NEC Univerge SV8100, Features & Specifications Manual

Page: 83 / 1174

UNIVERGE SV8100 Issue 5.0
Automatic Call Distribution (ACD) 1 - 73
20-06-01 Class of Service for Extensions Assign a Class of Service (COS)
to an extension. There are 15
Classes of Service that can be
assigned. Assign eight entries,
one for each Night Service Mode. Day Night/Mode: 1~8
Class of Service of
Extensions (1~15)
Default:
Extension port 101 =
Class 15
All other extension port
= Class 1
20-13-06 Class of Service Options
(Supplementary Service) –
Automatic Off-Hook Signaling
(Automatic Override) Allows a busy extension to
manually (0) or automatically (1)
receive off-hook signals. 0 = Off
1 = On
(default = 1 for COS
01~15)
20-13-33 Class of Service Options
(Supplementary Service) – ACD
Supervisor Position
Enhancement Set this option to on for the
operator to use service codes in
Program 11-13-10 ~ 11-13-13. 0 = Off
1 = On
(default = 0 for COS
01~15)
20-13-39 Class of Service Options
(Supplementary Service) – ACD
Queue Status Display Turns off or on the ACD Queue
Status Display for an extension
Class of Service. Any extension,
which has this option enabled,
also hears the queue alarm. 0 = Off
1 = On
(default = 0 for COS
01~15)
22-01-11 System Options for Incoming
Calls – VRS Waiting Message
Interval Time Setup the sending duration time of
the Auto – Attendant & Queuing.
The message is repeatedly sent
out within the specified time. 0~64800 (seconds)
(default = 20)
30-01-01 DSS Console Operating Mode Use this program to set the mode
of the system DSS consoles. The
entry for this option applies to all
the system DSS consoles. 0 = Business Mode
1 = Hotel Mode
2 = ACD Monitor Mode
3 = Business/ACD
Mode
(default = 0)
30-05-04 DSS Console Lamp Table – ACD
Agent Busy Use this program to define the
LED patterns for functions on the
DSS consoles. The entry for this
option applies to all the system
DSS consoles. Lamp Pattern Data
0 ~ 7
[default = 7(on)]
30-05-05 DSS Console Lamp Table – Out
of Schedule (ACD DSS) Use to define the LED patterns for
out of schedule (ACD/DSS)
functions on the DSS consoles. Lamp Pattern Data
0~7
[default = 0 (Off)]
30-05-06 DSS Console Lamp Table – ACD
Agent Log Out (ACD DSS) Use this program to define the
LED patterns for functions on the
DSS consoles. Lamp Pattern Data:
0~7
[default = 5 (IL)]
30-05-07 DSS Console Lamp Table – ACD
Agent Log In (ACD DSS) Use this program to define the
LED patterns for functions on the
DSS consoles. Lamp Pattern Data:
0~7
[default = 4 (IR)]
Program
Number
Program Name Description/Comments Assigned Data