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ServerCare Service
Express5800/FT ServerCare customers in the continental U.S.
and Canada have one phone number to use when calling for
technical support or hardware repair on their Express5800/Ft
server. Calls for initiating a repair request can be made
Monday through Friday from 8AM – 5PM local time by
calling:
1-866-269-1239
Technical support or warranty service may also be obtained by
contacting your local NEC Solutions (America) authorized
service provider.
When arranging for a hardware repair, you will speak with a
trained technician. The technician will determine whether you
have a hardware or software failure and then will provide you
with the appropriate service options. If appropriate, you will
be given instructions on how to return your CRU part in a
NECSAM supplied box. You may be given a reference number
that you should retain for your records.
If NEC authorizes on-site service for your repair, a qualified
technician will arrive at your site the next business day from
the time of dispatch. If you are located outside of a service
coverage area, travel charges will be applied.
All parts or systems returned to NECSAM must be
accompanied with an RMA (Return Material Authorization)
number. To obtain an RMA number for product return, please
contact the FT Customer Support line at: 1-866-269-1239.
NEC Solutions (America) may require that you provide the
original bill of sale or receipt as proof of purchase in order to
obtain warranty service. Please retain such proof of purchase
with your records.
Limitation of Damages and Implied Warranties
NEC Solutions (America)' sole liability for any defective
product is limited to the repair or replacement of the product
at our option. NEC Solutions (America) shall not be liable for:
1. Damage to other property caused by any defects in this
product, damages based upon inconvenience, loss of use of
the product, loss of time or data, commercial loss; or
2. Any other damages of any kind.
