8
8
Nelsen Water Solutions User Guide
Troubleshooting
Hard or untreated water
is being delivered
Bypass valve is open or faulty
Fully close bypass valve or replace
Media is exhausted due to high water
usage
Check diagnostics for abnormal water usage
Media is exhausted due to high water
usage
Remove meter and check for rotation or foreign material
Meter not registering
Test water and adjust program values accordingly
Water quality fluctuation
Add proper salt to tank
No brine or low level of brine in brine tank
Refer to
Control valve fails to draw in brine
below
Control fails to draw in brine
Check refill setting in programming. Check refill flow
control for restrictions or debris and clean or replace
None of the above
Call your Water Treatment Dealer
Control valve uses too
much brine
Improper refill setting
Check refill setting
Improper program settings
Check program setting to make sure they are specific to
the water quality and application needs
Control valve regenerates frequently
Check for leaking fixtures that may be exhausting
capacity or system is undersized
Residual brine being
delivered to service
Low water pressure
Check incoming water pressure - water pressure must
remain at minimum of 25 psi
Incorrect injector size
Replace injector with correct size for the application
Restricted drain line
Check drain line for restrictions or debris and clean
Excessive water in brine
tank
Improper program settings
Check refill setting
Plugged injector
Remove injector and clean or replace
Drive cap assembly not tightened in
properly
Re-tighten the drive cap assembly
Damaged seal/stack assembly
Replace seal/stack
Restricted or kinked drain line
Check drain line for restrictions or debris and or un-kink
drain line
Plugged backwash flow controller
Remove backwash flow controller and clean or replace
Missing refill flow controller
Replace refill flow controller
Control valve fails to
draw in brine
Injector is plugged
Remove injector and clean or replace
Faulty brine piston
Replace brine piston
Brine line connection leak
Inspect brine line for air leak
Drain line restriction or debris cause
excess back pressure
Inspect drain line and clean to correct restriction
Drain line too long or too high
Shorten length and or height
Low water pressure
Check incoming water pressure - water pressure must
remain at minimum of 25 psi
Water running to drain
Power outage during regeneration
Upon power being restored control will finish the re-
maining regeneration time. Reset time of day
Damaged seal/stack assembly
Replace seal/stack assembly
Piston assembly failure
Replace piston assembly
Drive cap assembly not tightened properly
Re-tighten the drive cap assembly
