NEFF NR4GR31 1 Series, User Manual And Installation Instructions

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Troubleshooting
en
19
Fault Cause and troubleshooting
The appliance is not
working.
There has been a power cut.
▶
Check whether the lighting in your kitchen or other appliances are working.
Malfunction
1. Switch off the fuse in the fuse box.
2. Switch the fuse back on after approx. 10 seconds.
a
If the fault was a one-off, the message disappears.
3. If the message appears again, call the after-sales service. Please specify the exact error
message when calling.
→
"Customer Service", Page 20
Microwave not work-
ing.
Door is not fully closed.
▶
Check whether food remains or foreign material are trapped in the door.
Food does not heat
up; lights up on
the display.
Demo mode is activated in the basic settings.
1. Disconnect the appliance from power supply by briefly switching off the circuit breaker in
the fuse box.
2. Go to the basic settings and deactivate Demo mode within the next 5 minutes.
→ Page 15
The interior lighting is
not working.
Different causes are possible.
▶
Call the after-sales service.
→ "Customer Service", Page 20
Microwave mode is
cancelled.
Malfunction
1. Reset appliance.
‒
Either press and hold for at least 6 seconds.
‒
Or switch off the circuit breaker or fuse in the electrical panel. Switch the fuse back
on after approx. 10 seconds.
a
If the fault was a one-off, the message will disappear.
2. If the message appears again, call the after-sales service. Please specify the exact error
message when calling.
→ "Customer Service", Page 20
Food takes longer
than usual to heat up.
The microwave power setting is set too low.
▶
Set a higher microwave power setting.
You have placed a larger amount of food than normal in the appliance.
▶
Set a longer cooking time.
You need double the time when you have double the amount.
The food is colder than usual.
▶
Turn or stir the food from time to time during cooking.
Time not displayed
when appliance
switched off
Display switches itself off after a short time.
No action required.
17.2 Information on display panel
Fault Cause and troubleshooting
Message showing "D"
or "E" appears in the
display.
Malfunction
1. Reset appliance.
‒
Either press and hold for at least 6 seconds.
‒
Or switch off the circuit breaker or fuse in the electrical panel. Switch the fuse back
on after approx. 10 seconds.
a
If the fault was a one-off, the message will disappear.
2.
If the message appears again, call the after-sales service. Please specify the exact error
message when calling.
→ "Customer Service", Page 20