)
Please read manual and see if
your car requires to connect
the yellow and black cable to
power and ground
Neo Changer suddenly is not
recognized any more
Bad connector or power
discharge
Unplug the black converter
box from Radio and plug
again
Magazine will not eject
Changer did not reset properly
after power down
Press the reset button near the
eject button on the Neo
Changer, then press eject
For technical support call 516-887-8885 9am-6pm EST. After hours call 516-225-0460
Chapter
3
