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Nelsen Water Solutions User Guide

Troubleshooting

Hard or untreated water 

is being delivered

Bypass valve is open or faulty

Fully close bypass valve or replace

Media is exhausted due to high water 

usage

Check diagnostics for abnormal water usage

Media is exhausted due to high water 

usage

Remove meter and check for rotation or foreign material

Meter not registering

Test water and adjust program values accordingly

Water quality fluctuation

Add proper salt to tank

No brine or low level of brine in brine tank

Refer to 

Control valve fails to draw in brine 

below

Control fails to draw in brine

Check refill setting in programming. Check refill flow 

control for restrictions or debris and clean or replace

None of the above

Call your Water Treatment Dealer

Control valve uses too 

much brine

Improper refill setting

Check refill setting

Improper program settings

Check program setting to make sure they are specific to 

the water quality and application needs

Control valve regenerates frequently

Check for leaking fixtures that may be exhausting 

capacity or system is undersized

Residual brine being 

delivered to service

Low water pressure

Check incoming water pressure - water pressure must 

remain at minimum of 25 psi

Incorrect injector size

Replace injector with correct size for the application

Restricted drain line

Check drain line for restrictions or debris and clean

Excessive water in brine 

tank

Improper program settings

Check refill setting

Plugged injector

Remove injector and clean or replace

Drive cap assembly not tightened in 

properly

Re-tighten the drive cap assembly

Damaged seal/stack assembly

Replace seal/stack

Restricted or kinked drain line

Check drain line for restrictions or debris and or un-kink 

drain line

Plugged backwash flow controller

Remove backwash flow controller and clean or replace

Missing refill flow controller

Replace refill flow controller

Control valve fails to 

draw in brine

Injector is plugged

Remove injector and clean or replace

Faulty brine piston

Replace brine piston

Brine line connection leak

Inspect brine line for air leak

Drain line restriction or debris cause 

excess back pressure

Inspect drain line and clean to correct restriction

Drain line too long or too high

Shorten length and or height

Low water pressure

Check incoming water pressure - water pressure must 

remain at minimum of 25 psi

Water running to drain

Power outage during regeneration

Upon power being restored control will finish the re-

maining regeneration time. Reset time of day

Damaged seal/stack assembly

Replace seal/stack assembly

Piston assembly failure

Replace piston assembly

Drive cap assembly not tightened properly

Re-tighten the drive cap assembly

Summary of Contents for Signature AIO

Page 1: ...Signature Series User Guide Softeners Filters 1 1 1 4 1 1 2 2 Twin Control Valves Signature Series Single Tank AIO Twin Tank ...

Page 2: ...D RINSE FILL is displayed whenever a zero capacity tank has transferred to an off line state and is currently waiting to initiate the second portion of a regeneration cycle Viewed only when Delayed Rinse and Fill is set to ON Regen Error Screens BACKWASH 6 36 MIN 2 REGEN PENDING ALT MAV STAND BY AUX MAV DELAYED RINSE FILL PENDING Error Screens ERROR Screen displays when an error occurs and no Deal...

Page 3: ...ayed Holding NEXT and REGEN simultaneously for 3 seconds initiates a control reset The software version is displayed and the piston returns to the home service position re synchronizing the valve Used with a twin valve 1 0T holding for at least 3 seconds causes a switch in the tank in Service without cycling the regeneration valve After tank switch days remaining and capacity remaining status is r...

Page 4: ...neration Not shown when day override set to off User Displays TIME OF DAY 12 01 PM CAPACITY REMAINING 1200GAL REGENERATION IN 14DAYS User 4 Flow Rate displays the current flow rate of treated water through the valve If Configuration 3CS is set to ALT A or B and the valve is in Standby this display and the flashing Flow Indicator viewed in other User Screens will not be viewed A Tank In Service Ind...

Page 5: ...ne Tank Control Valve Softener Tank Safety Brine Valve Air Check Ion Exchange Resin Distributor Riser Tube Distributor Riser Tube Distributor Basket Distributor Basket Single Tank Softener Air Injection Oxidation AIO Filter System Control Valve Softener Tank Safety Brine Valve Air Check Distributor Basket Brine Tank Twin Tank Softener ...

Page 6: ...spect the brine tank at least once a year for buildup of insoluble materials It is recommended to periodically clean the brine tank no matter what salt you use REMEMBER Salt is the fuel to run your water conditioner Buy the best clean salt available Operating Conditions Your water conditioner has been designed to adequately handle up to 100 grains per gallon of hardness and up to 2 ppm of ferrous ...

Page 7: ...t five minutes for the board to de energize 4 With the battery out re connect the power supply to the board The board s display should begin to show information This indicates that the board is operating correctly If the display does not work call installing dealer for service 5 To replace with a new battery unplug the transformer from the outlet Install a 3 volt Lithium Coin Cell type 2032 batter...

Page 8: ...M memory 405 HISTORY MEMORY Control continues to operate normally w check sum error for the History Section of E2 PROM memory however error is recorded in Error Log 406 CONTACT MEMORY Control can no longer operate properly due to a check sum error for the Contact Screen Section of E2 PROM memory 407 STATUS RAM STATUS RAM MEMORY FAILURE Error generated when the microcontroller can t operate properl...

Page 9: ...res are installed securely into three pin connector labeled METER Defective meter Replace meter Defective PC Board Replace PC Board Control valve regenerates at wrong time of day Power outage Reset time of day If PC Board has battery back up present the battery may be depleted See front cover and drive assembly drawing for instructions Time of day is not set correctly Reset to correct time of day ...

Page 10: ...size Replace injector with correct size for the application Restricted drain line Check drain line for restrictions or debris and clean Excessive water in brine tank Improper program settings Check refill setting Plugged injector Remove injector and clean or replace Drive cap assembly not tightened in properly Re tighten the drive cap assembly Damaged seal stack assembly Replace seal stack Restric...

Page 11: ...ential purposes in a single family dwelling This limited warranty shall be null and void if the Product is used for commercial industrial or other non residential applications This Limited Warranty will not cover any Product used for outdoor installations unless a weather cover that complies with manufacturer requirements is utilized This Limited Warranty shall not cover the Product if operated at...

Page 12: ...HE TERMS HEREOF TO THE EXTENT A WAIVER OF IMPLIED WARRANTIES IS PROHIBITED BY LAW ANY IMPLIED WARRANTIES SHALL BE LIMITED TO THE DURATION OF ANY WRITTEN WARRANTY PROVIDED BY NELSEN IN NO EVENT SHALL NELSEN BE LIABLE TO BUYER OR TO ANY THIRD PARTY FOR CONSEQUENTIAL INCIDENTAL SPECIAL OR PUNITIVE DAMAGES OR FOR LOST PROFITS OR LOSS OF USE RESULTING FROM OR IN ANY MANNER RELATED TO THE PRODUCT ITS DE...

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