NEC Univerge SV8100 Features & Specifications Manual Download

Page: 158 / 1174

Issue 5.0

UNIVERGE SV8100

1 - 148

Call Forwarding

Required Component(s)

None

Related Features

Call Forwarding, Off-Premise

Call Forwarding with Follow Me

Call Forwarding/Do Not Disturb Override

Central Office Calls, Answering

Department Call Forward

Department Calling

Direct Station Selection (DSS) Console

Do Not Disturb

Programmable Function Keys

Voice Response System (VRS)

Summary of Contents for Univerge SV8100

Page 1: ...Features and Specifications Manual Issue 5 0 December 2010...

Page 2: ......

Page 3: ...hanumeric Display 1 33 Analog Communications Interface ACI 1 35 Ancillary Device Connection 1 43 Answer Hold 1 47 Answer Key 1 51 Attendant Call Queuing 1 55 Automatic Call Distribution ACD 1 57 Autom...

Page 4: ...1 231 Central Office Calls Placing 1 245 Class of Service 1 257 Clock Calendar Display 1 277 Code Restriction 1 283 Code Restriction In Credit 1 293 Code Restriction Override 1 299 Code Restriction D...

Page 5: ...ctive Ringing Tones and Flash Patterns 1 447 Do Not Disturb 1 453 Door Box 1 459 Drop Key 1 467 DT700 Large LED Indication 1 471 Embedded VRS 1 475 Facsimile CO Branch Connection 1 489 Flash 1 493 Fle...

Page 6: ...1 647 Meet Me Conference 1 653 Meet Me Paging 1 657 Meet Me Paging Transfer 1 663 Memo Dial 1 669 Message Waiting 1 673 Microphone Cutoff 1 681 Mobile Extension 1 685 Music on Hold 1 709 Name Storing...

Page 7: ...851 Secretary Call Buzzer 1 855 Secretary Call Pickup 1 859 Selectable Display Messaging 1 861 Selectable Ring Tones 1 867 Serial Call 1 871 Single Line Telephones 1 875 SLT Adapter 1 887 Softkeys 1 9...

Page 8: ...p On 1 1029 Unicast Multicast Paging Mode 1 1033 Uniform Call Distribution UCD 1 1041 Uniform Numbering Network 1 1051 UNIVERGE Multimedia Conference Bridge 1 1059 Universal Slots 1 1069 User Programm...

Page 9: ...1 9 LED Flash Patterns 1 402 Table 1 10 Distinctive Ringing Tones and Flash Patterns 1 447 Table 1 11 Extension Busy Setup 1 598 Table 1 12 Incoming Ringing Tone 1 607 Table 1 13 Restrictions for Cal...

Page 10: ..._______________________________________________ Issue 5 0 UNIVERGE SV8100 Table 1 25 Board Power Factor 1 1069 Table 1 26 Terminal Power Factor 1 1070 Table 1 27 Maximum Number of Package Installed 1...

Page 11: ...Settings indicates the factory default setting if any System Availability describes multiline terminals that can be used with this feature and lists any additional equipment such as adapters or blade...

Page 12: ...RG 15 07 or SC nnn This means that the key requires service code nnn and you can program this code in Program 15 07 or by dialing Service Code 851 or 852 Refer to the Programmable Function Keys featur...

Page 13: ...es for Toll Calls restricts calls according to the following chart Verified Account Codes With Verified Account Codes the system compares the Account Code the user dials to a list of up to 2000 pre pr...

Page 14: ...the user dials after answering an incoming call outdial on the connected trunk Hiding Account Codes Account Codes can be optionally hidden from a telephone display This would prevent for example an un...

Page 15: ...roup Station bins can contain stored Account Codes They can be prevented from being displayed using Program 20 07 04 z To simplify Account Code Entry store the Account Code e g 1234 in a One Touch Key...

Page 16: ...rvice Code 852 by default 20 06 01 Class of Service for Extensions Assign a Class of Service 1 15 to an extension Day Night Mode 1 8 Class of Service of Extensions 1 15 Default Extension port 101 Clas...

Page 17: ...nable Account Codes for incoming calls Enter 0 to disable Account Codes for incoming calls If disabled any codes you enter dial out on the connected trunk 0 Disable Account Codes for incoming calls 1...

Page 18: ...he outside number If your system has Forced or Verified Account Codes you may use this procedure instead of letting the system prompt you for your Account Code You may also use this procedure if your...

Page 19: ...on the telephone display o Dial OR Press your Account Code key Program 15 07 01 or SC 851 code 50 To enter an Account Code for an incoming call This procedure is not available for single line telepho...

Page 20: ...Issue 5 0 UNIVERGE SV8100 1 10 Account Code Forced Verified Unverified THIS PAGE INTENTIONALLY LEFT BLANK...

Page 21: ...ed Account Code by watching the display and making note of the digits that dial out When hidden the Account Code digits show an on the telephone display Account Code Capacity Account Codes print along...

Page 22: ...a One Touch Key Press the key instead of dialing the codes z Speed Dialing bins can contain stored Account Codes Prevent them from being displayed using Program 20 07 04 Default Settings Disabled Syst...

Page 23: ...on Time Adjust the interval the system waits for the Telco to return Dial Tone 0 64800 seconds default five seconds 35 05 01 Account Code Setup Account Code Mode Use this option to select the Account...

Page 24: ...your system has Forced or Verified Account Codes you may use this procedure instead of letting the system prompt you for your Account Code You may also use this procedure if your system has Optional...

Page 25: ...it you dial shows an on the telephone display 4 Dial OR Press your Account Code key Program 15 07 or SC 851 code 50 5 Dial the number you want to call To enter an Account Code for an incoming call Thi...

Page 26: ...Issue 5 0 UNIVERGE SV8100 1 16 Account Code Entry THIS PAGE INTENTIONALLY LEFT BLANK...

Page 27: ...two types of Alarms Alarm 1 sounds only once at the preset time Alarm 2 sounds every day at the preset time Conditions z Single line telephones ring and Music on Hold is heard when the Alarm sounds z...

Page 28: ...at the preset time 4 Dial the alarm time 24 hour clock For example for 1 15 PM dial 1315 A confirmation tone is heard if the alarm has been set If the alarm was not set an error tone is heard instead...

Page 29: ...lifted To check the programmed alarm time at a multiline terminal 1 Press Help 2 Dial 827 3 Dial alarm type 1 or 2 The programmed time displays 4 Press Exit To cancel an alarm 1 At the multiline termi...

Page 30: ...Issue 5 0 UNIVERGE SV8100 1 20 Alarm THIS PAGE INTENTIONALLY LEFT BLANK...

Page 31: ...rs on the multiline telephone display output to a USB stick on the CD CP00 or be downloaded in PCPro The report data can also be sent via e mail Alarm Report The Alarm Reports indicate System start up...

Page 32: ...J 0050 WAR 05 16 06 14 33 System Start Up none 00 00 MIN 0002 REC 05 16 06 14 33 PKG Installation PRT 02 00 MAJ 0014 ERR 05 16 06 14 33 NTCPU LAN Link none 00 00 MAJ 0014 REC 05 16 06 14 35 NTCPU LAN...

Page 33: ...curred ITEM Name of the Alarm UNIT Name of the Blade SLT Chassis Slot Number PRT Chassis Port Number PARAMETER Related Information Table 1 3 Alarm Report Item Definitions Item Name Definition PKG Inst...

Page 34: ...06 11 02 slot location type assign port condition note 1 1 1 DLC 1 16 Running Connect 2 1 2 PRT 1 23 Running 3 1 3 COT 25 28 Running 4 1 4 none none Not Install 5 1 5 DLC 33 40 Not Install Connect 6 1...

Page 35: ...ormation Reports cannot be set to output at a scheduled time z When using the E mail functionality of reports the E mail address in Program 90 11 10 From Address must be set for the E mail feature to...

Page 36: ...n the system detects New alarms this information is output via E mail on an individual basis z E mail Alarm Reports can be sent when each New alarm occurs Per Event If you want to receive complete Ala...

Page 37: ...layed to a key telephone and whether or not the alarm information is reported to the predefined destination 0 Not Set 1 Major Alarm 2 Minor Alarm default 0 90 10 02 System Alarm Setup Report Assign wh...

Page 38: ...ld be set in Program 10 21 02 0 No Setting 1 3 Reserved 5 USB Memory default 0 Program Number Program Name Description Comments Assigned Data 90 13 01 System Information Output Output Port Type Indica...

Page 39: ...23 255 255 The setting of Subnet Mask is invalid 128 0 0 0 240 0 0 0 254 0 0 0 255 192 0 0 255 252 0 0 255 255 128 0 255 255 248 0 255 255 255 0 255 255 255 224 255 255 255 252 192 0 0 0 248 0 0 0 255...

Page 40: ...the e mail address where replies should be e mailed Up to 255 characters default not assigned 90 11 10 System Alarm Report From Address When Alarm Reports are to be e mailed set this e mail address f...

Page 41: ...UNIVERGE SV8100 Issue 5 0 Alarm Reports 1 31 Operation To use this feature at any terminal The user must be logged in with an Installer IN level password as defined in Program 90 02...

Page 42: ...Issue 5 0 UNIVERGE SV8100 1 32 Alarm Reports...

Page 43: ...messages These messages help the display telephone user process calls identify callers and customize features Conditions z The contrast is not adjustable when the telephone has background music enable...

Page 44: ...keys 1 3 Key 1 is option 8 Key 2 is option 9 and Key 3 is option 10 Select the language to be displayed on a multiline terminal display 0 Japanese 1 English 2 German 3 French 4 Italian 5 Spanish 6 Dut...

Page 45: ...Extension users can dial the ACI analog port extension number and listen to the connected music source The PGD 2 U10 ADP relay associated with the port closes when the call goes through For Music on...

Page 46: ...Recording ACI Call Recording allows you to use a recording device connected to a PGD 2 U10 ADP to automatically record calls The recording device is typically a customer provided tape recorder You can...

Page 47: ...correspond to the software port Refer to the UNIVERGE SV8100 System Hardware Manual for installation details Conditions z ACD agents who are logged on can be recorded z When ACI software ports are set...

Page 48: ...Availability Terminals None Required Component s PGD 2 U10 ADP Related Features Automatic Call Distribution ACD Background Music Hotline One Touch Calling Paging External Maximum Input 0 4Vrms or 1 0V...

Page 49: ...oftware ports Select a number outside of the normal extension number range ACI Ports 1 96 default not assigned 11 08 01 ACI Group Pilot Number Assign pilot numbers to ACI groups When a user dials the...

Page 50: ...m 14 09 and Program 15 12 the destination in Program 15 12 is followed Extension Number Maximum eight digits default not assigned 15 12 02 Conversation Recording Destination for Extensions ACI Automat...

Page 51: ...tension or Department Group After you call an ACI software port If the port is set for input Program 33 01 01 1 and a music source is connected you hear music OR If the port is set for output Program...

Page 52: ...Issue 5 0 UNIVERGE SV8100 1 42 Analog Communications Interface ACI THIS PAGE INTENTIONALLY LEFT BLANK...

Page 53: ...atible analog device System Availability Terminals All multiline terminals Required Component s AP R R AP A R PSA L ADA L APR L Conditions z The optional device fits underneath the terminal z A single...

Page 54: ...ected to an AP R R or APR L a conference cannot be established unless the 2nd channel of ESI is used for APR in Program 10 03 06 and Program 10 03 07 z When a single line phone is connected to an AP R...

Page 55: ...e telephones 1 63 15 5 15 5dB default 32 0dB 10 03 04 ETU Setup LCA PKG Setup Receive Gain Level R Level Customize the transmit and receive levels of the CODEC Gain Types for 500 2500 type single line...

Page 56: ...Issue 5 0 UNIVERGE SV8100 1 46 Ancillary Device Connection THIS PAGE INTENTIONALLY LEFT BLANK...

Page 57: ...6 Normal Common Exclusive Hold to set the type of Hold key to be used Default Normal Common z For calls placed in a Park Group the LED blinks fast green z For calls placed in a Park Group by another u...

Page 58: ...Issue 5 0 UNIVERGE SV8100 1 48 Answer Hold Required Component s Not Applicable...

Page 59: ...ce Function Code Service Code 852 by default 11 12 32 Service Code Setup for Service Access Answer for Park Hold Assign for a key on the multiline terminal or single line telephone for park hold MLT S...

Page 60: ...a CO PBX DID DISA DIL E M incoming ring Answer flashes 2 Press Answer and answer the new call The Answer LED goes out The original call is put on hold 3 If additional calls are received press Answer...

Page 61: ...nanswered call is answered Press the Answer Key during a call to hold the current call and allow the next call to be answered Conditions z The Answer LED functions for incoming CO PBX calls CO PBX tra...

Page 62: ...o Ring Group programming There are 100 available ring groups Maximum eight digits Default Extensions 101 108 first eight ports ring for incoming Ring Group 1 calls No other extensions ring for incomin...

Page 63: ...g the Answer Key 1 Receive CO PBX incoming ring 2 Press Answer 3 Talk with the CO PBX incoming calling party 4 When additional CO incoming calls are received press Answer to place the current call on...

Page 64: ...Issue 5 0 UNIVERGE SV8100 1 54 Answer Key THIS PAGE INTENTIONALLY LEFT BLANK...

Page 65: ...m DISA DID DIL Tie Line and transferred calls If the attendant does not have an appearance for the queued call it waits in line to be answered If the attendant has more than 32 calls queued an extensi...

Page 66: ...to System Numbering Default Settings table in the UNIVERGE SV8100 Programming Manual for a list of default settings 20 01 01 System Options Operator Access Mode Assign the priority of a call when cal...

Page 67: ...nter the group and are routed accordingly Although the master number can be any valid extension number you should choose a number that is out of the normal extension range Automatic Call Distribution...

Page 68: ...l At the same time you can have a Customer Service group that plays both announcements and does not overflow You can assign an ACD Group to play the Queue Depth only when using the VRS for message The...

Page 69: ...e ACD works as follows Example 1 Log In with AIC 789 o During Mode Pattern 1 ACD agents belong to ACD groups 1 2 and 16 at the same time o During Mode Pattern 2 ACD agents belong to only ACD group 1 o...

Page 70: ...nsion To log in with AIC the extension should be set to AIC Log In mode in Program 41 17 01 If the extension is set to AIC log in mode in Program 41 17 01 the system ignores the setting of Program 41...

Page 71: ...d consist of only two Work Periods Work Period 1 could be from 8 00 AM to 5 00 PM when your business is open Work Period 2 could be from 5 00 PM to 8 00 AM which covers those times when your business...

Page 72: ...The ability to receive incoming intercom calls is defined in system programming for each ACD group An ACD System Supervisor cannot be placed in Rest Mode Supervisor ACD Group You can designate an ext...

Page 73: ...ith their work they manually return themselves to the ACD Group Hotline Key Shows Agent Status An extension Hotline key provides the normal Busy Lamp Field BLF for co workers and a unique BLF for ACD...

Page 74: ...OL s and VOL t scroll through the Queue Status Displays of all the ACD Groups The Queue Status Displays shows see the Queue Status Display illustration below o The number of calls queued o The trunk t...

Page 75: ...lay Programmable Function key returns the telephone to idle until the time in Program 41 20 03 expires again Do not use both Program 41 15 01 02 and Program 41 20 01 05 to set the ACD queue alarm Sele...

Page 76: ...ete important logs and records before a new call comes in When the time expires the system returns the agent to the ACD Group to handle new callers MIS The UNIVERGE SV8100 ACD MIS is a series of Windo...

Page 77: ...nt may still log in z Conversation Recording is programmed system wide it is not ACD feature specific z Refer to the UNIVERGE SV8100 ACD Manual for additional information z Up to 16 channels speech pa...

Page 78: ...atic Call Distribution ACD z Program 41 08 03 ACD Overflow Options Delay Announcement Source Type z The ACI port used for the ACD Delay Announcements program like Music on Hold MOH ACI ports Refer to...

Page 79: ...e programmed separately z If the caller overflows out of the Queue to a Speed Dial Bin Ring Group or Voice Mail it reports as an abandoned call z If the caller overflows out of the Queue to a Speed Di...

Page 80: ...Issue 5 0 UNIVERGE SV8100 1 70 Automatic Call Distribution ACD Required Software None...

Page 81: ...for ACD Cancel ACD Wrap Up Time for SLT Assign for single line telephones SLT default 757 11 13 05 Service Code Setup for ACD Set ACD Off Duty for SLT Assign for single line telephones SLT default 758...

Page 82: ...the ring tone when receiving a call on that key For ACD CAR keys only tone pattern 1 entry 0 can be used The remaining patterns are not checked with this feature 0 Tone Pattern 1 1 Tone Pattern 2 2 To...

Page 83: ...15 22 01 11 System Options for Incoming Calls VRS Waiting Message Interval Time Setup the sending duration time of the Auto Attendant Queuing The message is repeatedly sent out within the specified t...

Page 84: ...turned 0 Notifies 1 No notification default 0 41 02 01 ACD Group and Agent Assignments For each ACD extension number assign an ACD Group 1 64 An ACD Group number is assigned to each Work Period number...

Page 85: ...n this program assign them to days of the week in Program 41 07 This is the same program used by the Trunk Work Schedules After the schedules are set up in this program assign them to days of the week...

Page 86: ...default 0 7 Saturday 0 4 0 No ACD default 0 41 08 01 ACD Overflow Options Overflow Operation Mode Assign the overflow mode 0 9 destination and announcement message types Delay Announcement functions...

Page 87: ...erflow occurs Each ACD Group can have unique overflow options 0 64800 seconds default 30 seconds 41 08 05 ACD Overflow Options System Speed Dial Bin Assign the speed dial bin to be used as the ACD ove...

Page 88: ...nt Delay Message Start Timer Set the time when the VRS message should start 0 64800 seconds default 0 seconds 41 11 02 VRS Delay Announcement 1st Delay Message Number Assign the VRS message number to...

Page 89: ...lability depends on the setting in Program 41 03 02 0 ACI 1 VRS default 0 41 12 02 Night Announcement Setup Night Announcement ACI Port Number Define the ACI port to be used for the ACD Night Announce...

Page 90: ...ned in Program 41 03 03 0 Own group priority 1 Priority order by Program 41 03 03 default 0 41 14 04 ACD Options Automatic Answer This option enables disables Automatic Answer for agents using headset...

Page 91: ...CD Options Destination Number Set various options for ACD Groups When an option is set for an ACD Group the setting is in force if applicable for all agents in the group For each ACD Queue 1 64 assign...

Page 92: ...efault 0 41 17 01 ACD Login Mode Setup Define the ACD login mode for each extension If the AIC Login Mode is enabled set the AIC Login and AIC Logout service codes for the AIC members in Program 11 13...

Page 93: ...l Delay Announcement 1st Delay Message Sending Count This option assigns the 1st Delay Message Sending Count This entry must be set to 1 or higher for the message to play 0 No message is played 1 255...

Page 94: ...alarm to occur on telephones active on a call logged out or in wrap up 0 64800 seconds default 60 seconds 41 20 04 ACD Queue Display Settings ACD Call Waiting Alarm Program 41 15 can also provide a q...

Page 95: ...ate in the call If participation is required use the Barge In feature instead 2 To cancel the call monitoring press the MONITOR key again 47 03 01 InMail Group Mailbox Options Master Mailbox Active Us...

Page 96: ...ired if the ID code is disabled in Program 41 01 02 3 Dial the Agent Identity Code AIC up to four digits The ACD LOG IN LOG OUT key lights To log out for single or multiple agent log ins Multiline Ter...

Page 97: ...In service code Program 11 13 08 4 Dial the Agent Identity Code AIC up to four digits The ACD Log In Log Out key lights Single Line Telephone Follow Steps 1 3 to log in with additional AICs up to thre...

Page 98: ...Out of ACD Group When ACD agents are logged out and a call is placed into the ACD queue the telephones of the logged out agents display the Queue Status and they hear the alarm according to the settin...

Page 99: ...ibution ACD 1 89 To cancel the manual Rest Mode Multiline Terminal 1 Press the ACD Rest Mode key Program 15 07 01 or SC 852 13 The ACD Rest Mode key light goes off Single Line Telephone 1 Lift the han...

Page 100: ...Issue 5 0 UNIVERGE SV8100 1 90 Automatic Call Distribution ACD...

Page 101: ...z When an outside line is accessed using a dedicated line key the LED associated with the line key goes off when Automatic Release occurs z On Loop Start trunks Automatic Release is only available on...

Page 102: ...Tone Detection 0 Disable No 1 Enable Yes default 0 14 02 14 Analog Trunk Data Setup Loop Start Ground Start This option identifies the analog trunk as either loop or ground start 0 Loop Start Loop 1 G...

Page 103: ...tector Setup S N Ratio Use this option to set the Signal to Noise ratio 0 4 0dB 20dB Default Type 1 DT 4 20dB Type 2 BT 4 20dB Type 3 RBT 4 20dB Type 4 0 Type 5 0 80 04 04 Call Progress Tone Detector...

Page 104: ...255 30 30 7680ms default Type 1 DT 0 Type 2 BT 14 450ms ET Type 3 RBT 40 1230ms Type 4 Type 5 0 80 04 08 Call Progress Tone Detector Setup OFF Minimum Time Use this option to set the minimum Off time...

Page 105: ...ARS can apply up to 24 digit analysis to every number dialed For programming ARS provides separate 8 digit and 24 digit tables Each table can have up to 250 numbers Dialing Translation Special Dialin...

Page 106: ...allows a Class of Service to be set so that ARS does not follow the trunk access map settings Program 14 07 01 and Program 15 06 01 The feature allows an extension user to have CO line keys on their...

Page 107: ...o trunk group 1 Group 1 4 197 1 Route to trunk group 2 Group 2 4 198 1 Route to trunk group 3 Group 3 3 199 1 Route to trunk group 2 Group 2 2 200 1 Route to trunk group 1 Group 1 1 Program 12 02 for...

Page 108: ...401 402 would use Trunk Group 3 If at 9 00 AM each extension dialed 9 214 262 2000 Extension 301 would use Trunk Group 1 Extension 302 would use Trunk Group 2 Extension 401 402 would use Trunk Group...

Page 109: ...adjust gains ARS access key Call Appearance CAP Keys etc z Refer to the Dial Tone Detection feature for the specifics on how the system handles Dial Tone Detection z If an entry of 911 is programmed...

Page 110: ...ss Code Use this program to define additional trunk access codes When a user dials the Alternate Trunk Route Access Code the system routes their call to the Alternate Trunk Route Dial up to four digit...

Page 111: ...ese patterns are used in Programs 12 03 and 12 04 The daily pattern consists of 20 timer settings This option defines the operation mode that the system should be in during each time number 1 8 defaul...

Page 112: ...Group for each trunk port Trunk Port Number 001 200 Night Mode Service Group Number 01 32 default Night Mode Service Group Number 1 12 07 01 Text Data for Night Mode Use this program to make an origi...

Page 113: ...on Hold 5 Incoming access and access when trunk on Hold 6 Incoming and Outgoing access 7 Incoming access outgoing access and access when trunk on Hold Trunk Access Maps 1 200 Default Access Maps 1 20...

Page 114: ...fault 1 26 01 01 Automatic Route Selection Service ARS Service Enable 1 or disable 0 ARS 0 Disable Off 1 Enable On default 0 26 01 02 Automatic Route Selection Service Network Outgoing Inter Digit ARS...

Page 115: ...Table which is analyzed by ARS LCR This table is checked after any programmed F Route operations have completed The system then refers to Program 26 02 02 and Program 26 02 03 to determine the routing...

Page 116: ...2 enter the trunk group number 0 100 0 No Route If Service Type 1 in 26 02 Select Trunk Group Number 0 100 0 No Route If Service Type 2 in 26 02 F Route Time Schedule Not Used 0 500 F Route Table Numb...

Page 117: ...the code that follows For example D041234 out dials 124 Valid entries are 0 9 Wnn wait nn seconds and P pause Each digits code counts as a digit So for example if a P was added for a pause the entry w...

Page 118: ...gram 44 09 and time setting in Program 44 08 are used 0 Not Used 1 Used default 0 44 02 01 Dial Analysis Table for ARS F Route Access Dial Set the Dial digits for the Pre Transaction Table for selecti...

Page 119: ...s match the setting in Program 44 03 01 select the ARS R Route table number 0 500 to be used for the Dial Extension Analysis Table 0 500 ARS F Route Table Number With Program 44 01 set to 0 Program 44...

Page 120: ...500 assign a priority number 1 4 Select the gain table number to be used for internal calls 0 500 0 500 0 No Setting default 0 44 05 06 ARS F Route Table Gain Table Number for Tandem Connections For e...

Page 121: ...ngs If the incoming call is transferred to another line using ARS F Route The Tandem Gain Table is activated which is assigned in Program 44 05 The Tandem Gain Table follows the Incoming transmit and...

Page 122: ...ay Schedule for ARS F Route Define a yearly schedule for ARS F Route This schedule is used for setting special days such as national holidays pattern numbers 1 10 The pattern number is defined in Prog...

Page 123: ...evel 4 30dBm 0 to 45dBm 15 detect level 5 35dBm 0 to 50dBm 15 detect level 6 40dBm 0 to 55dBm 15 detect level 7 45dBm 0 to 60dBm 15 detect level 8 50dBm 0 to 65dBm 15 detect level 9 55dBm 0 to 70dBm 1...

Page 124: ...0dBm 15 detect level 4 20dBm 0 to 35dBm 15 detect level 5 25dBm 0 to 40dBm 15 detect level 6 30dBm 0 to 45dBm 15 detect level 7 35dBm 0 to 50dBm 15 detect level 8 40dBm 0 to 55dBm 15 detect level 9 45...

Page 125: ...iver 0 9 1dB 10dB default Type 1 0 1dBm Type 2 0 1dBm Type 3 0 1dBm Type 4 0 1dBm Type 5 0 1dBm 80 03 07 DTMF Tone Receiver Setup ON Detect Time Use this option to define the On detection time for DTM...

Page 126: ...S 1 At the multiline terminal press Speaker OR At the single line telephone lift the handset You hear normal Intercom dial tone 2 Dial 9 You hear a second stutter dial tone 3 Dial the outside number o...

Page 127: ...different External MOH and BGM sources are required Background Music stops while the Multiline Terminal is in use Originating a call answering a voice announcement a ringing call or internal paging i...

Page 128: ...OH IN 1 ACI Port default 0 10 38 02 BGM Resource Setup ACI Port Number for BGM Source only used if Program 10 38 01 is set to 1 Program the ACI Port to be used for BGM 0 96 0 96 default 0 20 06 01 Cla...

Page 129: ...UNIVERGE SV8100 Issue 5 0 Background Music 1 119 THIS PAGE INTENTIONALLY LEFT BLANK...

Page 130: ...Issue 5 0 UNIVERGE SV8100 1 120 Background Music...

Page 131: ...e caller and the extension that barged into the call are placed on hold With Program 20 13 10 set to 1 a call which is barged into can be placed on Park by the originator of the outside call but only...

Page 132: ...arge In Default Setting Disabled System Availability Terminals Multiline and Single Line Terminals Required Component s None Related Features Call Monitoring Conference Hold Intercom Off Hook Signalin...

Page 133: ...of Service for Extensions Assign a Class of Service 1 15 to an extension Day Night Mode 1 8 Class of Service of Extensions 1 15 Default Extension port 101 Class 15 All other extension port Class 1 20...

Page 134: ...rge Ins In an extension Class of Service allow 1 or deny 0 the extension ability to have multiple users Barge In to their conversation 0 Off 1 On default 0 for COS 1 15 20 14 11 Class of Service Optio...

Page 135: ...nsion number or press a DSS key of a telephone within a conference call When a new call is added to the conference an intrusion tone is heard by all parties in the Conference depending on system progr...

Page 136: ...Issue 5 0 UNIVERGE SV8100 1 126 Barge In THIS PAGE INTENTIONALLY LEFT BLANK...

Page 137: ...should be removed during long term storage but must be installed protection against loss of power just before ETU installation to provide battery backup for System Memory When fully charged the batter...

Page 138: ...stem Power Guide to Feature Programming Operation None Program Number Program Name Description Comments Assigned Data 90 03 01 Save Data Use this program to save the programmed data on the SRAM and Fl...

Page 139: ...system configuration traffic conditions and the capacity of the batteries Conditions During normal operation the batteries are continually recharged by a built in charging circuit The CD CP00 is equi...

Page 140: ...Issue 5 0 UNIVERGE SV8100 1 130 Battery Backup System Power Programming None Operation None...

Page 141: ...Conditions A trunk call that is originated or answered at a multiline terminal must appear on a line key The line key can be assigned as the Trunk Key or as a Call Appearance Key A CAP is dynamic beca...

Page 142: ...ance CAP Key 08 codes cannot be programmed on a DSS Console as the system does not allow entry of the additional data required If you have both trunk line keys and Call Appearance CAP Keys the line ke...

Page 143: ...the Loop Key operation mode 0 Original Operation Mode CAP Key 1 Special Operation Mode Loop Key 20 06 01 Class of Service for Extensions Assign a Class of Service 1 15 to extensions Day Night Mode 1...

Page 144: ...elease of Held Call Depending on the setting of Program 14 01 16 the system disconnects calls on Hold longer than this time 0 64800 seconds default 1800 24 01 06 System Options for Hold Park Hold Time...

Page 145: ...utside party the Call Appearance key lights Begin your conversation 4 Press Hold the Call Appearance key flashes 5 Press the flashing Call Appearance key to retrieve the call To receive an incoming ca...

Page 146: ...Issue 5 0 UNIVERGE SV8100 1 136 Call Appearance CAP Keys THIS PAGE INTENTIONALLY LEFT BLANK...

Page 147: ...is helps users that must keep track of their time on the telephone For incoming trunk calls the Call Time begins as soon as the user answers the call Conditions The Call Timer starts over each time th...

Page 148: ...ass 1 20 09 06 Class of Service Options Incoming Call Service Incoming Time Display If this option is set to 1 the Incoming Call Time is displayed on the multiline terminals LCD while the telephone is...

Page 149: ...ne The incoming caller hears the first message and listens to Music on Hold while the system broadcasts the second message John Smith could then walk to any phone and pick up his call If John doesn t...

Page 150: ...UNIVERGE SV8100 1 140 Call Forwarding Park and Page message System Availability Terminals None Required Component s InMail PZ VM21 and CD CP00 Related Features Analog Communication Interface ACI Musi...

Page 151: ...ce Code Setup for Service Access Combined Paging Combined paging internal external access code Service code setup MLT SLT default 751 20 06 01 Class of Service for Extensions Assign a Class of Service...

Page 152: ...art Tone Use this option to enable or disable splash tone before Paging over an external zone If enabled the system broadcasts a splash tone before the External Paging announcement 0 No Tone None 1 Sp...

Page 153: ...in to listen again 7 to re record 3 Dial 7 4 When you hear Please start recording record your page and dial when the announcement is complete A paging chime overrides the first four seconds of an anno...

Page 154: ...p or go on hook at the single line telephone To pick up your Park and Page 1 Press Speaker or lift the handset at the single line telephone 2 Dial 715 your extension number To cancel your Park and Pag...

Page 155: ...Forwarding when Unanswered Calls forward only if they are unanswered Ring No Answer Call Forwarding Follow Me Refer to Call Forwarding with Follow Me on page 1 159 for more information Personal Answe...

Page 156: ...ne to enable call forwarding with a service code Call Forward for any Extension to Destination cannot be set or canceled from a Virtual Extension Call Forwarding Do Not Disturb Override allows for Ove...

Page 157: ...sion Call Forwarding Immediate is set on extension Call Forwarding Immediate is cancelled on extension then all Call Forwarding is cancelled Any settings in Programs 24 09 04 and 24 09 05 copies the i...

Page 158: ...atures Call Forwarding Off Premise Call Forwarding with Follow Me Call Forwarding Do Not Disturb Override Central Office Calls Answering Department Call Forward Department Calling Direct Station Selec...

Page 159: ...ervice Code Setup for Setup Entry Operation Call Forward Busy Set the service code for setting call forwarding for busy calls MLT SLT default 843 11 11 03 Service Code Setup for Setup Entry Operation...

Page 160: ...ancel the call forward no answer destination with no split MLT SLT default 793 11 11 55 Service Code Setup for Setup Entry Operation Call Forward Busy No Answer Destination No Split Set or Cancel the...

Page 161: ...02 Class of Service Options Hold Transfer Service Call Forward When Busy In an extension Class of Service turn On 1 or Off 0 the ability of an extension user to set Call Forwarding when Busy 0 Off 1 O...

Page 162: ...0 24 09 02 Call Forward Split Settings CO Call Forwarding Destination for Both Ring All Call No Answer Use to assign CO Call Forwarding Destination for ring all call and no answer 1 9 0 R Up to 24 di...

Page 163: ...Forward Immediate at a forwarding station 1 Pick up the handset or press Speaker 2 Dial the Call Forward Immediate Service Code default 848 OR At the multiline terminal only press the Call Forwarding...

Page 164: ...Ring at a forwarding station 1 Pick up the handset or press Speaker 2 Dial the Call Forward Both Ring Service Code default 842 OR At the multiline terminal only press the Call Forwarding Programmable...

Page 165: ...ollow Me Service Code default 846 OR At the multiline terminal only press the Call Forwarding Programmable Function keys Program 15 07 01 10 or SC 851 Key Code 15 3 Dial 0 Cancel 4 Dial the station nu...

Page 166: ...to Destination 1 Pick up the handset or press Speaker 2 Dial the Call Forward Busy No Answer for any Extension to Destination Service Code default 794 3 Dial 0 Cancel 4 Dial the station number which i...

Page 167: ...tual Extension key 2 Dial the Call Forward Busy No Answer Service Code default 844 3 Dial 0 Cancel 4 Press Speaker or hang up To set Call Forward Split Immediate at a forwarding station 1 Pick up the...

Page 168: ...e Call Forward Busy No Answer Service Code default 785 3 Dial 0 Cancel 4 Dial 1 internal 2 external 3 CTX or 0 All 5 Press Speaker or hang up To set Call Forward Split Both Ring at a forwarding statio...

Page 169: ...ne Call Forwarding with Follow Me reroutes calls from the destination extension To reroute calls from the initiating forwarding extension use Call Forwarding Conditions Call Forwarding an extension in...

Page 170: ...ing Follow Me Assign the service code of Call Forward Follow Me MLT SLT default 846 15 07 01 Programmable Function Keys Use to assign functions to multiline terminal line keys Line Key 1 48 0 99 Norma...

Page 171: ...Press the Call Forward Follow Me key Program 15 07 01 or SC 851 Code 15 2 Dial 0 to cancel 3 Dial 0 Cancel All Forward Follow Me OR Dial the extension number with Follow Me set To activate Call Forwa...

Page 172: ...Issue 5 0 UNIVERGE SV8100 1 162 Call Forwarding with Follow Me THIS PAGE INTENTIONALLY LEFT BLANK...

Page 173: ...Forwarding does not reroute Call Arrival CAR Keys Virtual Extension keys or Ring Group calls i e trunk ringing according to Ring Group assignments made in Program 22 04 and Program 22 05 Conditions I...

Page 174: ...rded off premise hear Please hold on your call is being rerouted This option can be disabled in Program 40 10 01 by setting it to disable When a station is in DND and any Call Forwarding Off Premise i...

Page 175: ...UNIVERGE SV8100 Issue 5 0 Call Forwarding Off Premise 1 165 Virtual Extensions Voice Response System VRS...

Page 176: ...default 848 11 11 02 Service Code Setup for Setup Entry Operation Call Forward Busy Use to assign the Call Forward Busy Service Code MLT SLT default 843 11 11 03 Service Code Setup for Setup Entry Ope...

Page 177: ...ssign the Call Forward Busy for any Extension Service Code MLT SLT default 792 11 11 54 Service Code Setup for Setup Entry Operation Set Cancel Call Forward No Answer Destination No Split Used to assi...

Page 178: ...1 15 20 11 12 Class of Service Options Hold Transfer Service Call Forwarding Off Premise External Call Forwarding In an extensions Class of Service turn On 1 or Off 0 setting up Call Forwarding Off P...

Page 179: ...gits default not assigned 24 09 05 Call Forward Split Settings Intercom Call Forwarding Busy Destination Use to assign Intercom Call Forwarding busy destination numbers 1 9 0 R Up to 24 digits default...

Page 180: ...tside number seizing a trunk as assigned in Program 13 05 or an Intercom number 0 Trunk Dialing Mode 1 Extension Dialing Mode 0 Trunk Outgoing Mode 1 Intercom Outgoing Mode default 0 13 04 01 Speed Di...

Page 181: ...he automatic Trunk to Trunk Transfer is performed 0 64800 seconds default 0 seconds 24 04 01 Automatic Trunk to Trunk Transfer Target Setup Assign the Speed Dialing number bin 0 1999 to a trunk and th...

Page 182: ...Code to wait for answer supervision in ISDN Press line key 3 maximum 24 digits default not assigned 14 01 04 Basic Trunk Data Setup Transmit Gain Level for Conference and Transfer Calls CODEC gain set...

Page 183: ...roup 1 with priority in port order Port 1 priority 1 Port 512 priority 512 20 06 01 Class of Service for Extensions Assign a Class of Service 1 15 to extensions Day Night Mode 1 8 Class of Service of...

Page 184: ...e g 05 or 005 for line 5 Your DND or Call Forwarding Device Programmable Function key flashes To cancel Call Forwarding Off Premise non split 1 At a multiline terminal press Speaker Program Number Pr...

Page 185: ...2622000 Trunk access codes are 9 ARS Trunk Group Routing 804 Line Group 1 9 01 99 or 001 100 or 9 Line number e g 05 or 005 for line 5 Your DND or Call Forwarding Device Programmable Function key flas...

Page 186: ...ng Off Premise for a Door Box 1 At the multiline terminal press Speaker dial SC 822 OR At the multiline terminal only press Call Forward Device key Program 15 07 01 or SC 851 code 54 OR At the single...

Page 187: ...1 Lift the handset 2 Dial 833 3 Dial trunk port number to be used 001 200 4 Press Speaker to hang up Cancel Automatic Trunk Forwarding 1 Lift the handset 2 Dial 834 3 Dial trunk port number to be use...

Page 188: ...mode 1 8 to be defined 5 Press the Exit key 6 Press Speaker to hang up Method 2 follows the pre defined destination in Program 24 05 01 Set Automatic Trunk Forwarding The Speed Dial bin must be defin...

Page 189: ...tension user can override Call Forwarding or Do Not Disturb at another extension This is helpful for example to dispatchers and office managers that always need to get through Conditions None Default...

Page 190: ...e used for DND Call Forward Override default not assigned 15 07 01 Programmable Function Keys Use to assign functions to multiline terminal line keys Line Key 1 48 0 99 Normal Function Code 851 by def...

Page 191: ...5 0 Call Forwarding Do Not Disturb Override 1 181 Operation To override an extension Call Forwarding or Do Not Disturb 1 Call the forwarded or DND extension 2 Press the Override key Program 15 07 or...

Page 192: ...Issue 5 0 UNIVERGE SV8100 1 182 Call Forwarding Do Not Disturb Override THIS PAGE INTENTIONALLY LEFT BLANK...

Page 193: ...Monitor can barge In to a conference With Program 20 13 10 set to 0 a call which has been barged into can be placed on hold by the originator of the outside call Both the outside caller and the exten...

Page 194: ...call is dropped When Program 20 13 10 is set to 0 OFF coaching is not permitted When Program 20 13 10 is set to 1 ON Program 20 13 45 takes effect When Silent Monitor Mode is used MIC or Feature 1 can...

Page 195: ...ice Barge In Monitor Enables the extension Barge In Mode to be speech mode 0 or Monitor mode 1 i e Barge In initiator 0 Off 1 On default 0 for COS 1 15 20 13 15 Class of Service Options Supplementary...

Page 196: ...tie trunk user from using the Barge In feature 0 Off 1 On default 0 for COS 1 15 20 18 07 Service Tone Timers Intrusion Tone Repeat Time After a user Barges In the system repeats the Barge In tone af...

Page 197: ...he extension number of the busy internal party 2 Dial the single digit service code or the service code 810 To Call Monitor without first calling the busy extension 1 Press Speaker or lift handset 2 D...

Page 198: ...Issue 5 0 UNIVERGE SV8100 1 188 Call Monitoring THIS PAGE INTENTIONALLY LEFT BLANK...

Page 199: ...l is transferred allowing you to continue with your current call This feature works with the following calls Normal trunk call DID DISA DIL E M ICM The following calls cannot be redirected with the fe...

Page 200: ...Issue 5 0 UNIVERGE SV8100 1 190 Call Redirect System Availability Terminals Any Multiline Terminal Required Component s None Related Features None...

Page 201: ...iline terminal line keys Line Key 1 48 0 99 Normal Function Code 851 by default 00 99 Appearance Function Code Service Code 852 by default 20 06 01 Class of Service for Extensions Assign a Class of Se...

Page 202: ...Issue 5 0 UNIVERGE SV8100 1 192 Call Redirect THIS PAGE INTENTIONALLY LEFT BLANK...

Page 203: ...otten Conditions Vvirtual extension keys do not support Call Waiting Camp On Programmable Function keys code 35 If an extension user Camps On and then hangs up the system converts the Camp On to a cal...

Page 204: ...ode which is to be used for setting Camp On MLT SLT default 850 11 12 05 Service Code Setup for Service Access Cancel Camp On Customize the Service Code which is to be used for cancelling Camp On MLT...

Page 205: ...k rings an extension for this interval 0 64800 seconds default 15 seconds 20 01 09 System Options Callback Trunk Queuing Cancel Time The system cancels an extension Callback or Trunk Queueing request...

Page 206: ...s the extension when it is busy 0 Off 1 On default 1 for COS 1 15 20 13 05 Class of Service Options Supplementary Service Intercom Off Hook signaling Turn On 1 or Off 0 the ability of an extension to...

Page 207: ...ltiline terminal press Speaker and dial 870 OR At a multiline terminal press the Camp On key Program 15 07 or SC 851 35 OR At the single line telephone lift the handset and dial 870 To Split answer a...

Page 208: ...Issue 5 0 UNIVERGE SV8100 1 198 Call Waiting Camp On THIS PAGE INTENTIONALLY LEFT BLANK...

Page 209: ...n B If caller A does not answer the Callback ring the system cancels the Callback 4 As soon as caller B answers the system sets up an Intercom call between A and B Callback Automatic Answer determines...

Page 210: ...Issue 5 0 UNIVERGE SV8100 1 200 Callback System Availability Terminals All Stations Required Component s None Related Features Call Waiting Camp On Programmable Function Keys...

Page 211: ...ed redefine the service code used cancel Camp On MLT SLT default 870 11 12 44 Service Code Setup for Service Access Callback Test for SLT If required redefine the service code used for SLT Callback Te...

Page 212: ...1 202 Callback To cancel a Callback 1 At the multiline terminal press Speaker and Dial 870 OR At the multiline terminal press Camp On key Program 15 07 or SC 851 35 OR At the single line telephone lif...

Page 213: ...NIVERGE SV8100 Issue 5 0 Callback 1 203 To test Callback at a single line telephone 1 Lift the handset 2 Dial 899 3 Hang up 4 When the telephone rings lift the handset You hear the Hold tone 5 Hang up...

Page 214: ...Issue 5 0 UNIVERGE SV8100 1 204 Callback...

Page 215: ...message playback Return Call is available for new and old messages Return Call is accessible to a subscriber using Softkeys in Softkey mode or using DTMF in voice conversation Mode When Centralized Vo...

Page 216: ...er ID digits to voice mail Trunks 1 200 0 Disable 1 Enable default 0 14 02 10 Analog Trunk Data Setup Caller ID Enable or disable a trunk to receive Caller ID information Trunks 1 200 0 Disable 1 Enab...

Page 217: ...and Called Number Delivery CND service when available The telephone display can show up to 12 Caller ID digits for non ACD calls Once installed and programmed Caller ID is enabled for all trunk calls...

Page 218: ...0 SIP DECT Phones on the UNIVERGE SV8100 can hold incoming call history This history is created based on the Caller ID information element contained in the call Setup message which is transmitted from...

Page 219: ...BS10 blade which plugs into the chassis can provide additional resources for Caller ID if needed Caller ID Name can display up to 12 characters Caller ID Number can display up to 11 characters A Calle...

Page 220: ...l by Call basis Programs 14 01 20 14 01 21 and 20 08 15 are used for analog trunks only and can only be set on a per trunk Class of Service basis SLT users cannot block an incoming call based on the i...

Page 221: ...5 0 Caller ID 1 211 Related Features Automatic Route Selection Call Arrival CAR Keys Caller ID Call Return Conference Voice Call Privacy Release Park Speed Dial System Group Station Station Message De...

Page 222: ...installed 97 160 are available 11 15 03 Service Code Setup Administrative for Special Access Backup Data Save This service code is used for back up the programmed data on the SRAM and Call History to...

Page 223: ...to eight digits that should be used as the Caller ID Block Code This code is automatically inserted before dialed digits if Program 14 01 20 is set to 1 Trunks 1 200 Dial up to eight digits 14 01 22...

Page 224: ...fault 0 15 03 10 Single Line Telephone Basic Data Setup Caller ID Name Determine whether or not a single line telephone extension user s telephone should display the Caller ID name 0 Disable 1 Enable...

Page 225: ...upplementary Service Automatic Off Hook Signaling Automatic Override Allows a busy extension ability to manually 0 or automatically 1 receive off hook signals 0 Off 1 On default 1 for COS 1 15 20 19 0...

Page 226: ...hanumeric Characters default OUT OF AREA 20 20 03 Message Setup for Non Caller ID Data Call Information with Error Enter the text to be displayed for Caller ID when a user receives a call which is cla...

Page 227: ...tore in List DEL Delete from List 4 Press the STORE Softkey The display shows List Number xx Caller ID number mm dd hh mm incoming date and time STA Store in Station Speed Dial bin SYS Store in System...

Page 228: ...want to 1 Enter characters 1 _ 2 Enter characters A C a c 2 3 Enter characters D F d f 3 4 Enter characters G I g i 4 5 Enter characters J L j l 5 6 Enter characters M O m o 6 7 Enter characters P S p...

Page 229: ...t Number xx Caller ID number mm dd hh mm incoming date and time Preview List Next List Store Store in List DEL Delete from List 4 Press the STORE Softkey The display shows List Number xx Caller ID num...

Page 230: ...s the Call History key Program 15 07 or SC 851 08 or press the LIST Softkey and CID The last addition to the list is displayed 2 Press the ARROW DOWN Softkey to scroll through the list of numbers in m...

Page 231: ...ndicates that it is a call you missed unanswered The second row shows the date and time of the call If busy calls are enabled Busy will be displayed if the call was received whilst the station was bus...

Page 232: ...Issue 5 0 UNIVERGE SV8100 1 222 Caller ID...

Page 233: ...SDN or IP trunk call can also be routed to an alternative extension or incoming ring group if the Caller ID number matches the common or group Speed Dial table Program 13 04 This option can block call...

Page 234: ...3 04 04 301 extension 301 Program 13 04 05 1 tone pattern 1 To transfer the call with 2142622000 Caller ID incoming call to incoming ring group 2 as ring pattern 2 Program 13 04 01 2142622000 Program...

Page 235: ...m Availability Terminals All Terminals Required Component s None Related Features Central Office Calls Answering Direct Inward Dialing DID Voice Response System VRS Table 1 6 Caller ID Matching Rule C...

Page 236: ...Group Speed Dialing 01 64 default not assigned 13 04 01 Speed Dialing Number and Name Speed Dialing Data Enter the System and Group Speed Dialing numbers and names 1 9 0 Pause Press line key 1 Recall...

Page 237: ...Disable the Caller ID Refusal trunks which is set in Program 14 01 27 to 1 Line Key 1 48 0 99 Normal Function Code 751 by default 00 99 Appearance Function Code Service Code 752 by default 20 07 24 C...

Page 238: ...refusing Speed Dial area PRG 22 16 data exists 2 Go to Chart 2 No No Yes Yes PRG 14 01 27 1 And refuse mode is Play VRS Message PRG 40 10 07 Disconnect the call Search PRG 13 04 01 Data unmatched Data...

Page 239: ...1 229 Operation None Follow PRG 22 02 01 Ring the extension number Ring the incoming ring group Disconnect the call Play VRS Message PRG 40 10 07 PRG 14 01 27 1 And refuse mode is 2 Off On Anything El...

Page 240: ...Issue 5 0 UNIVERGE SV8100 1 230 Caller ID Flexible Ringing THIS PAGE INTENTIONALLY LEFT BLANK...

Page 241: ...swer along with Universal Night Answer refer to Night Service on page 1 723 When a Universal Night Answer call rings the External Paging an employee can answer the call from the first available teleph...

Page 242: ...for a trunk the extension can still retrieve parked calls on that trunk The extension can also Group Call Pickup and Direct Call Pickup calls ringing another extension on that trunk In V3 0 software o...

Page 243: ...ng DID Direct Inward Line DIL Direct Inward System Access DISA Directed Call Pickup Do Not Disturb Group Call Pickup ISDN Compatibility Line Preference Long Conversation Cutoff Night Service Programma...

Page 244: ...ic trunk which is either ringing or on hold MLT SLT default 772 11 12 43 Service Code Setup for Service Access Universal Answer If required redefine the service code used for Universal Answer MLT SLT...

Page 245: ...ides Access Map programming 0 No access 1 Outgoing access only 2 Incoming access only 3 Access only when trunk on Hold 4 Outgoing access and access when trunk on Hold 5 Incoming access and access when...

Page 246: ...4 Ring Tone 1 5 Ring Tone 2 6 Ring Tone 3 7 Ring Tone 4 8 Ring Tone 5 default 2 15 02 22 Multiline Telephone Basic Data Setup Multiple Incoming From Intercom and Trunk When this option is set to 0 dis...

Page 247: ...tching Define or Disable the page to be automatically displayed when a DESI less terminal becomes idle 0 Disable 1 Display page 1 2 Display page 2 3 Display page 3 4 Display page 4 default 0 15 25 04...

Page 248: ...call is unable to complete and releases the DTMF receiver 0 64800 seconds default 20 seconds 21 01 17 System Options for Outgoing Calls Restriction Digit in Outgoing Disable on Incoming Line With the...

Page 249: ...s Default Extensions 101 108 first eight ports ring for incoming Ring Group 1 calls No other extensions ring for incoming Ring Group 1 calls 22 05 01 Incoming Trunk Ring Group Assignment To have the t...

Page 250: ...or InMail default 1 23 03 01 Universal Answer Auto Answer Use this program to let an extension user automatically answer trunk calls that ring other extensions When the user lifts the handset they au...

Page 251: ...UNIVERGE SV8100 Issue 5 0 Central Office Calls Answering 1 241 If you hear error tone your extension Class of Service prevents Universal Answer...

Page 252: ...oices 1 Press Speaker 2 Dial 811 2 3 Select the ringing 1 8 and tone range 1 4 you want to check 4 Go back to step 3 to listen to additional choices or press Speaker to hang up To change the ringing o...

Page 253: ...UNIVERGE SV8100 Issue 5 0 Central Office Calls Answering 1 243 THIS PAGE INTENTIONALLY LEFT BLANK...

Page 254: ...Issue 5 0 UNIVERGE SV8100 1 244 Central Office Calls Answering...

Page 255: ...e used by an extension user to block a trunk for outgoing calls The user which busied out the trunk still has access to it All other users are blocked from seizing it to place an outgoing call The tru...

Page 256: ...nt them from dialing certain numbers Dialing 9 or any other trunk access code after dialing an extension results in termination of the intercom call and a trunk is seized Phones that have an APR APA i...

Page 257: ...UNIVERGE SV8100 Issue 5 0 Central Office Calls Placing 1 247 Long Conversation Cutoff Microphone Cutoff Programmable Function Keys Trunk Group Routing Trunk Groups...

Page 258: ...up in Program 11 01 01 for Alternate Trunk Route Access Dial up to four digits default not assigned 11 10 27 Service Code Setup for System Administrator Trunk Port Disable for Outgoing Calls Define th...

Page 259: ...abled the system outdials on the trunks without monitoring for dial tone 0 Dial Tone Detection Not Used 1 Dial Tone Detection Used default 0 14 02 11 Analog Trunk Data Setup Next Trunk in Rotary if No...

Page 260: ...nk Access Maps This sets the access options for trunks Ring Group programming overrides Access Map programming 0 No access 1 Outgoing access only 2 Incoming access only 3 Access only when trunk on Hol...

Page 261: ...One Touch Automatic Handsfree default 1 15 03 03 Single Line Telephone Basic Data Setup Terminal Type Enter 1 for this option to allow a single line port to receive DTMF tones after the initial call...

Page 262: ...extension ability to use the Trunk Port Disable feature 0 Off 1 On default 0 for COS 1 14 default 1 for COS 15 20 08 02 Class of Service Options Outgoing Call Service Trunk Outgoing Calls Turns off 0...

Page 263: ...nk Transfer Release Warning Tone Timer starts when a trunk begins talking with another trunk for example Trunk to Trunk Transfer outgoing from trunk Tandem Trunking When this time expires a warning to...

Page 264: ...e number OR 1 At the multiline terminal press the Trunk Group Routing key Program 15 07 01 or SC 852 02 plus trunk group 2 Dial the number To place a call over a specific trunk 1 Dial 805 2 Dial the l...

Page 265: ...UNIVERGE SV8100 Issue 5 0 Central Office Calls Placing 1 255 To Remove a Trunk from a Busied Out State 1 Press Speaker 745 Trunk Number 001 200 0...

Page 266: ...Issue 5 0 UNIVERGE SV8100 1 256 Central Office Calls Placing...

Page 267: ...OS or you may enable options which the extension should not have or remove options which it should have An extension can have a different Class of Service for each Service mode At default the Mode nam...

Page 268: ...Issue 5 0 UNIVERGE SV8100 1 258 Class of Service System Availability Terminals All Stations Required Component s None Related Features Night Service...

Page 269: ...f Service Options Administrator Level Changing the Music on Hold Tone Turn off or on extension user ability to change the Music on Hold tone 0 Off 1 On default 0 for COS 1 14 default 1 for COS 15 20 0...

Page 270: ...strator Level VRS General Message Play Turns an extension Off 0 or On 1 to dial 4 or Service Code 711 to listen to the General Message 0 Off 1 On default 0 for COS 1 14 default 1 for COS 15 20 07 15 C...

Page 271: ...for COS 1 15 20 07 25 Class of Service Options Administrator Level Set Cancel Caller ID Refuse Enable or disable an extension ability to set or cancel Caller ID Refuse 0 Off 1 On default 0 for COS 1...

Page 272: ...on Ringdown Extension for extensions with this COS 0 Off 1 On default 0 for COS 1 15 20 08 10 Class of Service Options Outgoing Call Service Signal Voice Call Turns Off or On an extension allowing it...

Page 273: ...user ability to override the trunk access map programming for outgoing calls 0 Off 1 On default 0 for COS 1 15 20 08 19 Class of Service Options Outgoing Call Service Hotline for SPK Turn off or on a...

Page 274: ...09 04 Class of Service Options Incoming Call Service Notification for Incoming Call List Existence Determine whether or not the CHECK LIST message is displayed to indicate a missed call 0 Off 1 On de...

Page 275: ...default 1 for COS 1 15 20 10 06 Class of Service Options Answer Service Meet Me Conference and Paging Turns Off 0 or On 1 an extension to use Meet Me Conference and Paging 0 Off 1 On default 1 for COS...

Page 276: ...1 an extension ability to use Unscreened Transfer 0 Off 1 On default 1 for COS 1 15 20 11 07 Class of Service Options Hold Transfer Service Transfer Without Holding Turn Off or On an extension abilit...

Page 277: ...unk to Trunk Transfer Each Telephone Group Transfer Turn On 1 or Off 0 the ability of an extension in a Department Group to use the Trunk to Trunk Forwarding service codes 0 Off 1 On default 1 for COS...

Page 278: ...ption turns off 0 or on 1 a DISA or tie trunk caller s ability to dial 9 for Trunk Group Routing or Automatic Route Selection 0 Off 1 On default 0 for COS 1 15 20 12 03 Class of Service Options Chargi...

Page 279: ...ry Service Barge In Monitor Enables the extension Barge In Mode to be speech mode 0 or Monitor mode 1 i e Barge In initiator 0 Off 1 On default 0 for COS 1 15 20 13 11 Class of Service Options Supplem...

Page 280: ...ll Restriction Operator Alert Restricted Operation Transfer Turn off or on operator alert when an extension improperly enters an Account Code or violates Toll Restriction 0 Off 1 On default 0 for COS...

Page 281: ...ss of Service Options Supplementary Service Deny Multiple Barge Ins In an extension Class of Service allow 1 or deny 0 the extension ability to have multiple users Barge In to their conversation 0 Off...

Page 282: ...for COS 1 15 20 13 45 Class of Service Options Supplementary Service MIC Key Mode While Call Monitoring Set per class of service when in Call Monitoring Mode determines if the monitored parties recei...

Page 283: ...peed Dialing This option enables or disables a DISA or tie trunk caller s ability to use System Speed Dialing 0 Off 1 On default 0 for COS 1 15 20 14 05 Class of Service Options for DISA E M Operator...

Page 284: ...step 3 and press Hold You see MODE4 nn Press Hold to leave the current value unchanged 7 Enter the Rest 1 Mode Class of Service for the extension you selected in step 3 and press Hold You see MODE5 n...

Page 285: ...RGE SV8100 Issue 5 0 Class of Service 1 275 8 Enter the Day 2 Mode Class of Service for the extension you selected in step 3 and press Hold You see MODE6 nn Press Hold to leave the current value uncha...

Page 286: ...urrent value unchanged 10 Enter the Midnight 2 Mode Class of Service for the extension you selected in step 3 and press Hold You see MODE8 nn Press Hold to leave the current value unchanged 11 Enter t...

Page 287: ...e or gain time Conditions The system retains the Clock Calendar Display after a power failure or system reset Changing the time may change the current Class of Service COS service depending on the COS...

Page 288: ...Year Enter two digits 00 99 for the year 00 99 default not assigned 10 01 02 Time and Date Month Enter two digits 01 12 for the month 01 12 default not assigned 10 01 03 Time and Date Day Enter two di...

Page 289: ...rt of Week Day Enter the day of the week the system should adjust the time for daylight savings time 1 7 1 Sun 2 Mon etc default 1 10 24 06 Daylight Savings Setup End of Month Enter the month of syste...

Page 290: ...Mode 1 8 Class of Service of Extensions 1 15 Default Extension port 101 Class 15 All other extension port Class 1 20 07 03 Class of Service Options Administrator Level Time Setting Turn off or on an e...

Page 291: ...splay 1 281 Operation The date must be set in system programming 10 01 To set the system Time 1 Press Speaker 2 Dial 828 3 Dial two digits for the hour 24 hour clock 13 1 00 PM 4 Dial two digits for t...

Page 292: ...Issue 5 0 UNIVERGE SV8100 1 282 Clock Calendar Display THIS PAGE INTENTIONALLY LEFT BLANK...

Page 293: ...talk path preventing the emergency dispatcher from hearing the caller This option should be kept at its default setting of 0 to prevent any problem with dialing 999 or 112 Common Permit Code Table Us...

Page 294: ...rmit table to allow only certain calls To allow most international calls use the International Call Restrict Table To prevent most international calls use the International Call Allow Table The system...

Page 295: ...whether or not the Code restriction setting in Program 34 08 is to be followed If this option is set to 1 the system follows the system Code restriction settings defined in Program 21 05 01 through P...

Page 296: ...ion System Availability Terminals All Stations Required Component s None Related Features Central Office Calls Placing Code Restriction Override Code Restriction Dial Block Direct Inward System Access...

Page 297: ...ing for the extension 0 Off 1 On default 1 for COS 1 15 20 13 20 Class of Service Options Supplementary Service Account Code Toll Restriction Operator Alert Restricted Operation Transfer Turn off or o...

Page 298: ...lass for Extensions Use to assign a Toll Restriction class to an extension for modes 1 8 Day Night Mode 1 9 9 Power Failure Mode 1 15 default 2 21 05 01 Toll Restriction Class International Call Restr...

Page 299: ...Restriction for Group Speed Dials For the Toll Restriction Class you select enable 1 or disable 0 Code Restriction for Group Speed Dialing numbers 0 Does Not Restrict 1 Following Restriction Check de...

Page 300: ...4 No Setting 21 06 07 Toll Restriction Table Data Setup Deny Restriction Table Program codes into the Restrict Code Tables 200 codes per table maximum Dial Up to 12 digits default Table 1 4 No Setting...

Page 301: ...100 Issue 5 0 Code Restriction 1 291 Operation To place a trunk call if your system is Code Restricted 1 Place call normally If your Code Restriction Class does not allow the number you dial your call...

Page 302: ...Issue 5 0 UNIVERGE SV8100 1 292 Code Restriction...

Page 303: ...ypes of AOC that can be sent by the network AOC D Sent during the call by the network supplier With this type of AOC the system will disconnect the outgoing call as soon as the cost limit is reached a...

Page 304: ...Issue 5 0 UNIVERGE SV8100 1 294 Code Restriction In Credit System Availability Terminals All Required Component s None Related Features Code Restriction Dial Block...

Page 305: ...s for Extensions Use to assign a Toll Restriction class to an extension for modes 1 8 Day Night Mode 1 9 9 Power Failure Mode 1 15 default 2 21 05 01 Toll Restriction Class International Call Restrict...

Page 306: ...Class Restriction for Group Speed Dials For the Toll Restriction Class you select enable 1 or disable 0 Code Restriction for Group Speed Dialing numbers 0 Does Not Restrict 1 Following Restriction Che...

Page 307: ...des per table maximum Dial Up to 12 digits default Table 1 4 No Setting 21 06 08 Toll Restriction Table Data Setup PBX Access Code The system allows up to four tables for PBX access codes PBX Access C...

Page 308: ...or terminal press Speaker 2 Dial the service code for Toll Restriction in Credit 774 default 3 Dial the extension number of the telephone you want to set check 4 Dial 2 to check the balance the credit...

Page 309: ...each extension Or extensions can share the same override code Code Restriction Override overrides all Code Restriction programming Walking Code Restriction allows you to assign a Code Restriction lev...

Page 310: ...Issue 5 0 UNIVERGE SV8100 1 300 Code Restriction Override Code Restriction Station Message Detail Recording Voice Response System VRS...

Page 311: ...codes to extensions Each code must have four digits using any combination of 0 9 and Each extension can have a separate code or many extensions can share the same override code Maximum four digits 0...

Page 312: ...played default 1 35 02 09 SMDR Output Options Extension Number or Name Set this option 1 to have the SMDR report include extension numbers Set this option 0 to have the SMDR report include extension n...

Page 313: ...printed instead 0 Trunk Port Name 1 Received Dialed Number default 0 35 02 17 SMDR Output Options Print Account Code or Caller Name of Incoming Call Determine if SMDR should print Account Code or Cal...

Page 314: ...Issue 5 0 UNIVERGE SV8100 1 304 Code Restriction Override Walking Code Restriction 763...

Page 315: ...UNIVERGE SV8100 Issue 5 0 Code Restriction Override 1 305 Temporary Code Restriction Override service code 763 be changed 875...

Page 316: ...r error tone if you dial your code incorrectly 4 Press idle line key or dial trunk access code 5 Dial the number without any restriction To use your Walking Code Restriction level at an extension You...

Page 317: ...t Important This function works by password and Class of Service control the supervisor is not an assigned extension If Dial Block is available for all Classes of Service everyone may become a supervi...

Page 318: ...Issue 5 0 UNIVERGE SV8100 1 308 Code Restriction Dial Block Related Features None...

Page 319: ...s Outgoing Call Service Toll Restriction Dial Block Turn off or on an extension ability to use Dial Block 0 Off 1 On default 0 for COS 1 15 21 09 01 Dial Block Setup Toll Restriction Class with Dial B...

Page 320: ...3 Dial the 4 digit Dial Block code 4 Dial 0 Confirmation tone is heard 5 Press Speaker or replace the handset to hang up To set Dial Block from another extension 1 At the multiline terminal press Spe...

Page 321: ...Code Restriction Dial Block 1 311 2 Dial 701 3 Dial the 4 digit Dial Block code 4 Dial the extension number to be released from Dial Block 5 Dial 0 Confirmation tone is heard 6 Press Speaker or repla...

Page 322: ...Issue 5 0 UNIVERGE SV8100 1 312 Code Restriction Dial Block...

Page 323: ...nference was initially set up If a user places an outside call conferences extension 200 followed by extension 201 Split cycles from the trunk to 200 and finally to 201 The Split cycle then repeats If...

Page 324: ...allowing the remaining parties to continue the conversation Establish two trunk calls press the Hold key and dial 8 You can optionally program Conf Transfer for Transfer In this case the Multiline Ter...

Page 325: ...UNIVERGE SV8100 Issue 5 0 Conference 1 315 Required Component s None Related Features None...

Page 326: ...n default not assigned 14 01 04 Basic Trunk Data Setup Transmit Gain Level for Conference and Transfer Calls Use to select the CODEC gain type used by the trunk when it is part of an unsupervised conf...

Page 327: ...3 10 Class of Service Options Supplementary Service Barge In Monitor In an extension Class of Service enable the Barge In Speech Mode 0 or Monitor Mode 1 at the initiating extension i e Barge In initi...

Page 328: ...dded is busy unanswered With an outside call press the line or Call Appearance CAP key for a call previously added to the Conference The unanswered call drops and the initiator is back into the Confer...

Page 329: ...to alternate between the remaining parties in the Conference Press the Conf softkey or press Conf twice to set up the Conference again Single Line Telephone 1 Hookflash and dial 894 Repeat this proce...

Page 330: ...onference an intrusion tone is heard by all parties in the Conference depending on system programming and all display multiline terminals show the joined party If a Conference is not possible o the ex...

Page 331: ...ll by pressing the flashing line or Call Appearance CAP Key or hang up and the call recalls the extension When the call is transferred into the Conference an intrusion tone is heard by all parties in...

Page 332: ...Issue 5 0 UNIVERGE SV8100 1 322 Conference...

Page 333: ...However the conference call cannot be split over the CD CP00 s conference blocks This could limit the number of participants if other conference circuits are in use A maximum of 4 simultaneous Remote...

Page 334: ...gain signal amplification for the trunk being programmed when it s part of an Unsupervised Conference or transferred 1 63 15 5dB 15 5dB in 0 5dB intervals default 32 0dB 14 01 05 Basic Trunk Data Set...

Page 335: ...34 03 Remote Conference Group Setup Maximum Participants For each conference group define the maximum number of participants of a Remote Conference 0 32 0 32 default 8 20 34 04 Remote Conference Grou...

Page 336: ...pilot number as the Subaddress 2 The password is requested by the VRS Password please 3 Dial the password of the conference group 4 If the password matches the participant becomes part of the Remote...

Page 337: ...The Privacy Mode Toggle option allows an extension user to quickly change an outside call from the non private mode to the private mode If the outside call is on a line key the user just presses the l...

Page 338: ...0 UNIVERGE SV8100 1 328 Conference Voice Call Privacy Release System Availability Terminals All Multiline Terminals Required Component s None Related Features Caller ID Conference Programmable Functi...

Page 339: ...mal Function Code 851 by default 00 99 Appearance Function Code Service Code 852 by default 20 06 01 Class of Service for Extensions Assign a Class of Service 1 15 to extensions Day Night Mode 1 8 Cla...

Page 340: ...affecting the other parties 1 Press Speaker to hang up To toggle between Private and Non Private mode 1 Press the Meet Me Conference key Program 15 07 01 SC 851 32 OR Press the Trunk Line Key This to...

Page 341: ...t access these Voice Mail options Continued Dialing for Trunk Calls Continued Dialing gives a user access to outside services like automatic banking an outside Automated Attendant bulletin boards and...

Page 342: ...Issue 5 0 UNIVERGE SV8100 1 332 Continued Dialing System Availability Terminals All Multiline Terminals Required Component s None Related Features Pulse to Tone Conversion...

Page 343: ...Default All extension port Class 1 20 13 13 Class of Service Options Supplementary Service Continued Dialing DTMF Signal on ICM Call Turn Off 0 or On 1 the extension ability to use Continued Dialing...

Page 344: ...Issue 5 0 UNIVERGE SV8100 1 334 Continued Dialing 2 Continue dialing after the call connects Toll Restriction and Class of Service programming may limit Continued Dialing...

Page 345: ...ine terminal and a single line telephone are assigned for Data Line Security Tone Override Voice Override and Call Alert notification tone are not heard over the handset speaker Data Line Security pro...

Page 346: ...ce Options Incoming Call Service Call Queuing Turn Off 0 or On 1 an extension ability to have calls queued if a call rings the extension when it is busy 0 Off 1 On default 1 for COS 1 15 20 13 05 Clas...

Page 347: ...rtual Extensions Conditions An extension user can answer an outside call just by lifting the handset depending on programming Terminals must have a CAP or CO line appearance for a trunk call to be ans...

Page 348: ...tgoing access and access when trunk on Hold Trunk Access Maps 1 200 Default Access Maps 1 200 Trunk Ports 1 200 assigned with option 7 access incoming and outgoing access and access when trunk is on H...

Page 349: ...at rings its programmed destination longer than this interval diverts to the DIL No Answer Ring Group set in Program 22 08 0 64800 seconds default 0 seconds 22 02 01 Incoming Call Trunk Setup Use this...

Page 350: ...he key you want to program 4 Dial 03 5 Dial the number of the extension you want to appear on the key 6 Press Hold once for Immediate Ring skip to step 8 for Delayed Ring 7 Dial the mode number in whi...

Page 351: ...UNIVERGE SV8100 Issue 5 0 Delayed Ringing 1 341 9 Dial the mode number in which the key will delay ring 1 Day 1 2 Night 1 3 Midnight 1 4 Rest 1 5 Day 2 6 Night 2 7 Midnight 2 8 Rest 2 10 Press Speaker...

Page 352: ...Issue 5 0 UNIVERGE SV8100 1 342 Delayed Ringing...

Page 353: ...ial bin Program 24 05 01 immediately or after a Delayed time Program 24 02 08 Internal and transferred calls are not supported for Delayed transfer DID and Overflow Routing Three types of Overflow are...

Page 354: ...an dial a code to log in or log out of their Department Calling Group A multiline terminal can optionally have a function key programmed to login logout Enhanced Hunting Department Calling is enhanced...

Page 355: ...Extensions in a Department Group which have Call Forwarding enabled are not included in the call hunt The extension to which the user is forwarded does not receive the hunted calls When you use the au...

Page 356: ...does not work to a Secondary Department Group Default Setting Disabled Priority Routing Figure 1 1 Department Calling Priority Call Routing Priority 1 Priority 2 Priority 3 Priority 1 Priority 2 Prio...

Page 357: ...UNIVERGE SV8100 Issue 5 0 Department Calling 1 347 Circular Routing System Availability Terminals All Terminals Figure 1 2 Department Calling Circular Routing CALL 1 CALL 2 CALL 3 CALL 4...

Page 358: ...ic transfer for ICM and transferred calls to Department Groups MLT SLT default 702 11 11 26 Service Code Setup for Setup Entry Operation Automatic Transfer Cancellation for Each Extension Group Use th...

Page 359: ...ent Name Assign a name to the Extension Department Groups Maximum 12 characters default not assigned 16 01 02 Department Group Basic Data Setup Department Calling Cycle Set the routing cycle for calls...

Page 360: ...Hunting No Answer Time Set how long a call rings a Department Group extension before hunting occurs 64800 seconds default 15 seconds 16 01 10 Department Group Basic Data Setup Enhanced Hunt Type Set...

Page 361: ...tomatic Off Hook Signaling Automatic Override Allows a busy extension ability to manually 0 or automatically 1 receive Off Hook signals 0 Off 1 On default 1 for COS 1 15 20 13 14 Class of Service Opti...

Page 362: ...time a call should ring a Department Group before transferring the call 0 64800 seconds default 10 seconds 24 05 01 Department Group Transfer Target Setup Assign the Speed Dial bin to each Department...

Page 363: ...Calling cannot route calls to your extension 1 Press Speaker 2 Dial 750 1 OR Press Department Calling Log In key Program 15 07 01 or SC 851 46 The key lights while you are logged out To log back in to...

Page 364: ...Issue 5 0 UNIVERGE SV8100 1 354 Department Calling...

Page 365: ...ent group The destination of the call forward is saved in Abbreviated Dial bin 1999 To route the call off premise you must enter a trunk access digit e g 9 before the destination number If there is no...

Page 366: ...matic Transfer Destination per Extension Group Abbreviated Dial bin 1999 is used as the call forward destination for all night modes The disconnect timers are set to give a warning tone after 30 secon...

Page 367: ...703 11 11 27 Service Code Setup for Setup Entry Operation Destination of Automatic Transfer Each Extension Group Use this option to set the service code for setting the destination for immediate auto...

Page 368: ...etup Department Calling Cycle Set the routing cycle for calls into a department i e when a user dials the department pilot number The system can ring the highest priority extension available Priority...

Page 369: ...ent Hunting No Answer Time Set how long a call rings a Department Group extension before hunting occurs 64800 seconds default 15 seconds 16 01 10 Department Group Basic Data Setup Enhanced Hunt Type S...

Page 370: ...Automatic Off Hook Signaling Automatic Override Allows a busy extension ability to manually 0 or automatically 1 receive Off Hook signals 0 Off 1 On default 1 for COS 1 15 20 13 14 Class of Service O...

Page 371: ...e time a call should ring a Department Group before transferring the call 0 64800 seconds default 10 seconds 24 05 01 Department Group Transfer Target Setup Assign the Speed Dial bin to each Departmen...

Page 372: ...l bin is also used for other night modes then you do not need to set them separately For example at default bin number 1999 is used for all night modes so when a night mode destination number is set f...

Page 373: ...the department group delayed call forward function key 851 59 group number o The key will flash red when the call forward is set 2 Incoming DDI calls will ring at the department group until a timer e...

Page 374: ...Issue 5 0 UNIVERGE SV8100 1 364 Department Call Forward THIS PAGE INTENTIONALLY LEFT BLANK...

Page 375: ...able Department Step Calling also allows an extension user to cycle through the members of a Department Group Conditions If required use this option to change the Department Step Calling Single Digit...

Page 376: ...rvice Code default Not assigned 15 07 01 Programmable Function Keys Assign a function key Department Step Calling code 36 Line Key 1 48 0 99 Normal Function Code 851 by default 00 99 Appearance Functi...

Page 377: ...ace a call to a busy Department Group member OR Place a call to a Department Group pilot number 2 Dial Department Step Code 2 to call the next available Department Group member 3 Repeat step 2 to call...

Page 378: ...Issue 5 0 UNIVERGE SV8100 1 368 Department Step Calling THIS PAGE INTENTIONALLY LEFT BLANK...

Page 379: ...provide no Call Progress tones Conditions Dial Pad Confirmation Tone does not apply to single line telephones or Wireless DECT SIP Terminals Dial Pad Confirmation Tone is not canceled when dialing in...

Page 380: ...ble Dial Pad Confirmation Tone 1 Pick up the handset or press Speaker 2 Dial 824 Program Number Program Name Description Comments Assigned Data 11 11 19 Service Code Setup for Setup Entry Operation Ke...

Page 381: ...does not occur If the user accesses the trunk via a Trunk Group by dialing a trunk group code or automatically using a feature like Last Number Redial the system can drop the trunk or optionally skip...

Page 382: ...Issue 5 0 UNIVERGE SV8100 1 372 Dial Tone Detection Last Number Redial Save Number Dialed Speed Dial System Group Station Trunk Group Routing Trunk Groups...

Page 383: ...0 14 02 11 Analog Trunk Data Setup Next Trunk in Rotary if No Dial Tone If enabled the system skips over a trunk if dial tone is not detected This option pertains to calls placed using Call Appearance...

Page 384: ...han Program 21 01 05 Dial Tone Detection is satisfied and Program 21 01 05 is disregarded not used 0 64800 seconds default 1 second Table 1 7 Dial Tone Detection Program Interaction Method 14 02 05 14...

Page 385: ...er avoid dialing errors Conditions An extension user cannot edit the displayed number To place an outgoing call an extension user must have outgoing access to a line CAP or trunk group key If the syst...

Page 386: ...press Redial and dial the Speed Dial System Group bin number you want to call The number is displayed Program Number Program Name Description Comments Assigned Data 20 06 01 Class of Service for Exte...

Page 387: ...3 To dial out the displayed trunk number press a Line Trunk Group key If the previewed number as a trunk access code e g 9 you can press Speaker instead OR To dial an Intercom number press Speaker OR...

Page 388: ...Issue 5 0 UNIVERGE SV8100 1 378 Dialing Number Preview THIS PAGE INTENTIONALLY LEFT BLANK...

Page 389: ...in the network The source clock signals are extracted from digital trunk blades and are supplied to the PLO The PLO synchronization source priorities are as follows 1 CD PRTA 2 CD CCTA External 3 CD 2...

Page 390: ...A CD CCTA Related Features ISDN Compatibility K CCIS T1 Digital Trunk Clocking Examples If multiple PRIs exist the first one that synchronized with the carrier is chosen In this example the PRI in 02...

Page 391: ...carrier and became the PLO synchronization source The PRI in 05 then went down and the system began looking forward in slot numbers to find the next PLO source In this case the PRI in 02 was the next...

Page 392: ...The BRI then becomes the PLO synchronization source because when a PRI is in the system T1s cannot be assigned as EXTERNAL which are not in the PLO Synchronization Source priority list If multiple BR...

Page 393: ...until it went down There are no other PRIs T1 Externals or BRIs in the system The CD CP00 now becomes the PLO synchronization source Guide to Feature Programming Refer to the related features for prog...

Page 394: ...Issue 5 0 UNIVERGE SV8100 1 384 Digital Trunk Clocking THIS PAGE INTENTIONALLY LEFT BLANK...

Page 395: ...on This gives you more flexibility when buying DID service from Telco If you cannot buy the exact block of numbers you need e g 301 556 use the translation tables to convert the digits received For ex...

Page 396: ...ation Table This provides you with extensive flexibility when determining which greetings the system should play for which dialed numbers You could for example set up 926 5401 through 926 5449 to rout...

Page 397: ...tination until the outside caller hangs up Delayed DID Delayed DID allows a user a programmed time to answer a call If the call is not answered in this time the system automatically answers the call A...

Page 398: ...rwarded to the first destination by a busy intercept the Voice Mail protocol forwards busy calls When the incoming call is routed to the first destination by a ring no answer intercept the protocol fo...

Page 399: ...onversion table entries in PRG 22 11 01 PRG 22 11 01 and PRG 22 11 02 Table No Receive Dial Transfer Dial 1 No setting 100 2 No setting 101 3 No setting 102 PRG 22 17 Table No Receive Dial Time Patter...

Page 400: ...DID Table 1 8 Example 2 Manual Change PRG 22 17 Table No Receive Dial Time Pattern Start Time End Time PRG 22 11 1 100 1111 1 00 00 00 00 1 2 00 00 00 00 2 3 00 00 00 00 3 4 00 00 00 00 0 5 00 00 00...

Page 401: ...line keys for the DID trunks SMDR can print trunk port names or received dialed number for ANI DNIS or DID trunks If enabled DNIS digits can be printed on the SMDR reports instead of the trunk name T...

Page 402: ...irect Inward Dialing DID Related Features Central Office Calls Answering Direct Inward Line DIL Direct Inward System Access DISA Off Hook Signaling Paging External Programmable Function Keys Station M...

Page 403: ...0 03 XX programs 14 05 01 Trunk Group Trunk group Number Put DID trunks in the same trunk group other than group 1 If you have several types of DID trunks put each type in a separate trunk group Trunk...

Page 404: ...sferred to their extension Call Forward Busy Call Forward No Answer DND 0 Off 1 On default 0 for COS 1 15 21 01 02 System Options for Outgoing Calls Intercom Interdigit Time Set the time out interval...

Page 405: ...default 0 22 10 01 DID Translation Table Setup Assign the start and end range of DID Translation Table entries 1 2000 to each DID Translation Table 1 20 0 2000 0 No Setting default 1st 1 Start 1 End 1...

Page 406: ...umber 401 Provides the caller with DISA dialing options requires using the DISA password Note This applies to 22 11 05 and 22 11 06 If the Transfer Destinations are busy or receive no answer those cal...

Page 407: ...il This program is used when there is no destination programmed in Program 22 11 05 It is unrelated to Program 22 11 06 and Program 22 11 07 0 No Setting 1 100 Incoming Ring Group 102 In Skin External...

Page 408: ...g Groups 1 100 Trunk Ports 001 200 Day Night Mode 1 8 0 Disconnect 1 100 Incoming Ring Group 102 In Skin External Voice Mail or InMail default 0 25 04 01 VRS DISA Transfer Ring Group With No Answer Bu...

Page 409: ...time before the system sets the call as a Ring No Answer After this time expires the call follows the programmed Ring No Answer routing set in Program 25 03 and Program 25 04 0 64800 seconds default...

Page 410: ...Switching Assign the service code Dial In Mode Switching MLT SLT default not assigned 15 07 01 Programmable Function Keys Assign a function key for one touch access to the Dial In Mode Switching setup...

Page 411: ...ult not assigned 22 17 01 Dial In Conversion Table Area Setup for Time Pattern Received Dial Use to define the received numbers for each Dial In Conversion Table Program 22 17 02 22 17 03 and 22 17 04...

Page 412: ...ERGE SV8100 1 402 Direct Inward Dialing DID 4 Dial the Time Pattern 1 8 Table 1 9 LED Flash Patterns Time Pattern LED Appearance Pattern 1 Off Pattern 2 On Pattern 3 Slow Flash Pattern 4 Fast Flash Pa...

Page 413: ...answered they ring into the Technical Service department Conditions If unanswered a DIL without delayed ringing rings an extension until the outside party hangs up If a DIL rings a Department Group a...

Page 414: ...e call rings the key If not the call rings an available line appearance For other extensions the DIL indicates busy A DIL rings its assigned extension without Ring Group programming A DIL only rings i...

Page 415: ...UNIVERGE SV8100 Issue 5 0 Direct Inward Line DIL 1 405 Group Call Pickup Name Storing Off Hook Signaling Paging External Programmable Function Keys Ring Groups Transfer...

Page 416: ...second call from a DID DISA DIL or tie line caller With this option set to 1 the destination extension must be busy for a second DNIS caller to ring through If the destination extension does not have...

Page 417: ...gram 22 06 Maximum eight digits Default Extensions 101 108 first eight ports ring for incoming Ring Group 1 calls No other extensions ring for incoming Ring Group 1 calls 22 07 01 DIL Assignment Set t...

Page 418: ...have Ringing Line Preference lift the handset to answer the call o If you do not answer the call it may ring other extensions i e the DIL No Answer Ring Group To place a call on your Direct Inward Li...

Page 419: ...ng for DISA trunks when the caller dials a busy or unanswered extension dials incorrectly or forgets to dial DISA allows 15 users 15 DISA Classes of Service and 200 trunks DISA Class of Service DISA C...

Page 420: ...lls through the system To directly access a trunk the user dials Service Code 805 followed by the trunk number e g 001 This allows the DISA caller to place an outgoing call over the selected trunk Dir...

Page 421: ...up the system to provide a warning tone to DISA callers that have been on a call too long The warning tone can be just a reminder which the caller can ignore or can be followed by a forced disconnect...

Page 422: ...code The Continue Disconnect code is not accepted while dialing a trunk Continue Disconnect codes do not work if all DTMF receivers are busy When used with the Networking feature both systems must be...

Page 423: ...nalog DTMF telephones Required Component s PZ VM21 and InMail for Announcements Related Features Automatic Route Selection Central Office Calls Answering Direct Inward Dialing DID Direct Inward Line D...

Page 424: ...d Trunk Route Access Code Assign the Service Code set up in Program 11 01 for 2nd Alternate Trunk Route Access Dial up to four digits default not assigned 14 01 02 Basic Trunk Data Setup Transmit Leve...

Page 425: ...call is being transferred to their extension Call Forward Busy Call Forward No Answer DND 0 Off 1 On default 0 for COS 1 15 20 14 01 Class of Service Options for DISA E M First Digit Absorption Delete...

Page 426: ...oint This option enables or disables a tie trunk caller ability to use Forced Trunk Disconnect Service Code 3 This option is not available to DISA callers 0 Off 1 On default 0 for COS 1 15 20 14 10 Cl...

Page 427: ...lls 25 01 01 VRS DISA Line Basic Data Setup VRS DISA Dial In Mode Select whether the DISA trunk uses the Extension number Service code specify 0 or the Dial Conversion Table 1 0 Extension Number Servi...

Page 428: ...to the call when the DISA caller calls a busy or unanswered extension The call can either disconnect 0 or transfer to an alternate ring group destination In Skin External Voice Mail or Centralized Voi...

Page 429: ...0 100 0 No Setting 101 Voice MAil Answers 104 Refer to 25 04 VRS DISA Transfer Ring Group with No Answer Busy 105 Dial the other extension default 0 25 06 02 VRS DISA One Digit Code Attendant Setup De...

Page 430: ...SA Duration Time for Guidance Message by ACI Set the announcement time by the ACI before an incoming DID trunk caller is disconnected 0 64800 seconds 0 64800 seconds default 10 seconds 25 07 07 System...

Page 431: ...nks 15 users with one password and DISA Class of Service 1 15 for each user Day Night Mode 1 8 Function Class 1 15 default 1 25 10 01 Trunk Group Routing for DISA Use this program to assign the Trunk...

Page 432: ...roup from Program 11 07 01 as the DIL destination If all Voice Mail ports are in the same unique Extension Department Group see Program 16 02 above the DIL rings another Voice Mail port if its assigne...

Page 433: ...erred Tandem Trunk and DISA calls 0 64800 seconds default 1800 seconds 24 02 10 System Options for Transfer Disconnect Trunk to Trunk Determine how long a conversation continues after the time in Prog...

Page 434: ...d access code 4 Wait for a second unique dial tone 25 07 08 System Timers for VRS DISA Long Conversation Disconnect Time This timer determines how long the system waits before disconnecting a DISA cal...

Page 435: ...Paging Zone number 1 8 or 0 for All Call OR Dial 810 a busy extension number to barge in to a call To forward extension calls using a DISA call into the system 1 Dial the telephone number that rings...

Page 436: ...ring with Tandem Trunking or by DISA caller 2 After the programmed time Program 25 07 07 a warning tone is heard and the user dials the Continue code Program 20 28 01 to extend the conversation 3 Afte...

Page 437: ...been forwarded Central office calls ring both consoles and no message is heard by the operator You can also program the DSS Console keys to store Service Codes up to 29 digits long This provides the D...

Page 438: ...all Forwarding indication for extensions forwarded with Immediate Call Forwarding A DSS Console can have line keys for placing and answering calls The DSS Console provides one touch calling and a Busy...

Page 439: ...nd then sends the rest of the digits Entering a P pause in a DSS One Touch dial string can be used for CO calls Intercom calls or after the for ISDN calls Up to 32 different extensions with DSS Consol...

Page 440: ...Issue 5 0 UNIVERGE SV8100 1 430 Direct Station Selection DSS Console Required Component s None...

Page 441: ...1 431 Related Features Automatic Call Distribution ACD Call Forwarding Central Office Calls Answering Central Office Calls Placing Door Box Night Service One Touch Calling Paging External Paging Inter...

Page 442: ...5 to extensions Day Night Mode 1 8 Class of Service of Extensions 1 15 Default Extension port 101 Class 15 All other extension port Class 1 20 13 06 Class of Service Options Supplementary Service Auto...

Page 443: ...ine the LED patterns for busy extensions on the DSS consoles 0 7 default 7 On 30 05 03 DSS Console Lamp Table DND Extension Use to define the LED patterns for busy DND extensions on the DSS consoles 0...

Page 444: ...IW 30 05 16 DSS Console Lamp Table Hotel Status Code 8 Hotel DSS Use to define the LED patterns for hotel status code 8 on the DSS consoles 0 7 default 4 IR 30 05 17 DSS Console Lamp Table Hotel Statu...

Page 445: ...sole 1 Place or answer the call 2 Press Transfer to transfer the call 3 Press the DSS key for the extension to receive the transfer 4 Optional Announce the call If called party does not want the call...

Page 446: ...y again later If you do not have Handsfree lift the handset to make your announcement Switching the Night Service mode from your DSS Console 1 Press the Night Service key Internal Page Busy Lamp Field...

Page 447: ...as One Touch Keys These keys can be used for Direct Station Selection Trunk Calling Personal Speed Dial Speed Dialing and Service Code access The stored service code cannot be longer than three digits...

Page 448: ...Issue 5 0 UNIVERGE SV8100 1 438 Direct Station Selection DSS Console...

Page 449: ...Ring Group calls Direct Inward Lines Transferred trunk calls Transferred Intercom calls Ringing and voice announced Intercom calls Conditions Calls which were on hold or transferred which recall the e...

Page 450: ...GE SV8100 1 440 Directed Call Pickup Related Features Call Arrival CAR Keys Department Calling Group Call Pickup Hold Hotline Park Secretary Call Pickup Secondary Incoming Extension Transfer Virtual E...

Page 451: ...rvice Codes for call pickup MLT SLT default 867 11 12 28 Service Code Setup for Service Access Call Pickup for Another Group Use to customize the Service Codes for call pickup for another group MLT SL...

Page 452: ...Issue 5 0 UNIVERGE SV8100 1 442 Directed Call Pickup If more than one call is coming in the system sets the priority for which call it answers first...

Page 453: ...lphabetical order based on all characters entered of the name when the system starts up or reboots The system resorts extension names when o You change Program 15 01 01 Extension Numbers and Names o A...

Page 454: ...13 51 Class of Service Options Supplementary Service Number and Name Appear in the Directory Determine if an extension name and number will be listed On or unlisted Off in the directory 0 Off 1 On de...

Page 455: ...ry Dialing can not access it either 3 Dial letter number range for the party you want to call e g dial 2 for A B C or 2 You can enter several letters to help narrow the search Press to enter additiona...

Page 456: ...Issue 5 0 UNIVERGE SV8100 1 446 Directory Dialing THIS PAGE INTENTIONALLY LEFT BLANK...

Page 457: ...f Program 22 03 01 is set to 0 3 and Program 15 02 02 is set to 1 3 trunk calls follow the ring pattern in Program 22 03 01 and the pitch in Program 15 02 02 If Program 22 03 01 is set to 4 8 and Prog...

Page 458: ...ine Station the BLF indication shows busy The priority of the Large LED is as follows 1 CO Call Ringing 2 Message Waiting Received 3 VM Message Waiting 4 Message Waiting Set Default Setting Enabled Sy...

Page 459: ...ing Extension Select the cycle method that the Large LED flashes when the extension has set Message Waiting 1 Cycle 1 2 Cycle 2 3 Cycle 3 4 Cycle 4 5 Cycle 5 6 Cycle 6 7 Cycle 7 default 7 15 02 36 Mul...

Page 460: ...for Normal Incoming Trunk calls Ringing Cycle 1 13 default 8 20 15 02 Ring Cycle Setup PBX CES Incoming Call Used to define the ringing cycle for PBX CES incoming calls Ringing Cycle 1 13 default 8 20...

Page 461: ...o change the pitch of your incoming ring multiline terminal only 1 Press Speaker 2 Dial 820 3 Dial 1 to change ringing for Intercom calls OR 20 15 11 Ring Cycle Setup VRS Waiting Message Incoming Call...

Page 462: ...Issue 5 0 UNIVERGE SV8100 1 452 Distinctive Ringing Tones and Flash Patterns Dial 2 to change ringing for trunk calls 4 Select the pitch 1 8 5 Press Speaker to hang up...

Page 463: ...k calls blocked 3 All calls blocked 4 Incoming Call Forwards blocked 0 Do Not Disturb canceled Multiline Line Terminals will display the following to indicate the type of DND that has been set 1 DND E...

Page 464: ...OVRD Softkey When a call is transferred because of Call Forwarding No Answer Call Forwarding Busy or DND the Reason for Transfer option can display to the transferred extension while the call is ring...

Page 465: ...E SV8100 Issue 5 0 Do Not Disturb 1 455 Call Forwarding Do Not Disturb Override Central Office Calls Answering Direct Inward Line DIL Distinctive Ringing Tones and Flash Patterns Selectable Display Me...

Page 466: ...code number default not assigned 15 07 01 Programmable Function Keys Use to assign functions to multiline terminal line keys DND 3 Line Key 1 48 0 99 Normal Function Code 851 by default 00 99 Appeara...

Page 467: ...Press Cncl softkey Multiline Terminal Using Feature Key or Access Code 1 Do not lift the handset 2 Press the DND feature key programmed in Program15 07 01 or SC 851 03 OR Press Speaker and dial 847 3...

Page 468: ...Issue 5 0 UNIVERGE SV8100 1 458 Do Not Disturb 4 Call Forwards Blocked...

Page 469: ...key to activate the Door Box contacts This in turn releases the electric strike on the entrance door The device connected to the Door Box contacts cannot exceed the contact ratings shown in the follow...

Page 470: ...he Door Phone rings the multiline telephone Dterm cordless telephones are not supported with the Door Box feature The door strike relay can only be activated from the recall key on a multi line phone...

Page 471: ...Program 10 03 06 0 Not set 6 PGD 2 U10 ADP Paging 7 PGD 2 U10 ADP Tone Ringer 8 PGD 2 U10 ADP Door Box 9 PGD 2 U10 ADP ACI 12 APR B2 Mode default 0 10 05 01 General Purpose Relay Setup Slot No Physica...

Page 472: ...Box can be programmed to ring up to 32 extensions and an extension can be programmed to ring for multiple Door Boxes Maximum eight digits default not assigned 32 03 01 Door Box Basic Setup Chime Patte...

Page 473: ...elephone 1 While talking to the Door Box hookflash To answer a Door Box chime 1 Lift the handset or press Speaker To Answer a Door Box call while busy on another call Multiline Terminal If you are bus...

Page 474: ...l hang up The original call rings the single line telephone To activate Call Forwarding Off Premise for a Door Box This option only works for ISDN PRI or BRI Trunks 1 At the multiline terminal press S...

Page 475: ...Off Premise for a Door Box 1 At the multiline terminal press Speaker dial SC 822 OR At the multiline terminal only press External Forward by Doorphone key Program 15 07 01 or SC 851 code 54 OR At the...

Page 476: ...Issue 5 0 UNIVERGE SV8100 1 466 Door Box THIS PAGE INTENTIONALLY LEFT BLANK...

Page 477: ...ature allows Recall to be used to provide a hookflash to the PBX or Central Office A single line telephone user can use the Drop Key function by an access code Conditions The Drop key provides a timed...

Page 478: ...am 81 01 14 or Disconnect Program 81 01 15 A user implements Flash by pressing the FLASH key while on a trunk call 0 Timed Flash Hooking 1 Disconnect Cut default 0 15 02 05 Multiline Telephone Basic D...

Page 479: ...40 ms 2 60 ms 3 80 ms 4 100 ms 5 140 ms 6 160 ms 7 200 ms 8 400 ms 9 600 ms 10 800 ms 11 1 0 seconds 12 1 5 seconds 13 2 0 seconds 14 3 0 seconds 15 5 0 seconds default 9 600ms 81 10 08 COI Initial Da...

Page 480: ...Press Feature 2 Press Recall Receive the new CO PBX dial tone 3 Dial the desired number To use the Drop key feature from a single line telephone with a CO PBX call in progress 1 Hookflash 2 Receive in...

Page 481: ...rotation of all The selectable LED indication is on a per phone basis for intercom calls The selectable LED indication is on a per trunk basis for CO calls The electable LED indication is on a per vi...

Page 482: ...Issue 5 0 UNIVERGE SV8100 1 472 DT700 Large LED Indication Related Features Central Office Calls Answering Intercom Virtual Extensions...

Page 483: ...Light Blue 8 White 9 Rotation default Red 15 05 37 IP Phone Basic Setup DT700 LED Internal Illumination Setup Use to customize the colour of the large LED for incoming signalling intercom calls on DT...

Page 484: ...Issue 5 0 UNIVERGE SV8100 1 474 DT700 Large LED Indication THIS PAGE INTENTIONALLY LEFT BLANK...

Page 485: ...the operator telephone Music on Hold plays the message specified to callers whilst on hold If the VM21 is installed any messages recorded on the compact flash card will take precedence over the embedd...

Page 486: ...This allows you to set up day night holiday greetings or unique greetings for each incoming trunk Keep in mind that with a default system if you assign destinations to digits 3 4 and 5 outside callers...

Page 487: ...lected language 2 Copy the contents of the unzipped folder to the root of a USB stick 3 Insert the USB stick into the USB port of the CPU 4 Power down system 5 Withe loadsw pressed re apply power 6 Wh...

Page 488: ...VRS MLT SLT default 712 20 06 01 Class of Service for Extensions Assign a Class of Service 1 15 to extensions Day Night Mode 1 8 Class of Service of Extensions 1 15 Default Extension port 101 Class 15...

Page 489: ...0 Normal 1 VRS second dial tone if no VRS installed 2 DISA 3 DID 4 DIL 5 E M Tie line 6 Delayed VRS 7 ANI DNIS 8 DID DDI Mode Switching default 0 24 02 03 System Options for Transfer Delayed Call Forw...

Page 490: ...that Automated Attendant OPA calls ring if the OPA caller dials an extension that does not answer or is busy This also sets the options for DISA calls The system allows Ring Groups or Disconnect 0 Rin...

Page 491: ...ault not assigned 25 07 02 System Timers for VRS DISA VRS DISA No Answer Time If an Automated Attendant caller dials an extension that does not answer the call waits this interval before rerouting to...

Page 492: ...French 13 Brazilian Portuguese 14 Japanese 15 Mandarin Chinese 16 Korean 17 Iberian Portuguese 18 Greek 19 Danish 20 swedish 21 Thai 22 Taiwan 23 Flemish 24 Turkish default 2 40 10 01 Voice Announceme...

Page 493: ...nMail Language License This command defines the language order that the system can use Depending on the language license number the system can use these languages defined in this program starting from...

Page 494: ...Hang up to save the message To listen to a previously recorded VRS message 1 Press Speaker or lift the handset OR At a single line telephone lift the handset 2 Dial 716 3 Dial 5 Listen 4 Dial the VRS...

Page 495: ...Listen 4 Dial the Embedd VRS mailbox message number to which you want to listen 091 100 You hear the previously recorded message If you hear a beep instead no previous message is recorded 5 Press to h...

Page 496: ...listen to or erase a VRS message if you call in using DISA 1 Place call to the system You hear dial tone 2 After the system answers dial the DISA password normally 000000 You hear dial tone 3 Dial 71...

Page 497: ...ge Waiting requests or new messages in your Voice Mail mailbox To record listen to or erase the General Message 1 Press Speaker or lift the handset OR At single line telephone lift the handset 2 Dial...

Page 498: ...Issue 5 0 UNIVERGE SV8100 1 488 Embedded VRS THIS PAGE INTENTIONALLY LEFT BLANK...

Page 499: ...the FAX Branch Line Incoming Group or DIL should be programmed The systems cannot distinguish between an incoming facsimile call and a CO PBX call Incoming call may be automatically answered by FAX Ma...

Page 500: ...Issue 5 0 UNIVERGE SV8100 1 490 Facsimile CO Branch Connection System Availability Terminals None Required Component s CD 4COTB Related Features None...

Page 501: ...22 01 04 System Options for Incoming Calls DIL No Answer Recall Time A DIL that rings its programmed destination longer than this interval diverts to the DIL No Answer Ring Group set in Program 22 08...

Page 502: ...er Destination A DIL that rings its programmed destination longer than this interval diverts to the DIL No Answer Ring Group set in Program 22 08 0 No Setting 001 100 Incoming Ring Group 102 In Skin E...

Page 503: ...an extension user take full advantage of whatever features the connected Telco or PBX offers You must set the Flash parameters for compatibility with the connected Telco or PBX Conditions The system d...

Page 504: ...r open loop disconnect 1 0 Timed Flash Hooking 1 Disconnect Cut default 0 14 04 01 Behind PBX Setup For each trunk indicate if the trunk is installed behind a PBX 0 Stand Alone Trunk 1 Behind PBX PBX...

Page 505: ...uration 16 4080 ms for analog trunk CD 4COTB circuits Program 81 10 08 0 20 ms 1 40 ms 2 60 ms 3 80 ms 4 100 ms 5 140 ms 6 160 ms 7 200 ms 8 400 ms 9 600 ms 10 800 ms 11 1 0 seconds 12 1 5 seconds 13...

Page 506: ...Issue 5 0 UNIVERGE SV8100 1 496 Flash Operation To flash the trunk you are on From a Multiline Terminal 1 Press Recall From a Single Line Telephone 1 Hookflash 2 Dial 806...

Page 507: ...3 4 seconds to avoid excessive wait times before receiving ringback tone DDI Translation Once the received number is defined as complete by T302 expiry or SendingCompleteIE reception the system will...

Page 508: ...matching an are added at the voicemail box number Pilot Call A special case happens if the DDI begins with the pilot call DDI digit from 22 09 07 In this case the DDI table is searched for the config...

Page 509: ...ervice default 4 digits 22 09 06 Local Code Enter the digits for Local Code in overlap receive default not assigned 22 09 07 Pilot Code Enter the digit for Pilot Code default not assigned 22 09 08 T30...

Page 510: ...Issue 5 0 UNIVERGE SV8100 1 500 Flexible Length DDI...

Page 511: ...plications you can alter the code if needed The system provides a completely flexible system numbering plan Refer to the chart below and the UNIVERGE SV8100 Programming Manual for more details Flexibl...

Page 512: ...tension Analyze Table PRG 11 20 01 the system uses prefix searching giving the lower table number the higher priority For example the user programs 211 in table 1 and 2113 in table 2 then dials 2113 t...

Page 513: ...le for 3100X 10s Group 4 digit 100s Group 5 digit 11 01 01 Dial 3 31 Digit 4 9 Dial Extension Analyze Table 11 01 01 Dial 3 31 Digit 7 9 Dial Extension Analyze Table 11 20 01 Table 1 Dial 310 11 20 01...

Page 514: ...Issue 5 0 UNIVERGE SV8100 1 504 Flexible System Numbering System Availability Terminals All Stations Required Component s None Related Features None...

Page 515: ...fault not assigned 11 08 01 ACI Group Pilot Number Use to assign the pilot number to the ACI Groups set in Program 33 02 ACI Groups 1 16 default not assigned 11 09 01 Trunk Access Code If required cha...

Page 516: ...Motel Use to customize the leave message waiting Service Codes for the System Administrator requires CPU to be licensed for Hotel Motel MLT default 726 11 10 17 Service Code Setup for System Administr...

Page 517: ...not assigned 11 10 32 Service Code Setup for System Administrator Set Private Call Refuse Use to customize the set private call refuse Service Codes for the System Administrator MLT SLT default not as...

Page 518: ...ntry Operation Cancel All Messages Waiting Use to cancel all messages waiting used for registration and setup MLT SLT default 873 11 11 11 Service Code Setup for Setup Entry Operation Cancel Message W...

Page 519: ...de Setup for Setup Entry Operation Second Call for DID DISA DIL Use to customize the second call of DID DISA DIL used for registration and setup MLT default 779 11 11 24 Service Code Setup for Setup E...

Page 520: ...lt 750 11 11 36 Service Code Setup for Setup Entry Operation Toll Restriction Override Use to customize the toll restriction override used for registration and setup MLT SLT default 763 11 11 37 Servi...

Page 521: ...age Waiting Indication Use to customize the set message waiting indication used for registration and setup SLT Up to eight digits 11 11 51 Service Code Setup for Setup Entry Operation Cancel Message W...

Page 522: ...to customize the switching of voice call and signal call used for service access MLT SLT default 812 11 12 07 Service Code Setup for Service Access Step Call Use to customize the step call used for se...

Page 523: ...g Group Use to customize the Service Codes used for meet me answer to specified internal paging group service access MLT SLT default 864 11 12 22 Service Code Setup for Service Access Meet Me Answer t...

Page 524: ...11 12 34 Service Code Setup for Service Access Answer for Group Hold If required redefine the service code used to answer a specific trunk which is either ringing or on hold MLT SLT default 862 11 12...

Page 525: ...Code Setup for Service Access Account Code Use to customize the Service Codes which are used for the account code SLT default 891 11 12 50 Service Code Setup for Service Access General Purpose Relay...

Page 526: ...line telephones SLT default 758 11 13 06 Service Code Setup for ACD Cancel ACD Off Duty for SLT Assign for single line telephones SLT default 759 11 13 08 Service Code Setup for ACD Agent ID Code Log...

Page 527: ...de Setup for Hotel Cancel Wake Up Call for Other Extension Use to customize the cancel wake up call for other extension used with the Hotel Motel feature MLT SLT default 734 11 14 09 Service Code Setu...

Page 528: ...e to customize the remote maintenance Service Codes which are used by the administrator in the Hotel Motel feature default 830 11 15 02 Service Code Setup Administrative for Special Access ACD Access...

Page 529: ...ult not assigned 11 15 14 Service Code Setup Administrative for Special Access Modem Access Assign the service code to be used to access the internal modem on the CD CP00 default not assigned 11 16 01...

Page 530: ...10 Single Digit Service Code Setup Department STG All Ring Mode Assign the Single Digit post dialing Service Code for All Member Ring default not assigned 11 16 11 Single Digit Service Code Setup Sta...

Page 531: ...station that sets an extension Callback or Trunk Queuing 20 04 03 20 31 03 Virtual Extension Delay Interval If VE is set for Delayed Ringing Program 15 11 01 ring the covering extension after this ti...

Page 532: ...k Time An Exclusive Hold Recall rings an extension for this time If not picked up the call goes back on Non exclusive Hold Station Timer Class is referred by held call 24 01 06 20 31 14 Park Hold Time...

Page 533: ...nk to trunk conversation call after the Long Conversation tone is heard Trunk Timer Class is referred 25 07 09 20 31 21 DISA Internal Paging Time This is the maximum length of an Internal Page placed...

Page 534: ...Issue 5 0 UNIVERGE SV8100 1 524 Flexible Timeouts Required Component s None Related Features None...

Page 535: ...ueuing Callback Duration Time Trunk Queuing Callback rings an extension for this amount of time 0 64800 seconds default 15 seconds 20 31 02 Timer Class Timer Assignment Callback Trunk Queuing Cancel T...

Page 536: ...Non Exclusive Hold A trunk recalling from Hold or Park rings an extension for this time This time works with Hold Recall Time or Park Hold Time After this time the system invokes the Hold Recall Time...

Page 537: ...versation Disconnect Trunk to Trunk This time determines how long the system waits before disconnecting a DISA caller or any trunk to trunk such as Tandem Trunking conversation call after the Long Con...

Page 538: ...interval diverts to the DIL No Answer Ring Group set in Program 22 08 0 64800 seconds default 0 seconds 22 01 06 System Options for Incoming Calls DID Ring No Answer Time Set the DID Ring No Answer R...

Page 539: ...call as a Ring No Answer After this time expires the call follows the programmed Ring No Answer routing set in Program 25 03 and Program 25 04 0 64800 seconds default 0 seconds 25 07 03 System Timers...

Page 540: ...an External Page placed by a DISA caller If the Page continues longer than this time the system terminates the DISA call 0 64800 seconds default 30 seconds 31 01 02 System Options for Internal Extern...

Page 541: ...ng application The Virtual Loopback creates up to 30 extension ports and 30 trunk ports for use as Loopback ports Each trunk created by the virtual loopback must be set to DID mode The trunks are then...

Page 542: ...ack Default Setting None assigned System Availability Terminals All Terminals Required Component s Available unassigned extension and trunk ports Related Features Direct Inward Dialing DID Direct Inwa...

Page 543: ...ical Trunk Port Displays the starting port for the virtual loopback trunks View only default not assigned 10 42 03 Logical Telephone Port Displays the starting port for the virtual loopbackextensions...

Page 544: ...rence o Blade Configuration Virtual Loopbacks Virtual Loopback Routing Virtual Loopback Trunk Group 7 Configure DDI routing for trunk group and virtuals ddi s in this example 500 599 o Easy Edit Refer...

Page 545: ...o use Forced Trunk Disconnect to release a trunk on which there is no conversation This can happen if a trunk does not properly disconnect when the outside party hangs up Conditions This feature only...

Page 546: ...724 20 06 01 Class of Service for Extensions Assign a Class of Service COS to an extension There are 15 Classes of Service that can be assigned Assign eight entries one for each Night Service Mode Day...

Page 547: ...p 2 Single Line Telephone 1 Dial trunk access code 805 trunk number You hear busy tone Trunk numbers are 001 200 2 Dial Service Code 724 You hear confirmation beeps as the system disconnects the line...

Page 548: ...Issue 5 0 UNIVERGE SV8100 1 538 Forced Trunk Disconnect THIS PAGE INTENTIONALLY LEFT BLANK...

Page 549: ...he user s own pickup group A call ringing another pickup group when the user knows the group number A call ringing another pickup group when the user does not know the group number There are 64 Call P...

Page 550: ...0 UNIVERGE SV8100 1 540 Group Call Pickup System Availability Terminals Any Station Required Component s None Related Features Central Office Calls Answering Directed Call Pickup Programmable Functio...

Page 551: ...other Pickup Group when the caller does not know the group number Service Code 869 Code 26 group for a telephone ringing in another specific Pickup Group Service Code 868 Line Key 1 48 0 99 Normal Fun...

Page 552: ...ther Pickup Group when you know the group number 1 Pick up the handset or press Speaker 2 At multiline terminal only press the Group Call Pickup key Program 15 07 or SC 851 26 group OR 20 10 04 Class...

Page 553: ...UNIVERGE SV8100 Issue 5 0 Group Call Pickup 1 543 Dial 868 and the group number 1 9 or 01 64...

Page 554: ...Issue 5 0 UNIVERGE SV8100 1 544 Group Call Pickup THIS PAGE INTENTIONALLY LEFT BLANK...

Page 555: ...co workers listen to the conversation Group Listen turns off the multiline terminal handsfree microphone so the caller does not pick the co worker s voices during a Group Listen Conditions An extensi...

Page 556: ...isten 1 Hang up the handset To cancel Group Listen without hanging up your call 1 Do not hang up 2 Press the flashing Speaker You can talk to the caller over the handset Your co workers can no longer...

Page 557: ...ech path The station user can still hear the outside or intercom voice Conditions The Handset Transmission Cut Off key is solid when active Two service set tones are heard when Handset Mute is activat...

Page 558: ...nsmission Cut Off key Program15 07 01 Key 40 or SC 851 Key Code 40 Program Number Program Name Description Comments Assigned Data 15 07 01 Programmable Function Keys Assign a function key for Handset...

Page 559: ...l extension key without lifting the handset or pressing the Speaker key An extension can have Automatic Handsfree for outgoing calls or for both outgoing calls and incoming calls Monitor User can plac...

Page 560: ...ERGE SV8100 1 550 Handsfree and Monitor System Availability Terminals All Multiline Terminals Required Component s None Related Features Central Office Calls Answering Central Office Calls Placing Mic...

Page 561: ...se the speakerphone on outside calls When disabled users can hear the conversion but cannot respond handsfree 0 Disable 1 Enable default 1 20 02 12 System Options for Multiline Telephones Forced Inter...

Page 562: ...V8100 1 552 Handsfree and Monitor To change a handset call into a Handsfree call 1 Press Speaker and hang up the handset 2 Press Speaker again to hang up To change a Handsfree call into a handset call...

Page 563: ...nitor 1 553 To turn on off Monitor 1 Press MIC Feature 1 or the Microphone Function Key Program 15 07 or SC 851 02 to turn on or off the Microphone Monitor is off when MIC LED is lit the Microphone Fu...

Page 564: ...Issue 5 0 UNIVERGE SV8100 1 554 Handsfree and Monitor THIS PAGE INTENTIONALLY LEFT BLANK...

Page 565: ...the handset Conditions Handsfree Answerback does not require the Speaker phone to be enabled Program 15 02 16 A Multiline Terminal user can process calls using the speaker and microphone in the teleph...

Page 566: ...Issue 5 0 UNIVERGE SV8100 1 556 Handsfree Answerback Forced Intercom Ringing Related Features Handsfree and Monitor Microphone Cutoff...

Page 567: ...bled users can hear the conversion but cannot respond handsfree 0 Disable 1 Enable default 1 20 02 12 System Options for Multiline Telephones Forced Intercom Ring ICM Call Type Use this option to enab...

Page 568: ...ing Operation To enable Handsfree Answerback for your incoming Intercom calls 1 Press idle Speaker 2 Dial 821 3 Press Speaker to hang up This disables Forced Intercom Ringing To enable Forced Intercom...

Page 569: ...aker to hang up This disables Handsfree Answerback To change the way your Intercom call signals the extension you are calling 1 Dial 1 If ringing your call voice announces If voice announced your call...

Page 570: ...Issue 5 0 UNIVERGE SV8100 1 560 Handsfree Answerback Forced Intercom Ringing THIS PAGE INTENTIONALLY LEFT BLANK...

Page 571: ...ephone This gives you the option to use the handset headset or the speakerphone for calls Conditions While using the headset the Headset function key becomes a release disconnect key and no dial tone...

Page 572: ...Issue 5 0 UNIVERGE SV8100 1 562 Headset Operation Related Features Handsfree Answerback Forced Intercom Ringing Programmable Function Keys...

Page 573: ...inging is set for headset set the duration the call rings the headset before ringing the speaker 0 No Switch to Speaker Ring 1 10 seconds 2 20 seconds 3 30 seconds 4 40 seconds 5 50 seconds 6 1 minute...

Page 574: ...tions Incoming Call Service Call Queuing Turn Off 0 or On 1 an extension ability to have calls queued if a call rings the extension when it is busy 0 Off 1 On default 1 for COS 1 15 20 13 06 Class of...

Page 575: ...calls or respond to voice announced Intercom calls with the headset plugged in The headset only activates when the Headset key is pressed Answer a ringing call by pressing the Headset key OR Press th...

Page 576: ...Issue 5 0 UNIVERGE SV8100 1 566 Headset Operation THIS PAGE INTENTIONALLY LEFT BLANK...

Page 577: ...e trunk Exclusive hold is important if a user does not want a co worker picking up their call on Hold Group Hold If a user places a call on Group Hold another user in the Department Group can dial a c...

Page 578: ...alog single line telephones can only use Exclusive Hold and Group Hold If station A calls station B and station A puts station B on hold and then calls station C station C cannot transfer the call In...

Page 579: ...efine the service code used to answer a specific trunk which is either ringing or on hold MLT SLT default 862 14 01 16 Basic Trunk Data Setup Forced Release of Held Call Enable 1 or disable 0 Forced R...

Page 580: ...key for Exclusive Hold code 45 If an extension has its fixed Hold key reassigned in Program 15 02 06 assign a function key for System Hold code 44 Line Key 1 48 0 99 Normal Function Code 851 by defaul...

Page 581: ...tension that placed it on Hold after this time 0 64800 seconds default 90 seconds 24 01 02 System Options for Hold Hold Recall Callback Time Set the Hold Recall Callback Time A trunk recalling from Ho...

Page 582: ...ive Hold Press the Exclusive Hold key Program 15 07 01 or SC 851 45 OR Press Feature Hold Single Line Telephone 1 Hookflash 2 Dial 849 To pick up an outside call on Exclusive Hold Press flashing CAP k...

Page 583: ...old 1 Press Speaker 2 Dial 862 Single Line Telephone 1 Lift the handset 2 Dial 862 Intercom Hold To place an Intercom call on Intercom Hold 1 Press Hold 2 Press Speaker to hang up To pick up an Interc...

Page 584: ...Issue 5 0 UNIVERGE SV8100 1 574 Hold THIS PAGE INTENTIONALLY LEFT BLANK...

Page 585: ...on a station with Hot Key Pad enabled a trunk is seized when dialing the first digit of the called party number When both Hot Key Pad and Dialing Number Preview are turned on Hot Key Pad has priority...

Page 586: ...d to press speaker key Program Number Program Name Description Comments Assigned Data 20 06 01 Class of Service for Extensions Assign a Class of Service to extensions 1 15 Day Night Mode 1 8 Class of...

Page 587: ...577 Dial the extension Dialed extension rings To place a trunk call using Hot Key Pad The multiline terminal is idle No need to press speaker key Dial the trunk access code 9 by default and the exter...

Page 588: ...Issue 5 0 UNIVERGE SV8100 1 578 Hot Key Pad THIS PAGE INTENTIONALLY LEFT BLANK...

Page 589: ...can set and cancel Wake Ups for them Unanswered Wake Up Calls can automatically call the operator and print on the Room Status Printout report Enhancements PVA PMS replaces the PMS U10 for the applica...

Page 590: ...aling the guest if they are not in just send them a Message Waiting Your DSS Console can show all the rooms that have messages waiting PMS Integration The UNIVERGE SV8100 can support third party Prope...

Page 591: ...your guest rooms Checked In Checked Out Maid Required and Maid in Room Maximize room usage by coordinating your cleaning staff and reservation desk For example you can dial simple codes to set a room...

Page 592: ...de The BLF indication for each room is always available no matter what mode the console is in The Hotel Motel feature requires the CD CP00 be licensed for Hotel The following dial access codes can be...

Page 593: ...hen using the PVA PMS for PMS integration UM8000 Hotel Motel license LKS UMS Hotel PMS LIC Feature Code 1407 This license is only required when using the UM8000 Mail hotel features such as PMS integra...

Page 594: ...o enable the Hotel feature in the SV8100 UM8000 Hotel Motel license LKS UMS Hotel PMS LIC Feature Code 1407 This license is only required when using the UM8000 Mail hotel features such as PMS integrat...

Page 595: ...essage Waiting Requires CPU to be licensed for Hotel Motel Customize the leave message waiting Service Codes for the System Administrator CD CP00 must be licensed for Hotel Motel MLT default 726 11 14...

Page 596: ...to room call extension used with the Hotel Motel feature CD CP00 must be licensed for Hotel Motel MLT SLT default 735 11 14 10 Service Code Setup for Hotel Cancel Room to Room Call Restriction Hotel...

Page 597: ...one Basic Data Setup SLT Signaling Type Determine the dialing type the connected telephone uses 0 DP 1 DTMF default 1 15 03 04 Single Line Telephone Basic Data Setup Flashing Enable Disable Flash for...

Page 598: ...on number for the multiline terminal connected with the DSS console up to eight digits Up to eight digits default not assigned 30 03 01 DSS Console Key Assignment Customize DSS Console keys to functio...

Page 599: ...iction Class When Check In Assign an extension Toll Restriction Class when it is checked in The system has 15 Toll Restriction Classes 1 15 The entry you make in this option affects the telephone in a...

Page 600: ...Setting for Own Extension Set the Hotel Motel wake up call setting for own extension COS options 0 Off 1 On default 0 for COS 1 15 42 03 11 Class of Service Options Hotel Motel Change Room Status for...

Page 601: ...g the PMS feature 0 65535 default 5129 42 06 02 PMS Service Setting 3 00 AM Auto Room Scan Set maid required status for all checked in rooms at 3 00 AM 0 Off 1 On default 0 42 06 03 PMS Service Settin...

Page 602: ...Issue 5 0 UNIVERGE SV8100 1 592 Hotel Motel...

Page 603: ...n user cannot use Hotline to pick up a call ringing their partner s extension If a station is an ACD agent the Hotline key blinks to indicate the ACD agent s status Hotline keys can be assigned to the...

Page 604: ...lt Setting Disabled Related Features Automatic Call Distribution ACD Distinctive Ringing Tones and Flash Patterns Direct Station Selection DSS Console Do Not Disturb Handsfree Answerback Forced Interc...

Page 605: ...coming trunk calls but lights solid for intercom calls 0 Disable 1 Enable default 1 20 06 01 Class of Service for Extensions Assign a Class of Service to extensions 1 15 Day Night Mode 1 8 Class of Se...

Page 606: ...if Intercom calls or trunk calls have answer priority when both are ringing simultaneously 0 Intercom call priority 1 Trunk call priority default 1 30 05 02 DSS Console Lamp Table Busy Extension Use t...

Page 607: ...es 0 7 default 3 RW 30 05 15 DSS Console Lamp Table Hotel Status Code 7 Hotel DSS Use to define the LED patterns for hotel status code 7 on the DSS consoles 0 7 default 6 IW 30 05 16 DSS Console Lamp...

Page 608: ...1 598 Hotline Table 1 11 Extension Busy Setup Program 20 13 06 Program 20 02 03 BLF 1 Status Busy Status 1 1 0 Off No 2 1 1 On Yes 3 0 0 On Yes 4 0 1 On Yes 1 BLF is on for extension receiving a voic...

Page 609: ...ter this step for privacy To transfer your outside call to your Hotline partner 1 Press the Hotline key 2 Announce the call and hang up OR Hang up to have the call wait at your Hotline partner unannou...

Page 610: ...Issue 5 0 UNIVERGE SV8100 1 600 Hotline THIS PAGE INTENTIONALLY LEFT BLANK...

Page 611: ...mpleted or when a station is off hook and digits are not dialed in a programmed time Conditions Howler tone is generated 30 seconds after a call is disconnected and the telephone is left off hook or t...

Page 612: ...Issue 5 0 UNIVERGE SV8100 1 602 Howler Tone Service THIS PAGE INTENTIONALLY LEFT BLANK...

Page 613: ...he trunk busy status the extension using the line can be displayed after trying to access the trunk This feature provides a user information which can determine whether they should use the Barge In fe...

Page 614: ...E SV8100 1 604 Intercom Default Setting Enabled System Availability Terminals All Terminals Required Component s None Related Features Handsfree Answerback Forced Intercom Ringing Intercom Line Prefer...

Page 615: ...Polish default 1 20 06 01 Class of Service for Extensions Assign Class of Service 1 15 for extensions Day Night Mode 1 8 Class of Service of Extensions 1 15 Default All extension port Class 1 20 08 01...

Page 616: ...Refer to Table 1 12 Incoming Ringing Tone on page 1 607 82 01 02 Incoming Ring Tone Frequency 2 Customize the Intercom ring tone 82 01 03 Incoming Ring Tone Modulation Use this program to customize t...

Page 617: ...t 1 for COS 1 15 80 01 01 28 Service Tone Setup Tone 28 Speaker Monitor Tone This tone changes the tone the originator of an ICM call hears The tone cannot be changed for what is heard by the user whe...

Page 618: ...your telephone rings lift the handset To check the extension data multiline terminal only 1 Press the Help key Pattern 2 Trunk Incoming High Mid Low 1100 660 520 1400 760 660 8Hz Modulation 8Hz Modul...

Page 619: ...tment Group You can also check any other extension numbers information by pressing Help the extension number 3 Press Exit to return the normal time date display To change how Intercom calls ring the e...

Page 620: ...Issue 5 0 UNIVERGE SV8100 1 610 Intercom THIS PAGE INTENTIONALLY LEFT BLANK...

Page 621: ...tart or Ground Start trunks for outgoing calls and DID trunks for incoming calls Calling Line Identification Presentation CLIP Program 10 03 05 ETU Configuration CLIP Information Announcement will all...

Page 622: ...e T1 PRI Interface will automatically use trunks 9 40 If you have CD 4COT PZ 4COT installed for trunks 1 8 and 17 24 the T1 PRI ETU will use trunks 25 56 The T1 PRI Interface cannot use trunks 9 16 ev...

Page 623: ...cuit to the incoming call associated with the B Channel When an Outgoing call is placed using the ISDN PRI BRI the system assigns the Trunk and B Channel association according to the chart below This...

Page 624: ...17 9 18 10 19 11 20 12 21 13 22 14 31 23 Incoming call from the Network on Channel 23 In most cases the Network will control select the B Channel used for an incoming call Outgoing Call Trunk Number...

Page 625: ...wo different Service Profile Identifiers SPIDs The two different SPIDs for each BRI line are related to different trunk logical port numbers One BRI provides two trunk logical ports when it is connect...

Page 626: ...the SETUP message and the SPID setup Depending on the system programming this can allow DID calls to be received on BRI trunks and direct them according to the DID Translation Table Program 22 11 Spec...

Page 627: ...ility 1 617 NT 1 for each BRI locally provided Related Features Central Office Calls Answering Central Office Calls Placing Direct Inward Dialing DID Direct Inward Line DIL Forced Trunk Disconnect Sta...

Page 628: ...Dial Sending Mode ISDN protocol definition Select either enblock or overlap sending 0 Enblock Sending 1 Overlap Sending default 1 10 03 09 ETU Setup BRIA PKG Setup Dial Information Element ISDN Protoc...

Page 629: ...on Comments Assigned Data 10 03 04 ETU Setup PRTA PKG Setup Layer 3 Timer Type Setup and confirm the Basic Configuration data for each CD PRTA This program selects the Layer 3 timer type 1 5 Each time...

Page 630: ...G Setup Network Exchange Selection Select the ISDN protocol for the ISDN circuit 0 Standard Same as NI 2 1 reserved 2 reserved 3 DMS A211 4 5ESS 5 DMS A233 6 4ESS 7 NI 2 default 0 10 03 21 ETU Setup P...

Page 631: ...0 Normal 1 VRS second dial tone if no VRS installed 2 DISA 3 DID 4 DIL 5 E M Tie line 6 Delayed VRS 7 ANI DNIS 8 DID DDI Mode Switching default 0 22 09 01 DID Basic Data Setup Expected Number of Digit...

Page 632: ...ation Restricted 0 Disable 1 Enable default 1 20 06 01 Class of Service for Extensions Assign a Class of Service 1 15 to an extension Day Night Mode 1 8 Class of Service of Extensions 1 15 Default Ext...

Page 633: ...LCR Network Specified Parameter Table Use this program to define the network specified parameter table for each ARS Table 0 16 default 0 26 12 01 Network Specified Parameter Table for ARS Type of Num...

Page 634: ...am Number Program Name Description Comments Assigned Data 14 01 13 Basic Trunk Data Setup Trunk to Trunk Transfer For each trunk that should be able to participate in a tandem call enter 1 To disable...

Page 635: ...r Restriction If enabled Trunk to Trunk Transfer is not possible 0 Off 1 On default 0 for COS 1 15 20 11 21 Class of Service Options Hold Transfer Service Restriction for Tandem Trunking on Hang Up Al...

Page 636: ...03 08 enter 0 In 10 03 08 enter 1 Overlap Enblock In 10 03 09 select either Keypad Facility 0 or Called Party Number 1 for the dial information element Go To A In 14 05 01 assign PRI lines to trunk g...

Page 637: ...g the same extensions In 22 02 01 enter 3 Refer to the Elite IPK II Manual for DID programming No In 22 02 01 enter 0 Yes No In 22 05 01 assign all the trunks on a PRI ETU to the same Ring Group In 14...

Page 638: ...hange to a unique alarm sound In 22 01 02 enter 0 In 22 01 02 Enter 1 Also set the interval in 22 01 03 Yes No Do you want to change the way PRI calls ring telephones Change the Ring Tone Range in 22...

Page 639: ...arty Number 1 for the dial information element Go To A Is the Dial Sending Mode Enblock or Overlap Sending Is the CRC Multi Frame CRC4 used Should system users be able to place outgoing calls on trunk...

Page 640: ...u need to restrict certain extensions from placing calls on certain trunks In 14 07 01 for each Access Map select the access options for each trunk In 15 06 01 assign extensions to Access Maps Build a...

Page 641: ...4 01 03 receive Check the Analog Trunk Timers in 81 01 for compatibility with the telco If desired assign names to trunks in 14 01 01 Do you want to set up an Alternate Trunk Route Access Code Stop In...

Page 642: ...Issue 5 0 UNIVERGE SV8100 1 632 ISDN Compatibility THIS PAGE INTENTIONALLY LEFT BLANK...

Page 643: ...the same trunk group as for the initial call However the extension user can preselect a specific trunk if desired When pressing the Redial key the display indicates REDIAL SYS The user can then press...

Page 644: ...tup for Service Access Last Number Dial Assign a service code 816 to use Last Number Dial MLT SLT default 816 11 12 17 Service Code Setup for Service Access Clear Last Number Dialing Data Assign a ser...

Page 645: ...R At the single line telephone lift the handset 3 Dial 816 The system automatically selects a trunk from the same group as your original call and dials the last number dialed To check the number saved...

Page 646: ...Issue 5 0 UNIVERGE SV8100 1 636 Last Number Redial THIS PAGE INTENTIONALLY LEFT BLANK...

Page 647: ...tone when they lift the handset If a multiline terminal has Outgoing Trunk Line Preference the user hears trunk dial tone when they lift the handset Outgoing Line Preference also determines what happe...

Page 648: ...5 0 UNIVERGE SV8100 1 638 Line Preference Default Setting Enabled System Availability Terminals Multiline Terminals Required Component s None Related Features Direct Inward Line DIL Ring Groups Trunk...

Page 649: ...s part of Trunk Group Routing programming Trunk Group Number 0 100 Priority Number 1 200 default Trunk Group 1 with priority in ascending order 14 06 01 Trunk Group Routing Priority Order Number Used...

Page 650: ...ensions 0 Off 1 On default 0 15 02 10 Multiline Telephone Basic Data Setup Ringing Line Preference for Trunk Calls Enable Idle 0 or Ringing 1 Line Preference for trunk calls Program 22 01 01 sets Inte...

Page 651: ...ing Ring Group 1 calls 22 05 01 Incoming Trunk Ring Group Assignment Assign trunks to ring groups Auto Answer for Non Ringing Lines only works for trunks that do not ring an extension Incoming Group N...

Page 652: ...Issue 5 0 UNIVERGE SV8100 1 642 Line Preference THIS PAGE INTENTIONALLY LEFT BLANK...

Page 653: ...r Long Conversation feature the system can provide a warning tone on outgoing trunks calls before the call is disconnected Conditions Long Conversation Cutoff can disconnect incoming and outgoing CO c...

Page 654: ...runk 0 Disable 1 Enable default 0 20 06 01 Class of Service for Extensions Assign a Class of Service 1 15 to extensions Day Night Mode 1 8 Class of Service of Extensions 1 15 Default All extension por...

Page 655: ...tic once it is programmed 20 21 04 System Options for Long Conversation Long Conversation Cutoff for Outgoing Call Enter the time the system waits before disconnecting outgoing trunks 0 64800 seconds...

Page 656: ...Issue 5 0 UNIVERGE SV8100 1 646 Long Conversation Cutoff...

Page 657: ...ammed Outgoing Only loop keys help ensure that an extension will always have a key available for placing calls Both Ways Loop Keys Both Ways loop keys combine the functions of both Incoming Only and O...

Page 658: ...g beeps if additional calls are waiting behind a loop key Programmable Function Keys If you have a line and loop key for the same trunk the line key has precedence An incoming call rings the line key...

Page 659: ...cess Map allows incoming and outgoing access Also see Program 15 06 below 0 No access 1 Outgoing access only 2 Incoming access only 3 Access only when trunk on Hold 4 Outgoing access and access when t...

Page 660: ...Assigns the Loop Key to the trunk group specified default 0 Programming Function Key No 01 48 20 07 10 Class of Service Options Administrator Level Programmable Function Key Programming Appearance Le...

Page 661: ...aiting to be answered your display shows WAITING LOOP KEY To program a loop key 1 Press the SPK key 2 Dial 852 3 Press the key you want to program as a loop key 4 Dial 05 5 Dial the loop key type o 0...

Page 662: ...Issue 5 0 UNIVERGE SV8100 1 652 Loop Keys THIS PAGE INTENTIONALLY LEFT BLANK...

Page 663: ...eet Me Conference code Meet Me Conference lets extension users have a telephone meeting without leaving the office The CD CP00 provides two blocks of 32 conference circuits allowing each block to have...

Page 664: ...onference code 07 Line Key 1 48 0 99 Normal Function Code 851 by default 00 99 Appearance Function Code Service Code 852 by default 20 06 01 Class of Service for Extensions Assign a Class of Service 1...

Page 665: ...o worker answers your page press hookflash twice 5 Repeat steps 1 4 for each co worker you want to add To join a Meet Me External Conference 1 At the multiline terminal press Speaker OR At a single li...

Page 666: ...wers your page press hookflash twice 5 Repeat steps 1 4 for each co worker you want to add To join a Meet Me Internal Conference 1 At the multiline terminal press Speaker or lift the handset OR At the...

Page 667: ...worker when their location is unknown If the co worker can hear the Page they can join in the conversation Conditions With Meet Me Paging Transfer a user can page a co worker and have the call automa...

Page 668: ...Issue 5 0 UNIVERGE SV8100 1 658 Meet Me Paging Meet Me Paging Transfer Paging External Paging Internal Programmable Function Keys...

Page 669: ...g group service access MLT SLT default 863 15 07 01 Programmable Function Keys Assign function keys for External Zone Paging code 19 zone External All Call Paging code 20 Internal Zone Paging code 21...

Page 670: ...g Allow or deny All Call Internal Paging for each extension If allowed extension can place and receive All Call Internal Paging announcements If prevented extensions can only make not receive All Call...

Page 671: ...0 for Internal External All Call 3 Announce the zone OR 1 At the multiline terminal press the External Paging Zone key Program 15 07 or SC 851 19 zone 2 Announce the zone To join a Meet Me External Pa...

Page 672: ...nal press the External Paging Zone key Program 15 07 or SC 851 19 zone 2 Announce the zone To join a Meet Me Internal Page 1 At the multiline terminal press Speaker or pick up the handset OR At the si...

Page 673: ...o a co worker anywhere in the facility Conditions An extension user can set up a conference with their current call and up to 31 other inside parties An extension user can Page a co worker and meet wi...

Page 674: ...ons between CN number and Relay number are as follows CN8 Relay2 CN9 Relay1 default 1 11 12 21 Service Code Setup for Service Access Meet Me Answer to Specified Internal Paging Group Use to customize...

Page 675: ...ference and Paging 0 Off 1 On default 1 for COS 1 15 31 02 01 Internal Paging Group Assignment Internal Paging Group Number Assign extensions to Internal Paging Groups i e Page Zones 0 64 0 No Setting...

Page 676: ...a call press Hold OR At the single line telephone while on a call hookflash 2 Press the External Paging Zone key Program 15 07 or SC 851 19 zone or 20 for all external zones OR Dial 803 and the Extern...

Page 677: ...Transfer softkey OR From a single line telephone hang up The party is transferred Meet Me Internal Paging Transfer To make a Meet Me Internal Paging Transfer 1 At multiline terminal while on a call p...

Page 678: ...tension is in the zone called OR Dial 864 and the zone number if your extension is not in the zone called OR Press the Meet Me Conference Paging Pickup key Program 15 07 or SC 851 23 if your exten sio...

Page 679: ...Memo Dial number the dialed digits do not output over the trunk Dialing Memo Dial digits does not interfere with a call in progress Conditions When Memo Dial calls out it outdials the entire stored n...

Page 680: ...nue with conversation To call a stored Memo Dial number 1 Do not lift the handset 2 Press the Memo Dial key Program 15 07 or SC 851 31 3 Press Speaker The stored number dials out only if you store a t...

Page 681: ...k to see the stored Memo Dial number 1 Do not lift the handset 2 Press Memo Dial key Program 15 07 or SC 851 31 The stored number displays To cancel erase a stored Memo Dial number 1 Press Speaker 2 P...

Page 682: ...Issue 5 0 UNIVERGE SV8100 1 672 Memo Dial THIS PAGE INTENTIONALLY LEFT BLANK...

Page 683: ...nd users that they have Messages Waiting Message Key will Operate as Voice Mail Key The system enhances a telephone Message key function when connected to a system which has voice mail installed When...

Page 684: ...l is installed The MW Message Waiting LED may be used to indicate voice mail messages if no extension number is assigned to the voice mail key in system programming If the following programs are chang...

Page 685: ...UNIVERGE SV8100 Issue 5 0 Message Waiting 1 675 Required Component s None...

Page 686: ...Use to customize the answer message waiting service code MLT SLT default 841 11 11 10 Service Code Setup for Setup Entry Operation Cancel All Messages Waiting Used to customize the Cancel All Message...

Page 687: ...een 1 Red default 1 15 02 38 Multiline Telephone Basic Data Setup Voice Mail Message Wait Lamp Cycle Select the cycle method that the Large LED flashes when the extension has a VM Message Waiting set...

Page 688: ...swered extension 2 Press the Message Waiting key Program 15 07 or SC 851 38 3 Hang up With multiline terminal telephones the Message Waiting LED lights 80 01 02 48 Service Tone Setup Basic Tone Number...

Page 689: ...r Message Waiting LED goes out If it continues to flash you have new messages in your Voice Mail mailbox or a new General Message See To check your messages below To cancel all your Messages Waiting T...

Page 690: ...ind the message you want to answer press Speaker You either Go to your Voice Mail mailbox Listen to the new General Message Automatically call the extension that left you a Message Waiting If you see...

Page 691: ...or pressing Speaker When using the Handset Transmission Cutoff key during an intercom call with the handset on hook you hear three beep tones and the LED is lit solid This also occurs when on an outsi...

Page 692: ...mission Cutoff key code 40 To program a MIC Cutoff key use code 02 as the entry The MIC Cutoff key mutes conversation on a handsfree call but the Handset Transmission Cutoff key mutes the handset tran...

Page 693: ...To turn your telephone microphone back on 1 Press MIC Use MIC only if you pressed it initially to turn off your Handsfree microphone OR Press the Microphone Cutoff key Program 15 07 or SC 851 40 Use t...

Page 694: ...Issue 5 0 UNIVERGE SV8100 1 684 Microphone Cutoff THIS PAGE INTENTIONALLY LEFT BLANK...

Page 695: ...al is required The Mobile Extension port must be an unequipped extension port on the UNIVERGE SV8100 system no physical keyset is required on the SV8100 system A mobile extension cannot be used as a v...

Page 696: ...dial tone The number of Mobile Extensions per system is limited by the following CD CP00 rules 64 Port Basic CD CP00 Number of Mobile Extension ports 25 of physical ports 8 ports allows for 2 Mobile E...

Page 697: ...Busy 11 11 02 843 Yes Yes Call Forward No Answer 11 11 03 845 Yes Yes Call Forward Busy No Answer 11 11 04 844 Yes Yes Call Forward Both Ring 11 11 05 842 Yes Yes Call Forward Follow Me 11 11 07 846...

Page 698: ...s Via Networking 11 12 16 866 Yes Internal Group Paging Mobile Extension cannot be a member of a paging group 11 12 19 801 Yes External Paging 11 12 20 803 Yes Meet Me Answer to Specified Internal Pag...

Page 699: ...er 11 12 47 894 Yes Account Code 11 12 48 891 Yes General Purpose Relay 11 12 50 880 Yes VM Access VM8000 InMail and VMS 11 12 51 717 Yes Live Recording at SLT 11 12 53 754 Yes VRS Routing for ANI DNI...

Page 700: ...ansfer Virtual Loop Back Tandem Ringing Park over CCIS Virtual extension key as Call Coverage Key for mobile extension Automatic Conversation Record for trunks Cancel Room to Room Call Restriction Hot...

Page 701: ...r ID as the Calling Party Number CPN presentation for the outbound call This is network dependant and not all networks will support this feature Conditions It is recommended that this feature uses ISD...

Page 702: ...ange The incoming Caller ID for a call that is forwarded to a mobile extension will not be presented to the Mobile Extension Version 2 5 or lower software When using Mobile Extension in a NetLink Netw...

Page 703: ...y is made if all trunks are busy when trying to callback Callback trunk routing follows Program 15 22 03 setting When set 0 Normal trunk access code ARS also can be used If Mobile Extension does not a...

Page 704: ...ve a DTMF signal from the Mobile Extension using Program 20 18 01 Default 30 seconds the system disconnects the call The trunk user for SMDR for Callback is tied to the extension number of Mobile Exte...

Page 705: ...an Abbreviated Dial bin Up to eight digits 1 200 2 201 3 202 300 499 301 500 512 5211 11 10 Service Code Setup for System Administrator Used to customize the System Administrator service codes Please...

Page 706: ...ile Extension Target Setup For each Mobile Extension number select the Abbreviated Dial bin number to be associated with it 0 1999 0 No setting 1 1999 target of mobile extension default 0 15 22 02 Mob...

Page 707: ...21 12 and Program 21 13 the system sends the data in Program 21 13 maximum 16 digits 1 0 Default All trunks No setting 21 13 01 ISDN Calling Party Number Setup for Extensions Assign each extension a C...

Page 708: ...e the tone heard when a Mobile Extension user goes off hook to answer a call prior to pressing The system must be reset for this change to take affect 80 03 01 DTMF Tone Receiver Setup Detect Level Se...

Page 709: ...evel 0 10dBm 0 to 25dBm 15 detect level 1 15dBm 0 to 30dBm 15 detect level 2 20dBm 0 to 35dBm 15 detect level 3 25dBm 0 to 40dBm 15 detect level 4 30dBm 0 to 45dBm 15 detect level 5 35dBm 0 to 50dBm 1...

Page 710: ...ame Transfer Destination Number When the incoming caller ID matches the number programmed in the speed dial bin this setting determines the destination of the call Set up the transfer destination numb...

Page 711: ...h does not have an Extension Calling Number assigned Program 21 13 the system sends the calling number for the ISDN trunk defined in 21 12 If the Calling Party Number is assigned in both Program 21 12...

Page 712: ...ws the no answer programming ring another extensions forward to UNIVERGE SV8100 voice mail etc Program 15 22 02 set to 2 No DTMF Confirmation Required The caller is forwarded to the external extension...

Page 713: ...le Extension 1 While on a call press 2 To retrieve the held call with system dial tone press Swapping Between Two Held Calls from the Mobile Extension 1 While on a call press The first call is placed...

Page 714: ...ode defined in Program 11 11 01 11 11 05 or 11 11 07 3 Dial Call Forwarding condition 1 Set 0 Cancel 4 Dial destination extension or off premise number 5 Dial 0 from mobile extension only OR Hang up T...

Page 715: ...ce code defined in Program 11 11 07 3 Dial 0 4 Hang up Receive Callback Receive call from Mobile Extension and Callback Cell phone number 09012345678 Incoming trunk set up 22 02 Trk1 DIL Mobile Extens...

Page 716: ...ll phone does not answer to Callback 1 Call the system Trk1 from the cell phone setting as a mobile extension Ex 150 2 The Cell Phone user hangs up within 3 seconds before system answers 3 System make...

Page 717: ...UNIVERGE SV8100 Issue 5 0 Mobile Extension 1 707 THIS PAGE INTENTIONALLY LEFT BLANK...

Page 718: ...Issue 5 0 UNIVERGE SV8100 1 708 Mobile Extension...

Page 719: ...or music other than material not in the public domain are transmitted through the Music on Hold feature of telecommunications systems NEC Philips Unified Solutions hereby disclaim any liability arisi...

Page 720: ...Issue 5 0 UNIVERGE SV8100 1 710 Music on Hold System Availability Terminals None Required Component s PGD 2 U10 ADP...

Page 721: ...d Setup Music on Hold Tone Selection When Program 10 04 01 is set to 1 Internal define the music that is played for Music on Hold In case Item 1 is 0 1 Download File1 2 Download File2 3 Download File3...

Page 722: ...22 11 09 DID Translation Number Conversion Music On Hold Source For each DID Translation Table entry 1 2000 specify the source of music to be used for DID trunks 0 IC MOH Port 1 BGM Port 2 ACI Port d...

Page 723: ...strap settings 0 Not set 1 Multiline Terminal 2 SLT Adapter 3 Bluetooth Cordless Handset 6 PGD Paging 7 PGD Tone Ringer 8 PGD Doorbox 9 PGD ACI 10 DSS Console 11 Not Used default 0 11 06 01 ACI Exten...

Page 724: ...01 1 1 02 1 2 96 1 96 Refer to Analog Communications Interface ACI on page 1 35 for additional information 80 01 02 Service Tone Setup Basic Tone Number The following features require that the system...

Page 725: ...UNIVERGE SV8100 Issue 5 0 Music on Hold 1 715...

Page 726: ...Issue 5 0 UNIVERGE SV8100 1 716 Music on Hold...

Page 727: ...UNIVERGE SV8100 Issue 5 0 Music on Hold 1 717 Operation None...

Page 728: ...Issue 5 0 UNIVERGE SV8100 1 718 Music on Hold THIS PAGE INTENTIONALLY LEFT BLANK...

Page 729: ...en using the Name Storing feature the system now provides additional characters which can be used These characters are available with any option which allows Name Storing Speed Dial System Group Stati...

Page 730: ...12 Characters Line 001 Line 002 Line 003 Line 200 15 01 01 Basic Extension Data Setup Extension Name Define the extension virtual extension name Up to 12 characters Default STA 200 Ext 200 STA 201 Ex...

Page 731: ...displayed Off in the LCD when the phone is in an idle state 0 Off 1 On default 1 for COS 1 15 20 13 51 Class of Service Options Supplementary Service Number and Name appear in the Directory Determine...

Page 732: ...I g i 4 5 Enter characters J L j l 5 6 Enter characters M O m o 6 7 Enter characters P S p s 7 8 Enter characters T V t v 8 9 Enter characters W Z w z 9 0 Enter characters 0 Enter characters B E S Ac...

Page 733: ...d Night Answer ANA With Assigned Night Answer ANA Night Service has calls ring extensions directly Assigned Night Answer provides an answering point for Night Service calls For certain applications th...

Page 734: ...e Function Key Program 15 07 01 or SC 751 09 0 to toggle night modes You can determine in programming Program 12 08 01 how many modes through which the user toggles Note that the additional data for t...

Page 735: ...the Night Mode Group the Virtual extension is assigned to default Night Mode Group 1 and not the Night Mode Group of th ekeyset the virtual is appearing on Default Setting System is always in the Mod...

Page 736: ...ght Mode Switching Turn Off 0 or On 1 any extensions from activating Manual Night Service 0 Off 1 On default 1 12 01 02 Night Mode Function Setup Automatic Night Mode Switching According to a preset s...

Page 737: ...Saturday default Time Pattern 2 S 12 04 01 Holiday Night Service Switching Assign one of the 10 Time Patterns to holidays Days and Months 0101 1231 e g 0101 Jan 1 1231 Dec 31 Time Pattern Number 0 10...

Page 738: ...acters alphabetic or numeric Default Text Messages for Day Night Modes Mode 1 No Setting Mode 2 Night Mode 3 Midnight Mode 4 Rest Mode 5 Day2 Mode 6 Night2 Mode 7 Midnight2 Mode 8 Rest2 12 08 01 Night...

Page 739: ...oming and outgoing access and access when trunk is on Hold 15 06 01 Trunk Access Map for Extensions For Universal Night Answer UNA answering assign Trunk Access Maps 1 200 to extensions Make one entry...

Page 740: ...tension Ring Group Assignment To have trunks ring extensions during the different Night Service modes for ANA assign extensions to Ring Groups For each extension in the Ring Groups 1 100 indicate in P...

Page 741: ...18 the group number 01 32 3 Dial the Night Service Code 1 Day 1 Mode 2 Night 1 Mode 3 Midnight 1 Mode 4 Rest 1 Mode 5 Day 2 Mode 6 Night 2 Mode 7 Midnight 2 Mode 8 Rest 2 Mode 4 Press Speaker or hang...

Page 742: ...e 2 Night 1 Mode 3 Midnight 1 Mode 4 Rest 1 Mode 5 Day 2 Mode 6 Night 2 Mode 7 Midnight 2 Mode 8 Rest 2 Mode To transfer a call to the Universal Answer External Page zones 1 Place the CO call on hold...

Page 743: ...activating other features Extensions without automatic signaling have manual signaling The users can dial a service code or press a Programmable Function Key to send Off Hook Signaling to the called...

Page 744: ...t send off hook signals to an extension busy on a Handsfree Speakerphone call The called extension large LED flashes fast with no ringing The setting of Program 20 13 06 affects the BLF display for Ho...

Page 745: ...naling 1 735 Required Component s None Related Features Callback Call Waiting Camp On Direct Inward Dialing DID Handsfree and Monitor Hotline Intercom One Touch Calling Programmable Function Keys Reve...

Page 746: ...Beep default 5 15 07 01 Programmable Function Keys Assign a function key for Off Hook Signaling code 33 Line Key 1 48 0 99 Normal Function Code 851 by default 00 99 Appearance Function Code Service Co...

Page 747: ...ff Hook Signaling alerts 0 64800 seconds default 10 seconds 80 01 01 39 Service Tone Setup Repeat Count Customize the system basic tones and system service tones You need to reset for the changes to t...

Page 748: ...You hear ringback To have your call voice announce dial 1 Receiving Off Hook Signaling on a single line telephone while engaged on an internal or external call 1 When Off Hook Signaling is heard in th...

Page 749: ...ich they want to speak An extension user or system administrator can optionally store a Flash command under a One Touch key This is helpful for One Touch Keys used as Station Speed Dial bins The store...

Page 750: ...ng can be used for CO calls Intercom calls or after the for ISDN calls ARS with Max Digits is not supported when entering the or a P pause in the dial string of a DSS One Touch button Default Setting...

Page 751: ...unction Key Programming 2 Digit Service Codes Use this option to set the service code default 851 to assign 2 digit function codes to the Function keys MLT default 851 20 13 18 Class of Service Option...

Page 752: ...he trunk number e g 005 OR Dial the Trunk Group Service Code 804 plus the trunk group number e g 1 b Dial the number you want to store The total of the digits stored in steps 3 and 4 cannot exceed 24...

Page 753: ...number e g 1 b Dial the telephone number to be stored c Press Hold d Press Speaker For Service Codes a Dial the Service Code you want stored For example if you want a One Touch Key to automatically cl...

Page 754: ...Issue 5 0 UNIVERGE SV8100 1 744 One Touch Calling THIS PAGE INTENTIONALLY LEFT BLANK...

Page 755: ...additional callers hear busy tone The operator extension cannot be a CAR Key or virtual extension When dialing 0 from InMail across CCIS and CCISoIP it follows Program 47 13 01 Key 10 When dialing 0...

Page 756: ...defined by Program 11 01 Type 5 calls go to the operator selected in this program If you do not assign an extension in Program 90 11 01 system alarms appear on the extension assigned in this option Up...

Page 757: ...provides four off premise circuits The maximum loop resistance between a CD 4DIOPA and an Off Premise Extension Single Line Telephone is 1600 ohms including single line telephone set resistance The CD...

Page 758: ...01 08 1 Extensions Circuit Resource 09 32 2 Trunks Circuit Resource 33 96 0 Not Used Circuit Resource 97 160 0 Common When PZ BS10 is installed 97 160 are available 15 03 01 Single Line Telephone Basi...

Page 759: ...lt 1 15 03 11 Single Line Telephone Basic Data Setup Caller ID Type Determine whether the Caller ID type is FSK or DTMF 0 FSK 1 DTMF default 0 15 03 14 Single Line Telephone Basic Data Setup Forwarded...

Page 760: ...for Single Line Telephones Dial Sending Start Time for SLT or ARS When ARS or an analog extension user accesses a trunk and dials an outside call the system waits this interval before outdialing the f...

Page 761: ...ternal Call Use to define the incoming internal call ringing cycles for each ring type Ringing Cycle 1 13 default 12 20 15 05 Ring Cycle Setup DID DDI Used to define the ring cycle for DID DDI calls R...

Page 762: ...evel 4 30dBm 0 to 45dBm 15 detect level 5 35dBm 0 to 50dBm 15 detect level 6 40dBm 0 to 55dBm 15 detect level 7 45dBm 0 to 60dBm 15 detect level 8 50dBm 0 to 65dBm 15 detect level 9 55dBm 0 to 70dBm 1...

Page 763: ...0dBm 15 detect level 4 20dBm 0 to 35dBm 15 detect level 5 25dBm 0 to 40dBm 15 detect level 6 30dBm 0 to 45dBm 15 detect level 7 35dBm 0 to 50dBm 15 detect level 8 40dBm 0 to 55dBm 15 detect level 9 45...

Page 764: ...Receiver Setup ON Detect Time Use this option to define the On detection time for DTMF Tone Receiver 1 255 15 15 ms 3825 ms default Type 1 1 30ms Type 2 1 30ms Type 3 1 30ms Type 4 1 30ms Type 5 1 30m...

Page 765: ...new Off Hook indication from a Single Line Telephone 0 No Setting 1 15 100ms 1 5sec default 3 82 11 02 LCA Initial Setup HookFlash Start Time Specify the minimum hookflash time from a Single Line Tele...

Page 766: ...Issue 5 0 UNIVERGE SV8100 1 756 OPX Off Premise Extension THIS PAGE INTENTIONALLY LEFT BLANK...

Page 767: ...example you can Page your company warehouse and outside loading dock at the same time Combined Paging is available for zones 1 8 and All Call Refer to Paging Internal on page 1 769 for more on setting...

Page 768: ...ce feature and Program 31 05 The PGD 2 U10 ADP can only be connected to a DLC A maximum number of PGD 2 U10 ADP is 56 and refer to the Hardware Manual for more information which describes how many of...

Page 769: ...UNIVERGE SV8100 Issue 5 0 Paging External 1 759 Direct Inward Line DIL Direct Station Selection DSS Console Door Box Night Service Paging Internal Programmable Function Keys Transfer...

Page 770: ...Relay number are as follows CN8 Relay2 CN9 Relay1 default 1 11 12 50 Service Code Setup For Service Access General Purpose Relay Specify the service code to be used for toggling the relay open and clo...

Page 771: ...roup 6 Speaker 7 PGD 2 U10 7 Group 7 Speaker 8 PGD 2 U10 8 Group 8 Speaker 9 CD CP00 1 Group 1 31 05 01 Universal Night Answer Ring Over Page Assign Universal Night Answer ringing to each External Pag...

Page 772: ...announced as an External Page only 3 Make an announcement 31 06 05 External Speaker Control CODEC Receive Gain Setup Select the CODEC gain types 1 32 for each External Page Speaker External Paging Sp...

Page 773: ...ll Call OR Dial 751 and the Combined Paging Group code 1 8 or 0 for Internal External All Call Display indicates the Combined Paging as an External Page If the Internal Page Zone is busy or if there a...

Page 774: ...Issue 5 0 UNIVERGE SV8100 1 764 Paging External THIS PAGE INTENTIONALLY LEFT BLANK...

Page 775: ...off hook during paging If the paging telephone hangs up during paging VRS External paging stops If an invalid VRS number is dialed or there is no recorded VRS number the caller hears an error tone Pa...

Page 776: ...re Programming Program Number Program Name Description Comments Assigned Data 11 10 20 Service Code Setup for System Administrator VRS Record Erase Message Define the service code to record or erase a...

Page 777: ...rogram 15 07 or SC 751 19 for External Paging zones 2 Dial the External Paging Zone code 1 8 0 for all call and VRS message Number 001 100 3 Make announcement 4 Press Speaker at multiline terminal or...

Page 778: ...Issue 5 0 UNIVERGE SV8100 1 768 Paging External VRS...

Page 779: ...ey When an All Call External Page Function Key is programmed it includes both the external zones and the assigned internal zone s If the internal page zone is busy or there are no extensions in a page...

Page 780: ...Internal Zone page but cannot receive an Internal Zone Page Default Setting Enabled System Availability Terminals All Multiline Terminals Single Line Telephones Required Component s None Related Feat...

Page 781: ...Default Extension port 101 Class 15 All other extension port Class 1 20 13 29 Class of Service Options Supplementary Service Paging Display Turns Off 0 or On 1 an extension user ability to display pa...

Page 782: ...extensions can make and receive All Call Internal Paging announcements If prevented extension can only make All Call Internal Paging announcements 0 Off 1 On default 0 31 03 01 Internal Paging Group...

Page 783: ...ed Paging as an External Page If the Internal Page Zone is busy or if there are no extensions in a page group the page is announced as an External Page only 3 Make an announcement 4 Press Speaker to h...

Page 784: ...Issue 5 0 UNIVERGE SV8100 1 774 Paging Internal THIS PAGE INTENTIONALLY LEFT BLANK...

Page 785: ...tion parks a call it recalls after the Extended Park Orbit Recall time When an extension with the Normal Park Orbit Recall Class of Service option parks a call it recalls after the normal Park Orbit R...

Page 786: ...is parked from a virtual extension th evirtual extension is released When parking a call from a virtual extension Programs 15 02 01 and 15 18 01 must be set to 1 Park group assignment is by the termi...

Page 787: ...ersonal Park is cancelled and the held caller hears a busy tone This feature does not work when calling a Networked or virtual extension If an extension has currently placed a trunk in another extensi...

Page 788: ...Issue 5 0 UNIVERGE SV8100 1 778 Park Required Component s None...

Page 789: ...Setup for Service Access Station Park Hold Set the service code to be used for placing a call in a Personal Park MLT SLT default 773 11 16 11 Single Digit Service Code Setup Station Park Hold Customiz...

Page 790: ...1 15 Default All extension port Class 1 20 11 19 Class of Service Options Hold Transfer Service Hold Extended Park Determine whether an extension Class of Service should allow normal or extended Park...

Page 791: ...all Park Hold time continues until a user answers the call 0 64800 seconds default 30 24 01 06 System Options for Hold Park Hold Time Normal Set the Park Hold Time A call left parked longer than this...

Page 792: ...not picked up the call recalls to you The parked call recalls after the Park Hold Time Program 24 01 06 The call rings the extension to which it recalled for the Hold Recall Callback Time Program 24 0...

Page 793: ...Personal Park key Program 15 07 or SC 852 07 OR Dial the Personal Park single digit code Program 11 16 11 The Intercom call to the co worker is dropped A confirmation tone is heard and the outside ca...

Page 794: ...lephone skip pressing Speaker To display Caller ID for a call in Park With Program 15 02 08 set to 0 preselect for this feature 1 With Program 15 02 08 set to 0 preselect and a call in Park press the...

Page 795: ...UNIVERGE SV8100 Issue 5 0 Park 1 785 3 Press Speaker to hang up THIS PAGE INTENTIONALLY LEFT BLANK...

Page 796: ...Issue 5 0 UNIVERGE SV8100 1 786 Park...

Page 797: ...ne Single line telephones must be equipped with a ground start button for use with Ground Start Trunks System features cannot be activated from single line telephone or multiline telephone with PSA L...

Page 798: ...e CD 4COTB has Power Failure circuits on the first two ports The PZ 4COTx blade does not contain any Power Fail or Fax Branch Exchange circuits Default Setting None System Availability Terminals Multi...

Page 799: ...ription Comments Assigned Data 14 02 09 Analog Trunk Data Setup Busy Tone Detection Use to set the basic options for each analog trunk port 0 Disable 1 Enable default 0 14 02 14 Analog Trunk Data Setu...

Page 800: ...Issue 5 0 UNIVERGE SV8100 1 790 Power Failure Transfer THIS PAGE INTENTIONALLY LEFT BLANK...

Page 801: ...rime Line Preference may be affected by Incoming Prime Line Preference refer to the Programming section of this feature Incoming Prime Line Preference When the Prime Line rings the extension lifting t...

Page 802: ...up Number Assign Prime Line to a separate trunk group for outgoing Prime Line selection Also refer to Program 14 06 and Program 21 02 Trunk Group Number 0 100 Priority Number 1 200 default Trunk Group...

Page 803: ...access when trunk is on Hold 15 01 02 Basic Extension Data Setup Outgoing Trunk Line Preference Turn On 1 or Off 0 Outgoing Trunk Line Preference for extensions 0 Off 1 On default 0 15 02 10 Multilin...

Page 804: ...Ring Group Assignment Assign extension s to a ring group that consists of a Prime Line Maximum eight digits Default Extensions 101 108 first eight ports ring for incoming Ring Group 1 calls No other e...

Page 805: ...lace a call on your Prime Line 1 Lift the handset You hear dial tone on your Prime Line To answer a call on your Prime Line 1 Lift the handset Depending on your Line Preference programming you either...

Page 806: ...Issue 5 0 UNIVERGE SV8100 1 796 Prime Line Selection THIS PAGE INTENTIONALLY LEFT BLANK...

Page 807: ...ing and outgoing calls Private Lines do not follow Call Forwarding if not Direct Inward Line DIL Other programmed options for outgoing calls also affect a Prime Line Calls to extensions with DND activ...

Page 808: ...ilability Terminals All Stations Required Component s None Related Features Call Forwarding Central Office Calls Placing Do Not Disturb Line Preference Prime Line Selection Programmable Function Keys...

Page 809: ...Trunk Port Number Assign Private Line to the Private Line Access Map refer to Program 15 06 in this section Use option 5 for Incoming option 7 for Both Ways and option 4 for Outgoing In all other Acc...

Page 810: ...Ring Group Assignment Assign extension to Private Line ring group Set the ringing in Program 22 06 use option 1 for Incoming or Both Way Private Lines Use option 0 for Outgoing Private Lines Do not a...

Page 811: ...e a call from your Multiline Terminal on you Private Line 1 Press the Private Line key then press Speaker or lift the handset 2 Dial the number To answer a call from your Multiline Terminal on your Pr...

Page 812: ...Issue 5 0 UNIVERGE SV8100 1 802 Private Line THIS PAGE INTENTIONALLY LEFT BLANK...

Page 813: ...ramming is being copied This may cause confusion when trying to define a key which is already defined but which does not exist on the telephone displays as DUPLICATE DATA It is recommend to either cle...

Page 814: ...LF Indication for this station shows idle or busy based on Class of Service option 20 13 49 All features programmed under one touch keys are still subject to class of service restrictions If you chang...

Page 815: ...Programmable Function Keys 1 805 System Availability Terminals All Multiline Terminals Required Component s D16 LD R ADM Related Features Direct Station Selection DSS Console One Touch Calling Speed...

Page 816: ...r Extensions Assign Class of Service 1 15 to extensions Day Night Mode 1 8 Class of Service of Extensions 1 15 Default All extension port Class 1 20 07 10 Class of Service Options Administrator Level...

Page 817: ...he key you want to program 4 Enter the 2 digit key function any additional information needed for the key and press Hold For available functions codes refer to Program 15 07 in the UNIVERGE SV8100 Pro...

Page 818: ...ne a key enter 000 When a key is programmed using service code 852 that key cannot be programmed with a function using the 851 code until the key is undefined 000 For example with a Park Key programme...

Page 819: ...ess dial up OCCs Other Common Carriers such as MCI from their DP area The user can for example Place a call to an OCC over a DP trunk Depending on programming Manually implement Pulse to Tone Conversi...

Page 820: ...a call over pulse line 2 Dial to switch the DP trunk to DTMF dialing Program Number Program Name Description Comments Assigned Data 14 02 01 Analog Trunk Data setup Signaling Type DP DTMF At default P...

Page 821: ...lephone interface QT Interface This is the QSIG link in the standard configuration with the originating system being the TE and the PINX being the NT The link will be configured as an ISDN trunk 10 03...

Page 822: ...system If the QSIG connection is intended to be set as QS the following would require to be configured Calls from QS to PINX The B channels of the QS connection are required to be configured as a depa...

Page 823: ...ProgressIE 8 Overview of supported QSIG standards Default Setting No ISDN BRI PRI cards are installed System Availability Terminals Any Station Required Component s ISDN PRI BRI cards Table 1 16 Overv...

Page 824: ...ine 5 NW Mode Interconnected line ficed layer 1 NT 6 S point leased line 10 03 07 S point DDI digits Defines the amount of additional DDI digits to be sent when set as S Point 0 4 0 default 10 03 22 Q...

Page 825: ...be a DIL to a Department Group assign Service Type 4 for each Night Service Mode Refer to Program 22 07 01 0 Normal 1 VRS second dial tone if no VRS installed 2 DISA 3 DID 4 DIL 5 E M Tie line 6 Delay...

Page 826: ...h DID Translation Table 1 20 enter the number of digits the table expects to receive from the CO eight maximum For example for a table used with 3 digit DID service enter 3 For additional DID Services...

Page 827: ...tions for F Route F Route Time Schedule Select whether the F Route feature should use the time schedule 0 not used 1 used If this option is set to 0 the F Route table selected is determined only by th...

Page 828: ...type 3 this program sets the dial extension analysis table These tables are used when the analyzed digits must be more than eight digits To enter a wild card don t care digit press Line Key 1 to enter...

Page 829: ...Program 44 06 for additional digits to be dialed 0 1000 0 1000 default 0 44 05 04 F Route Table Beep Tone For each F Route table 1 500 assign a priority number 1 4 Select whether or not a beep is hea...

Page 830: ...le follows Outgoing transmit and Outgoing receive settings If the incoming call is transferred to another line using F Route The Tandem Gain Table is activated which is assigned in Program 44 05 The T...

Page 831: ...rn 1 3 Tuesday Pattern 1 10 default Pattern 1 4 Wednesday Pattern 1 10 default Pattern 1 5 Thursday Pattern 1 10 default Pattern 1 6 Friday Pattern 1 10 default Pattern 1 7 Saturday Pattern 1 10 defau...

Page 832: ...Issue 5 0 UNIVERGE SV8100 1 822 Q Sig THIS PAGE INTENTIONALLY LEFT BLANK...

Page 833: ...Speed Dial bin number to access System Speed Dial Conditions Redial List requires a display telephone This feature is not supported on multiline cordless phones UNIVERGE SV8100 telephones only support...

Page 834: ...ber to dial 3 Press or press Speaker or lift the handset or press an idle trunk key OR For SV8100 and Aspire Telephones 1 Press the List softkey 2 Press Redial REDIAL 01 is displayed along with the la...

Page 835: ...ialed number 2 Dial the System Speed Dial bin number The number stored in that bin is displayed for your preview 3 Press the key or press Speaker or lift the handset or press an idle trunk key OR For...

Page 836: ...Issue 5 0 UNIVERGE SV8100 1 826 Redial Function THIS PAGE INTENTIONALLY LEFT BLANK...

Page 837: ...party answers the number of retries is based on system programming Conditions Lifting the handset during a callout cycle cancels Repeat Redial Other programmed options for outgoing calls can affect ho...

Page 838: ...ervice Code 852 by default 20 06 01 Class of Service for Extensions Assign a Class of Service 1 15 to an extension Day Night Mode 1 8 Class of Service of Extensions 1 15 Default All extension port Cla...

Page 839: ...1 Press Feature 2 Press Redial OR 1 Press Repeat Redial key Program 15 07 or SC 851 29 Also refer to Last Number Redial on page 1 633 21 08 03 Repeat Dial Setup Repeat Dial Calling Timer Set how long...

Page 840: ...Issue 5 0 UNIVERGE SV8100 1 830 Repeat Redial THIS PAGE INTENTIONALLY LEFT BLANK...

Page 841: ...a Hotline or One Touch key A multiline terminal Reverse Voice Over key also shows at a glance the status of the associated extension When the destination extension is idle the Reverse Voice Over provi...

Page 842: ...se Voice Over call is placed to a destination station while the originator is on a CO call the Reverse Voice Over is dropped if the destination station is involved in another call and this call is ter...

Page 843: ...ically Program Number Program Name Description Comments Assigned Data 15 07 01 Programmable Function Keys Assign a function key for Reverse Voice Over code 47 destination extension Assign a function k...

Page 844: ...oice Over When the telephone is idle To place a call to your Reverse Voice Over destination 1 Press your Reverse Voice Over key Program 15 07 or SC 851 47 destination extension You can optionally lift...

Page 845: ...g Groups 1 100 In Skin Voice Mail 102 Centralized Voice Mail 103 If an extension has a line key for the trunk Ring Group calls ring the line key If the extension does not have a line key the trunk rin...

Page 846: ...umber or Call Appearance CAP Keys code 08 CAP Key orbit 0001 9999 or 0000 for auto assign Trunks 1 200 Line Key 1 48 0 99 Normal Function Code 851 by default 00 99 Appearance Function Code Service Cod...

Page 847: ...calls 22 05 01 Incoming Trunk Ring Group Assignment Assign trunks to ring groups Incoming Group Number for Day Night Mode 1 8 0 No Setting 001 100 Incoming Group 102 In Skin External Voice Mail or In...

Page 848: ...or Centralized Voice Mail For each table make a separate entry for each Night Service mode 0 No Setting 1 100 Incoming Ring Group 102 In Skin External Voice Mail or InMail default 1 25 03 01 VRS DISA...

Page 849: ...UNIVERGE SV8100 Issue 5 0 Ring Groups 1 839 1 Trunks ring the same in the day as at night 2 MLT has trunk appearances not CAP keys...

Page 850: ...3 X X Trunk assigned to indicated Ring Group 1 Make the same PRG 22 04 entry for all Night Service modes Program 22 05 Incoming Trunk Ring Group Assignment Ring Group 1 2 3 Ext 301 1 01 01 Ext 302 01...

Page 851: ...Extension user can lift the handset or press Speaker to initiate ringdown If the Ringdown Hotline destination is a speed dial bin the appropriate service code must precede the bin number Ringdown Ext...

Page 852: ...or to VM Auto Attendant This code can be used only on ISDN outbound calls Internal calls and analog outbound calls are not supported Default Setting Disabled System Availability Terminals All Station...

Page 853: ...15 21 01 09 System Options for Outgoing Calls Ringdown Extension Timer Hotline Start After the user lifts the handset the extension automatically calls the ringdown destination after this interval 0 6...

Page 854: ...able to dial an Intercom call before your ringdown goes through If the destination has Handsfree Answerback enabled your call voice announces If the destination has Forced Intercom Ringing enabled yo...

Page 855: ...sion number of the monitored telephone The activity of the area where the monitored telephone is placed can then be heard at the monitoring telephone This service is available until the handset of the...

Page 856: ...can be used with the Hotel Motel feature For a multiline terminal Room Monitor requires uniquely programmed function keys Default Setting Disabled System Availability Terminals Multiline Terminals an...

Page 857: ...efault 3 20 06 01 Class of Service for Extensions Assign a Class of Service 1 15 to an extension Day Night Mode 1 8 Class of Service of Extensions 1 15 Default All extension port Class 1 3 20 13 11 Cl...

Page 858: ...Issue 5 0 UNIVERGE SV8100 1 848 Room Monitor Multiline Room Monitoring...

Page 859: ...initiating the monitor and at the extension you want to monitor You can only listen to one extension at a time Multiline Terminals To activate Room Monitor from an idle Multiline Terminal initiating e...

Page 860: ...nitored extension Single Line Telephones To activate Room Monitor at the initiating extension 1 Lift the handset at the telephone which is monitoring another telephone 2 Dial 770 3 Dial 2 4 Dial numbe...

Page 861: ...saves in system memory a dialed number up to 24 digits The number can be any combination of digits 0 9 and The system remembers the digits regardless of whether the call was answered unanswered or bu...

Page 862: ...30 Single Line Telephone Program Number Program Name Description Comments Assigned Data 11 12 13 Service Code Setup for Service Access Saved Number Dial Customize the service code to be used for diali...

Page 863: ...ific trunk for the call 2 Press the Save Number Dialed key Program 15 07 or SC 851 30 The stored number dials out OR 1 Press Speaker 2 Dial 815 OR Press Save Number Dialed key Program 15 07 or SC 851...

Page 864: ...y Program 15 07 or SC 851 30 The stored number displays for 10 seconds The stored number dials out if you o Lift the handset o Press an idle line key o Press the Speaker key 2 Press the Exit key To cl...

Page 865: ...h tone is heard until either user cancels the Secretary Call A secretary could use this feature for example to get a message through to the boss in an important meeting After being alerted the boss co...

Page 866: ...buzzer key lights steadily Your boss s or secretary s buzzer key flashes fast The telephone continues to ring until the Secretary Call key is pressed Program Number Program Name Description Comments...

Page 867: ...Secretary Call key that flashed 4 Press the Exit key To answer your Secretary Call indication 1 Place an Intercom call to the extension that called you To cancel a Secretary Call you left at another e...

Page 868: ...Issue 5 0 UNIVERGE SV8100 1 858 Secretary Call Buzzer THIS PAGE INTENTIONALLY LEFT BLANK...

Page 869: ...n a representative leaves their desk an associate could press the Secretary Call Pickup key to intercept all their calls An extension can have Secretary Call Pickup keys for any number of extensions l...

Page 870: ...To cancel Secretary Call Pickup 1 Press your lit Secretary Call Pickup key Program 15 07 or SC 851 42 boss extension To check a key Secretary Call Pickup assignment 1 Press the Help key 2 Press your...

Page 871: ...VACATION UNTIL and then enter the date Callers see the original message followed by the appended date They could then tell when the user is coming back from vacation The system allows all telephones t...

Page 872: ...e Display Messaging when Selectable Display Messaging is canceled Default Setting Enabled System Availability Terminals All Multiline Terminals with Display Required Component s None Related Features...

Page 873: ...ough 0 for extensions which have Selectable Display Messaging set Any extension previously set with Selectable Display Messaging must cancel the feature and reactivate for a change in this option to t...

Page 874: ...an extension user ability to use Selectable Display Messaging 0 Off 1 On default 1 for COS 1 15 20 16 01 Selectable Display Messages Program the Selectable Display Messages 1 20 Refer to the chart be...

Page 875: ...ou want to 1 Enter characters 1 _ 2 Enter characters A C a c 2 3 Enter characters D F a f 3 4 Enter characters G I g i 4 5 Enter characters J L j l 5 6 Enter characters M O m o 6 7 Enter characters P...

Page 876: ...back Enter the time in 24 hour format 6 Press Speaker to hang up Intercom calls to extensions with Selectable Display Messaging set receive a DND signal and receive the display message on their teleph...

Page 877: ...to set up unique ringing for their calls This is important in a crowded work area where several telephones are close together Because their telephone has a characteristic ring the user always can tel...

Page 878: ...the extension port you are programming 1 High 2 Medium 3 Low 4 Ring Tone 1 5 Ring Tone 2 6 Ring Tone 3 7 Ring Tone 4 8 Ring Tone 5 default 2 15 02 03 Multiline Telephone Basic Data Setup Extension Rin...

Page 879: ...priority of ring sound is set up 0 Tone Pattern 1 1 Tone Pattern 2 2 Tone Pattern 3 3 Tone Pattern 4 4 Incoming Extension Ring Tone Order 1 Pattern 0 Pattern 1 default Order 2 Pattern 1 Pattern 2 defa...

Page 880: ...3 Dial 1 to listen to Intercom ring 2 to listen to trunk ring 4 For Intercom Ring Dial the code for the ring pattern you want to hear 1 8 OR For Trunk Ring Dial code for the ring pattern you want to...

Page 881: ...ll back and forth the CSR can use Serial Call to Technical Service and announce I have Ted on the telephone I need to talk to him again Just hang up when you re done and I ll get him back Conditions T...

Page 882: ...n Mode Use this option to set the operating mode of the extension Transfer key The keys can be for Call Transfer Serial Calling or Flash When selecting the Flash option selection 2 refer also to Progr...

Page 883: ...ion number Co worker must lift the handset to respond to your announcement 4 Press the Serial Call key Program 15 07 or SC 851 43 OR 5 Press Transfer key if Program 15 02 05 is set to Call Back Serial...

Page 884: ...Issue 5 0 UNIVERGE SV8100 1 874 Serial Call THIS PAGE INTENTIONALLY LEFT BLANK...

Page 885: ...or Single Line Telephones Trunk Call Dial Forced Sending Start Time Forced Dial When Program 20 03 03 System Options for Single Line Telephones SLT DTMF Dial to Trunk Lines is set to 0 receive all dig...

Page 886: ...e Line Telephones Default Setting Single line telephones function as soon as they are installed and properly programmed System Availability Terminals DTR 1 1 DTH 1HM 1 DTH 1 1 DTP 1 2 DTP 1HM 2 DTR 1R...

Page 887: ...Forwarding DND Override Call Waiting Camp On Callback Central Office Calls Answering Central Office Calls Placing Conference Department Calling Department Step Calling Directed Call Pickup Do Not Dist...

Page 888: ...single line extensions allocate at least one circuit for analog extension DTMF reception entry 0 or 1 Use the following as a guide when allocating DTMF receivers In light traffic sites allocate one D...

Page 889: ...ortant If voice mail is used this setting must be disabled for the system integration codes to be correct With a DTMF set no Caller ID installed this must be set to 0 for incoming callers to have a ta...

Page 890: ...ls 0 Normal Mode 1 Extended Mode1 2 Extended Mode2 default 0 20 03 06 System Options for Single Line Telephones Headset Ringing Start Time Define the headset ringing start time After this time expires...

Page 891: ...efault 8 80 03 01 DTMF Tone Receiver Setup Detect Level Use Items 11 32 to set the criteria for dial tone detection for outgoing ARS calls 0 0dBm 25dBm 1 5dBm 30dBm 2 10dBm 35dBm 3 15dBm 40dBm 4 20dBm...

Page 892: ...el 4 30dBm 0 to 45dBm 15 detect level 5 35dBm 0 to 50dBm 15 detect level 6 40dBm 0 to 55dBm 15 detect level 7 45dBm 0 to 60dBm 15 detect level 8 50dBm 0 to 65dBm 15 detect level 9 55dBm 0 to 70dBm 15...

Page 893: ...dBm 15 detect level 4 20dBm 0 to 35dBm 15 detect level 5 25dBm 0 to 40dBm 15 detect level 6 30dBm 0 to 45dBm 15 detect level 7 35dBm 0 to 50dBm 15 detect level 8 40dBm 0 to 55dBm 15 detect level 9 45d...

Page 894: ...e for DTMF Tone Receiver 1 255 15 15 ms 3825 ms default Type 1 1 30ms Type 2 1 30ms Type 3 1 30ms Type 4 1 30ms Type 5 1 30ms 80 03 08 DTMF Tone Receiver Setup OFF detect time Use this option to defin...

Page 895: ...event an unintentional bounce of the receiver from being detected as a new Off Hook indication from a Single Line Telephone 0 No Setting 1 15 100ms 1 5sec default 3 82 11 02 LCA Initial Setup HookFlas...

Page 896: ...Issue 5 0 UNIVERGE SV8100 1 886 Single Line Telephones THIS PAGE INTENTIONALLY LEFT BLANK...

Page 897: ...VERGE SV8100 system Conditions A maximum of 368 SLTII 1 U ADPs can be used in the UNIVERGE SV8100 system Dial Pulse and Dual Tone Multifrequency Single Line Telephones are supported The SLTII 1 U ADP...

Page 898: ...ne Terminal 2 SLT Adapter 3 Bluetooth Cordless Handset 6 PGD Paging 7 PGD Tone Ringer 8 PGD Doorbox 9 PGD ACI 10 DSS Console 11 Not Used default 0 10 03 02 ETU Setup DLCA PKG Setup Logical Port Number...

Page 899: ...nk to Trunk Forwarding service codes 0 Off 1 On default 0 for COS 1 15 20 07 10 Class of Service Options Administrator Level Programmable Function Key Programming Appearance Level Turns Off 0 or On 1...

Page 900: ...t using the service codes defined in Program 11 10 30 and Program 11 10 31 0 Off 1 On default 0 for COS 1 15 20 07 23 Class of Service Options Administrator Level CO Message Waiting Indication Callbac...

Page 901: ...Call Service Repeat Redial Turns Off 0 or On 1 an extension to use Repeat Redial 0 Off 1 On default 1 for COS 1 15 20 08 08 Class of Service Options Outgoing Call Service Toll Restriction Dial Block T...

Page 902: ...y the name and number of the extension that dialed 911 0 Off 1 On default 0 for COS 1 15 20 08 17 Class of Service Options Outgoing Call Service ARS Override of Trunk Access Map Turn off or on an exte...

Page 903: ...not the CHECK LIST message is displayed to indicate a missed call 0 Off 1 On default 0 for COS 1 15 20 09 05 Class of Service Options Incoming Call Service Signal Voice Call Turn off or on an extensio...

Page 904: ...vice Options Answer Service Automatic Off Hook Answer Turns Off 0 or On 1 an extension to use Universal Auto Answer no service code required 0 Off 1 On default 0 for COS 1 15 20 10 08 Class of Service...

Page 905: ...Holding 0 Off 1 On default 0 for COS 1 15 20 11 08 Class of Service Options Hold Transfer Service Transfer Information Display Turn off or on an extension incoming Transfer pre answer display 0 Off 1...

Page 906: ...Transfer Service No Recall Allow 0 or deny 1 answered Transferred calls from recalling the originating extension 0 Off 1 On default 0 for COS 1 15 20 11 19 Class of Service Options Hold Transfer Serv...

Page 907: ...single line telephones 0 Off 1 On default 0 for COS 1 15 20 13 02 Class of Service Options Supplementary Service Long Conversation Cutoff Incoming Turn off or on an extension ability to use Long Conv...

Page 908: ...tor other extensions 0 Off 1 On default 0 for COS 1 15 20 13 12 Class of Service Options Supplementary Service Room Monitor Extension Being Monitored Turns Off 0 or On 1 an extension ability to be mon...

Page 909: ...ly enters an Account Code or violates Toll Restriction 0 Off 1 On default 0 for COS 1 15 20 13 21 Class of Service Options Supplementary Service Extension Name Turns Off 0 or On 1 an extension user ab...

Page 910: ...13 32 Class of Service Options Supplementary Service Deny Multiple Barge Ins In an extension Class of Service allow 1 or deny 0 the extension ability to have multiple users Barge In to their conversat...

Page 911: ...class of service when in Call Monitoring Mode determines if the monitored parties receives the barge in alert tone when Coaching Mode is enabled 0 Enable 1 Disable default 1 for COS 1 15 20 13 47 Cla...

Page 912: ...disables a DISA or tie trunk caller s ability to dial 0 for the telephone system operator 0 Off 1 On default 1 for COS 1 15 20 14 06 Class of Service Options for DISA E M Internal Paging This option e...

Page 913: ...witch momentarily and wait for second dial tone 2 Dial the station number where call is to be transferred 3 Hang up To perform a Trunk to Trunk Transfer with an outside call in progress 1 Provide hook...

Page 914: ...h a call in progress 1 Provide hookflash and dial 826 2 Dial the applicable number and wait for the party to answer 3 Provide hookflash and repeat the second step to add parties to the conference OR 1...

Page 915: ...in speakerphone switches from transmit to receive a boon for noisy environments The display telephones also have a contrast control for the LCD display Conditions If a feature is restricted by an exte...

Page 916: ...to select the display language for a multiline terminal MLT default 778 15 02 01 Multiline Telephone Basic Data Setup Display Language Selection To select options 8 10 press either 8 or Recall then p...

Page 917: ...Dialing numbers to route over a specific Trunk Group User preselection always overrides the system routing System Bins Limited to 1000 with Speaker Key or 813 Service Code Though there are 2000 Speed...

Page 918: ...er can implement Speed Dial only if their extension has outgoing access to trunks An extension can have a One Touch Key for Speed Dial operation If you enter a PBX trunk access code in a Speed Dial bi...

Page 919: ...Terminals All Terminals Required Component s None Related Features Account Code Entry Automatic Route Selection Central Office Calls Placing Code Restriction Dial Tone Detection One Touch Calling PBX...

Page 920: ...g group speed dialing numbers MLT default 854 11 11 39 Service Code Setup for Setup Entry Operation Station Speed Dial Number Entry Used to customize the service code used for entering station speed d...

Page 921: ...e default not assigned 13 04 03 Speed Dialing Number and Name Transfer Mode When the incoming caller ID matches the number programmed in the speed dial bin this setting determines the destination of t...

Page 922: ...G 13 04 01 From matched Speed Dial Bin No the system finds the voice mail box number according to this PRG 0 544 Station Mail Box 512 Group Mail Box 32 544 default not assigned 13 05 01 Speed Dialing...

Page 923: ...p to 24 digits default not assigned 15 14 02 Programmable One Touch Keys Station Speed Dial Name Assign the name associated with the extension Speed Dial Bin 1 10 Name default not assigned 20 06 01 Cl...

Page 924: ...l data 1 8 Door Box No 00 99 Appearance Functional Level 80 03 01 DTMF Tone Receiver Setup Detect Level Use to define the detect levels for the DTMF Tone Receiver 0 0dBm 25dBm 1 5dBm 30dBm 2 10dBm 35d...

Page 925: ...el 4 30dBm 0 to 45dBm 15 detect level 5 35dBm 0 to 50dBm 15 detect level 6 40dBm 0 to 55dBm 15 detect level 7 45dBm 0 to 60dBm 15 detect level 8 50dBm 0 to 65dBm 15 detect level 9 55dBm 0 to 70dBm 15...

Page 926: ...Bm 15 detect level 4 20dBm 0 to 35dBm 15 detect level 5 25dBm 0 to 40dBm 15 detect level 6 30dBm 0 to 45dBm 15 detect level 7 35dBm 0 to 50dBm 15 detect level 8 40dBm 0 to 55dBm 15 detect level 9 45dB...

Page 927: ...e the off detect timer for the DTMF Tone Receiver 1 255 15 15 ms 3825 ms default Type 1 5 1 30ms 80 04 01 Call Progress Tone Detector Setup Detection Level Use to define the detection levels for the C...

Page 928: ...04 05 Call Progress Tone Detector Setup Pulse Count Use to define the pulse count for the Call Progress Tone Detector 1 255 default Type 1 DT 1 Type 2 BT 1 Type 3 RBT 1 Type 4 Type 5 0 80 04 06 Call P...

Page 929: ...lash press Recall Enter for await answer before sending following digits on ISDN 5 Press Hold 6 Enter the name associated with the Speed Dialing number 80 04 08 Call Progress Tone Detector Setup OFF m...

Page 930: ...r characters D F d f 3 4 Enter characters G I g i 4 5 Enter characters J L j l 5 6 Enter characters M O m o 6 7 Enter characters P S p s 7 8 Enter characters T V t v 8 9 Enter characters W Z w z 9 0 E...

Page 931: ...peaker to hang up To dial a System Speed Dialing number under a Programmable Function Key 1 At the multiline terminal press Speaker 2 Press the key which has the stored number to be dialed The number...

Page 932: ...ly 1 Press Speaker 2 Dial 855 3 Dial the Station Speed Dial buffer number to be programmed 0 9 1 Station Speed Dial buffer 1 2 Station Speed Dial buffer 2 0 Station Speed Dial buffer 10 4 Dial the tel...

Page 933: ...8 9 Station Speed Dial Buffer 9 0 Station Speed Dial Buffer 10 4 Dial the telephone number you want to store up to 24 digits Valid entries are 0 9 and A Single line set cannot program a pause or flas...

Page 934: ...uffer 2 0 Station Speed Dial buffer 10 The stored number dials out Unless you preselect Trunk Group Routing selects the trunk for the call The system may optionally select a specific Trunk Group for t...

Page 935: ...ility to the user For example Telephone Book 1 represents equipment manufacturer ABC Corporation The ABC Corporation is divided into three groups Sales Service and Parts When a user needs to search th...

Page 936: ...e password to unlock the telephone book it removes the entry in 15 19 06 so the book is not locked anymore m To lock the telephone book do the same steps as above when the book is already unlocked It...

Page 937: ...1 Group 01 2 Group 02 3 Group 03 20 Group 20 13 10 01 Telephone Book Routing Outgoing Mode Assign a trunk or ICM per telephone book 1 100 If set to trunk it follows the stations trunk group routing a...

Page 938: ...15 19 06 System Telephone Book Setup for Extension Locking of Telephone Book Allows the book to be locked unlocked When locked the password must be dialed to unlock the book or it can be removed via p...

Page 939: ...the search criteria press the down pad to initiate the search Search Using Softkey Press the Menu softkey and choose one of the following search types o Select the NAME softkey to search by name Use t...

Page 940: ...memory is displayed If you want to change the Registry Memory Area 0 299 type the new number using the telephone dial pad keys and press the center button on the cursor pad To accept the number change...

Page 941: ...e Book 1 931 3 Press the softkey associated with the first or second book OR Press the Right cursor key 4 Search to select the telephone name telephone number or registry entry 0 299 to change 5 Press...

Page 942: ...Issue 5 0 UNIVERGE SV8100 1 932 Speed Dial Telephone Book THIS PAGE INTENTIONALLY LEFT BLANK...

Page 943: ...on called is unavailable Conditions If required use this option to change the Department Step Calling Single Digit Service Code default code not assigned A function key for Department Step Calling can...

Page 944: ...rtment member hears busy 1 Circular Intercom callers to busy department member routes to idle member default 0 20 06 01 Class of Service for Extensions Assign a Class of Service 1 15 to an extension D...

Page 945: ...pplication o Customized Date Format The SMDR header can show the report date in one of three formats American European or Japanese Set the format for your preference o Transferred Call Tracking SMDR s...

Page 946: ...those calls with variable costs o Usage Summaries SMDR can automatically print daily weekly and monthly call activity summaries Each summary includes the total number of regular trunk calls and ISDN...

Page 947: ...r ID Name Output Method is set to line feed the SMDR displays as follows CLASS TIME DATE LINE DURATION STATION DIALLED No CLI ACCOUNT POT 10 52 12 09 002 00 00 10 2001 2142623801 08754 PIN 10 52 12 09...

Page 948: ...ON Extension number of call owner i e extension that first placed or answered call For Transferred calls there can be more than one owner depending on how many extensions shared the call DIALLED No CL...

Page 949: ...D YYYY 71 Space 72 75 PAGE 76 Space 77 79 Report page number e g 001 CR LF Carriage return and line feed Header Line 2 1 5 CLASS 6 Space 7 10 TIME 11 14 Spaces 15 18 LINE 19 22 Spaces 23 30 DURATION 3...

Page 950: ...imum 63 Space 64 79 Account number or NO ANSWER Table 1 22 SMDR Report Format with Program 35 02 14 Set to 1 Character Position Field Definition Header Line 1 1 60 Spaces 61 70 MM DD YYYY 71 Space 72...

Page 951: ...0 ACCOUNT CR LF Carriage return and line feed LF Line feed SMDR Record 1 4 Call type e g POT for outgoing 5 Space 6 10 Time in 24 hour clock HH MM 11 Space 12 16 DATE 17 Space 18 21 LINE 22 Space 23 3...

Page 952: ...NSWER Table 1 23 SMDR Summary Report OUTGOING CALL COST SUMMARY FOR DAY OF nn nn nn TOTAL NO OF OUTGOING PSTN CALLS 0 TOTAL NO OF OUTGOING ISDN CALLS 0 NO OF OUTGOING PSTN CALLS COSTED 0 COST 0 NO OF...

Page 953: ...15 or 35 02 17 When Program 35 02 18 is set to 1 the first and second lines are sometimes separated When the buffer is full the overflowed data may not be shown The special characters used in the UNI...

Page 954: ...p for External Equipment Keep Alive Time Use to define the keep alive time for communicating to external equipment 1 255 seconds default 30 14 01 06 Basic Trunk Data Setup SMDR Printout Use this optio...

Page 955: ...ice turn On 1 or Off 0 a Call Timer for the extension 0 Off 1 On default 1 for COS 01 15 35 01 01 SMDR Options Output Port Type This option specifies the type of connection used for SMDR The baud rate...

Page 956: ...s set to 0 Program 35 02 14 must be set to 0 0 Name 1 Number default 1 35 02 04 SMDR Output Options Summary Daily Set this option to 1 to have the SMDR report provide a daily summary at midnight every...

Page 957: ...Output Options CLI DID Number Switching Enter 0 to display the Caller ID number Determine if the Caller ID number 0 DID number 1 or Caller ID name 2 should be displayed in the SMDR output 0 CLI CLIP...

Page 958: ...ap option enabled in the ASCII setup an additional line break may appear above the Caller name line 0 Normal 1 Line Feed default 0 35 03 01 SMDR Port Assignment for Trunk Group Assign the SMDR port fo...

Page 959: ...UNIVERGE SV8100 Issue 5 0 Station Message Detail Recording 1 949 SMDR flowcharts are located on the following pages SMDR with a CD CP00 Connection Ethernet...

Page 960: ...Issue 5 0 UNIVERGE SV8100 1 950 Station Message Detail Recording SMDR Flowchart...

Page 961: ...UNIVERGE SV8100 Issue 5 0 Station Message Detail Recording 1 951 SMDR Flowchart Continued...

Page 962: ...Issue 5 0 UNIVERGE SV8100 1 952 Station Message Detail Recording SMDR Flowchart Continued...

Page 963: ...UNIVERGE SV8100 Issue 5 0 Station Message Detail Recording 1 953 Operation Once installed and programmed SMDR operation is automatic SMDR Flowchart Continued...

Page 964: ...Issue 5 0 UNIVERGE SV8100 1 954 Station Message Detail Recording THIS PAGE INTENTIONALLY LEFT BLANK...

Page 965: ...or any extension within the system The name is displayed on the multiline terminal LCD when an intercom or K CCIS call is placed Conditions Display telephones use extension names for Directory Dialing...

Page 966: ...amming used for registration and setup MLT default 800 15 01 01 Basic Extension Data Setup Extension Name Define the extension virtual extension name Up to 12 characters Default STA 200 Ext 200 STA 20...

Page 967: ...6 Press Speaker to hang up Table 1 24 Keys for Entering Names Use this keypad digit When you want to 1 Enter characters 1 _ 2 Enter characters A C a c 2 3 Enter characters D F d f 3 4 Enter characters...

Page 968: ...signment User Programmable Conf Clear the character entry one character at a time Hold Clear all the entries from the point of the flashing cursor and to the right Table 1 24 Keys for Entering Names C...

Page 969: ...xtension Swap service code is dialed from an extension that does not have an extension swap password programmed busy tone is heard If the Extension Swap service code is dialed from an extension whose...

Page 970: ...15 01 Basic Extension Data Setup Program 15 02 Multiline Telephone Basic Data Setup Program Number Program Name Description Comments Assigned Data 11 15 12 Service Code Setup Administrative for Specia...

Page 971: ...Program 21 02 Trunk Group Routing for Extensions Program 21 04 Toll Restriction Class for Extensions Program 21 07 Toll Restriction Override Password Setup Program 21 10 Dial Block Restriction Class P...

Page 972: ...xtension Data Swap Service Code not assigned at default Program 11 15 12 3 Dial the Extension Data Swap Password not assigned at default Program 92 05 01 4 Dial the extension to be swapped with or rel...

Page 973: ...inging at Secondary Extension SE Virtual Extension VE key Synchronous Ring works Synchronous Ringing is not supported for Tie DID incoming calls Off Hook Ringing or CO PBX Ring Transfers If Synchronou...

Page 974: ...to define the ring cycle for Dial IN and E M Tie line calls Ringing Cycle 1 13 default 12 20 15 07 Ring Cycle Setup Door Box Ringing for SLT Used to define the ringing cycle for Door Box Ringing for S...

Page 975: ...call the master telephone Extension numbers up to eight digits can be registered on the Tandem Ringing key Extension numbers over nine digits cannot be registered If Tandem Ringing is enabled and one...

Page 976: ...t be the Master or Slave telephone Default Setting Disabled System Availability Terminals Master Telephone Multiline Terminals Not SIP or Single Line telephones Slave Telephone Single Line telephones...

Page 977: ...telephone is on a call no calls can be placed or answered at the other extension until the busy telephone has hung up Multiline Program Number Program Name Description Comments Assigned Data 11 11 41...

Page 978: ...rminals indicate TANDEM IN USE in the display and single line telephone users hear a busy signal when the handset is lifted To cancel Tandem Ringing 1 Dial 744 OR Press the Tandem Ringing key Program...

Page 979: ...s used does not exceed the block limit of 32 Tandem Trunking could help an office manager for example put two outside sales people in touch The office manager could Answer a call from one salesperson...

Page 980: ...2 No Setting No Conversation Disconnect Code is entered o Program 20 28 03 180 Conversation Continue Time o Program 24 02 07 600 Only used with Trunk to Trunk Transfer Release Warning Tone o Program 2...

Page 981: ...Office Calls Placing and check or program these options as needed DISA calls also use the same Continue Disconnect codes After initiating an unsupervised conference selecting one of the CAP keys or li...

Page 982: ...t is part of an Unsupervised Conference 1 63 15 5dB 15 5dB in 0 5dB intervals default 32 0dB 14 01 05 Basic Trunk Data Setup Receive Gain Level for Conference and Transfer Calls Select the Receive COD...

Page 983: ...ary Service Conference In an extension Class of Service enable 1 or disable 0 the extension ability to initiate a conference 0 Disable 1 Enable default 1 for COS 1 15 20 13 10 Class of Service Options...

Page 984: ...nce Function Code Service Code 852 by default 20 06 01 Class of Service for Extensions Assign a Class of Service 1 15 to an extension Day Night Mode 1 8 Class of Service of Extensions 1 15 Default All...

Page 985: ...waits before disconnecting a DISA or any trunk to trunk such as Tandem Trunking call after the Long Conversation tone is heard 0 64800 seconds default 10 seconds Program Number Program Name Descriptio...

Page 986: ...set up a tandem call automatically when they hang up 0 Off 1 On default 0 for COS 1 15 24 02 07 System Options for Transfer Trunk to Trunk Transfer Release Warning Tone This timer starts when a trunk...

Page 987: ...ode Setup for System Administrator Setting the Destination for Automatic Trunk Transfer If the default service code 835 for setting the destination of the Automatic Tandem Trunking feature is not acce...

Page 988: ...trunk when it is part of an Unsupervised Conference 1 63 15 5dB 15 5dB in 0 5dB intervals default 32 0dB 14 01 05 Basic Trunk Data Setup Receive Gain Level for Conference and Transfer Calls Select the...

Page 989: ...rget Setup Assign the Speed Dialing number 0 1999 to be used as the destination for the Trunk to Trunk Transfer Trunks 1 200 0 1999 default 1999 25 07 07 System Timers for VRS DISA Long Conversation W...

Page 990: ...time a call is extended 0 64800 seconds when the user dials the Continue code defined in Program 20 28 01 0 64800 seconds default 0 seconds 24 02 07 System Options for Transfer Trunk to Trunk Transfe...

Page 991: ...the timer expires This timer is set again when the external digit timer expires If this option is set to 0 the settings in PRG 24 02 07 and PRG 24 07 10 are followed not PRG 25 07 07 and PRG 25 07 08...

Page 992: ...set of Forced Trunk Disconnect in Program 11 10 26 must be used by an extension other than the originating extension Method B Tandem Trunking with Transfer Key To set up a Tandem Call 1 Place or answe...

Page 993: ...andem call hang up This sets up a Conference between both outside parties To disconnect the Conference use Forced Trunk Disconnect i e Dial the trunk access code 805 trunk number 724 or the service co...

Page 994: ...ion Number trunk access code is not needed 4 Dial the desired time mode Time Mode 1 8 5 Press Hold 6 Hang up To disconnect the Conference use Forced Trunk Disconnect i e Press the line key or 805 plus...

Page 995: ...UNIVERGE SV8100 Issue 5 0 Toll Restriction 1 985 Toll Restriction Description For Toll Restriction see Code Restriction page 1 283...

Page 996: ...Issue 5 0 UNIVERGE SV8100 1 986 Toll Restriction THIS PAGE INTENTIONALLY LEFT BLANK...

Page 997: ...UNIVERGE SV8100 Issue 5 0 Toll Restriction In Credit 1 987 Toll Restriction In Credit Description For Toll Restriction In Credit see Code Restriction In Credit page 1 293...

Page 998: ...Issue 5 0 UNIVERGE SV8100 1 988 Toll Restriction In Credit THIS PAGE INTENTIONALLY LEFT BLANK...

Page 999: ...UNIVERGE SV8100 Issue 5 0 Toll Restriction Override 1 989 Toll Restriction Override Description For Toll Restriction Override see Code Restriction Override page 1 299...

Page 1000: ...Issue 5 0 UNIVERGE SV8100 1 990 Toll Restriction Override THIS PAGE INTENTIONALLY LEFT BLANK...

Page 1001: ...UNIVERGE SV8100 Issue 5 0 Toll Restriction Dial Block 1 991 Toll Restriction Dial Block Description For Toll Restriction Dial Block see Code Restriction Dial Block page 1 307...

Page 1002: ...Issue 5 0 UNIVERGE SV8100 1 992 Toll Restriction Dial Block THIS PAGE INTENTIONALLY LEFT BLANK...

Page 1003: ...ng call on hold to answer the Override Conditions One Tone Override at a time can be received at a multiline terminal Tone Override can be accomplished only after receiving a BUSY tone Tone Override o...

Page 1004: ...12 Multiline Telephone Basic Data Setup Off Hook Ringing For each extension set Off Hook Ringing type 0 Muted 1 None 3 Beep in Speaker 4 Beep in Handset 5 Beep in Handset and Speaker 0 Muted Off Hook...

Page 1005: ...ng Turn On 1 or Off 0 the ability of an extension to receive Off Hook Signals 0 Off 1 On default 1 for COS 1 15 20 13 06 Class of Service Options Supplementary Service Automatic Off Hook Signaling Aut...

Page 1006: ...all Your extension may send Off Hook signals automatically 1 Dial 809 Program 11 12 02 OR Press the Off Hook Signaling key Program 15 07 01 code 33 You hear Ring Busy Tone The called extension hears C...

Page 1007: ...MDR feature The extension which is totaled is determined by system programming The system outputs this data to the PC for the total period Conditions The SMDR call buffer stores 500 calls The buffer s...

Page 1008: ...84 01 58 31 00 04 19 LINE001 79 71 01 05 26 8 Term Definition Terminal Terminal Number Called Party Number maximum 24 digits OTG Outgoing Call Frequency number of outgoing calls maximum 65535 calls Du...

Page 1009: ...busy output details of the traffic report 0 Not Detected 1 256 Report when the data reaches the defined value default 0 90 20 05 Traffic Report Data Setup Dial Tone Detector Busy Output Use to define...

Page 1010: ...t details of the traffic report 0 Not Detected 1 256 Report when the data reaches the defined value default 0 90 20 10 Traffic Report Data Setup Base Station All Busy Output Use to define the base sta...

Page 1011: ...ding A user presses a busy line key or the same busy CAP key and waits for the call to complete The system automatically sends them the call when the internal caller hangs up Automatic On Hook Transfe...

Page 1012: ...ring group destination for that incoming trunk For example trunk 2 is in Ring Group 4 When the call is transferred using this service code the trunk rings all extensions programmed for Ring Group 4 o...

Page 1013: ...n a call they can transfer to another station by pressing a DSS key for that station It is not necessary to press Transfer to transfer to another station with a DSS key When a multiline terminal user...

Page 1014: ...E SV8100 1 1004 Transfer Required Component s None Related Features Barge In Call Waiting Camp On Caller ID Call Forwarding Conference Meet Me Paging Transfer One Touch Calling Quick Transfer to Voice...

Page 1015: ...ey The keys can be for Call Transfer 0 Serial Calling 1 or Flash 2 When selecting the Flash option refer also to Program 81 01 14 0 Transfer 1 Call back 2 Hook default 0 15 02 24 Multiline Telephone B...

Page 1016: ...creened Transfer Ring Inward Transfer Turns Off 0 or On 1 an extension ability to use Unscreened Transfer 0 Off 1 On default 1 for COS 1 15 20 11 07 Class of Service Options Hold Transfer Service Tran...

Page 1017: ...ice Barge In Initiate Turns off 0 or on 1 an extension user ability to barge in on other s calls 0 Off 1 On default 0 for COS 1 15 20 13 16 Class of Service Options Supplementary Service Barge In Rece...

Page 1018: ...xtensions 101 108 first eight ports ring for incoming Ring Group 1 calls No other extensions ring for incoming Ring Group 1 calls 22 05 01 Incoming Trunk Ring Group Assignment Define a trunk ring grou...

Page 1019: ...arded to Voice Mail before routing to the called extension mailbox 0 64800 seconds default 10 seconds 24 02 04 System Options for Transfer Transfer Recall Time Set the Transfer Recall Time 0 64800 sec...

Page 1020: ...or each Automated Attendant message 0 100 0 No Setting 101 Voice MAil Answers 104 Refer to 25 04 VRS DISA Transfer Ring Group with No Answer Busy 105 Dial the other extension default 0 25 06 02 VRS DI...

Page 1021: ...d press Transfer Program 15 07 or SC 851 06 or hang up If you do not have Automatic On Hook Transfer you must press Conf Program 15 02 24 1 or your Transfer Programmable Function Key to Transfer the c...

Page 1022: ...press your Transfer Programmable Function Key and hang up without making an announcement Transferring a Call Into a Conference Existing Call 1 While on a call press Transfer and dial service code def...

Page 1023: ...defined in Program 22 05 01 and all assigned extensions in the group Program 22 04 01 ring or it rings the External Paging enabling anyone to answer the call Transferring an Intercom or Trunk Call usi...

Page 1024: ...Issue 5 0 UNIVERGE SV8100 1 1014 Transfer...

Page 1025: ...Group Routing to route calls to the cheapest lines first There are 100 available Trunk Groups and 100 Routes Conditions DISA Program 25 10 and Tie Lines Program 34 03 have separate Trunk Group Routin...

Page 1026: ...vailability Terminals All Stations Required Component s None Related Features Automatic Route Selection Central Office Calls Placing Direct Inward Dialing DID Dial Tone Detection Multiple Trunk Types...

Page 1027: ...d Dial up to four digits default 9 11 09 02 Trunk Access Code 2nd Trunk Route Access Code Assign the Service Code set up in Program 11 01 for Alternate Trunk Route Access Dial up to four digits defaul...

Page 1028: ...Ports 1 200 assigned with option 7 access incoming and outgoing access and access when trunk is on Hold 15 06 01 Trunk Access Map for Extensions Access Map programming may limit Trunk Group Routing o...

Page 1029: ...ed in Program 14 06 If the system has ARS dialing 9 accesses ARS The route chosen is based on the DISA Class of Service which is determined by the password the caller dials Trunk Group Routes 1 100 Da...

Page 1030: ...k Group Routing 1 At the multiline terminal press Speaker OR At single line telephone lift the handset 2 Dial 9 3 Dial number OR 1 At the multiline terminal press Trunk Group Routing key Program 15 07...

Page 1031: ...the user does not need a separate line key for each trunk Conditions Unless a user preselects a trunk Trunk Group programming selects the trunk Speed Dialing used for trunk calls If a user dials a nu...

Page 1032: ...roups Related Features Automatic Route Selection Call Appearance CAP Keys Central Office Calls Placing Dial Tone Detection Direct Inward Dialing DID Programmable Function Keys Ring Groups Speed Dial S...

Page 1033: ...e Setup for Service Access Trunk Group Access If the service code for Trunk Group Access 804 by default is not acceptable change it as necessary MLT SLT default 804 14 02 11 Analog Trunk Data Setup Ne...

Page 1034: ...aps 0 No access 1 Outgoing access only 2 Incoming access only 3 Access only when trunk on Hold 4 Outgoing access and access when trunk on Hold 5 Incoming access and access when trunk on Hold 6 Incomin...

Page 1035: ...2 Incoming default 0 20 29 01 Timer Class for Extension Day Night Mode 1 8 Class Number Assign the timer class to each extension There are 16 Classes that can be assigned You make eight entries for t...

Page 1036: ...ephone press Speaker OR At the single line telephone lift the handset 2 Dial 804 3 Dial trunk group number 1 9 or 001 100 4 Dial number OR 1 Press the Trunk Group key Program 15 07 or SC 852 02 group...

Page 1037: ...ser to block a trunk for outgoing calls The user which busied out the trunk still has access to it All other users are blocked from seizing it to place an outgoing call The trunk however can still be...

Page 1038: ...Issue 5 0 UNIVERGE SV8100 1 1028 Trunk Port Disable THIS PAGE INTENTIONALLY LEFT BLANK...

Page 1039: ...nects to the trunk when the trunk becomes free As with Trunk Queuing the user does not have to manually retry the trunk later Any number of extensions may simultaneously queue or Camp On for the same...

Page 1040: ...unk Groups 1 100 Line Key 1 48 0 99 Normal Function Code 851 by default 00 99 Appearance Function Code Service Code 852 by default 20 01 08 System Options Trunk Queuing Callback Time Set the Trunk Que...

Page 1041: ...ign the timer class 0 15 to each extension for each Night mode This entry includes virtual extension number 0 15 0 Not assigned default 0 20 31 01 Timer Class Timer Assignment Trunk Queuing Callback D...

Page 1042: ...mp On To cancel a Trunk Queueing Camp On request 1 At the multiline terminal press idle Speaker OR At the single line telephone lift the handset 2 Dial 870 3 At the multiline terminal press Speaker to...

Page 1043: ...in the same subnet as the IPLA then it will receive the Internal Page via a Multicast Packet If the DT7XX terminal is in a different subnet than the IPLA the DT7XX will receive the Internal Page via...

Page 1044: ...Issue 5 0 UNIVERGE SV8100 1 1034 Unicast Multicast Paging Mode Figure 1 13 Multicast Mode Example Figure 1 14 Unicast Mode Example...

Page 1045: ...With V 3 0 software three additional IPLA DSP resource assignments are available The new assignments are Common without Unicast Paging Multicast Paging and Unicast Paging The new assignments assist wi...

Page 1046: ...Monitor cannot utilize Unicast For an IP terminal to utilize the Multicast feature the IP terminal must have a gateway programmed to accomplish the multicast transmission When an actual gateway device...

Page 1047: ...UNIVERGE SV8100 Issue 5 0 Unicast Multicast Paging Mode 1 1037 Router that supports Multicast Packets if utilizing Multicast Mode...

Page 1048: ...S 4 Use for NetLink 5 Blocked Default Resource 1 1 Resource 2 128 0 10 46 11 DT700 Server Information Setup Multicast IP Address Set the Multicast IP address so that two or more main devices don t ove...

Page 1049: ...cement Up to 12 Characters default Group All 31 01 02 System Options for Internal External Paging Page Announcement Duration Set the maximum allowable duration for a Paging announcement External Pagin...

Page 1050: ...Page If the Internal Page Zone is busy or if there are no extensions in a page group the page is announced as an External Page only 2 Make announcement 3 Press Speaker to hang up Single Line Telephon...

Page 1051: ...nt Group pilot number cycles through the members of the group The hunting choices are Busy A call to the pilot number only hunts past a busy group member to the first available extension A call rings...

Page 1052: ...on setting up the VRS The system prevents hunting to a UCD Department group extension if it is Busy on a call In Do Not Disturb Call Forwarded Logged Out Conditions When a DIL rings to a UCD Departmen...

Page 1053: ...043 Priority Routing Figure 1 16 Uniform Call Distribution UCD Priority Call Routing Priority 1 Priority 2 Priority 3 Priority 2 Priority 3 Priority 2 Priority 3 CALL Telephone on a call Telephone on...

Page 1054: ...Issue 5 0 UNIVERGE SV8100 1 1044 Uniform Call Distribution UCD Circular Routing Figure 1 17 Uniform Call Distribution UCD Circular Routing CALL 1 CALL 2 CALL 3 CALL 4...

Page 1055: ...1045 System Availability Terminals All Stations Required Component s DSPII U10 Unit and VRS Compact Flash for Delay Announcements Related Features Automatic Call Distribution ACD Call Forwarding Call...

Page 1056: ...mum 12 characters default not assigned 16 01 02 Department Group Basic Data Setup Department Calling Cycle Set the routing cycle for calls into a department i e when a user dials the department pilot...

Page 1057: ...a call rings a Department Group extension before hunting occurs 0 64800 seconds default 15 seconds 16 01 10 Department Group Basic Data Setup Enhanced Hunt Type Set the type of hunting for each Depart...

Page 1058: ...ook Signaling Automatic Override Allows a busy extension ability to manually 0 or automatically 1 receive Off Hook Signals 0 Off 1 On default 1 for COS 1 15 20 13 14 Class of Service Options Supplemen...

Page 1059: ...onds 24 02 08 System Options for Transfer Delayed Transfer Timer for All Department Groups Determine how long a call should ring a Department Group before transferring the call 0 64800 seconds default...

Page 1060: ...UCD Department Calling Group While you are logged out UCD Department Calling cannot route calls to your extension 1 Press the Speaker key 2 Dial 750 and 1 OR Press Uniform Call Distribution Log In key...

Page 1061: ...or each extension in each network node These tables are easily customized to meet the requirements of each networking configuration Users may place an intercom call or transfer a call to any extension...

Page 1062: ...1052 Uniform Numbering Network Default Setting None System Availability Terminals All Stations Required Component s CD 4ODTA or CD PRTA Related Features Automatic Route Selection Flexible System Numb...

Page 1063: ...ur numbering plan use PCPro or WebPro to make a backup copy of your system data Refer to UNIVERGE SV8100 Programming Manual 11 02 01 Extension Numbering Set the extension number The extension number c...

Page 1064: ...ional data required for the service type selected in Program 44 02 02 either the number of digits to be deleted or the table number to be used 1 Delete Digit 0 255 255 Delete All Digits 2 0 500 0 No S...

Page 1065: ...252 is used refer to the next Extension Table Area 1 4 to be searched 0 4 default 0 44 04 01 ARS F Route Selection for Time Schedule Assign each ARS F Route Selection number 1 500 to an ARS F Route ta...

Page 1066: ...Select the Dial Treatment to be used 0 15 The Dial Treatments are determined in Program 26 03 01 0 15 default 0 44 05 09 ARS F Route Table Maximum Digit Input the maximum number of digits to send when...

Page 1067: ...ive settings for the outgoing line For ARS F Route calls the CODEC gains defined in Program 14 01 02 and Program 14 01 03 are not activated 1 63 15 5 15 5dB default 32 44 07 02 Gain Table for ARS F Ro...

Page 1068: ...ttern 1 10 default Pattern 1 4 Wednesday Pattern 1 10 default Pattern 1 5 Thursday Pattern 1 10 default Pattern 1 6 Friday Pattern 1 10 default Pattern 1 7 Saturday Pattern 1 10 default Pattern 1 44 1...

Page 1069: ...same Master Hunt Group and ports 5 8 can be set to a different Master Hunt Group using Program 11 07 01 Department Group Pilot Numbers and Program 16 02 01 Department Group Assignment for Extensions...

Page 1070: ...Issue 5 0 UNIVERGE SV8100 1 1060 UNIVERGE Multimedia Conference Bridge Required Component s CD PVAA Related Features None...

Page 1071: ...tes allocate one DTMF receiver for every five devices that use them 0 Common Use 1 Extension Only 2 Trunk Only Default Circuit Resource 01 08 1 Extensions Circuit Resource 09 32 2 Trunks Circuit Resou...

Page 1072: ...0 255 255 255 0 255 255 255 128 255 255 255 192 255 255 255 224 255 255 255 240 255 255 255 248 255 255 255 252 255 255 255 254 255 255 255 255 default 255 255 0 0 10 55 05 Package Network Setup Defau...

Page 1073: ...Department Calling Cycle Set the routing cycle for calls into a department i e when a user dials the department pilot number The system can ring the highest priority extension available Priority Routi...

Page 1074: ...Data Setup Department Hunting No Answer Time Set how long a call rings a Department Group extension before hunting occurs 64800 seconds default 15 seconds 16 01 10 Department Group Basic Data Setup E...

Page 1075: ...kip the steps until Conference Setup mode is available for conference 1 or conference 2 22 02 01 Incoming Call Trunk Setup Assign Service Type 4 to each trunk you want to ring into the Multimedia Conf...

Page 1076: ...until the Customized Greeting option is selected 4 Follow the voice prompt and record new a Customized Greeting Operating Procedures To start a Conference Call at an internal extension 1 Call the Con...

Page 1077: ...an Automated Attendant 1 Call a trunk that is set as an Automated Attendant 2 Select the option for an extension connected to the Conference Bridge 3 When the voice prompt is heard enter the Conferen...

Page 1078: ...Issue 5 0 UNIVERGE SV8100 1 1068 UNIVERGE Multimedia Conference Bridge THIS PAGE INTENTIONALLY LEFT BLANK...

Page 1079: ...ansion and can support up to 23 Universal Slots Conditions Refer to the UNIVERGE SV8100 SV8300 System Hardware Manual for more information on system capacities The following Blade Calculator allows yo...

Page 1080: ...L UNIT 2 APR L UNIT 2 Power Save Adapter 1 8LK L UNIT 0 DCL 60 1 CONSOLE 2 ITL 320C 1 TEL 6 ITL 24D 1 TEL 4 ITL 2E 1 TEL 4 ITL 6DE 1 TEL 4 SLT 1 PGD 2 U10 ADP 2 SLT Adapter 5 Table 1 27 Maximum Numbe...

Page 1081: ...UNIVERGE SV8100 Issue 5 0 Universal Slots 1 1071 Default Setting None System Availability Terminals N A Required Component s Any Blade Related Features None...

Page 1082: ...8100 Programming Manual for a more detailed description of this program The assigned data varies depending on the blade installed in the slot Please refer to the SV8100 Programming Manual for a more d...

Page 1083: ...st two features programmable from a station Conditions Multiline Terminals must be idle an Off Hook and have entered the service code when programming any function Default Setting None System Availabi...

Page 1084: ...Issue 5 0 UNIVERGE SV8100 1 1074 User Programming Ability Programming None Operation None...

Page 1085: ...busy Virtual Extension key Virtual Extensions do not support the following features Barge In Conference Conference Voice Call Privacy Release Reverse Voice Over Tone Override Voice Over When a valid...

Page 1086: ...nsion recalls it will ring the terminal where the virtual extension is programmed to not the virtual extension key When an internal station to station call is made to a virtual extension the name and...

Page 1087: ...ight Mode Group of the keyset the virtual is appearing on Default Settings None assigned System Availability Terminals All Multiline Terminals Required Component s None Related Features Call Waiting C...

Page 1088: ...n the extension number of the key is a real extension number when the key is pressed the real extension cannot be used Virtual Extension Key Mode 0 DSS 1 OTG Outgoing 2 Ignore default 2 15 02 30 Multi...

Page 1089: ...xtension Key Operation Mode Assign if a call to a VE Holds 1 on the VE or Release 0 to the phone that answered the VE 0 Release 1 Land On the Key default 0 15 18 02 Virtual Extension Key Enhanced Opti...

Page 1090: ...rvice Options Administrator Level Programmable Function Key Programming Appearance Level Turns Off 0 or On 1 the ability for an extension to program the Appearance function keys using Service Code 852...

Page 1091: ...the setting in Program 15 02 21 2 Place an intercom call or dial a trunk access code to seize an outside line and place your call To program a Virtual Extension key on a telephone 1 Press Speaker 2 Di...

Page 1092: ...ep 8 for Delayed Ring 7 Dial the mode number in which the key rings 1 Day 1 2 Night 1 3 Midnight 1 4 Rest 1 5 Day 2 6 Night 2 7 Midnight 2 8 Rest 2 8 Press Hold for a second time for Delayed Ring or S...

Page 1093: ...ll instead of having it go directly to the mailbox Leaving a Message Voice Mail lets a multiline terminal extension user easily leave a message at an extension that is unanswered busy or in Do Not Dis...

Page 1094: ...art below to determine what leading and trailing digits will be sent to the Analog Voice Mail System Program Program 45 01 15 0 Fixed Program 45 01 17 1 Yes or 0 No Program 45 01 15 1 Program Program...

Page 1095: ...05 XX to 1 Stutter Dial Tone is supported to Single Line Telephones for Voice Mail Message Waiting 45 04 05 Forward Busy Up to four digits Default not assigned 4UUUZZZ Up to four digits UUUZZZ Up to f...

Page 1096: ...lability Terminals All Stations Required Component s CD 4LCA 4 Port Main blade PZ 4LCA 4 Port daughter board CD 8LCA 8 Port Main blade PZ 8LCE 8 Port daughter board Related Features Barge In Caller ID...

Page 1097: ...t not assigned 11 11 50 Service Code Setup for Setup Entry Operation Set Message Waiting Indication Assign a Service Code eight digits maximum to set a Message Waiting light from an Analog Voice Mail...

Page 1098: ...Cycle 7 default 3 15 03 01 Single Line Telephone Basic Data Setup SLT Signaling Type For each UNIVERGE SV8100 voice mail extension this option must be set to 0 0 DP 1 DTMF default 1 15 03 03 Single Li...

Page 1099: ...e Service Code 852 by default 16 01 01 Department Group Basic Data Setup Department Name Assign a name to the Extension Department Groups Maximum 12 characters default not assigned 16 01 02 Department...

Page 1100: ...0 16 01 09 Department Group Basic Data Setup Department Hunting No Answer Time Set how long a call rings a Department Group extension before hunting occurs 64800 seconds default 15 seconds 16 01 10 D...

Page 1101: ...ng with Both Ringing 0 Off 1 On default 1 for COS 1 15 20 11 05 Class of Service Options Hold Transfer Service Call Forwarding with Follow Me In an extension s Class of Service turn On 1 or Off 0 an e...

Page 1102: ...ser ability to use Continued Dialing which allows DTMF signal sending while talking on extension 0 Off 1 On default 1 for COS 1 15 20 13 16 Class of Service Options Supplementary Service Barge In Rece...

Page 1103: ...on Transfer If enabled 0 a transferred caller hears Music on Hold while their call rings the destination extension If disabled 1 a transferred caller hears ringback while their call rings the destina...

Page 1104: ...4 0 64 0 No Voice Mail default 0 45 01 02 Voice Mail Integration Options Voice Mail Master Name Enter the Voice Mail master name up to 12 characters Up to 12 Characters default Voice Mail 45 01 04 Voi...

Page 1105: ...se to define the digits for remote logon internal Up to four digits default not assigned 45 04 02 Voice Mail Digit Add Assignment Direct Logon Use to define the digits for direct logon Up to four digi...

Page 1106: ...ce Mail Send Protocol Signal Without Additional Digits Forward RNA Use to send trunk number and or station number information if integrating to Voice Mail when Program 45 04 XX is left blank and 45 01...

Page 1107: ...tegration Analog 1 1097 80 03 02 DTMF Tone Receiver Setup Start delay time Used to customize the Start delay time for DTMF Tone Receivers 0 255 0 25 ms 64 ms default Type 1 5 0 Program Number Program...

Page 1108: ...level 4 30dBm 0 to 45dBm 15 detect level 5 35dBm 0 to 50dBm 15 detect level 6 40dBm 0 to 55dBm 15 detect level 7 45dBm 0 to 60dBm 15 detect level 8 50dBm 0 to 65dBm 15 detect level 9 55dBm 0 to 70dBm...

Page 1109: ...30dBm 15 detect level 4 20dBm 0 to 35dBm 15 detect level 5 25dBm 0 to 40dBm 15 detect level 6 30dBm 0 to 45dBm 15 detect level 7 35dBm 0 to 50dBm 15 detect level 8 40dBm 0 to 55dBm 15 detect level 9...

Page 1110: ...to define the off detect time for the DTMF Tone Receiver 1 255 15 15 ms 3825 ms default Type 1 5 1 30ms 80 04 01 Call Progress Tone Detector Setup Detection Level Use to define the detection levels fo...

Page 1111: ...05 Call Progress Tone Detector Setup Pulse Count Use to define the pulse count for the Call Progress Tone Detector 1 255 default Type 1 DT 1 Type 2 BT 1 Type 3 RBT 1 Type 4 Type 5 0 80 04 06 Call Pro...

Page 1112: ...If it continues to flash you have unanswered Message Waiting requests or a new General Message Single Line Telephone 1 Lift the handset and dial 717 If you are at a co worker s telephone you can dial...

Page 1113: ...mailbox Multiline Terminal 1 Press Voice Mail Record key Program 15 07 or SC 851 code 78 You hear two beeps and your Record key flashes The beeps periodically repeat to remind you that you are record...

Page 1114: ...Issue 5 0 UNIVERGE SV8100 1 1104 Voice Mail Integration Analog THIS PAGE INTENTIONALLY LEFT BLANK...

Page 1115: ...VM and logs into the mail box If an VM Message key for extension A is placed on extension A the Large LED does not light on extension A for new message indication Instead the VM Message key flashes gr...

Page 1116: ...earance Function Code Service Code 852 by default 20 13 41 Class of Service Options Supplementary Service Voice Mail Message Indication on DSS Turn Off 0 or On 1 the Voice Mail Message Indication for...

Page 1117: ...0 05 05 DSS Console Lamp Table Out of Schedule ACD DSS Use to define the LED patterns for out of schedule ACD DSS functions on the DSS consoles 0 7 default 0 Off 30 05 06 DSS Console Lamp Table ACD Ag...

Page 1118: ...6 IW 30 05 16 DSS Console Lamp Table Hotel Status Code 8 Hotel DSS Use to define the LED patterns for hotel status code 8 hotel DSS functions on the DSS consoles 0 7 default 4 IR 30 05 17 DSS Console...

Page 1119: ...the number of the extension you want to appear on the key 6 Press Hold 7 Press Speaker To program a VM Message key on a telephone 1 Press Speaker 2 Dial 851 3 Press the key you want to program 4 Dial...

Page 1120: ...Issue 5 0 UNIVERGE SV8100 1 1110 Voice Mail Message Indication on Line Keys THIS PAGE INTENTIONALLY LEFT BLANK...

Page 1121: ...minal users and SLT set users can initiate and receive a Voice Over To enable Voice Over a multiline terminal can have a function key programmed for Voice Over In addition to one touch Voice Over oper...

Page 1122: ...ultiline terminal user cannot answer a Voice Over with an internal call on hold An attempt to Voice Over a station can be denied if the station is in DND Do Not Disturb Mode Automatic Redial is activa...

Page 1123: ...UNIVERGE SV8100 Issue 5 0 Voice Over 1 1113 Required Component s None...

Page 1124: ...Service code used for the Voice Over feature default not assigned default not assigned 15 07 01 Programmable Function Keys Assign a function key for Voice Over code 48 Line Key 1 48 0 99 Normal Functi...

Page 1125: ...ly green and you can talk to the interrupting party You cannot respond by dialing the Voice Over Service Code 6 To return to your original call 1 Press the Voice Over key 2 Press the Voice Over key ag...

Page 1126: ...Issue 5 0 UNIVERGE SV8100 1 1116 Voice Over THIS PAGE INTENTIONALLY LEFT BLANK...

Page 1127: ...fied to callers whilst on hold VRS Messages The VRS allows you to record up to 100 VRS messages You allocate these messages for Automated Attendant greetings the General Message ACD messages and the 9...

Page 1128: ...ressing a single digit For example your Automated Attendant can greet calls with Thank you for calling To place an order dial 1 To check on an existing order dial 2 To speak with an operator dial 0 Yo...

Page 1129: ...er no answer program e g transfer to another incoming ring group or disconnect takes affect Designated Call for the Department Group When a department group receives a call from a DID DIL DISA or E M...

Page 1130: ...ers for VRS DISA VRS DISA No Answer Time 25 07 03 System Timers for VRS DISA Disconnect after VRS DISA retransfer to IRG Transfer to the VRS Any extension user can Transfer their outside call to the V...

Page 1131: ...Manual 1 06 Please hold on your call is being rerouted Call Forwarding Off Premise is rerouting your call 1 07 The lowest cost line is busy please wait for the next one ARS tries to reroute the user...

Page 1132: ...g finished A user is recording a VRS message and they have exceeded the maximum allowed recording length 1 24 Audio file is full There is no more space available in the VRS for storing messages 1 25 T...

Page 1133: ...08 Four 2 09 Five 2 10 Six 2 11 Seven 2 12 Eight 2 13 Nine 2 14 Ten 2 15 Eleven 2 16 Twelve 2 17 Thirteen 2 18 Fourteen 2 19 Fifteen 2 20 Sixteen 2 21 Seventeen 2 22 Eighteen 2 23 Nineteen 2 24 Twent...

Page 1134: ...August 2 72 September 2 73 October 2 74 November 2 75 December 2 76 Sunday A user dials 8 for the date 2 77 Monday 2 78 Tuesday 2 79 Wednesday 2 80 Thursday 2 81 Friday 2 82 Saturday 2 83 The date is...

Page 1135: ...ckly courteously and consistently Time Date and Station Number Check If the system has a DSP daughter board installed for VRS any multiline terminal user can find out the time date or the extension nu...

Page 1136: ...efine the service code to use to playback the general message MLT SLT default 711 11 10 22 Service Code Setup for System Administrator VRS Record or Erase General Message Define the service code to us...

Page 1137: ...sable 0 the ability to dial Service Code 716 to record listen to or erase a Personal Greeting This option also affects Park and Page 0 Disable 1 Enable default 1 for COS 1 15 20 13 23 Class of Service...

Page 1138: ...For each Ring Group set how long the system waits before playing the first message 0 64800 seconds This timer is also used for VRS Waiting Message 0 64800 seconds default 0 22 14 02 VRS Delayed Messa...

Page 1139: ...the system waits before playing the first message 0 64800 seconds This program is also used for VRS Waiting Message 0 64800 seconds default 0 22 15 02 VRS Delayed Message for Department Group 1st Del...

Page 1140: ...all reroutes to the programmed destination 0 64800 seconds default 10 25 01 02 VRS DISA Line Basic Data Setup DISA User ID Select whether or not the DISA User ID is to be used 0 Off 1 On default 1 25...

Page 1141: ...m 25 04 Make one entry for each Night Service mode 0 100 0 No Setting default 0 25 06 01 VRS DISA One Digit Code Attendant Setup Next Attendant Message Number Set up single digit dialing for Automated...

Page 1142: ...er Target Area at Wrong Dial Used to assign a speed dial number when the wrong number is received Speed Dial bin number 0 1999 default 1999 Version 3 software or higher is required 25 15 02 DISA Trans...

Page 1143: ...4 Group 4 Speaker 5 PGD 2 U10 5 Group 5 Speaker 6 PGD 2 U10 6 Group 6 Speaker 7 PGD 2 U10 7 Group 7 Speaker 8 PGD 2 U10 8 Group 8 Speaker 9 CD CP00II 1 Group 1 31 07 01 Combined Paging Assignments Ass...

Page 1144: ...Enable 1 or disable 0 the system ability to play the fixed VRS messages such as You have a message 0 Not Used 1 Used default 0 40 10 02 Voice Announcement Service Option General Message Number Enter t...

Page 1145: ...ssigns the VRS Message number to be used as Caller ID Refuse When Fixed Message is set VRS message guidance is Service finished Disconnect the line please 0 101 0 No message 101 Fixed message default...

Page 1146: ...beep record your message 6 Press to end recording OR Hang up to save the message To listen to a previously recorded VRS message 1 Press Speaker or lift the handset OR At a single line telephone lift...

Page 1147: ...record listen to or erase a VRS message if you call in using DISA 1 Place call to the system You hear dial tone 2 After the system answers dial the DISA password normally 000000 You hear dial tone 3...

Page 1148: ...d Message Waiting requests or new messages in your Voice Mail mailbox To record listen to or erase the General Message 1 Press Speaker or lift the handset OR At single line telephone lift the handset...

Page 1149: ...tension number To check the system time and date from any multiline terminal extension 1 Do not lift the handset or press Speaker 2 Dial 8 for time and date 900 Preamble To answer a 900 Preamble call...

Page 1150: ...Issue 5 0 UNIVERGE SV8100 1 1140 Voice Response System VRS THIS PAGE INTENTIONALLY LEFT BLANK...

Page 1151: ...CF The proper format is Bit Rate 64kbps Sampling Size 8 bits Channel 1 Mono Sampling Rate 8 KHz Audio Format CCiTT a law User Pro Access There are two different User Pro logins available to make chang...

Page 1152: ...ilbox number the message was left in type of message the message number and the date and time to the second the message was left The table below shows how to interpret the message name to determine th...

Page 1153: ...ssible when logging in the UB mode User Pro for extension XXX While uploading an audio file via User Pro the greeting is not accessible by telephone When downloading deleting an audio file via User Pr...

Page 1154: ...efreshed For instance if a new message is received via regular operation on the system while a user is viewing the upload download screen the new message is not shown until the page is reloaded by cli...

Page 1155: ...UNIVERGE SV8100 Issue 5 0 Voice Response System VRS Upload Download Audio 1 1145 CPU License Related Features Voice Response System VRS...

Page 1156: ...nts that are used to connect If using WebPro these are the accounts that are used to login If calls are answered by an Auto attendant first instead of the DIL setup on Program 22 01 and Program 22 07...

Page 1157: ...aded is being used by another session either PC or telephone The selected file has already been deleted When the file selected for download has already been deleted The file is being used by another s...

Page 1158: ...ort in the address line At default the IP address is 192 168 0 10 2 At the login screen enter username USER1 and password 1111 3 You will then see the main menu click on the VRS Audio Up Download icon...

Page 1159: ...corded Paging announcement could say John Smith you have a call waiting on your line The incoming caller hears the first message and listens to Music on Hold while the system broadcasts the second mes...

Page 1160: ...lt for internal paging access code 801 zone 1 Use access code 795 See feature Operation Set Program 40 10 01 for VRS guidance message System Availability Terminals None Required Component s CD CP00 Bl...

Page 1161: ...ice Access Combined Paging Combined paging internal external access code Service code setup MLT SLT default 751 20 06 01 Class of Service for Extensions Assign a Class of Service 1 15 to extensions Da...

Page 1162: ...xternal zone If enabled the system broadcasts a splash tone before the External Paging announcement 0 No Tone None 1 Splash Tone 2 Chime Tone default 2 31 06 02 External Speaker Control Broadcast Spla...

Page 1163: ...d dial when the announcement is complete A paging chime overrides the first four seconds of an announcement Allow a delay in announcement recording for chime time 5 Dial the Page Zone that should broa...

Page 1164: ...Issue 5 0 UNIVERGE SV8100 1 1154 Voice Response System VRS Call Forward Park and Page THIS PAGE INTENTIONALLY LEFT BLANK...

Page 1165: ...users should set the volumes for their most comfortable levels Conditions The contrast is not adjustable when the telephone has background music enabled Multiline terminal users can further increase s...

Page 1166: ...c 1 Press VOLUME up or VOLUME down The feature must be active to change the volume Pressing the volume keys when the telephone is idle adjusts the display contrast Program Number Program Name Descript...

Page 1167: ...coming or outgoing central office calls can also be disconnected Warning Tone for DISA Callers For DISA callers with this feature enabled the warning tone timer begins when an incoming DISA call place...

Page 1168: ...Issue 5 0 UNIVERGE SV8100 1 1158 Warning Tone for Long Conversation Default Setting Disabled...

Page 1169: ...k to Trunk Conversation When Program 24 02 10 is set to disconnect a trunk after the defined time determine whether or not a user should be able to use the continue discontinued code 0 Disable 1 Enabl...

Page 1170: ...tended when the user dials the Continue code defined in Program 20 28 01 0 64800 seconds default 0 seconds 21 01 01 System Options for Outgoing Calls Seizure Trunk Line Mode When a trunk is selected d...

Page 1171: ...rd To continue the call the DISA caller presses the programmed Continue Code OR To disconnect the call the DISA caller presses the programmed Disconnect Code 25 07 08 System Timers for VRS DISA Long C...

Page 1172: ...Issue 5 0 UNIVERGE SV8100 1 1162 Warning Tone for Long Conversation THIS PAGE INTENTIONALLY LEFT BLANK...

Page 1173: ...This page intentionally left blank...

Page 1174: ...without prior written approval of NEC Unified Solutions UNIVERGE is a trademark of NEC Corporation Pentium is a trademark or registered trademark of Intel Corporation or its subsidiaries in the Unite...

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