System Manager’s Guide, Chapter 1 – System Overview
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A6-506000-642-07 Release 2.0
S
E C TIO N
2
S
YSTEM
M
ANAGER
R
ESPONSIBILITIES
As system manager, you are responsible for the following tasks:
✆
helping the technician determine the best way to set up your system.
✆
getting the people in your organisation started using the voice messaging system
by recording greetings and training subscribers.
✆
maintaining the voice messaging system on an ongoing basis.
This guide gives you the information you need to decide how best to use your system
and to perform each of these tasks quickly. Each chapter covers one of the system
manager’s four main areas of responsibility.
Chapter 2 – “Planning Your System” helps you decide how you want your system to
answer incoming calls and helps you plan your greetings and schedules.
Chapter 3 – “Setting Up Your System” explains the parts of your system the techni-
cian has set up and guides you through your part of the setup.
Chapter 4 – “Training Users” covers the points you need to convey to your organisa-
tion’s operator and to all subscribers on the voice messaging system.
Chapter 5 – “Maintaining Your System” describes the ongoing tasks you perform to
keep your system running efficiently. It also introduces call routing keys,
a powerful feature that provides you with flexibility in handling calls.
Chapter 6 – “Expanding Your System With Call Routing” describes all the aspects of
call routing and how it works.
