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Nelsen Water Solutions User Guide

Error Codes

101

UNABLE TO START 

Valve not sensing valve movement with motor output energized

102

MOTOR STALLED 

Valve unable to find next cycle position (stalled)

103

MOTOR RAN TOO LONG

Valve unable to find next cycle position

104

VALVE HOMING

Valve unable to find HOME position

106

ALT MAV RAN TOO LONG

Alt MAV motor RAN TOO LONG - unable to find proper park position

107

ALT MAV STALLED

Alt MAV motor RAN TOO SHORT, STALLED - unable to find proper park position

109

INVALID MOTOR STATE

Control can no longer operate properly due to the detection of an invalid motor 

state

116

AUX MAV RAN TOO LONG

Aux MAV motor RAN TOO LONG - unable to find proper park position

117

AUX MAV STALLED

Aux MAV motor RAN TOO SHORT, STALLED - unable to find proper park 

position

201

INVALID REGEN STEP

Control can no longer operate properly due to the detection of an invalid 

regeneration cycle step - Internal Software Error

202

UNEXPECTED STALL

Motor encountered an unexpected stall but was able to recover from and proceed 

normally

402

POWER DOWN MEMORY

Control can no longer operate properly due to a check sum error for the Operational 

Data and Status Section of E

2

PROM memory

403

PROGRAM MEMORY

Control can no longer operate properly due to a check sum error for the 

Programming Section of E

2

PROM memory

404

DIAGNOSTIC MEMORY

Control can no longer operate properly due to a check sum error for the Diagnostic 

Section of E

2

PROM memory

405

HISTORY MEMORY

Control continues to operate normally w/check sum error for the History Section of 

E

2

PROM memory, however error is recorded in Error Log

406

CONTACT MEMORY

Control can no longer operate properly due to a check sum error for the Contact 

Screen Section of E

2

PROM memory

407

STATUS RAM

STATUS RAM MEMORY FAILURE - Error generated when the microcontroller can't 

operate properly due to corrupted data contained in the Operational Data/Status 

Section of RAM memory.  When this error is generated, like a "405" or "408" Error, 

a "407" is recorded in the Error Log, but the control does not enter Error Mode and 

continues to operate normally using previously stored Status RAM data (that can be 

up to 6 hrs. old).  This portion of memory includes the state of motors, relays, flow, 

regen, and more.  Most things that are tracked on a moment-by-moment basis that 

need to be able to recover in the event of a power loss or reset is saved here.

408

DIAGNOSTIC RAM

DIAGNOSTIC RAM MEMORY FAILURE - Error generated when the microcontroller 

can't operate properly due to corrupted data contained in the Diagnostic Section 

of RAM memory.  When this error is generated, like a "405" or "407" Error, a "408" is 

recorded in the Error Log, but the control does not enter Error Mode and continues 

to operate normally using previously stored Diagnostic RAM data (that can be up to 

6 hrs. old).  This portion of memory includes parameters normally displayed in the 

diagnostic branch of the menu map.

410

CONFIG DOWNLOAD

Configurator file downloaded to the control was not originally uploaded from 

another control with the identical software revision

Error  Description of Error

Summary of Contents for Signature AIO

Page 1: ...Signature Series User Guide Softeners Filters 1 1 1 4 1 1 2 2 Twin Control Valves Signature Series Single Tank AIO Twin Tank ...

Page 2: ...D RINSE FILL is displayed whenever a zero capacity tank has transferred to an off line state and is currently waiting to initiate the second portion of a regeneration cycle Viewed only when Delayed Rinse and Fill is set to ON Regen Error Screens BACKWASH 6 36 MIN 2 REGEN PENDING ALT MAV STAND BY AUX MAV DELAYED RINSE FILL PENDING Error Screens ERROR Screen displays when an error occurs and no Deal...

Page 3: ...ayed Holding NEXT and REGEN simultaneously for 3 seconds initiates a control reset The software version is displayed and the piston returns to the home service position re synchronizing the valve Used with a twin valve 1 0T holding for at least 3 seconds causes a switch in the tank in Service without cycling the regeneration valve After tank switch days remaining and capacity remaining status is r...

Page 4: ...neration Not shown when day override set to off User Displays TIME OF DAY 12 01 PM CAPACITY REMAINING 1200GAL REGENERATION IN 14DAYS User 4 Flow Rate displays the current flow rate of treated water through the valve If Configuration 3CS is set to ALT A or B and the valve is in Standby this display and the flashing Flow Indicator viewed in other User Screens will not be viewed A Tank In Service Ind...

Page 5: ...ne Tank Control Valve Softener Tank Safety Brine Valve Air Check Ion Exchange Resin Distributor Riser Tube Distributor Riser Tube Distributor Basket Distributor Basket Single Tank Softener Air Injection Oxidation AIO Filter System Control Valve Softener Tank Safety Brine Valve Air Check Distributor Basket Brine Tank Twin Tank Softener ...

Page 6: ...spect the brine tank at least once a year for buildup of insoluble materials It is recommended to periodically clean the brine tank no matter what salt you use REMEMBER Salt is the fuel to run your water conditioner Buy the best clean salt available Operating Conditions Your water conditioner has been designed to adequately handle up to 100 grains per gallon of hardness and up to 2 ppm of ferrous ...

Page 7: ...t five minutes for the board to de energize 4 With the battery out re connect the power supply to the board The board s display should begin to show information This indicates that the board is operating correctly If the display does not work call installing dealer for service 5 To replace with a new battery unplug the transformer from the outlet Install a 3 volt Lithium Coin Cell type 2032 batter...

Page 8: ...M memory 405 HISTORY MEMORY Control continues to operate normally w check sum error for the History Section of E2 PROM memory however error is recorded in Error Log 406 CONTACT MEMORY Control can no longer operate properly due to a check sum error for the Contact Screen Section of E2 PROM memory 407 STATUS RAM STATUS RAM MEMORY FAILURE Error generated when the microcontroller can t operate properl...

Page 9: ...res are installed securely into three pin connector labeled METER Defective meter Replace meter Defective PC Board Replace PC Board Control valve regenerates at wrong time of day Power outage Reset time of day If PC Board has battery back up present the battery may be depleted See front cover and drive assembly drawing for instructions Time of day is not set correctly Reset to correct time of day ...

Page 10: ...size Replace injector with correct size for the application Restricted drain line Check drain line for restrictions or debris and clean Excessive water in brine tank Improper program settings Check refill setting Plugged injector Remove injector and clean or replace Drive cap assembly not tightened in properly Re tighten the drive cap assembly Damaged seal stack assembly Replace seal stack Restric...

Page 11: ...ential purposes in a single family dwelling This limited warranty shall be null and void if the Product is used for commercial industrial or other non residential applications This Limited Warranty will not cover any Product used for outdoor installations unless a weather cover that complies with manufacturer requirements is utilized This Limited Warranty shall not cover the Product if operated at...

Page 12: ...HE TERMS HEREOF TO THE EXTENT A WAIVER OF IMPLIED WARRANTIES IS PROHIBITED BY LAW ANY IMPLIED WARRANTIES SHALL BE LIMITED TO THE DURATION OF ANY WRITTEN WARRANTY PROVIDED BY NELSEN IN NO EVENT SHALL NELSEN BE LIABLE TO BUYER OR TO ANY THIRD PARTY FOR CONSEQUENTIAL INCIDENTAL SPECIAL OR PUNITIVE DAMAGES OR FOR LOST PROFITS OR LOSS OF USE RESULTING FROM OR IN ANY MANNER RELATED TO THE PRODUCT ITS DE...

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